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Rave Reviews Trail UBA’s Innovative Mobile Banking App

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The glowing reviews and commendations have not stopped coming in since Pan African financial institution, United Bank for Africa (UBA) Plc, recently upgraded its Mobile Banking app.

Rave Reviews Trail UBA’s Innovative Mobile Banking App

Over the past few weeks following the upgrade, social media sites including twitter, Instagram and even Facebook have been agog with excellent comments about the ambience, functionality and versatility of UBA’s revamped mobile app.

The latest of such glowing reviews came last weekend, from Mr. Osita Chidoka, former minister of Aviation, who on his social media handles, gave kudos to the bank for introducing lots of exciting and interactive features to aid banking, while allowing customers to perform unlimited transactions from the comfort of their mobile phones.

Chidoka, a former Corps Marshal and Chief Executive Officer of the Federal Road Safety Corps, pointed out that the bank put into play its experience as an institution with several decades of operations as well as modern technology to come up with a revamped app worthy of emulation by other financial institutions some of which he mentioned in his post.

In his words; “UBA, surprised me with a massive improvement on their app. I used to consider them the sleeping giant of Nigerian banking. I thought they had great brand equity and name recognition. UBA combined the savvy feel of a new generation bank with the history of a legacy bank. As I opened their mobile app today, I couldn’t help but give them a high five. The app is beautiful, user interface is great, navigation is seamless and the need to go to a branch is reduced for small users like us.”

While urging other banks to borrow a leaf from UBA’s move, Chidoka continued, “As a customer, I have always challenged the banks on their slow adaptation to change and weak emphasis on improving customer experience. I pray UBA pushes forward in this direction and continues to surpass themselves. Sooner than later disruptive online banks will change the face of banking in Nigeria, hence the need for constant innovation by the industry.”

Some Nigerians like Maduka Vivian, who reacted to his post also praised the app, saying “UBA app is simply the best, you can even generate receipts for transactions done long ago.”

Another user, Tayo Agbeh, said, “UBA is taking their rightful position in the industry. I’m quite sure the bank will sustain the lead”, while Felix Okechi Oguike, who was impressed by the glowing tributes quipped, “I guess I’ll try this app; I have heard many testimonies; I need to partake in the flock.”

For another user, Thankgod Nweke, the revamped UBA mobile app would put other banks on their toes. He remarked, “It’s rather a challenge for other banks in Nigeria. UBA has shown in recent times that they are big and getting bigger with the whole lot of transformation in that bank. I concur fully to your observation even as I look forward for more height and happiness in the faces of their staff and services.”

Sampson Aneke, group head, Digital Banking, UBA, who spoke recently  about the new features of the upgraded mobile app, said UBA as a listening institution, aims to provide the best value possible for its customers through a more interactive, user friendly interface that makes available a myriad of opportunities from the comfort of customers’ homes.

He explained that the new mobile app will now prompt users to use their device enabled biometrics, adding that the menu has been reduced and divided into sub-menus to enable users view Transaction History, Net worth, Trends amongst others at a glance.

“With the new interface, the user can now see all the transfer options including the saved beneficiary option at a glance and can even order food for delivery via the app,” he said.  Customers who subscribe to the lifestyle offering

Operating in 20 African countries and globally in the United Kingdom, the United States and France, the United Bank for Africa has a strong record of supporting its communities, through challenging times.


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E-Financial

CBN Licenses Unified Payments as Second Provider for PTSA Services for Nigeria

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Central Bank of Nigeria (CBN) has awarded the country’s second Payment Terminal Service Aggregator (PTSA) license to Unified Payments, Nigeria’s premier financial technology company, following a rigorous and transparent process,

CBN Licenses Unified Payments as Second Provider for PTSA Services for Nigeria

The move is targeted at enforcing existing requirement that all transactions from point-of-sale channels in Nigeria must go through a licensed Payment Terminal Service Aggregator (PTSA).

The CBN is enforcing the laws to clamp down on financial crimes and other market misconducts and it aligns with the CBN’s objectives to fully track all electronic transactions in Nigeria, given the propensity of using such transactions to fund insecurity, violent crimes, banditry, kidnapping as well as other vices.

According to one analyst, “By awarding a second PTSA license, the apex bank has proactively responded to industry operators who had expressed serious concerns about channelling all transactions through a single aggregator, the Nigeria Interbank Settlement System PLC (NIBBS), as has been the case for some years.

“With the new policy direction, payments service providers would henceforth route all transactions through either of the two licensed Companies.”

Other financial analysts and industry players have commended the Central Bank, affirming that “the move can be a massive step in the right direction. They also commended the open, transparent, and inclusive manner via which the selection process was managed, and the license awarded.

“The selection process, which lasted for months, began with an invitation for qualified organisations within the payment industry to submit an Expression of Interest document, alongside other requisite documentation and additional capital requirement of N1 billion.”

 

The new management of CBN decided not to give the license out without going through an open process – and for the first time in licensing a payment service provider – the apex bank went through a public bid process outlined in its publication of Friday, January 5, 2024, in different national newspapers. At the end of the process, Unified Payments emerged as the most preferred service provider.

Unified Payment Services Limited, also called Unified Payments or UP, is a shared service provider within Nigeria’s financial technology sector owned by a consortium of Nigerian banks. For over 26 years, the firm has provided payment technology to banks and other industry operators. The first and only non-bank entity that is a principal member and licensed acquirer of all of American Express, Mastercard, Visa, UnionPay and Payattitude. Unified Payments facilitates both local and international transactions.

Formerly known as ValuCard Nigeria Plc, Unified Payments led the way to introduce POS payments in Nigeria under its card scheme known as ValuCard which is the first payment card to be issued in Nigeria. The company later transformed into a scheme-neutral and option-neutral service provider enabling transactions under different schemes.

The company has continued to provide leading payment technologies and services, enabling different operators to leverage its capabilities and licenses, enabling prompt and seamless transactions.

Among the shareholders of Unified Payments are First Bank, Access Bank, United Bank for Africa (UBA), Guaranty Trust Bank Plc, Zenith Bank and Fidelity Bank. Other shareholders are Citibank Nigeria Limited, Ecobank of Nigeria Plc, First City Monument Bank Plc, Keystone Bank Ltd, Polaris Bank Ltd, Stanbic IBTC Bank Plc, Sterling Bank Plc and Wema Bank Plc.


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CIBN says Recapitalization will Empower Banks to Lend more to Economy

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Chartered Institute of Bankers of Nigeria, CIBN, has expressed support for the ongoing banking recapitalization exercise saying it will empower banks to lend more to the economy.

CIBN President, Dr. Ken Opara stated this yesterday while speaking at the annual lecture of the institute in Lagos, with the theme “Improving Availability of Credit in the Nigerian Real Economy: The Critical Importance of Liquidity.”

Okpara noted that the volume of credit to the real sector activities namely agriculture, manufacturing and services is low compared to their critical role in driving economic growth.

Consequently, he called for more credit to the real sector, saying, “I   propose that we consider offering more credit to these key sectors and particularly the agriculture sector. It is for this reason that the Recapitalization exercise is a welcome development.

“The recently announced upward review of the Minimum Capital Requirements of Nigeria by the Central Bank of Nigeria would further empower banks to extend more credit to the economy’s productive sectors.”

To address these factors impeding credit to the real sector, Okpara suggested that, “The government needs to improve further the ease of doing business and infrastructural development, such as power, roads, rail networks, etc.

“Setting up industrial centres where these companies can co-habit and share common infrastructure. Harmonize and reduce the various taxes and levies, including locating them in a single hub.

“Banks need to be deliberate in de-risking these companies via Capacity building programmes, and Advisory services.

Specialised Financial Institutions can be created in addition to the Bank of Industry (BOI), especially credit guarantee agencies and risk-sharing institutions, to further facilitate the deepening of credit as practiced in countries such as China which significantly transformed its economy.


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New Report Reveals 20% of Nigerians Use Bitcoin to Transact Daily

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A new report claims that 20 per cent of Nigerians are using Bitcoin to carry out financial transactions every day.

According to the open-source blockchain website, Elastos, the research was compiled from online interviews conducted with 1,407 self-defined ‘tech savvy’ respondents in Brazil, Germany, Nigeria, South Korea, UAE, the UK, and the US.

The interviews were completed by a third party, a registered market research company and completed between 30 March and 04 April ’24.

The report further revealed that 67 per cent of Nigerians would have more trust in Bitcoin to put their life savings than banks and local governments.

The report reads; “The inaugural BIT Index (Bitcoin; Innovation & Trust) – compiled from over 1,400 self-defined ‘tech savvy’ respondents from 7 countries across the globe – sheds light on the actual perception and use of Bitcoin in people’s daily lives, irrespective of its current valuation. Elastos’ BIT Index is part of ongoing research to better track the ‘real world’ use of Bitcoin together with users’ motivations, expectations and barriers around the same.

“In particular, the data reveals the role being played by emerging markets in terms of understanding, usage and confidence around Bitcoin. Nigerian respondents’ levels of usage and trust compare starkly with those expressed from so-called ‘established’ markets such as Germany and the UK and Germany where daily usage levels are just 8% (for German respondents) and (9% for their UK counterparts).

“In terms of the trust – in addition to Nigeria – significant proportions of respondents from Brazil (35 per cent) and the UAE (32 per cent) would have more confidence in Bitcoin-based services to protect their life savings compared to those from markets such as the UK (20 per cent) and Germany (22 per cent).

“When it comes to ensuring the integrity of online transactions, emerging market respondents also revealed their relative confidence in Bitcoin, compared to alternatives. According to the data, 66 per cent of Nigerian respondents and 35 per cent from Brazil have more confidence in Bitcoin-based systems than alternatives such as banks, or national Governments, compared to figures of just 16 per cent (Germany) and 21 per cent (UK) who feel the same.


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