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Retail Banking: Some Banks on Path to Extinction- Experts

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(L-r): Ike Eze, executive director e-Tranzac; Kohn Berry, lead faculty Jeff & Obrien Retail banking Academy; Chidinma Lawanson, CEO Efina; Pascal Odibo, country director Jeff & Obrien; Chinenye Mba-Uzoukwu, CEO Infographics and Seun Omotosho of Etisalat at the recent Jeff & O'Brien Africa Retail Banking Roundtable held at the Eko Hotels & Suites, Lagos.
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In a bid towards redefining retail banking as it affects customers satisfaction, experts has harped on financial inclusion through alternative digital delivery channels, warning that some retail banks are heading towards extinction especially with the way they operate by not putting customers into consideration.

They made this known recently during the 2nd Africa Retail Banking Roundtable Conference organised by Jeff & O’Brien Conferences and Events in Lagos and with the theme; “Rethinking Retail Banking Architecture & Infrastructure.

Mr. John Berry, an International Retail Banking Consultant, Faculty Lead and Advisor, Jeff & O’Brien, in his keynote address said that banks needs to rethink some areas they do business and the processes they demand of there customers internally.

Berry noted that customers are meant to be protected and not the other way round, adding that, if care is not taken, some retail banks are heading towards extinction especially with the way they operate by not putting customers into consideration.

“If we don’t change our regulations, we won’t have banking in the future, “he said.

Meanwhile, Mr. Ifie Sekibo, special guest and Managing Director, Heritage Bank Plc, who was represented by the Executive Director of the bank, Mr. Ola Olabinjo hinted that they are positioned to drive retail banking with business transformation strategy for its customers.

He pointed out there is a fundamental transition in digital and mobile technology that would reshape how product and services offering is purchased by customers.

Sekibo further posited that change has already taken place with the adoption of internet, mobile technology amongst other platforms to boosts retail  banking services.

Mr. Usoro Usoro, head, Financial Inclusion Services, MTN Nigeria, noted the fast changing and disruptive world driven by technology is shifting customers behaviour leading to increased competition.

He, however, added that technology is the most significant as it enables and fuels the others at lower cost and greater access.

”Diverse industries are being transformed leading to grand convergence as at 2015 in the areas of banking, credit, Insurance, travel…and lot of others, “he said.

Moreover, Mr. Pascal Odibo, group country director, Jeff & O’Brien, in his opening remarks averred that so far, there has been remarkable progress towards financial inclusion in Africa in the last decade.

“This has been driven by a combination of policy reforms, increased competition, financial and technological innovation, “he said.

He maintained that policy changes and low-cost infrastructure built on mobile and digital technology has played a major role in advancing access to financial services by the under-banked.

“There is however still a lot of room for further development and huge profitable opportunities for current players and prospective investors who are willing to be innovative in embracing low-cost infrastructure for efficient service delivery, ”Odibo said

Jeff & O’Brien is an international professional knowledge development firm with key business interest in corporate training, business support and advisory, conferences and publications.

Also, Jeff & O’Brien Conferences and Events, an arm of Jeff & O’Brien International, is a thought leadership and agenda-setting forum targeted at senior professional executives addressing topical issues of global, regional, national and economic importance. Holding every quarter, the events attract leading minds on key subjects with a view to superintending superior thinking on critical global issues.

 

 


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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E-Financial

EXPLOSIVE: How Titan Trust Bank Allegedly Used Union Bank’s Own Assets to Fund Its Takeover

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What was sold to Nigerians in May 2022 as a clean and powerful takeover is now looking like something far more troubling. When Titan Trust Bank announced it had acquired Union Bank of Nigeria, a 100+ year-old institution, the story was simple: a young bank buying a legacy giant. But fresh documents are now pointing to a shocking twist that raises serious questions about how the deal was actually done.

EXPLOSIVE: How Titan Trust Bank Allegedly Used Union Bank’s Own Assets to Fund Its Takeover

Titan Trust Bank

According to findings, Titan Trust Bank allegedly secured a $300 million loan from African Export-Import Bank (Afreximbank) to fund the acquisition of Union Bank of Nigeria. On paper, Titan Trust Bank was the borrower. But in reality, the collateral reportedly included shares, treasury bills, and assets belonging to Union Bank itself.

Let that sink in: the bank being acquired was allegedly used to secure the loan that bought it. Titan Trust Bank—linked to Rahul Savara and Cornelius Vink— is believed to have engineered a scheme so bold it’s almost unbelievable. The plan? Have Union Bank allegedly repay the very illegal loan used to purchase it—using depositors’ funds! If allowed to succeed, the outcome is stark: TitanTrust Bank’s shareholders would end up owning one of Nigeria’s oldest banks for free!

Even more alarming is the alleged complicity of Godwin Emefiele, then Governor of the Central Bank of Nigeria (CBN), who is said to have turned a wilful blind eye to a deal that flew in the face of the CBN’s strict rules against using borrowed funds to acquire Nigerian banks.

It is unbelievable that Godwin Emefiele would allow an inconsequential bank like Titan Trust Bank to plunge a legacy and systemically important bank like Union Bank into a huge and needless debt – just to satisfy the greed of the owners of Titan Trust Bank.

The  Afreximbank loan is reportedly structured in a manner that will force Union Bank to keep using its depositors’ funds to repay the unlawful loan.

By the third quarter of 2025, the situation had reportedly worsened. Exchange rate shocks and rising interest costs pushed the total exposure to over ₦500 billion. What started as a $300 million facility ballooned into a massive financial burden.

It gets deeper. An audit later allegedly described the acquisition/loan arrangement as “unethical financial engineering.” The audit allegedly pointed to possible misuse of foreign loans, questionable financial reporting and improper withdrawals from customer funds.

The fallout has already begun. Following leadership changes at the CBN, the board and management of Union Bank were removed in January 2024. That decision is now being contested in court, adding another layer of controversy to an already explosive situation.

Behind the scenes, ownership of Titan Trust Bank also raises eyebrows. The bank, incorporated in 2018, is largely owned by Dubai-based firms linked to powerful business interests, including individuals such as Rahul Savara and Cornelius Vink.

This is no longer just a banking story. It is a test of transparency, regulation and accountability.

If these allegations hold true, then one question refuses to go away: Who really paid for the takeover of Union Bank and at what cost to depositors?


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Ecobank in Talks with Bank of China for Direct Yuan Settlement

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Ecobank, Pan-African lender, said it is in advanced talks with the Bank of China to set up a direct yuan settlement system by the end of 2026, eliminating the need to use the U.S. dollar as an intermediary in trade with China.

Ecobank in Talks with Bank of China for Direct Yuan Settlement

For traders in Lagos, Nairobi or Lomé sourcing goods from China, payments have so far been complex and costly.

Paying a supplier in Guangzhou typically requires converting local currency into dollars, then into yuan.

The two-step process increases banking fees and cuts into margins.

Ecobank aims to remove that constraint.

“We are looking at opportunities for us to settle with, instead of going through the dollar, we do it directly with the Chinese yuan,” Jeremy Awori, chief executive, Ecobank told Reuters.

The move reflects current trade dynamics: China is Africa’s largest trading partner by a wide margin. Chinese exports to Africa rose 26% to $225 billion in 2025, contributing to a record $348 billion in total trade.

Beijing has also expanded its financial footprint, with around $39 billion in new contracts signed in 2025, making it the largest bilateral investor by new flows.

Ecobank’s talks with the Bank of China are part of a broader shift across Africa to reduce reliance on the dollar.

In November, South Africa’s Standard Bank took a similar step by joining China’s Cross-Border Interbank Payment System (CIPS).

Across the continent, governments and financial institutions are seeking alternatives to a currency that has become costly and harder to access. Backed by the African Union, the Pan-African Payment and Settlement System (PAPSS) is already reducing conversion costs for intra-African trade. Some countries are moving further: Tanzania and Zambia have restricted the use of the dollar in domestic transactions, while the Democratic Republic of Congo plans to do the same next year.

The trend is also supported by the growing influence of the BRICS+ bloc, which Egypt and Ethiopia have joined and which is promoting a more multipolar financial system.

China is no longer the only player pursuing this strategy.

A high-stakes contest is emerging with the United Arab Emirates for financial and logistical influence in Africa.

Abu Dhabi is expanding its presence through investments in ports and energy infrastructure, alongside financial initiatives.

The UAE has signed multiple currency swap agreements with countries including Egypt, Ethiopia, Kenya and Nigeria to facilitate transactions in dirhams and local currencies, reducing reliance on the U.S. dollar.

 


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CBN Warns of Cyber Hack Attempt Days after CAC Attack

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Central Bank of Nigeria (CBN) has warned the public of a fresh cyber hack attempt to access personal accounts, just days after the Corporate Affairs Commission (CAC) confirmed a major cyber attack on its systems.

CBN Warns of Cyber Hack Attempt Days After CAC Attack

CBN

In a statement signed by Hakama Sidi‑Ali, acting director of corporate communications, issued Tuesday, April 21, 2026, the apex bank said cybercriminals are circulating fraudulent emails and online messages falsely claiming to originate from the CBN.

The messages reportedly contain suspicious links and false narratives about the bank’s leadership, licensing activities, and policy decisions, with the aim of compromising Nigerians’ personal information and hacking their accounts.

The CBN reiterated that its official website remains www.cbn.gov.ng and urged Nigerians to avoid clicking links or sharing sensitive data via suspicious websites or unknown contacts. It also advised the public to verify all CBN‑related communications through the official portal and recognised media outlets, and to report suspected fraudulent sites or emails to law enforcement.

The warning comes after the CAC confirmed on April 15, 2026, that its information systems were breached by hackers, exposing millions of company documents and triggering an investigation by the Nigeria Data Protection Commission (NDPC).

The CBN said it is strengthening its cybersecurity frameworks in collaboration with relevant agencies to protect the financial system and safeguard users from digital fraud.


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