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Rising Fraud Threatens Nigeria’s Digital Banking Gains — Experts

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Nigeria’s fast-growing digital banking ecosystem is facing increasing scrutiny over consumer safety, as rising fraud cases and weak redress mechanisms threaten to erode public trust in the sector.

Rising Fraud Threatens Nigeria’s Digital Banking Gains — Experts

Over the past decade, Nigeria has witnessed a remarkable shift from cash-based transactions to digital financial services, driven by mobile banking applications, instant transfers and Unstructured Supplementary Service Data (USSD) platforms.

Industry data show that Point-of-Sale (POS) transactions rose to a record N18 trillion in 2024, representing a 69 per cent increase year-on-year, while the number of deployed POS terminals more than doubled to 5.5 million nationwide.

Mobile banking has also emerged as the most widely used digital financial channel, with about four in five Nigerians reportedly accessing such services within a 90-day period.

Analysts say the growth reflects significant progress in financial inclusion and technology adoption, but warn that the expansion has exposed gaps in consumer protection.

According to a 2024 Nigeria Consumer Protection Survey by Innovations for Poverty Action, nearly one in four users of digital financial services reported experiencing unexpected charges, hidden fees or fraud attempts within the past year.

The report further indicated that only about half of affected users pursued formal complaints, a trend experts attribute to declining confidence in dispute resolution processes.

Data from the Nigeria Inter-Bank Settlement System (NIBSS) also highlight growing risks, with fraud-related losses rising to N52.26 billion in 2024.

Although the number of reported fraud cases declined, stakeholders note that the scale of losses per incident has increased significantly, suggesting more sophisticated and high-impact attacks.

Experts identify social engineering as the most prevalent fraud method, relying on deception rather than complex technology to exploit unsuspecting customers.

They also warn that insider involvement remains a critical concern, with cases of internal compromise posing systemic risks to the integrity of financial institutions.

The development, according to analysts, underscores a widening gap between the rapid expansion of digital banking infrastructure and the pace of consumer protection frameworks.

“Convenience and security must evolve together. When one outpaces the other, it creates vulnerabilities that fraudsters can exploit,” a financial analyst said.

Regulators, however, have taken steps to address the challenges.

Nigeria’s exit from the Financial Action Task Force (FATF) grey list in 2025 signalled improvements in the country’s financial safeguards.

In addition, the Central Bank of Nigeria (CBN) introduced risk-based cybersecurity frameworks for deposit money banks in 2024, setting stricter standards for managing digital risks.

Industry-wide enforcement has also intensified, with regulatory penalties reportedly exceeding N15 billion in 2024, reinforcing compliance with consumer protection rules.

Within the banking sector, institutions are increasingly investing in advanced security systems designed to monitor transactions in real time, detect anomalies and prevent fraud before it occurs.

Analysts note that such proactive measures, though largely invisible to customers, play a critical role in safeguarding digital transactions.

The experience of Union Bank of Nigeria illustrates this approach, with the bank reporting strong customer satisfaction across its digital platforms, including mobile banking, USSD services and enterprise solutions.

Observers attribute this performance to sustained investment in backend security infrastructure, proactive fraud monitoring systems and a corporate culture that prioritises customer protection.

Industry stakeholders agree that trust remains the cornerstone of banking, particularly in a digital environment where transactions are increasingly intangible.

They warn that without sustained improvements in security, transparency and accountability, the gains recorded in financial inclusion could be undermined.

As Nigeria continues to expand its digital financial ecosystem, experts say the next phase of growth must prioritise safety alongside convenience to ensure long-term sustainability.

“Digital banking has transformed access to financial services in Nigeria, but its future will depend on how well institutions protect the people who rely on it,” an industry stakeholder said.


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E-Financial

Chapel Hill Denham Says Banks Lose N2.5 Trillion Annually to High CRR in New Report

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Nigeria’s banking sector is losing an estimated N2.5 trillion in annual earnings due to the Central Bank of Nigeria’s high Cash Reserve Ratio (CRR) policy, according to a new report by Chapel Hill Denham.

Chapel Hill Denham Says Banks Lose N2.5 Trillion Annually to High CRR in New Report

The investment banking and research firm said the policy continues to impose significant constraints on bank profitability by requiring lenders to keep a large portion of customer deposits with the Central Bank without earning returns on them, effectively locking away funds that could otherwise support lending and income generation.

In its report titled “The Nigerian Banking Paradox: High Returns, Deep Discounts,” Chapel Hill Denham noted that although Nigerian banks rank among the highest return-on-equity performers in Africa, they remain undervalued compared to peers, largely due to regulatory constraints and macroeconomic uncertainty.

The firm identified the CRR regime as a key structural factor limiting the sector’s earnings potential, arguing that it reduces balance sheet efficiency and restricts credit creation to the real economy.

According to the report, banks are still required to pay interest on deposits while a significant portion of those funds remains sterilised at the apex bank.

Chapel Hill Denham stated that the current policy framework, which evolved in response to past financial sector instability and exchange rate pressures, may now be exerting a heavier drag on growth and profitability than originally intended.

“Our analysis reveals that Nigerian banks operate under a uniquely restrictive regulatory perimeter,” the report said, adding that the structure suppresses reported returns despite underlying profitability strength.

The report also compared Nigeria’s reserve requirements with other jurisdictions, noting that the country’s CRR remains significantly higher than several African and emerging markets.

While South Africa operates a 2.5 per cent CRR, Kenya maintains 4.25 per cent, Ghana 15 per cent, and Egypt 16 per cent, with Morocco reported to have reduced its reserve ratio to zero.

Analysts at the firm said a moderation of Nigeria’s CRR from 50 per cent to 30 per cent could release up to N8 trillion into the banking system and potentially boost annual pre-tax profits by about N800 billion.

They added that investors currently price Nigerian banks on the assumption that the tight monetary stance will persist, limiting valuation upside despite strong earnings performance.

At its February 2026 meeting, the Monetary Policy Committee of the Central Bank of Nigeria retained the CRR for Deposit Money Banks at 45 per cent, while Merchant Banks remained at 16 per cent, and public sector deposits outside the Treasury Single Account framework at 75 per cent, as part of efforts to sustain tight monetary conditions and manage liquidity pressures.


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E-Financial

Lagos Sanctions 15 Money Lending Firms for Operational Violations

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Lagos State Government has sanctioned 15 money lending firms over violations of operational guidelines and practices considered harmful to residents.

Lagos Sanctions 15 Money Lending Firms for Operational Violations

Ibrahim Layode, commissioner for Home Affairs, disclosed this during the 2026 Ministerial Press Briefing held in Ikeja.

Layode said the affected firms were penalised for engaging in sharp practices contrary to regulations guiding money lending operations in the state.

According to him, the government remains committed to enforcing strict compliance within the sector to curb fraudulent financial activities and protect Lagos residents from exploitation.

“The firms were sanctioned to ensure strict adherence to guidelines and to protect Lagosians from sharp practices by financial firms,” he said.

The commissioner described money lending as an important part of the economy, noting that it provides quick and accessible credit facilities to petty traders and small-scale business owners who often face difficulties obtaining loans from commercial banks due to stringent requirements.

“Moneylending business is one of the vital parts of the economy which allows people in the small-scale industry and petty traders to have stress-free access to quick loans to finance their businesses,” Layode said.

He explained that the Ministry of Home Affairs is responsible for processing applications, issuing and renewing licences for money lenders, as well as monitoring and supervising their operations across the state.

Layode added that the ministry regularly organises stakeholders’ forums to expose operators to global best practices and improve professionalism within the industry.

“We also conduct stakeholders’ forums for moneylender operators in order to bring them up to speed on the latest world best practices,” he said.

The commissioner further disclosed that the ministry collaborates with federal regulatory agencies, including the Federal Competition and Consumer Protection Commission (FCCPC) and the Special Control Unit Against Money Laundering (SCUML), to ensure compliance with financial and consumer protection regulations.

According to him, the ministry also profiles and monitors money lending firms to protect residents from fraudulent operators and dubious schemes.

“In addition, the Ministry registers, profiles and monitors the viability of such companies with a view to ensuring that while the money lenders are in business, the general public is also protected from being scammed by fraudulent people of questionable characters,” Layode said.

He noted that licensed money lenders have contributed significantly to the growth of micro and small businesses in Lagos by providing alternative sources of financing outside the conventional banking system.

“This partnership has greatly assisted small-scale business owners in Lagos to keep their petty businesses afloat without having to contend with high interest rates and clauses of the big commercial banks,” he added.

Layode revealed that between 2025 and 2026, the ministry received 112 new applications from money lending operators, while 214 existing licences were renewed.

On naturalisation and special immigrant status applications, the commissioner said the ministry, in collaboration with the Federal Ministry of Interior, continued to process applications from foreign nationals seeking Nigerian citizenship or permanent residency.

He explained that naturalisation is granted to foreigners who have resided continuously in Nigeria for at least 15 years and have established investment interests in their states of residence.

“The objective of the exercise is to grant citizenship rights to foreigners who have lived in the country continuously for fifteen years and above with investment interests in their states of residence,” he said.

Layode added that special immigrant status is granted to foreign nationals married to Nigerian citizens to promote integration and economic development.

According to him, applicants undergo screening and verification processes involving the Nigerian Immigration Service, Department of State Services, Nigeria Police, Lagos State Ministry of Justice and the Lagos State Internal Revenue Service.

He disclosed that 68 applications for naturalisation and special immigrant status were received during the period under review, while 20 applicants were screened and cross-examined for onward transmission to the Federal Ministry of Interior for final approval.


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FirstBank, Visa Launch Multicurrency Signature, Naira Debit Cards

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First Bank of Nigeria Limited, in partnership with Visa, has launched its multicurrency Visa Signature card, a premium offering designed for Nigeria’s affluent segment, as well as the Naira Visa Debit Card aimed at extending accessible, reliable electronic payment capabilities to a broader segment of the Nigerian population.

FirstBank, Visa Launch Multicurrency Signature, Naira Debit Cards

According to First Bank, the Signature card offers an exclusive portfolio of lifestyle benefits, global travel privileges, and curated merchant offers through Visa’s worldwide acceptance network, giving high-spending Nigerians a product built around how they live.

Commenting on FirstBank’s ambition for its premium cardholders, Chuma Ezirim, group executive, eBusiness & Retail Products, FirstBank, said Visa Signature is crafted to meet those expectations and lifestyle privileges that empower customers to live without boundaries.

“At FirstBank, we are dedicated to creating financial solutions that reflect the evolving lifestyles of our customers. We understand that our premium customers aspire to experiences that reflect their global outlook.

“Visa Signature is crafted to meet those expectations, offering access to exclusive experiences, global connectivity, and lifestyle privileges that empower our customers to live without boundaries. We remain focused on creating value and reinforcing our position as the partner of first choice for Nigerians at home and abroad.”

Highlighting the strategic importance of the FirstBank partnership, Andrew Uaboi, vice president and Cluster head, West Africa, Visa, noted “Nigeria’s affluent consumers are among the most active and globally connected spenders on the continent. Visa Signature is designed to serve that profile with the depth of benefits and the breadth of acceptance they deserve. We are delighted to work with FirstBank in making this available to the Nigerian market.”

Ezirim explained that through Visa Global benefits and Visa Destination offers, the Signature cardholders gain access to preferential rates, premium experiences, and priority services across hundreds of partner merchants, hotels, airlines, and destinations around the world. The card which is multicurrency in nature supports both domestic and cross-border transactions, ensuring seamless payment experiences.

Also speaking on the launch of the Naira Visa Debit Card, Ezirim said the card is “designed to make life easier for our customers, whether they are paying for groceries, settling utility bills, or shopping online. By extending reliable electronic payment access across Nigeria, we are helping more people transition confidently from cash to digital payments, supporting the nation’s cashless policy and empowering communities with greater financial inclusion.”

On his part, Uaboi, noted that “a strong payments ecosystem works for everyone. The Naira Visa Debit Card extends reliable electronic payment access to everyday Nigerian consumers, and this in addition to the cards in our portfolio continues to demonstrate what a truly comprehensive card portfolio looks like for the Nigerian market. Visa is proud to power this offering with FirstBank.”


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