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Pomp, Fervour as NCC Marks TCP @ 10

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Encomiums poured ceaselessly last Friday at the event to mark the 10th anniversary of the Telecom Consumer Parliament (TCP), the alternative dispute resolution (ADR) mechanism of the Nigerian Communications Commission (NCC) as excited stakeholders toasted to the success and longevity of the platform designed by the Commission to bring stakeholders in the telecommunications industry together with the aim of resolving consumer complaints, Nigeria CommunicationsWeek can report.

The event which was held in Lagos attracted the crème of the telecommunications industry; all which spared glowing commendations for the NCC for setting the TCP that also informs and educates stakeholders on topical issues that affect the industry.

Mrs. Omobola Johnson, minister of Communication Technology, commended the NCC for the establishment and management of the TCP, adding that more could be achieve through consumers’ continued suggestions.

Johnson, said that the establishment of TCP by the nation’s telecom regulatory body 10 years ago was first of its kind in the history of telecommunication.

This, she added, had earned the Commission great commendation from the International Telecommunication Union and respect in the eyes of other nations’ regulatory bodies.

Johnson who was represented at TCP’s 10th Anniversary in Lagos by Engineer Festus Daudu, director, Spectrum Management in the Ministry, charged telecom consumers on useful suggestions capable of assisting government and the Commission in policy direction and regulatory framework. 

“The Parliament since inception has made great impact and contributed to the development of telecommunication in the country. It has also assisted the Commission in its regulatory processes to ensure that both the service providers and the consumers all benefit from each other,” the Minister said.

On his part, Dr. Eugene Juwah, executive chairman and chief executive officer of NCC, said that the TCP’s edition was special due to the commemoration of the 10th anniversary on one hand and the celebration of the consumer as a king, on the other hand.

“Taking you through memory lane, Nigeria has witnessed a voice telephone revolution in the last 12 years when the total connected lines was mere 400,000 in 2001. Today, the total active lines in the country have reached a phenomenal 117 million as at the end of January 2014.  The next revolution is out regulatory agenda is ‘Broadband Revolution’”. He added

Acknowledging the role of Broadband to national development, Juwah said, the Federal Government has taken several steps including the articulation of a national broadband plan as well as continually taking steps at providing an enabling environment for the development of infrastructure that will support the growth and access to broadband services at affordable cost to consumers.

The framework to support the broadband infrastructure has been fully articulated and is being implemented by the Commission as reflected in the Open Access model adopted for the country.

Earlier in a welcome address, Maryam Bayi, director, Consumer Affairs Bureau at NCC, said the NCC receives complaints daily from its automated call centres from aggrieved subscribers over poor quality of service, drop calls and unsolicited text messages sent by operators.

By implication, many Nigerians are following the trends in the industry to register their grievances.

Bayi said at various occasions, operators had been invited for a meeting with the commission where they had received instructions to desist from dispatching unsolicited SMS, warning that operators would be sanctioned for failure to comply with the directive.

As part of pragmatic steps taken by the commission to ensure improved quality of service, the Director of Consumer Affairs Bureau said NCC has set up Quality of Service Unit in the commission to receive consumers’ complaints and protect their interests.

Bayo said that in the last 10 years, NCC has been addressing critical issues like quality of service, regulations for consumers, mobile number portability (MNP), among others.

She pointed out that NCC, specifically, initiated MNP for subscribers in order to promote competition among service operators as well as address the issue of poor quality of service in Nigeria.

Nigeria CommunicationsWeek can also report that the event attracted industry wide approval and commendations from operators and consumer s.

Wale Goodluck, corporate services executive at MTN Nigeria, said that TCP has become an invaluable platform to ascertain consumers’ needs and complaints, adding that the MTN as a network holds consumer satisfaction high.

He commended NCC’s vision in setting up the Parliament, which according to him has lived up to its expectations in the last 10 years.

Goodluck maintained that MTN through its various programmes has affected the lives of consumers positively, especially through the MTN Foundation programmes.

 Nodding in agreement, Osondu Nwokoro, director of Regulatory Affairs, Airtel Nigeria, said the operator has not relented in heeding to consumers’ requests emanating from TCP sessions.

He added that Airtel is building a network the consumers shall remain proud of, hence TCP sessions provided them with knowledge on the directions, aspirations and demands of the consumers.

Also, Olajide Aremu, head of Network Operating Centre (NOC), Glo, said the network has always identified with the consumers, especially the students.

He said due to the opportunities provided by NCC through TCP, Glo has carved a niche for itself in the hearts of educational institutions hence it has connected several educational institutions with more on the line.

 Hajia Hauwa  Barkindo, a consumer who made it all the way from Kano state advised  telecommunications subscribers  to avail themselves of the TCP in resolving issues affecting them.

“I think the NCC has provided the best platform for consumer education and tackling the issues in the industry, it is left for us (consumers to use this platform”  Barkindo, added.

The high point of the event was the presentation of awards to some telecom companies for their resolving issues affecting consumers with Etisalat bagging the best network award at the anniversary.  


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Rewane, Financial Expert Backs Telcos’ Move to Hike Tariff

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Bismarck Rewane, managing director/chief executive officer, Financial Derivatives Company Limited has backed telecommunication companies’ move to increase tariffs.

Rewane, Financial Expert Backs Telcos’ Move to Hike Tariff

Recall that telecom companies recently reiterated calls for an increase in prices of calls, data, and other services.

They argue that current prices are insufficient to maintain their business operations.

This request is contained in a communique signed by the Association of Licensed Telecom Operators of Nigeria (ALTON) and the Association of Telecommunication Companies of Nigeria (ATCON).

The telecom providers are advocating for cost-reflective tariffs, claiming that adverse economic headwinds are threatening their financial viability.

The operators stated that its general service pricing framework has not been reviewed upward in the last 11 years because of regulatory constraints.

“For a fully liberalised and deregulated sector, the current price control mechanism, which is not aligned with economic realities, threatens the industry’s sustainability and can erode investors’ confidence,” the telcos said.

The telcos called on the government to facilitate a constructive dialogue with its industry stakeholders to address pricing challenges and establish a framework that balances consumers’ affordability with their financial viability.

This push for higher prices coincides with MTN Nigeria reporting a loss due to foreign exchange losses in 2023 and Airtel experiencing declining profits amid an economic downturn in the country.

While the development has triggered a backlash in some quarters, Rewane said telco pricing needs to reflect current realities.

He was a guest on weekend’s edition of Channels Television’s Politics Today

 

 

 

 


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Africa Data Centres Unveils ADC Channel Programme

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Africa Data Centres, a division of the Cassava Technologies group, is excited to announce the launch of its exclusive channel partner programme, ADC Channel.

Africa Data Centres Unveils ADC Channel Programme

This programme is designed to establish colocation and ecosystem partnerships, empowering members to expand their product portfolio & offerings alongside their market presence including an expanded data centre footprint.

ADC Channel presents a unique opportunity for global carriers, Internet Service Providers (ISPs), system integrators, Data Centres, Mobile Network, Content Developer, telecommunications companies, network infrastructure operators, hyperscalers and others to deliver state-of-the-art, sustainable and cost-effective digital solutions to their clients.

The primary objective of ADC Channel is to foster collaboration amongst partners, facilitating the delivery of optimised solutions and comprehensive support to clients. Partners enrolled in ADC Channel will benefit from a flexible approach that accommodates various partnership and go-to-market (GTM) models.

Finhai Munzara, CFO of Africa Data Centres, emphasises that the benefits of the ADC Channel programme extend to all types of partners.

“Our facilities are designed with the needs of hyper-scale, wholesale & enterprise clients in mind, catering to their technical, operational and commercial requirements. Whether it’s greenfield projects, built-to-suit facilities, powered shells, dedicated halls, or hybrid colocation, we offer flexible, scalable and sustainable solutions that suit partners of every kind.

He elaborates on the advantages of becoming an Africa Data Centres Partner.

Firstly, clients gain an additional product offering & footprint to augment their existing portfolio, enabling them to offer bundled solutions. This not only enhances their current revenue streams but also positions them for further growth & retention with both existing and future customers.

Africa Data Centres has also developed ADC Marketplace, a pioneering platform designed to empower partners and customers across the continent.

This innovative marketplace provides a dynamic space for partners to showcase their services and for customers to explore offerings, fostering collaboration and visibility within the African tech community. Offering unmatched connectivity and growth opportunities, the ADC Marketplace stands as the ultimate platform for African enterprise organisations and tech companies seeking to thrive in today’s digital landscape.

Partners stand to benefit from reduced churn, as colocation is inherently a ‘sticky’ product with minimal price erosion. By offering best-of-breed colocation services from Africa’s leading data centre provider, partners can differentiate themselves from competitors.

Partners will also enjoy seamless access to data centre experts, continuous commercial and technical support, and regular, complimentary training for their sales and product teams.

Furthermore, partners face no financial risk, as participation in the channel programme requires no investment and entails no capital expenditures for building data centres.

Partners can also leverage flexibility in setting their selling prices and receive significant upfront discounts, further bolstering their competitive advantage. Exclusive benefits include competitive pricing, dedicated sales & Presales Teams, Remote Hands support and access to joint marketing resources & activities, enabling partners to thrive in the marketplace.

Munzara emphasised that ADC Channel programme  epitomises Africa Data Centres’ commitment to fostering collaborative growth and innovation. “It serves as a platform for clients to enrich their product portfolios and seamlessly extend their business across diverse ecosystems with openness and transparency.” Africa Data Centres warmly invites partners to embark on this transformative journey towards shaping the future of digital connectivity in Africa.

“The programme prioritises mutual growth, leveraging Africa Data Centres’ profound industry expertise and extensive infrastructure,” Munzara concluded.

 


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Airtel Hosts Interactive Knowledge Session for Secondary School Girls

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As part of its commitment to empowering and mentoring women to become global leaders while breaking stereotypes and closing gender gaps, the Airtel Women Network, a platform comprising female employees of Airtel Nigeria, welcomed girls from Airtel’s adopted school, Alaba Oro Comprehensive Senior High School, Ajegunle, to commemorate International Day of Girls in ICT on Monday.

Led by the telco’s IT Director, Kemi Ariyo, the session emphasized the need for the rise of influential female role models in driving progress within Science, Technology, Engineering, and Mathematics (STEM) careers. It also served as an avenue to inspire young girls about the vast opportunities within the Information and Communication Technology (ICT) field.

During the session, Ogo Ofomata, Director of Enterprise and Airtel Business and President of the Airtel Women Network, shared insights on the significance of the 2024 commemoration with the students.

“Leadership entails leading yourself to do the things you have to do. With regard to the theme of this year’s International Girls in ICT Day, which is Leadership, our goal is to empower young girls and women to become programmers, coders, designers and to pursue careers in the ICT sector, ultimately becoming leaders in the IT sector,” she said.

The highlight of the event was a thought-provoking session led by Kemi Ariyo, IT Director at Airtel Nigeria, emphasizing the importance of technological knowledge in addressing various global challenges.

In her words, “The world revolves around technology and everything we do today has to do with technology. You can get into that space by adopting hard work, smart work, and an active involvement in internship programs. In addition, just as technology can be used in music and other sectors, learning technology can help you achieve your goals of problem- solving in this digital age.”

Also speaking at the event, Phanindra Nichanametla, Chief Financial Officer, Airtel Nigeria, restated Airtel’s tagline ‘A Reason to Imagine’, reassuring the students of Airtel’s commitment to encouraging positive imagination. “A very important note to take home from this event is that Airtel is here to change your imagination and give you opportunities to imagine more,” he said.

Airtel remains committed to promoting initiatives that promote gender equality and diversity in the workplace. By investing in the education and empowerment of young girls in ICT, Airtel Nigeria continues to pave the way for a more inclusive and prosperous future in the world of technology.


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