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RisingRose is Customer-Centric -Linda

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Linda Austin-akuta is the managing director of RisingRose Nigeria Limited. Linda, a pious manager is a graduate of Lagos State University (LASU), obtaining Bachelor of Science in Political Science. Upon  completion of  her National Youth Service she joined UPS in 2002 as a Client Services Executive. She rose to the position of Accounts Executive after she gathered many awards. She spoke to peter ugwu on matters that need urgent attention by the government in a quest to open courier industry for national development.
 
RiseRose’s Mission
The mission is to provide the best possible delivery service to our customers by curbing the inconsistencies in mails and financial documents delivery system. RisingRose wants to ensure end to the mishandling of the investors’ documents. Sometimes, the documents are lost in transit.
Part of the processes of ensuring safety is by packaging the documents in accordance with international best practices.
We are committed to offering superior levels of service with the most flexible options available at shortest possible time. We have been doing this for the past three years and our clients can testify to our integrity and reliability.
We believe in high effective customer service. For instance, there are practitioners that wouldn’t know that during packaging if one misses the address labeling, one are creating room for confusion for those that pick the package.
 When the names and addresses are blurred or not conspicuously written the delivery may end up in a wrong hand or place. We believe in integrity and trust.
 
Assessment of Courier Industry
Since we started operations, we have discovered the need to deliver customers’ items on time.
For instance, our customers, most of whom we deliver dividends warrants, would want it delivered as scheduled.
If one fails to do that, it may end up in the hands of people that will mis-represent it.
That becomes a problem to the registrar. These documents are time sensitive.
Once we have this kind of job, we make sure we deliver; even if it implies stepping down other things. Moreover, all mails in our care are very important to us and must be treated very urgent.
 
Expansion Plans As e-Dividends Have Emerged
The conversion of annual reports, dividend certificates, et cetera to compact discs has already been taken care of, especially by the concerned authorities.
When the conversion started, it was   still given to us (couriers) to deliver, but the prices crashed. For instance, annual reports that cost N150.00 were reduced to N60 per CD. Even if one is given 100,000 copies to deliver, the revenue was not enough.
However, Nigeria Postal Service (NIPOST) intervened, because CDs are more fragile to handle. The process of packaging the CDs needs extra care; the packaging was different. 
So, it attracted extra charges. Presently, it cost N150.00 per CD to deliver.
 
Rising Rose Expectations
There are many expectations in the industry, like the regularization of the sector. Everybody is expectant that it will become a reality soon.
Meanwhile, in the interim, Courier Regulatory Department (CRD) of NIPOST has been doing what they could, within the limited resources at their disposal to quail some challenges in the industry.
Some people are of the opinion that they are not doing much. But, we believe that they are on the right track. 
For instance, one cannot establish a courier company without obtaining a licence; otherwise one is going against the law. The CRD will provide all necessary rules and regulations to guide in the obtaining of courier licence and operation.
The rules form the operational basis for courier companies. We have witnessed in the recent past that some firms were axed by CRD for their inability to play according to the rules. Nevertheless, we feel they can do better if they are made to operate as courier regulatory commission.
 
Kicks Against Yearly Renewal of Licence
With regards to the annual licences renewal, well, the ANCO EXCOS are working on it and I hope they will come out with something more favourable to all operators.
 
Caging Portfolio Courier Firms
I believe that CRD is always after those people. It also behooves on the media and industry players to fight the old trends by consistent campaign against that and alerting the regulators when we see any of them in operation.
In ANCO, we can identify our members. It is an illegality that must stop. These people are architects of the downfall of many practitioners, because they would approach unsuspecting customers, collect parcels to deliver and later dump such packages thereby bringing bad name to the courier industry.
Although, they are not magicians, but their operations affect the genuine companies; they are threats to our integrity as an industry.
It boils down to the call for a Commission to manage the affairs of this industry. Meanwhile, the new ANCO executives have sounded the gong; if you are not a member of NAICA or ANCO, you should not be in the industry.
That will help in fishing out the bad eggs. Both the Government, regulators, registrars, recognized practitioners and the customers must unite to cage them.
 
Unharnessed Potentials
There are many of them. When I was in UPS, we started the warehousing project. Before then, we knew nothing about it in the country.
It has been yielding revenue for the company. Warehousing is an area that courier companies should look into. A lot of people do not want to have warehouse due to safety requirements, so others can leverage on that opportunity.
The online retailers may require such services too. In the actual sense, the online shops ought to partner with courier firms in terms of warehousing and delivery of goods to customers. Even Bulk post should tighten their noose on them.
The potentials in the industry can better be harnessed when players play according to the rules in the industry. They will become templates that future investors will emulate.
Meanwhile, the sector can be equated with the oil and gas. If we get a Commission today, a lot of jobs will be created in the industry.
 
IT and Courier
What we are doing is not pleasure inclined. Emails are pleasure writings. What we deliver are sensitive and time bound documents. They are physical documents that must be seen and felt at the other end. We still deliver them. So, email or no email we are moving on.
After e-dividends and e-certificates, for instance, we still carry the e-advice, which is meant to notify the shareholders involved that their accounts have been credited. In fact, technology is a plus to what we do. More people are beginning to trust the system.
They can use the internet to track movement of their packages. If you are doubtful of the capital market, you can use your system to monitor how the share is fairing in the market. That has restored shareholders’ confidence.
 
Encounter with Government Agents
We have a lot of challenges in this regard; Government agencies do obstruct the movement of courier dispatch riders on essential duties because of tax collection. These taxes we pay.  I am of the opinion that if a special identification is given to us for the dispatch riders, it will enhance our inter-state operations and could reduce some legal risks to us.
 
Automation
Before now, when we have registered mails we recorded them in note books. This takes longer times. Presently, we give our customers soft copy that helps them to monitor the shareholder’ registered manifest. This makes it easier and more convenient to access their customers’ share registration.


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.NG Domain is Nigeria’s Pride Online – Akinsanya

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The .ng domain name, Nigeria’s country code top-level domain (ccTLD), is the nation’s critical resource in the digital space, says Adesola Akinsanya, the president of the Nigeria Internet Registration Association (NiRA).

Akintola Owolabi, Professor of Cost and Management Accounting at Lagos Business School (front – third from left; Adesola Akinsanya, the president of the Nigeria Internet Registration Association (NiRA) (Front – fourth from right), flanked by members of EBOD and Management Team of NiRA during a training programme at LBS.

The .ng domain extension is unique to Nigeria, and it can give businesses a strong local identity.

This can help establish trust with customers, which is especially important for businesses that rely on local customers.

Mr. Akinsanya made the comments at NiRA Executive Board of Directors (EBOD) and Management Training held at the Lagos Business School (LBS).

The NiRA Executive Board and Management Training at LBS spanned a series of intensive interactive sessions designed to address critical challenges and opportunities in the digital domain.

The training program emphasized the importance of strategic vision, ethical decision-making, and resilience in the face of digital disruptions.

Participants gained insights into global best practices in digital governance, risk management, and leveraging digital technologies for business growth and societal impact.

Mr. Akinsanya, highlighted the significance of the collaboration with LBS, stating, “The NiRA EBOD/Management Training at LBS underscores our commitment to fostering a robust digital ecosystem in Nigeria. It equips leaders with the expertise to address complex digital challenges especially in accounting and financial management while harnessing the immense opportunities of the digital age.”

The program featured distinguished speakers, industry practitioners, and faculty members from LBS, providing a holistic learning experience enriched with real-world case studies and practical insights.

Participants commended the program for its relevance, depth of content, and interactive learning approach, noting its immediate applicability to their roles and responsibilities.

The NiRA EBOD Training at LBS represents a milestone in advancing digital leadership and governance in Nigeria.

“By equipping leaders with cutting-edge knowledge and strategic insights, the program contributes to building a resilient and innovative digital ecosystem that drives sustainable growth and societal development, especially from NiRA perspective. We must fashion out ways of increasing .NG domain name adoption which is our national pride in the digital space”.

Speaking further on why Nigerians and businesses should adopt the .NG domain name, the NiRA president said, “.NG domain name gives your brand special recognition both on and offline.

“Using a .ng domain name can help your business stand out in the Nigerian and global market. It is a great way to differentiate your brand from competitors and establish a unique identity. A .ng domain name is easier to remember, which can make it more likely that customers will return to your website in the future”, he said.

“It instantly communicates to internet users that your business is located in Nigeria. This can be especially helpful if you operate in a niche or industry where location is important to customers”, the NiRA boss added.

He added that Google and other search engines prioritize local content in search results, hence using a .ng domain name can help improve your website’s search engine ranking for local searches.


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Climate Action Africa Opens Applications for CAAF24 Deal Room

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Climate Action Africa (CAA), a leading advocate for climate resilience and sustainable development, has announced the opening of applications for the Deal Room at the 2024 Climate Action Africa Forum (CAAF24). The Deal Room is a groundbreaking platform that aims to connect high-impact climate innovators in Africa with potential investors seeking to accelerate sustainable solutions.

The CAAF Deal Room is a strategic initiative that aims to create opportunities for innovators in the climate-tech domain focusing on emission reduction, energy, agriculture, transportation, circular economy, and building and construction.

The goal of the Deal Room is to select finalists who will have the opportunity to pitch their innovative ideas and solutions at the upcoming 2024 Climate Action Africa Forum, which will be held on June 19th in Lagos, Nigeria.

The Deal Room aims to boost investments in Africa’s green economy by galvanising a community of innovators, entrepreneurs, and investors to create applicable solutions that can mitigate the challenges of climate change on the African continent.

The Deal Room session will facilitate financing for solutions contributing to the growth and sustainability of Africa’s green economy. These deals may encompass prize money, equity plans, debt financing, mergers and acquisitions, and other investment options.

“Through the CAAF24 Deal Room, we aim to bridge the critical gap between promising climate ventures and the essential resources they need to thrive,” says Grace Oluchi Mbah, Co-founder and Executive Director of Climate Action Africa (CAA). “By facilitating connections between passionate entrepreneurs and dedicated investors, we can collectively unlock the immense potential of climate solutions in Africa.”

The eligibility criteria for applying include:

●     The company must be African-owned and operate in any of the 54 African countries.

●     It must be a for-profit company, between 1-5 years post-incorporation, post-MVP (minimum viable product), and post-GTM (go-to-market).

●     The company should leverage digital technology to deliver its business model.

●     Female ownership is an added advantage.

 Those eligible to apply include venture capitalists, impact investors, climate tech startups, Green SMEs (small and medium-sized enterprises), philanthropic organisations, and government representatives.

Following the CAAF24 deal-room will be a post-event accelerator in partnership with the Silicon Valley-based Founder Institute and IDEA Africa. This Africa-wide initiative is specifically designed to further accelerate and enhance support for promising Climate Tech startups and founders who participated in the Deal Room.

The official unveiling of this accelerator will take place at the Climate Action Africa Forum 2024 (CAAF24), marking a significant step forward in driving Climate Tech innovations throughout Africa.

Applications for the CAAF24 Deal Room are open from April 22nd until May 17th. Interested applicants can register at https://deal.caaf.africa/register.


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LCCI Urges FG to Simplify Trade Procedures to Boost Economy

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The Lagos Chamber of Commerce and Industry (LCCI) has said that the government needs to simplify and harmonize trade procedures and address bottlenecks in order to boost economic growth in the country.

President of LCCI, Mr. Gabriel Idahosa, gave the charge at a Quarterly media briefing on the State of the Economy yesterday in Lagos.

He said that the government has to create an atmosphere that promotes export growth and competitiveness, which is projected to boost export earnings, raise domestic revenue, improve citizens’ welfare, and increase business productivity.

“We recommend that reforms must include simplifying and harmonizing trade procedures as well as addressing bottlenecks such as port logistics, congestion, and transportation costs. This is expected to position the country as the commercial centre of the region and a springboard into regional value chains,” he stated.

On managing the persistent high inflation, the LCCI president said both monetary and fiscal authorities should focus on the factors driving the inflation rates by tackling the supply-side deficiencies instead of focusing too much attention on the demand-side management.

“We urge the Central Bank of Nigeria (CBN) to continue with its foreign exchange (forex) market reforms with intense discipline, as the high exchange rate against the naira is a major driver of the skyrocketing inflation rates.”

Idahosa acknowledged the improvement in the naira exchange rate in the last few days, moving towards the level of N1000 per dollar or lower.

“CBN needs to sustain its policy and regulatory reforms in the FX market, adopt policies that would attract more FX inflow into the economy as well as build market confidence in the performance of the FX market,” he added.

 


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