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Polaris Bank Wraps Up 2025 Customer Service Week with Renewed Commitment to Customer Satisfaction

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Polaris Bank has restated its dedication to delivering exceptional customer experience as it successfully concluded activities marking the 2025 edition of Customer Service Week themed “Mission: Possible.”

The week-long celebration, which ran from Monday, October 6 to Friday, October 10, was filled with engaging customer appreciation activities and staff recognition initiatives across the Bank’s branches and digital channels.

Throughout the week, Polaris Bank celebrated its customers with giveaways, appreciation messages, and interactive engagements across its touchpoints, reaffirming its commitment to continuously improving service delivery. Employees were also recognised for their outstanding contributions to service excellence, underscoring the Bank’s belief that exceptional service begins with an empowered and motivated team.

Speaking at the close of the celebration, the Managing Director/CEO of Polaris Bank, Kayode Lawal, thanked customers for their loyalty and trust, describing them as the driving force behind the Bank’s commitment to excellence.

“Our customers are at the heart of everything we do. Their feedback, trust, and partnership inspire us to keep improving and delivering value every day. This week reaffirms that great service is not just a goal, it’s our way of life at Polaris Bank,” he said.

Mr. Lawal noted that the Customer Service Week provides an opportunity for reflection and renewal of the Bank’s promise to serve with consistency, empathy, and excellence.

Polaris Bank staff across the country also participated in internal learning and engagement sessions designed to enhance their customer interaction skills and promote a culture of service leadership.

The global Customer Service Week, celebrated annually in the first week of October, recognises the vital role of customer service professionals and the impact of service excellence on business growth. For Polaris Bank, this year’s celebration reinforced its belief that with dedication, innovation, and teamwork, great service is always a “Mission Possible.”


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E-Financial

 Proparco, Ecobank Seal €10m Trade Finance Deal for SMEs

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Proparco and Ecobank Group have signed a €10m trade finance guarantee for Small and Medium-sized Enterprises (SMEs) in Africa

 Proparco, Ecobank Seal €10m Trade Finance Deal for SMEs

The €10m trade finance guarantee facility was signed for Ecobank Chad to facilitate imports of raw materials essential for creating added value in the country.

The programme addresses supply needs not covered by the local market and is part of the Food & Agriculture Resilience Mission (FARM) initiative launched in 2022 by France, together with the European Union, the G7, and the African Union.

Its objective is to strengthen food security in the most vulnerable countries.

This guarantee is also part of the Choose Africa programme run by the AFD Group (Agence Française de Développement, Proparco, and Expertise France), which provides financing solutions to small African businesses, start-ups, micro-enterprises, and MSMEs, supporting them through the various stages of their growth via local partners backed by the AFD Group.

Speaking on the agreement, Jeremy Awori, group chief executive officer, Ecobank,  said, “This renewed partnership with Proparco reflects our shared commitment to strengthening the economic resilience of Chad and the wider region, contributing to the implementation of Chad’s new National Development Plan.

“By facilitating access to essential raw materials, we are supporting local industrialisation, food security, and value creation on the continent. Using the combined expertise of our pan-African network and Ecobank International in France, we will continue to support our customers by facilitating trade and strengthening risk management to build sustainable growth.”

Djalal Khimdjee, deputy chief executive officer, Proparco, commented, “We are very pleased to welcome Ecobank Chad to the Trade Finance programme that we have co-developed with the Ecobank Group since 2018.

This new partnership will benefit local businesses, enabling them to import raw materials and become part of the international value chain to better meet the needs of local communities.

This transaction brings the total volume of trade finance guarantees granted to the Ecobank Group since 2018 to €125m.

 

 

 

 

 


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NDIC Asks Nigerians to Report Suspicious Banks, Breaches

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Nigeria Deposit Insurance Corporation (NDIC) has advised Nigerians to seek clarification from the corporation on status of suspicious financial institutions and report banking-related infractions to secure their funds.

NDIC Asks Nigerians to Report Suspicious Banks, Breaches

Thompson Sunday, managing director/chief executive, NDIC, gave the advice on Tuesday at an event to mark NDIC special day at the ongoing Lagos International Trade Fair.

Sunday who was represented by Wale Sule, director of the Claims Resolution Department, said one of the mandates of NDIC is banking supervision.

He added that, the corporation is available to handle any bank customer’s complaints unresolved by banks within two week.

He explained that the mandate of NDIC is to guarantee depositors funds, supervise banks, resolve distressed insured institutions and liquidate failed banks.

He also explained the collaborative role with the Central Bank of Nigeria (CBN) to maintain banking sector stability, enforce regulatory compliance and ensure effective oversight taking institutions

The NDIC boss urged depositors to escalate unresolved complaints to NDIC through its official channels, social media handles, help lines, website, email, offices nationwide, among others.

e also advised the public to watch out for NDIC protection logo towards escaping gimmicks of wonder banks.

“A Wonder Bank cannot have a logo that says protected by NDIC,” he said.

He said if any bank is soliciting for funds, customers should walk into any NDIC offices to complain or verify their authenticity through all NDIC official help lines.

He said the theme of the 2025 fair: “Connecting Business, Creating Value”aligned closely with the public policy objectives and mandate of NDIC.

Sunday said that the fair provided a valuable platform to showcase the ingenuity of the nation’s entrepreneurs, capacity of manufacturers and the creativity of small, medium, and micro enterprises (SMEs).

He added that the fair also highlighted the critical role of the organisation’s financial system as a vehicle that connects economic activities for sustainability and growth

 


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Mastercard Launches Premium Lifestyle Suite for Elite Cardholders in EEMEA Region

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Mastercard has launched a new suite of premium lifestyle benefits dubbed The Mastercard Collection, aimed at enhancing the experiences of its high-tier cardholders across Eastern Europe, the Middle East, and Africa (EEMEA).

The offering, which complements existing bank-issued rewards, is available to holders of World, World Elite, and the newly introduced World Legend and World Legend Exclusive Mastercards — the company’s most exclusive credit card tiers to date.

Speaking on the launch, Prakriti Singh, Executive Vice President, Core Payments, EEMEA, Mastercard, said the initiative is designed to transform everyday transactions into memorable experiences.

“Consumers today don’t just want access to benefits; they want moments that make memories,” Singh said. “Through this launch we are turning everyday payments into extraordinary possibilities.”

The Mastercard Collection includes priority access to curated dining, entertainment, and travel experiences in over 45 destinations. Cardholders can enjoy exclusive menus at top restaurants such as Aelia, Andaliman, and La Dame de Pic in Dubai and Istanbul, among others.

In partnership with Live Nation, Mastercard is also offering pre-sale tickets, premium seating, and VIP access to over 75 concerts annually in the region and more than 2,500 events globally.

Travel benefits include complimentary access to 1,350 airport lounges worldwide, discounts on terminal services, and fast-track security lanes at over 30 airports — including an exclusive lane at Istanbul Airport.

Ahmed Abdel-Karim Hussein, Executive Vice President, Integrated Marketing and Communications, EEMEA, Mastercard, said the initiative reflects the company’s commitment to connecting people to their passions.

“Our research shows that nearly 75 per cent of cardholders feel their best when pursuing passions like culinary exploration and cultural immersion,” Hussein said.

The World Legend Mastercard is currently available to banks in the region and will be rolled out to cardholders in the UAE, Saudi Arabia, and Türkiye in Q4 2025.

Eligible cardholders can access the benefits via priceless.com/themastercardcollection.


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