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SIM Swap, 12 Other Frauds Acts Threaten $58.7Bn Messaging Market- Report

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Fraud in the enterprise mobile messaging industry continues to challenge market growth, as a cross-sector Working Group shines spotlight on identity and data theft, network manipulation and commercial exploitation.

SIM Swap and roaming intercept frauds are highlighted in MEF’s ‘Enterprise Mobile Messaging Fraud Framework 2.0’ as part of 13 fraud types identified including SMS Phishing, SIM Farms and Grey Routes.

According to the report, fraud is a persistent threat to both trust and the sustainability of the enterprise mobile messaging ecosystem which is why the industry is coming together to raise awareness and find solutions.

MEF published an update to its Enterprise Mobile Messaging Fraud Framework which helps identify the fraud types affecting all stakeholders in the enterprise mobile messaging value chain, also known as A2P or “Application to Person” messaging, and the measures needed to tackle sharp practices.

Developed by MEF’s cross-sector Working Group and part of the Future of Messaging Programme, the 2.0 edition of the framework includes two additional fraud types – SMS Roaming Intercept and SIM Swap – which are behind the diversion or interception of messages intended for consumers, such as those containing authorisation codes for online bank transfers or other types of confidential personal information.

In 2016, the global enterprise mobile messaging sector was forecast to be worth $17.2 billion, rising to $58.7 billion in 2020.

While the channel continues to evolve technically and grow in volume as brands and enterprises increasingly use mobile messaging for authentication, customer engagement and marketing, it is at risk of being undermined by rogue players finding new loopholes to exploit.

Taken together, all types of messaging fraud impact the global messaging business at an estimated cost to the industry of $2bn per annum.

MEF’s Enterprise Mobile Messaging Fraud Framework 2.0 raises awareness of mobile messaging identity and data theft, network manipulation and commercial exploitation.

A global collaborative Working Group of mobile network operators and enterprise mobile messaging companies have developed the framework which offers practical information on how businesses within the messaging delivery chain can protect themselves and their customers.

Participants include BICS, CLX Communications, CM Telecom, Deutsche Telekom, Dimoco Mobile Messaging, Eclipsoft, iconectiv, IMImobile, Infinite Convergence, Infobip, Infracast, iTouch Messaging Services, JT Global, Mahindra Comviva, Mitto, MMDSmart, mobilesquared, Movile, Nexmo, OpenMarket, rdcom.it mobile communications, RealNetworks, Route Mobile, SAP, Telefonica, TIMWE Group, Türk Telekom International, Twilio, TWW, Veoo, Vodafone, Wau Mobile and Zenvia.

The 13 types of fraud indexed within the framework include: identity theft; SMS originator spoofing; SMS phishing; access hacking; data theft; SIM swap fraud; SMS roaming intercept fraud; SMS malware (SMS Hacking); commercial exploitation; grey routes, bypass, non-interworked off-net routes; SIM farms; spam; artificial inflation of traffic (AIT); network / system manipulation; MAP global title faking; SCCP global title faking; SMSC compromise fraud.

Joanne Lacey COO at MEF said: “Enterprise mobile messaging is a channel trusted to deliver billions of messages daily, both safely and securely. However, a complex multi-stakeholder ecosystem means this success is continually threatened by fraudsters. MEF and its members are committed to working together to combat all fraud types to ensure sustainable growth of the sector and this framework is a key milestone in our Future of Messaging Programme.”

 

 

 


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Lebara Nigeria Becomes Member of GSMA Network

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Lebara Nigeria has become a member of the Global System for Mobile Communications Association (GSMA) as it expands operations in the West African country.

Lebara Nigeria Becomes Member of GSMA Network

The membership places Lebara Nigeria within a global network of more than 1,000 mobile operators, device manufacturers, technology companies and digital service providers.

Through the GSMA, the company will have access to industry research, technical standards, policy engagement and industry initiatives.

Lebara Nigeria said the move reflects its participation in the wider telecommunications ecosystem as it develops its operations in Nigeria’s mobile market.

Nigeria’s telecommunications sector plays a central role in the country’s digital economy, with more than 170 million active mobile subscriptions supporting services such as digital payments, e-commerce, education and healthcare.

Industry analysts say participation in international bodies such as the GSMA supports knowledge sharing and the adoption of industry standards.

Lebara Nigeria said GSMA membership will support its engagement with industry developments and policy discussions in the telecommunications sector.

The company said it remains focused on operating in Nigeria’s mobile telecommunications market as demand for connectivity continues to grow.

GSM Association is the advocacy and lobbying organization for the mobile communications industry, representing more than 1,000 mobile operators as full members and a further 400 companies in the broader mobile ecosystem as associate members.


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Vitel Wireless Warns Public, Says it Not Running any Investment Scheme

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Management of Vitel Wireless, mobile virtual network operator (MVNO), has distanced the company from a fraudulent scheme operating under the name: “Vitel Shares Services.”

Vitel Wireless Warns Public, Says it Not Running any Investment Scheme

In an official statement, the management clarified that Vitel Wireless is not selling shares or running any investment schemes.

They warned that the operators of “Vitel Shares Services” are using unauthorised websites, mobile applications, social media promotions, and bank accounts falsely linked to Vitel Wireless to mislead the public.

The statement reads: ​“The attention of Vitel Wireless has been drawn to a fraudulent scheme operating under the name ‘Vitel Shares Services.’

“We wish to state clearly that Vitel Wireless has no affiliation with Vitel Shares Services, or any platform claiming to offer Vitel shares, investments, or financial products through unofficial channels.

“We do not solicit investments through agents, social media, websites, apps, or third parties. Any platform claiming to offer Vitel Wireless shares or investments outside our official channels is fraudulent and should be treated as such.

“We urge the general public to remain vigilant and verify all information through official Vitel Wireless communication channels before making any payments or sharing personal data.”


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Airtel Nigeria Deepens Focus on Data Usage Transparency @ Customer Forum

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Airtel Nigeria has concluded its second Customer Forum in Abuja, bringing together a large section of customers including high-volume data subscribers, 5G customers, and key stakeholders in another landmark engagement aimed at addressing concerns around data usage, transparency, and customer experience.

The forum themed “Understanding Your Data and Taking Control 2.0.” aimed to strengthen trust in Nigeria’s rapidly evolving telecommunications landscape. The session also featured inputs from representatives of the Nigerian Communications Commission (NCC).

Delivering the Keynote remarks, Dinesh Balsingh, CEO of Airtel Nigeria, who was represented by Femi Adeniran, Director, Corporate Communications and CSR, emphasised that trust remains the most valuable currency in telecommunications, and Airtel remains committed to strengthening customer confidence through transparency and continuous engagement.

He explained that discussions around data consumption have become increasingly important as digital lifestyles evolve, with smartphones, cloud services, video streaming and emerging artificial intelligence applications significantly influencing data usage patterns.

According to him, Airtel recently introduced the Airtel Data Calculator, an innovative tool designed to help customers estimate their data needs based on online activities such as multimedia streaming, video calls, social media usage, and gaming.

“The purpose of the Airtel Data Calculator is to provide greater visibility, support informed decision-making and place more information directly in the hands of customers. Because transparency should never be viewed as a compliance exercise. Transparency is good business,” he stated.

He further reassured customers that Airtel has no incentive to shortchange subscribers through inaccurate billing, forced spending or unnecessary data depletion, stressing that the company’s growth depends on customer satisfaction, loyalty and trust.

Adeniran also highlighted Airtel’s continued investments in network infrastructure, fibre capacity, digital platforms, artificial intelligence capabilities, customer service systems and workforce development, noting that these investments are aimed at improving service quality and enhancing customer experiences.

Oladokun Oye, Director, Customer Experience, Airtel Nigeria, while welcoming participants to the event, said the forum was created to provide customers with an open platform for education, engagement and problem-solving, noting that the customer remains at the centre of Airtel’s business.

“Data has become central to everyday life, powering work, education, commerce, entertainment, healthcare and countless opportunities. As data usage grows, so too does the desire for greater visibility and understanding.

Today’s conversation is part of an ongoing journey. A journey toward greater transparency. A journey toward deeper understanding. And a journey toward a better customer experience for every Airtel subscriber,” he said.

The forum also featured practical demonstrations on data consumption management, device settings, and usage habits that impact data usage. It also included an interactive session by which Airtel teams provided clarifications and offered feedback to customers.

The Abuja event follows the successful maiden edition held earlier this year in Lagos and aligns with broader industry efforts led by the Nigerian Communications Commission (NCC) to improve consumer awareness, transparency, and confidence within the telecommunications sector.


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