E-Financial
Retail Banking: Some Banks on Path to Extinction- Experts

In a bid towards redefining retail banking as it affects customers satisfaction, experts has harped on financial inclusion through alternative digital delivery channels, warning that some retail banks are heading towards extinction especially with the way they operate by not putting customers into consideration.
They made this known recently during the 2nd Africa Retail Banking Roundtable Conference organised by Jeff & O’Brien Conferences and Events in Lagos and with the theme; “Rethinking Retail Banking Architecture & Infrastructure.
Mr. John Berry, an International Retail Banking Consultant, Faculty Lead and Advisor, Jeff & O’Brien, in his keynote address said that banks needs to rethink some areas they do business and the processes they demand of there customers internally.
Berry noted that customers are meant to be protected and not the other way round, adding that, if care is not taken, some retail banks are heading towards extinction especially with the way they operate by not putting customers into consideration.
“If we don’t change our regulations, we won’t have banking in the future, “he said.
Meanwhile, Mr. Ifie Sekibo, special guest and Managing Director, Heritage Bank Plc, who was represented by the Executive Director of the bank, Mr. Ola Olabinjo hinted that they are positioned to drive retail banking with business transformation strategy for its customers.
He pointed out there is a fundamental transition in digital and mobile technology that would reshape how product and services offering is purchased by customers.
Sekibo further posited that change has already taken place with the adoption of internet, mobile technology amongst other platforms to boosts retail banking services.
Mr. Usoro Usoro, head, Financial Inclusion Services, MTN Nigeria, noted the fast changing and disruptive world driven by technology is shifting customers behaviour leading to increased competition.
He, however, added that technology is the most significant as it enables and fuels the others at lower cost and greater access.
”Diverse industries are being transformed leading to grand convergence as at 2015 in the areas of banking, credit, Insurance, travel…and lot of others, “he said.
Moreover, Mr. Pascal Odibo, group country director, Jeff & O’Brien, in his opening remarks averred that so far, there has been remarkable progress towards financial inclusion in Africa in the last decade.
“This has been driven by a combination of policy reforms, increased competition, financial and technological innovation, “he said.
He maintained that policy changes and low-cost infrastructure built on mobile and digital technology has played a major role in advancing access to financial services by the under-banked.
“There is however still a lot of room for further development and huge profitable opportunities for current players and prospective investors who are willing to be innovative in embracing low-cost infrastructure for efficient service delivery, ”Odibo said
Jeff & O’Brien is an international professional knowledge development firm with key business interest in corporate training, business support and advisory, conferences and publications.
Also, Jeff & O’Brien Conferences and Events, an arm of Jeff & O’Brien International, is a thought leadership and agenda-setting forum targeted at senior professional executives addressing topical issues of global, regional, national and economic importance. Holding every quarter, the events attract leading minds on key subjects with a view to superintending superior thinking on critical global issues.
E-Financial
Reps Committee Recovers N521m Unremitted VAT from CBN

House of Representatives Public Accounts Committee (PAC) says it has recovered over ₦521 million in unremitted Value Added Tax (VAT) from the Central Bank of Nigeria (CBN).

This is part of an ongoing investigation into revenue leakages and outstanding funds owed to the federal government.
Bamidele Salam, chairman of the Committee, disclosed this while providing an update on the probe into transactions conducted through the Remita platform.
According to Salam, the investigation was initiated following a resolution of the House of Representatives to examine alleged revenue leakages, non-compliance with standard operating procedures and breaches of service level agreements linked to the Remita payment platform.
He said the committee had uncovered several outstanding liabilities and led to multiple recoveries.
Salam revealed that the committee discovered that the CBN failed to remit VAT amounting to ₦521,765,134.17, representing tax deductions on fees earned from Remita transactions.
He described the recovery as evidence of the effectiveness of legislative oversight in promoting accountability and safeguarding public resources.
The lawmaker maintained that the committee would recover all outstanding funds due to the Federal Government and blocking avenues for revenue leakages across public institutions.
It added that the CBN has been directed to remit the outstanding amount into the Federal Government Treasury and provide evidence of compliance.
The Public Accounts Committee is expected to continue its hearing on the matter on Monday, June 8, 2026, at the National Assembly in Abuja.
E-Financial
CBN Imposes N100m Penalty on Dealing Bank Inadequate Processing of Forex Documents

Central Bank of Nigeria (CBN) has said that any authorised dealer bank the processes foreign exchange (forex) transactions without proper documentation will be fined N100 million.

In addition, the bank will pay N10 million for each transaction involved.
The sanctions are contained in the fourth edition of the Foreign Exchange Manual, which serves as a guide for participants in Nigeria’s forex market.
According to the CBN, the updated manual aims to improve compliance, increase transparency, and strengthen confidence in the foreign exchange system.
Banks are now required to obtain, verify, and keep all necessary documents before releasing foreign currency to customers.
Similar documentation requirements apply to forward and swap transactions, where proof of the underlying trade or obligation must be provided before settlement.
For import transactions, importers must continue to provide documents such as Form M, invoices, certificates of origin, packing lists, and shipping documents.
They must also submit Exchange Control Documents within 90 days after negotiating shipping documents through overseas correspondent banks.
The CBN warned that failure to meet documentation requirements will attract escalating sanctions.
A first violation will result in a 90-day suspension from forex transactions, a second violation will attract a 180-day suspension, and a third offence will lead to a one-year suspension.
A fourth violation could result in a complete ban from participating in forex transactions.
Banks that fail to report cases of default to the CBN will also face sanctions.
The apex bank further tightened reporting requirements. Institutions that submit required daily or monthly returns late will be fined N500,000, while those that fail to submit returns at all will pay a minimum of N5 million, plus an additional N500,000 daily until compliance is achieved.Afternoon Paper Subscription
The revised manual also strengthens oversight of banks’ foreign currency exposure.
Financial institutions that exceed approved Net Open Position limits will receive a warning for the first offence, a 10-working-day suspension from the Nigerian Foreign Exchange Market for the second offence, and a 90-day suspension for the third violation.
The CBN also imposed sanctions on unauthorised reallocation of foreign exchange funds. Any bank found engaging in such practices will be fined N10 million per transaction and may face additional disciplinary action under the Bankers’ Committee ethics framework.
According to the CBN, the new measures are aimed at promoting transparency, strengthening market discipline, reducing abuses, and improving investor confidence in Nigeria’s foreign exchange market.
E-Financial
BOI Wins Dual Honours @ EMEA Finance Awards for Sustainability and Social Impact Leadership

The Bank of Industry (BOI) has been recognised with two prestigious awards at the recently concluded EMEA Finance Achievement Awards, reinforcing its position as a leading development finance institution driving inclusive and sustainable economic growth across Africa.

The Bank received the Best Sustainability Deal in Africa Award for its financing intervention under the Nigeria Distributed Access through Renewable Energy Scale-up (DARES) Project and the Best Social Development Deal in Africa Award for its flagship Guaranteed Loans for Women (GLOW) programme.
The award-winning DARES initiative is being implemented by BOI in collaboration with the Rural Electrification Agency (REA) and supported by the World Bank through a $750 million International Development Association (IDA) credit facility. The programme is designed to expand electricity access across underserved and unserved communities through the deployment of solar mini-grids.
The initiative forms part of BOI’s broader Power and Utilities portfolio, through which the Bank disbursed ₦27 billion to eight businesses in 2025. According to BOI’s 2025 Annual Development Impact Report, all supported projects demonstrated 100 per cent financial additionality, indicating that they would not have proceeded without BOI’s intervention.
The Bank’s Power and Utilities portfolio also recorded the highest Development Impact Framework score across all sectors financed by BOI, underscoring the transformational impact of its investments in sustainable energy infrastructure.
Similarly, the GLOW programme was recognised for advancing financial inclusion and economic empowerment for women-owned and women-led businesses across Nigeria.
Designed to address longstanding barriers faced by female entrepreneurs, including limited access to affordable finance, collateral constraints, and capacity gaps, GLOW provides tailored financing, business support services, and capacity-building opportunities to women-led enterprises across multiple sectors of the economy.
Beyond financing, GLOW provides training, mentorship, market access support, and opportunities for women-owned businesses to strengthen their competitiveness and expand into regional and international markets, including opportunities presented by the African Continental Free Trade Area (AfCFTA).
Speaking on the awards, Dr. Olasupo Olusi, MD/CEO BOI, described the recognition as an affirmation of BOI’s commitment to financing initiatives that create lasting developmental impact.
“These awards reflect the Bank of Industry’s deliberate focus on supporting projects and programmes that deliver measurable economic, social, and environmental outcomes for Nigerians. Whether it is bringing reliable electricity to underserved communities through renewable energy solutions or empowering women entrepreneurs by providing access to affordable finance and growth opportunities, our goal remains the same: to build a more inclusive, resilient, and sustainable economy. We are honoured by this international recognition and remain committed to deepening our impact across sectors that matter most to national development.”
The dual recognition further underscores BOI’s growing reputation as a catalyst for sustainable development and inclusive industrialisation, leveraging innovative financing solutions to address critical development challenges while unlocking opportunities for businesses and communities across Nigeria.
As Nigeria’s foremost development finance institution, BOI continues to play a pivotal role in advancing the Federal Government’s economic transformation agenda through strategic investments that stimulate enterprise growth, create jobs, improve livelihoods, and strengthen the country’s long-term economic competitiveness.
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