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Signal Alliance Introduces CRM Solutions for Power Sector

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Collins-Onuegbu, CEO, Signal Alliance
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In a bid to enhance the experience of customers in the power sector in Nigeria, Signal Alliance, one of the leading systems Integration companies in the country has introduced two Customer Relationship Management (CRM) CRM solutions for Power Sector: Microsoft Dynamics and SAP CRM.

The solutions, which have been specially recommended for the players in the reformed sector as the best CRM solutions for Power Sector in Nigeria, are meant to help the GENCOs and DISCOs, improve on their customer relationship and at the same time ensure positive bottom-line.

In a white paper presented by Signal Alliance, the company streamlined the challenges in the present-day power sector under the new private owners and how the solutions have been designed to help the sector surmount the challenges of satisfying their customers, while making profit through seamless productivity.

According to the white paper, “the need to create the right relationship between the electricity providers and their customers and the need for the power infrastructure owners to deliver quality service formed the basis of the CRM solutions”.

As explained in the white paper, Microsoft Dynamics, an integrated Software Solution that will simplify complex management of electricity through; managing power usage intelligently, delivering power and analysis based on Customer demands, improve asset utilization, increase power availability, while the SAP CRM is meant for the Utilities Industry to help the companies retain customers loyalty. Reference was made to situations where there is power outage and nobody explains anything to anybody because of the communication breach.

Also a case where a power transformer blows up and it will takes days before it is attended to were attributed to the lack of proper relationship structure between the owners and the direct users, justifying the need for specific CRM solutions for Power Sector.

According to Mr. Maro Ologe, Signal Alliance head, MS Dynamics, “We have broadly explored the Customer Relationship Management (CRM) practices in the electricity distribution sector in Nigeria, identified some of the existing challenges and came up with how they can be improved with the use of CRM solutions for Power Sector and gain better service design”.

 The white paper also shed light on the history of the power sector from inception, the challenges and added that these solutions draw strength from state of the sector, and give a better understanding of the key actors and their roles, giving a few specific recommendations that are outlined using the short, medium and long-term lenses.

To move from the identification of challenges and potential solutions to implementation of some of the recommendations on the ground, a series of concerted efforts are required by a number of key stakeholder groups,

With the CRM solutions for Power Sector – Microsoft Dynamics and the SAP CRM – the power sector would be able to achieve A new way of thinking: a change in paradigm, change in the messages sent and received and Change in the overall culture.

The competencies required for an effective CRM process according to the publication would be: Reliability, Responsiveness, Accessibility, safety, Courtesy, Consideration, Communication, Recognizing the customer and competence on the part the providers.

The CRM solutions for Power Sector tends to provide answers to the numerous questions on the minds of the customers, which can be put in perspective through the provision of a 24 hours dedicated call centres, a stakeholders interactive platforms, offering online services, such as downloading of necessary forms, usage and payment history information, options for online application and bill payment, load shedding forecasting, maintenance notification platforms.


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Kaspersky Transforms Threat Intelligence Reporting into an Interactive Content Hub

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Easy interaction with exclusive Kaspersky reports, geo-filtering and actionable intelligence in a single click: expert insights on Advanced Persistent Threats (APT), Crimeware and Industrial Control Systems (ICS) threats are now available directly in Kaspersky Threat Intelligence Portal — with charts and visuals rendered inline.

In an era of increasingly sophisticated and frequent attacks, threat intelligence inevitably evolves into a business enabler that equips security teams with strategic advantage in their mission to back their company’s stability and growth.

Kaspersky, a recognised leader in threat intelligence, facilitates informed decision-making and proactive risk mitigation by introducing simplified access to actionable and relevant threat insights.

Kaspersky Threat Intelligence Reporting is a subscription-based service delivering over 200 in-depth analysis reports annually. These insights are compiled by Kaspersky’s Global Research and Analysis Team, Industrial Control Systems Cyber Emergency Response Team and Threat Research experts through the continuous tracking of more than 900 threat actors and campaigns.

Following the update, all reports previously representing a library of static PDF files (that is more than 2000 exclusive Kaspersky reports published to date) are now structured and can be examined directly in the Kaspersky Threat Intelligence Portal. For offline use, the standard PDF download format remains available as well.

The update also introduces deeper integration within each report, featuring direct links to indicators of compromise (IoCs), detection rules (including YARA), and MITRE ATT&CK® techniques. Users can now perform a single-click drill-down into specific threat actors, malware families and Common Vulnerabilities and Exposures (CVEs) across diverse geographies and industries.

Smart geo-filtering streamlines investigations by prioritising content explicitly mentioning a selected country, followed by broader regional intelligence, giving analysts a complete geographic view in a single query.

Enhanced Kaspersky Threat Intelligence Reporting supports the following use cases:

  • Customised content discovery: apply geo, industry and software filters to instantly retrieve a list of relevant reports.
  • Exclusive intelligence: access the most recent incident investigation reports, including those without public disclosure, to understand the nature of an attack and identify the actions required for mitigation.
  • Actionable intelligence extraction: extract and apply threat data from the reports and apply it across specific infrastructure to detect traces of compromise.
  • In-depth Threat Lookup and contextual analysis: investigate suspicious indicators identified within the network and quickly determine if a specific IoC is linked to a related threat report.

“Empowering cybersecurity teams in their mission-critical daily work to ensure business resilience in a complex threat landscape. This is the main driver behind our ongoing visual and functional improvement initiative.

While updating Kaspersky Threat Intelligence Portal, we focused on refining the customer experience by optimising processes of active investigation, proactive incident monitoring and detailed mitigation techniques,” comments Alexander Mazikin, Head of Threat Intelligence Product Line at Kaspersky.


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Weebly Websites to Shut Down for Nigeria, 66 Other Countries from September

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Weebly, US-based free, beginner-friendly, drag-and-drop website builder and eCommerce service, will no longer be available for customers in 67 countries, including Nigeria, after September 2026, according to an email seen by Nigeria CommunicationsWeek.

Weebly Websites to Shut Down for Nigeria, 66 Other Countries from September

Weebly said it is “winding down” services in different nations “due to changes in regulation and to simplify our global operations”.

The firm released a timeline of gradual changes, to help existing users access their data before the site shuts down.

Starting June 29, customers of 67 countries were no longer able to publish any new pages.

September 27, 2026: Weebly websites will be unpublished.

Before this date, users should download site content and data. Follow these steps:

Go to Account Settings, click on My Data, and select Download My Data.

This will help you migrate your content to another website provider, or retain it.

Concerned about privacy? Ask Weebly to delete your data, through the Erase Data and Forget Me option under the My Data tab on your account page.

December 26, 2026: Last date of accessing Weebly account.

Until this date, you will have access to the account, although sites will be unpublished.

This period helps users move their site, domains, and data to another service.

Domain names can be moved to another registrar only after 60 days from the registration date.

According to the Weebly website, users must make sure that they do not make changes to your registrant contact information (email, phone number, first/last name), as this will lead to a 60-day registrar lock and prevent you from transferring your domain name.

Note that domain name transfers work differently for country-specific domains; users must contact Weebly’s support team for assistance.

How to unlock, transfer domain name

From your Weebly Dashboard, go to websites, and click on Domains, then select Manage Domain.

Disable registrar lock, get EPP authorisation code, and copy the full code.

Disabling registrar lock will also disable privacy protection. It is important to set privacy protection once again with the new registrar.

Follow the instructions for the newly chosen registrar as the rest of the transfer process will be managed by them

Why is Weebly winding down?

While the firm attributed it to “a change in regulation,” online users have argued that Square, which acquired Weebly in 2018, is pushing its platform ‘Square Online’.

Square is originally a US-based payment processor, and the firm says it has since evolved into the “largest business tech platform”.

It calls Square Online a “free online store” but clarifies that those who do not sell online can also use it to build their websites.

In an earlier support update for the Weebly Website Builder, Square Online was consistently referred to as a better alternative, although at the time, it was said that Square “has no plans to discontinue the Weebly website builder”.

Which countries will Weebly no longer be available in?  Albania, Algeria, Andorra, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbadoa, Belarus, Benin and Bosnia and Herzegovina.

Others are: Cambodia, Cameroon, Chile, Colombia, Congo, Costa Rica, and Côte d’Ivoire.

Also affected are: Ecuador, Egypt, Ethiopia, French Polynesia,    Gabon, Georgia, Ghana, Guinea, Iceland, Jordan, Kazakhstan, Kenya, Laos, Malaysia, Mauritius, Moldova, Montenegro, Morocco, Nepal and New Caledonia.

The rest are: Nigeria, Oman, Pakistan, Palau, Paraguay, Peru, Russia, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, South Korea, Suriname, Taiwan, Tajikistan, Tanzania, Thailand, Turkey, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vietnam, Zambia and Zimbabwe.

 

 


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NOTAP to Commercialise University Research, Expands Patent Drive

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National Office for Technology Acquisition and Transfer (NOTAP), has commenced the process of patenting and commercialisation of research works by universities and other research institutions in the country.

NOTAP to Commercialise University Research, Expands Patent Drive

Dr. Obiageli Amadiobi, director general of NOTAP

Dr. Obiageli Amadiobi, director general of NOTAP, stated this in Abuja, during an interaction with journalists on her achievements since assuming office.

Speaking on the theme, “Strengthening Indigenous Capacity: NOTAP’s Drive for Technology Transfer, Local Content Development, and Innovative activities,” Amadiobi said the agency had involved both the academia and industry so that researchers can work on topics brought forward for commercialisation purpose.

“My minister is very intentional about this– very intentional about commercialisation of research results, which we have already submitted to him. They are meaningful researches, which we need to commercialise.

“We have established 69 intellectual property technology transfer offices in 69 universities that we are still counting. We have informed the vice chancellors of Nigerian universities to set up such offices and we will come and educate them on intellectual property and technology transfers.

“As we are doing this, we are also taking record of all the researchers of these universities and research centres and documenting them in a compendium.

“So, we have compendiums from the universities to us and we put them in a database. If you will recall, recently, the ministry, our supervising ministry, which is the Federal Ministry of Innovation, Science, and Technology, launched a programme titled Energise Commercialisation. This entirely was for commercialisation of all R&Ds,” she said.

On research Institutions carrying out research on areas of industry needs, she said, “NOTAP is bridging the gap between research and development with industry needs, “it is on our programme called the NITDF, NOTAP Industry Technology Transfer Fellowship. By this programme, we engage the universities and the industries, in what we call the triple helix. We liaise with the universities and the industries to sponsor, the industries will sponsor a Ph.D candidate in a Nigerian university to conduct relevant researches.

“They will provide the topics that they want researches for and such students will research on that with the assistance of the industries, because they wear the shoes, so they know where it pinches them. But usually, there are Ph.D candidates already established. This year alone, we certified about 15 of them to enter into this programme and they have gone into the various universities.

“And we are still looking for people to update some of the projects; the research topics we already have. But we are not getting enough persons to do the researches. So, we are going to do further advertisement to see if other candidates will come up.


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