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Prudential Join Forces with Google Cloud to Pioneer Use of Generative AI for Faster and More Frictionless Medical Claims

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Google Cloud and Prudential plc have announced that Prudential is using MedLM, Google’s family of foundation models fine-tuned for healthcare industry use cases, to improve the accuracy and efficiency of medical insurance claim decisions.

Prudential is one of the first insurance providers globally to use MedLM – which is typically used by healthcare organizations to build solutions for doctors, hospitals, and other medical providers to deliver better experiences for healthcare workers and patients.

Starting in Singapore and Malaysia, Prudential will use MedLM to analyse documents submitted alongside health insurance claims, such as diagnostic reports, prescriptions and invoices.

MedLM supports human decision-making with its ability to extract relevant information and code it accurately for claims, helping to reduce the potential for errors caused by manual data entry, so claims can be processed faster and more accurately.

The announcement follows several proof-of-concept tests by Prudential that showed its use of MedLM doubled the automation rate of claim reviews and assessments, in addition to improving the accuracy of claims decisions – allowing the insurer to handle a higher volume and velocity of claims while improving overall customer experience.

“Prudential’s early tests with MedLM demonstrate that generative AI can play a major role in efficiently tackling the growing volume of health insurance claims, resulting in more frictionless processing and a faster turnaround time for customers,” said Arjan Toor, CEO, Health at Prudential plc.

“We’re proud to pioneer this innovative approach to using MedLM to support our operational efficiency as we continue to expand our health insurance offering – while delivering our mission to be the most trusted health partner for customers in Asia and Africa.”

Prudential will apply MedLM to select medical insurance claims made in Singapore and Malaysia over a period of 3-4 months, then compare the AI’s analysis and advice to actual decisions using current approvals processes during this time.

Doing so will help Prudential identify areas where MedLM can deliver the greatest productivity improvements and most useful advice to claims assessors, while maintaining a “human in the loop” at critical stages of the decision-making process.

“In a fragmented and often confusing healthcare landscape, data and AI are enabling us to provide care beyond coverage for our customers,” said Toor.

“Our strategic partnership with Google Cloud has given us a valuable first-mover advantage in adopting generative AI to improve the customer experience at an important moment of truth.

“This is just the first step in using generative AI to deliver seamless, digitally enabled healthcare experiences at every step of our customers’ health journey; from the point of diagnosis, through treatment, recovery and prevention.”

“Prudential has taken a truly innovative approach by adapting MedLM’s advanced healthcare and medical-specific capabilities to one of its core business processes,” said Karan Bajwa, Vice President, Google Cloud in Asia Pacific.

“This collaboration exemplifies how our strategic partnership with Prudential can empower its workforce to drive confident decision-making, improve the overall experience for policy holders, and create meaningful innovation in healthcare and finance.”


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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Africa to get AI Data Centres Through Three-way Partnership

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Localised, industrial-grade artificial intelligence (AI) data centre infrastructure will be delivered across Africa and the Global South, following a strategic alliance between sovereign AI infrastructure company Amini, electronics manufacturing giant Hon Hai Technology Group (Foxconn) and French digital firm Bull.

The three-way partnership aims to close the sovereign compute gap by allowing governments, telecommunications operators, financial institutions and energy companies to acquire and operate computing systems domestically.

Africa’s digital economy is projected to reach $1.5 trillion by 2030, which is driving regional demand for AI-enabled services across public administration, energy and finance, the parties say.

However, advanced cloud and AI processing capabilities have historically remained concentrated within a small number of external providers. The partnership seeks to establish locally anchored infrastructure, enabling domestic organisations to retain control over data and digital sovereignty.

Under the agreement, Amini will drive local market engagement and deployment, leveraging its existing platforms for locally anchored data capacity.

Foxconn will provide specialised hardware, server architecture and modular data centre technologies in its first dedicated infrastructure initiative focused on African markets.

Bull integrates its expertise in high-performance computing, quantum computing and emerging-market digital capacity. By operating independent systems, critical national sectors can bypass reliance on external platform architectures.

Financial entities can deploy independent credit, risk assessment and financial inclusion algorithms, while energy providers can implement localised machine learning for predictive maintenance and national grid optimisation.

“AI is becoming foundational infrastructure for every economy, yet most of the world still lacks the compute capacity required to participate on its own terms,” said Kate Kallot, founder and CEO of Amini. “This partnership ensures that Africa and the Global South can acquire, own and operate AI infrastructure locally, with sovereignty and long-term economic value at its core.”

Alexandre Jouys, chief commercial officer and head of Southern Europe, Middle East and Africa at Bull, added that Africa and more generally the Global South have the potential to emerge as a global-scale AI hub, by continuing to build regional computing capacity and supply chain independence.


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Distinguished Industry Veteran Dr. Olusola Teniola to Chair NDSF 2026

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The organizing committee of the 2026 Nigeria DigitalSENSE Forum (NDSF) on Internet Governance for Development (IG4D) is proud to announce Dr. Olusola Teniola as the Chairman for this year’s landmark event.

Distinguished Industry Veteran Dr. Olusola Teniola to Chair NDSF 2026

A seasoned leader with over 32 years of global experience in the telecommunications and technology sectors, Dr. Teniola brings a wealth of strategic expertise to the forum.

The Convener of NDSF and Group Executive Editor, ITREALMS Media group, Ogbuefi Remmy Nweke, welcomed the appointment, noting that Dr. Teniola’s leadership comes at a pivotal time for Nigeria’s digital economy.

Dr. Teniola currently serves as the Director of Strategic Business Initiatives at ipNX Nigeria, where he leads market expansion across West and Central Africa.

His recent contributions as a Digital Development Consultant to the World Bank Group for the May 2025 Country Private Sector Diagnostic report further underscore the high-level expertise he brings to the 2026 forum.

Dr. Teniola’s career is defined by high-impact leadership and infrastructure development:

  • He previously served as COO for Oodua Infraco Resource Limited, overseeing the deployment of 870km of digital infrastructure in Southwest Nigeria.
  • He is the past President of the Association of Telecommunications Companies of Nigeria (ATCON) and succeeded Dr. Ernest Ndukwe as the National Coordinator for the Alliance for Affordable Internet (A4ai).
  • His background includes executive roles at global giants such as British Telecom, Vodafone, Cisco Inc, and Alcatel-Lucent Technologies.
  • He has been a vital contributor to the Nigerian Broadband Plan (2012-2013 and 2020-2025) and currently serves on the IPv6 Council.

Dr. Teniola holds a B.Eng (Hons) in Computer & Information Engineering from South Bank University, an MBA from the University of Bath School of Management, and an Honorary Doctorate (DBA) from Prowess University.

He is a Fellow of the MSME Institute of Management & Professional Studies and a member of the Chartered Institute of Directors (IoD) Nigeria.


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NCC Says Telecom Industry on Course to Improve Quality of Service

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Nigerian Communications Commission (NCC) says ongoing investments and regulatory interventions in the telecommunications sector are expected to address persistent quality of service challenges across the country.

NCC Says Telecom Industry on Course to Improve Quality of Service

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In a statement signed by the Head of Public Affairs, Nnenna Ukoha, on Wednesday, the commission acknowledged public concerns over dropped calls, slow internet speeds, unstable data services and service disruptions affecting consumers.

The commission said telecommunications services had become central to work, education, business, access to essential services and social connectivity, adding that consumers deserved reliable services and value for money.

According to the NCC, improving quality of service has remained a major regulatory priority over the past two years.

It said the commission had intensified monitoring of Mobile Network Operators, Internet Service Providers and Tower Companies, while strengthening data-driven oversight and stakeholder engagement to address structural challenges affecting service delivery.

The commission disclosed that the sector was undergoing one of its largest network expansion and modernisation phases in recent years following a prolonged period of under-investment.

It said Mobile Network Operators invested more than N2.13 trillion in network infrastructure and upgrades in 2025, while Tower Companies invested an additional N373.8 billion.

According to the NCC, the investments supported the addition and upgrade of more than 2,800 telecommunications sites nationwide to improve network coverage and capacity.

The commission said interventions included deployment of additional 4G and 5G infrastructure, fibre backhaul expansion, targeted deployments in high-demand urban areas, expansion into underserved communities and equipment upgrades.

It added that operators had committed to adding or upgrading more than 12,000 sites in 2026, with nearly 3,000 already completed.

The NCC also said over 730 additional 5G sites had been deployed across 27 states in 2026.

The commission noted that 4G penetration rose from 45 per cent in January 2024 to 54 per cent currently, while national median download speeds improved from 16.5Mbps to 20Mbps within the same period.

It further said power availability at telecom towers improved from a national average of 99.3 per cent in January 2025 to 99.7 per cent.

According to the commission, spectrum reallocation among major operators and spectrum block rearrangements were also being implemented to improve network efficiency and service performance.

The NCC, however, acknowledged persistent external challenges affecting service quality, including vandalism, theft of telecom equipment, fibre cuts, power disruptions and access denial for maintenance.

It disclosed that more than 27,000 avoidable fibre-cut incidents linked mainly to road construction and vandalism were recorded in 2025.

The commission said it was collaborating with the Office of the National Security Adviser and other stakeholders to implement the Presidential Order on Critical National Information Infrastructure.

It added that operators had been mandated to notify consumers of major service outages promptly and restore services within specified timeframes.

The NCC said enforcement of the updated Quality of Service Regulations 2024 commenced in November 2025, including consumer compensation measures for poor service quality and additional investment obligations on Tower Companies.

It warned that regulatory action would continue against operators that fail to deliver measurable improvements.

The commission reaffirmed its commitment to ensuring affordable, reliable and high-quality telecommunications services for all Nigerians.


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