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Signal Alliance, Cisco Roll out New Customer Care Services Solution

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Adanma Onuegbu, chief executive officer of Signal Alliance
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Signal Alliance Limited, systems integration and solutions provider recently announced the introduction of the Cisco Smart Care Services, a services solution platform that fosters proactive infrastructure support services for customers, as part of efforts in keeping its leadership strides in quality service delivery to its numerous customers in various sectors of the economy.

During an industry presentation to announce this, Mr. Kingsley Nnamchi, Signal Alliances’ presales manager, described the Cisco Smart Care Service as a unique, proactive services platform that allows Cisco products and solutions customers to take advantage of Cisco’s database of networking expertise, methodologies, technical tools, best practices and service infrastructure to create new, personalized and proactive support services for their networks.

According to Nnamchi of Signal Alliance, Smart Care Service provides the capabilities needed to offer the network-level insight, proactive maintenance, and proactive network support services that customers require.

He continued, “Imagine – as a network administrator with your usual tight work schedules – a situation where you are already aware of a network fault well before it occurs! Imagine a scenario where you know about the latest updates/patches needed for your sensitive security equipment that protect your infrastructure and services from unauthorized access and attacks. Clearly, this is a tool that takes the goal of achieving maximum infrastructure and services uptime to a whole new level.

“Smart Care services, is miles ahead of the well-known SmartNet services, combining so many of the other Cisco products and services support modules to provide a robust, well-rounded total infrastructure backup for the enterprise business.

“From the onset of subscribing for the Cisco Smart Care service, the enterprise customer begins to grow and differentiate their businesses in the commercial marketplace”.

With Cisco Smart Care Service, Signal Alliance can provide their customers with capabilities such as remote monitoring and repair of Cisco devices and software applications, proactive health checks and periodic assessments of Cisco Network of Data communications, Voice, Wireless and Security Technologies to identify potential issues, need for IOS updates, technical support for all Cisco hardware and software in the network with a single network-wide maintenance contract, new technologies and applications over time, Disaster Recovery services to back up the customer’s active devices.

Furthermore, another uniqueness of the solution is in the high Disaster Recovery and Business Continuity capacity regardless of power fluctuations or outage.

It is important to note here that this service positions a business much more for Business Continuity than just Disaster Recovery.

Nnamchi explained that “As we look at changes in the market by setting proactive services as the baseline experience, we always look at defining new and smarter service experiences as leaders in the industry, using the Cisco Customer Care Service as a perfect ground for driving proactive service capabilities which provides trusted visibility into customers business network’s health”. He went further to say that “this model shift will drive new levels of experience/lifetime value and accelerate the business’ ability to compete based on value rather than cost”.

The Smart Care Service that Signal Alliance is bringing into the market is targeted at specific customers.

These include businesses that place high value on secure and highly available network, businesses whose network is critical to its operations, and businesses with minimal IT staff working with limited networking expertise.

Being an active player in the IT industry for 2 decades, Signal Alliance Limited is the natural Partner to choose in this regard due to the depth of our competencies, alliances with industry giants and ability to deliver across the value chain. Signal Alliance is a renowned Cisco Premier Partner for almost two decades.

 


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Transcorp Hotels Delivers Stellar H1 Results, Declares Over ₦1Bn Dividend

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Transcorp Hotels Plc has delivered a stellar performance in the first half of 2025, recording a 60% year-on-year surge in revenue to ₦47.57 billion, up from ₦29.72 billion in H1 2024. Gross profit climbed 71% to ₦36.21 billion, maintaining a strong 76% margin despite inflation and operational headwinds.

The hospitality giant, a subsidiary of Transnational Corporation Plc, also announced an interim dividend payout of ₦1.024 billion — offering ₦0.10 per 50 kobo ordinary share to shareholders.

In a bold move, the company unveiled Nigeria’s largest corporate venue — the 5,000-seat Transcorp Centre — staking its claim as the new leader in event hospitality. Chairman Emmanuel Nnorom described the results as proof of Transcorp Hotels’ transformative strategies and unwavering investor commitment. MD/CEO Uzo Oshogwe attributed the success to relentless execution and a resilient business model.

Transcorp Hotels, renowned for iconic assets like Transcorp Hilton Abuja and its digital platform Aura, says it isn’t just leading Nigeria’s hospitality sector — it’s redefining excellence across Africa.


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Microsoft Servers Hacked by Chinese Groups

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Chinese “threat actors” have hacked Microsoft’s SharePoint document software servers and targeted the data of the businesses using it, the firm has said.

Microsoft Servers Hacked by Chinese Groups

 

China state-backed Linen Typhoon and Violet Typhoon as well as China-based Storm-2603 were said to have “exploited vulnerabilities” in on-premises SharePoint servers, the kind used by firms, but not in its cloud-based service.

The US tech giant has released security updates in response and has advised all on-premises SharePoint server customers to install them.

“Investigations into other actors also using these exploits are still ongoing,” Microsoft said in a statement.

The firm said it had “high confidence” the hackers would continue to target systems which have not installed its security updates.

It added that it would update its website blog with more information as its investigation continues.

Microsoft said it had observed attacks in which hackers had sent a request to a SharePoint server “enabling the theft of the key material by threat actors”.

Charles Carmakal, chief technology officer at Mandiant Consulting firm, a division of Google Cloud, told reporter, it was “aware of several victims in several different sectors across a number of global geographies”.

Carmakal said it appeared that governments and businesses that use SharePoint on their sites were the primary target.

A number of adversaries who stole material encoded by cryptography were then able to regain ongoing access to the victims’ SharePoint data, he said.

“This was exploited in a very broad way, very opportunistically before a patch was made available. That’s why this is significant,” Carmakal said.

Carmakal said the “China-nexus actor” was deploying techniques similar to previous campaigns associated with Beijing.

Microsoft said Linen Typhoon had “focused on stealing intellectual property, primarily targeting organizations related to government, defence, strategic planning, and human rights” for 13 years.

It added that Violet Typhoon had been “dedicated to espionage”, primarily targeting former government and military staff, non-governmental organizations, think tanks, higher education, the media, the financial sector and the health sector in the US, Europe, and East Asia.

Meanwhile, Storm-2603 was “assessed with medium confidence to be a China-based threat actor”.

 

 

 


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NIMC Warns Nigerians of Fake NIN Website

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National Identity Management Commission (NIMC) has issued a public warning that it is not associated with NINcard.com.

NIMC Warns Nigerians of Fake NIN Website

According to the commission, the website has been circulating online to offer services for Nigerians seeking National Identification Number (NIN) services.

NIMC, in a post on its official X account on Wednesday, said, “NINcard.com is not in anyway affiliated to NIMC. Stay vigilant!”

The warning was accompanied by screenshots of fake payment receipts and OTP request pages from the website, both of which were boldly stamped “FAKE” by NIMC to alert the public.


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