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SeerBit X Sabre: Addressing Payment Challenges in the Airline Industry

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Airlines around the world strive to ensure a seamless and convenient travel experience for millions of passengers. However, behind the scenes, these businesses grapple with issues, such as complex payment processes which impact revenue, operational efficiency and customer satisfaction.

The pressure to meet the ever-rising expectations of customers, as well as other issues, such as high transaction fees, threat of fraud, multi-currency complexities and reconciliation challenges all add up to form giant pain points that airlines have to constantly battle with. These pain points have a detrimental effect on the growth projections for the aviation industry in Africa.

A recent report suggests that the continent’s flights market is expected to generate $14.50 billion in revenue by 2029, with the number of users expected to hit 108.60 million. However, prevailing payment obstacles, aligned with infrastructure deficiencies, high costs and taxation require innovative solutions to transform them into growth opportunities for the aviation industry.

The Complex Payment Landscape for Airlines

As airlines continue to expand globally, payment challenges become increasingly multifaceted, impacting profitability and operational efficiency. These challenges cut across payment-related, operational and regulatory issues.

1. High Transaction Costs

Airlines face a daunting task of managing costs because of the additional substantial expense that high transaction fees and multi-currency handling add. According to a report from the International Air Transport Association (IATA), processing fees alone can cost airlines billions annually, cutting directly into profits. Fluctuating currency values and international transaction fees make up a significant part of the costs incurred by global airlines and which impact their bottom line.

2. Revenue Leakage and Payment Fraud

Payment fraud has become a serious risk for airlines worldwide, especially with the rise of digital payments. According to IATA, the aviation industry loses up to 1.2% of its annual revenue to fraud. Fraudulent transactions and other associated risks threaten airline revenue streams, making it essential to have a secure payment infrastructure. For example, without adequate safeguards, airlines can lose significant amounts to credit card fraud, chargebacks, and unauthorised transactions, leading to revenue leakage.

3. Reconciliation Headaches

For global airlines, payment reconciliation across various sales channels, regions and currencies is both error-prone and time-consuming. Every day, airlines process thousands of transactions from sources including online bookings, travel agents and in-flight sales. The large scale volume of these transactions makes it difficult to align the records accurately, leading to discrepancies that impact financial reporting and decision-making.

4. Customer Experience Expectations

Travellers in today’s world expect fast, seamless payment experiences that fit their on-the-move lifestyles. Long queues, payment processing delays or currency incompatibility can sour the customer journey, leading to customer dissatisfaction and decreased loyalty. According to a recent report, over 70% of passengers say they are unlikely to return to an airline if they encounter a negative payment experience.

5. Regulatory Compliance Across Multiple Jurisdictions

Operating globally means airlines must navigate complex and varying regulatory landscapes. Each country enforces its own rules regarding data protection, taxation and financial reporting, creating significant operational challenges. Failure to meet these regulations can lead to hefty fines, operational delays and reputational damage. Managing compliance in every market requires time and resources that detract from an airline’s primary focus on delivering excellent service.

SeerBit & Sabre Partnership: A Strategic Solution for Airlines

Through a recent partnership with Sabre, SeerBit is helping airlines navigate the complexities of the payment ecosystem by addressing key pain points and enhancing operational efficiency.

Here’s how SeerBit and Sabre’s unified solution addresses business pain points and challenges for airlines:

1. Streamlined Payment Processes
With SeerBit, airlines using Sabre can now enjoy a streamlined payment process that optimises the end-to-end transaction cycle, from booking to post-flight purchases. This integration provides real-time payment processing, which reduces the need for manual intervention, and offers airlines an efficient, cost-effective approach to managing global transactions.

2. Multi-Currency and Global Reach Capabilities
SeerBit offers payment solutions that empower airlines on Sabre to receive and manage payments across different regions and multiple currencies seamlessly. SeerBit’s robust support for international currencies and compliance with local regulations ensures that airlines can operate confidently in new markets, meeting regional compliance, while offering a seamless experience to travellers worldwide.

Irrespective of where an airline operates, SeerBit’s multi-currency solutions ensure reduced fees, prevent currency volatility losses and ensure compliance across borders.

3. Advanced Security and Fraud Detection
The strategic partnership between SeerBit and Sabre prioritises security, with fraud detection and prevention features tailored to the unique needs of airlines. Advanced data encryption features safeguard payment channels, drastically reducing the risk of fraud. Airlines can rely on SeerBit to provide a trusted environment for their customers, minimising exposure to fraud and enhancing overall customer trust.

4. Data-Driven Insights and Reporting
Data is invaluable for airlines aiming to optimise their operations. Through SeerBit’s integration with Sabre, airlines can enjoy access to real-time insights that support financial reconciliation and accurate reporting. This solution provides a consolidated view of airline payments, allowing finance teams to make data-backed decisions and identify opportunities to reduce costs or improve efficiency. Further, airlines are in a position to understand customer payment behaviours better, enabling them to tailor their offerings. By analysing payment data, airlines can refine services based on passenger preferences, such as prioritising mobile payment options for younger customers who value speed and simplicity

Key Benefits of SeerBit & Sabre Integration for Airlines

By addressing core payment pain points in the aviation industry, SeerBit and Sabre help airlines achieve operational efficiency, cost savings and enhanced customer loyalty.

1. Increased Revenue and Lowered Costs
By reducing multi-currency fees and eliminating revenue leakage, airlines can experience improved profitability. SeerBit’s solutions help streamline transaction costs, optimise revenue and offer airlines a competitive edge in their pricing strategies.

2. Enhanced Customer Experience
Customers who enjoy seamless and secure payment options are more likely to develop loyalty to an airline. Sabre’s emphasis on great customer experience aligns with SeerBit’s mission to simplify payment interactions, allowing airlines to offer a payment journey that matches their travel excellence goals. With faster, flexible payment options, airlines can boost customer satisfaction and retention rates.

According to IATA’s Global Passenger Survey, around 38% of passengers are dissatisfied with limited payment flexibility, impacting their willingness to book services. Airlines that expanded their payment options to include localised methods, e.g., mobile payments, reported higher customer satisfaction and retention by catering to diverse payment preferences across age groups and regions.

3. Optimised Operational Efficiency
Automation of payment processes and reconciliation reduces manual errors and enhances operational efficiency. SeerBit’s robust reconciliation tools help airlines consolidate transactions from various channels, simplifying financial management and boosting operational productivity.

4. Scalability and Future-Readiness
SeerBit and Sabre’s partnership provides airlines with scalable solutions designed to meet future industry demands. As travel returns to a high post-pandemic, airlines can rely on flexible solutions offered by this strategic partnership to adapt to changing market trends and customer needs, ensuring long-term success.

A Future of Seamless, Secure Airline Payments

Africa is emerging as the next major frontier for air travel. A recent study on emerging markets projects that by 2030, the African aviation industry will experience robust growth, with a compound annual growth rate of 5% to 6% in passenger traffic. This expansion is fueled by urbanisation, a growing middle class and enhanced connectivity. Alongside this growth, African airlines are expected to double their fleet size, contributing over $100 billion to the continent’s GDP and supporting more than 6 million jobs.

To meet these ambitious targets and navigate a complex global market, airlines need payment solutions that are secure, cost-effective, and aligned with evolving customer expectations. SeerBit’s partnership with Sabre Corporation delivers a powerful, integrated payment platform designed to reduce transaction costs, fortify security and enhance the customer experience.

This landmark collaboration empowers decision-makers and stakeholders in African aviation to modernise payment operations, boost efficiency, and unlock new revenue streams. Through this key integration, businesses across the aviation value chain are well-positioned to thrive in an increasingly competitive landscape and set new benchmarks for operational excellence.

Learn more on how to unlock the key benefits of the SeerBit X Sabre partnership for airlines here.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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Nigeria to Deploy 50,000 AI-Powered Smart Lampposts in Bold Tech Move

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Katsina State Government has entered into a strategic partnership with UK-based green technology company, Conflow Power Group Limited (CPG), for the deployment of 50,000 solar-powered smart streetlights embedded with artificial intelligence (AI) computing capabilities across the state.

Nigeria to Deploy 50,000 AI-Powered Smart Lampposts in Bold Tech Move

The project, described as one of the first of its kind in Africa, is expected to position Katsina as a pioneer in distributed AI infrastructure by integrating street lighting, edge computing, surveillance, and public connectivity into a single platform.

The technology, known as iLamp, is designed as a solar-powered smart streetlight equipped with embedded low-power computing chips capable of handling AI-related tasks. According to Conflow Power Group, when deployed as a network, the connected lampposts can collectively function as a distributed AI data centre, enabling processing power to be spread across thousands of units rather than concentrated in a traditional facility.

Chairman of Conflow Power Group, Mr. Edward Fitzpatrick, said the innovation was developed as a cleaner and more sustainable alternative to conventional data centres, which typically consume significant electricity and water resources.

He explained that each iLamp contains batteries charged through cylindrical solar panels, supplying renewable energy to onboard computing systems powered by energy-efficient AI chips.

“NVIDIA has created chips compact and efficient enough to be powered by as little as 15 watts, making it possible to integrate computing directly into streetlights,” Fitzpatrick was quoted as saying.

He noted that beyond lighting, the smart lampposts can also host AI-enabled cameras and sensors for public safety, traffic monitoring, and urban management applications.

Under the Katsina deployment, the iLamps are expected to feature cameras capable of detecting traffic violations such as speeding, illegal parking, and seatbelt non-compliance. The system may also support public Wi-Fi, Bluetooth connectivity, and digital monitoring services, subject to Nigeria’s regulatory and data protection requirements.

Special Adviser on Power and Energy to Katsina State Governor, Dr. Hafiz Ibrahim Ahmad, described the agreement as a landmark step in the state’s digital transformation agenda.

He said the deployment would not only improve public lighting and safety but also open up new revenue streams for the state through AI computing services and technology-enabled traffic enforcement.

“Today, Katsina becomes home to the only distributed AI data centre of its kind on the African continent. This means safer streets, real-time crime and terrorism prevention, free public internet, and new economic opportunities for our people,” Ahmad said.

According to the agreement, revenue generated from leasing computing power from the iLamp network to AI firms and digital service providers will support investors financing the infrastructure rollout, while Katsina is also expected to earn from traffic-related enforcement systems linked to the platform.

Conflow said an assembly plant for the iLamp units is also being established in Katsina as part of the deal, a move expected to support local job creation, technology transfer, and industrial development. While the units will initially be manufactured in Morocco, Taiwan, and Latvia, local assembly is projected to deepen Nigeria’s participation in emerging AI infrastructure markets.

Industry analysts, however, note that while the technology could support lighter AI workloads and edge computing closer to users, it is unlikely to replace conventional hyperscale data centres needed for advanced AI model training and large-scale cloud operations.

Experts say the iLamp model may instead complement traditional infrastructure by serving as decentralised access nodes, reducing latency for local AI applications and lowering dependence on grid-powered facilities.

The initiative comes amid growing global scrutiny of the energy and environmental footprint of AI systems, with governments and technology firms increasingly exploring sustainable alternatives for powering next-generation digital infrastructure.

With the agreement, Katsina joins a small group of jurisdictions experimenting with unconventional data infrastructure models, potentially positioning Nigeria as an early mover in Africa’s emerging AI and smart city ecosystem.


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ALTON Rues Vandalism, Others as Critical Infrastructures Suffer Attacks

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Association of Licensed Telecoms Operators of Nigeria (ALTON), has decried persistent challenges such as vandalism, high operating costs, and regulatory bottlenecks threatening service delivery despite recent improvements in investment inflows.

ALTON Rues Vandalism, Others as Critical Infrastructures Suffer Attacks

Gbenga Adebayo, chairman, ALTON, warned that the continuous attack are putting strains on Nigeria’s telecom sector which serve as the backbone of the country’s economic and digital systems,

Adebayo, speaking in an interview on ARISE News, described telecommunications as the critical foundation supporting all sectors of the economy.

“Telecom operators are the infrastructure of infrastructures that supports all other sectors,” he said, stressing that the industry remains central to power, transport, security, and financial services.

Adebayo noted that the recent 50% tariff adjustment has helped restore investor confidence in the sector after years of underinvestment.

“It has restored confidence in the sector… we are seeing investment, we are seeing now the impact of that investment,” he said, adding that the sector is now beginning to recover gradually.

But, he warned that improvements in service quality remain constrained by multiple external challenges, including vandalism, insecurity, and regulatory bottlenecks.

“Things can be better… but there are also other external factors… vandalism, behavior of public actors, behavior of non-state actors,” he explained.

Adebayo highlighted the scale of infrastructure damage, particularly on fibre networks, noting a major disparity between international and domestic connectivity routes.

“The fiber optic in the Atlantic… has witnessed probably one outage in two years… the one running from Lagos to Kano, we record an average of about 40 cuts a day,” he said.

He explained that such disruptions significantly increase operating costs and affect service quality across the country.

Beyond vandalism, he pointed to theft of telecom equipment such as batteries and generators, as well as security challenges that prevent timely restoration of services in some regions.

“Issue of security… people are stealing batteries, they’re stealing generators,” he said, noting that some areas remain inaccessible during outages until security conditions improve.

Adebayo also called for urgent reforms in right-of-way charges and taxation policies, arguing that telecom infrastructure should be treated as essential national infrastructure.

“Right of way should become free of charge across the country… issue of multiple taxation… it has to be a thing of the past,” he stated.

On rising energy costs, he said operators are gradually adopting hybrid and renewable energy solutions, although the transition is slow and still exposed to vandalism risks.

“We are doing a lot on renewable energy and providing hybrid solution… but that takes time,” he said.

Adebayo concluded that while policy support and investment inflows are improving the outlook of the sector, sustainable progress will depend on stronger protection of telecom infrastructure and coordinated action among government, regulators, and communities to address vandalism, insecurity, and regulatory inefficiencies.

 

 


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Uber Expands Beyond Rides, Launches Hotel Booking With Expedia

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Ride-hailing company Uber has introduced a new feature that allows users to book hotel rooms directly through its app, as part of its strategy to evolve into a broader lifestyle and services platform.

Uber announced that the hotel booking service is being launched in partnership with Expedia Group, giving users access to more than 700,000 hotel properties worldwide.

The company said the collaboration is also expected to expand in future to include short-term rental listings from Vrbo.

According to Uber, the hotel booking tool offers features similar to traditional online travel platforms, including destination search, maps, and filters based on pricing, amenities and guest ratings.

Users can also complete bookings using payment information already saved on the app.

Speaking during a presentation in New York City, Uber Chief Executive Officer, Dara Khosrowshahi, said the company was broadening its offerings beyond transportation and food delivery.

“We’re no longer just an app for rides, or even a family of apps for rides and eats. Uber is now an app for everything,” he said.

Chief Executive Officer of Expedia, Ariane Gorin, said the partnership was aimed at simplifying travel planning for users.

“Together, we can reduce the number of steps, save people time and money,” she said.

Uber’s latest move builds on its expansion strategy which began with the launch of Uber Eats in 2014.

Initially focused on food delivery, Uber Eats has since expanded into retail services, allowing customers to order products such as cosmetics, groceries and electronics.

Industry analysts say the development reflects the growing global trend toward “super apps” — digital platforms that combine multiple everyday services within one ecosystem.

This model is already widely adopted in markets such as China, where platforms like WeChat and Alipay integrate messaging, payments, travel bookings and e-commerce services.

Competitors are also broadening their offerings.

For instance, Airbnb has expanded beyond accommodation to include bookable local experiences, wellness services and mobility options.

Uber also disclosed plans to integrate more artificial intelligence-powered tools into its platform.

The company said upcoming features would enable users to plan meals, generate shopping lists and arrange deliveries through conversational prompts, while a voice assistant is also in development to support hands-free navigation within the app.


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