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Slot Systems Leads Crusade on Mobile Devices Warranty

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Slot Systems Limited, a household name for affordable and durable mobile phones for all levels/classes of people in Nigeria, in pursuant of the wellbeing of its customers has organised awareness campaign to enable consumers maximize benefits of mobile devices warranties.

In contract law, a warranty as defined by Wikipedia has various meanings, “but generally means a guarantee or promise which provides assurance by one party to the other party that specific facts or conditions are true or will happen.

This factual guarantee may be enforced regardless of materiality which allows for a legal remedy if that promise is not true or followed”.

Speaking during a press conference as part of the programme, Engineer Nnamdi Ezeigbo, managing director and chief executive officer, Slot Systems Limited, said although consumers in Nigeria, especially mobile devices consumers, now know their rights and appreciate quality products, there are still a  greater percentage who are yet to understand rudiments in warranty and therefore fail to maximize opportunities attached or abuse the process.

Ezeigbo explained that warranty could become effective based on either factory or user’s faults, adding that factory faults are replaceable, “if the devices come being within the specified warranty period without physical damages or any evidence of having being dropped, shock or liquid penetration.

There are two categories of factory faults: hardware and software.

“User’s fault occurs when devices are subjected to any of the conditions mentioned above. In such cases the user is expected to pay for the replacement of the faulty parts. This applies to devices that are still within the specified warranty period.”

He said there was no better time to educate consumers in Nigeria then now, particularly with the growing number of mobile devices in the market and users.

The Slot boss added that his company finds it imperative and has partnered with the Original Equipment Manufacturers (OEMs) like Blackberry, Samsung, Nokia, etc., and the Consumer Protection Council (CPC) to lead the awareness campaign. 

“One of the critical success factors or our company is the ability to add value to our products as we realize that consumer is the king”, he added.

The Slot’s MD disclosed that the Company plans to open customer care units in its over 30 experience centres across the country.

Also speaking, Ngozi Obidike (Mrs), head, Consumer Protection Council (CPC), Lagos Liaison Office buttressed the need for enhanced consumer awareness as par mobile devices citing the importation of fake products as one of the numerous reasons.

She described Slot as a trailblazer in sells of phones and the provision of first class after sales support that is incomparable in any Western African information technology sector.

“I can boldly say that Slot Systems limited has carved a niche for itself for leading the campaign especially the innovation in mobile market. A Consumer needs to know his or her right to demand for value. So warranty is the first right of the consumer which is the first guarantee.

“We will not relent in the pursuance sells of genuine products. And CPC is happy partnering with Slot on this campaign. We may not achieve all in a day, but we must continue, for instance, you may be in computer village at noon the marketers of fake products will be waiting for you to leave before they continue their atrocities. Therefore, any seller that would summon courage to tell the customers the truth and the way to maximize their rights should be encouraged,” she stated.


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MTN Launches ‘Visitor SIM’, Designed for Guests Coming into the Country

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MTN Nigeria has announced the introduction of its new Visitor SIM specially designed for guests travelling into the country.

The Visitor SIM comes pre-loaded with an appealing package that includes local and international call and data bundles.

This package will enable people visiting from other countries to stay connected with their friends, family and business associates on MTN’s super-fast network.

MTN VisitorSIMs are easy for inbound international visitors to acquire, activate and use, in addition to which they offer far better value than any roaming tariff.

Not available from any other operator, the service is poised to deliver convenience and the best-in-class customer experience in line with MTN’s brand promise.

According to Adekunle Adebiyi, chief sales and distribution Officer, MTN Nigeria, “The new Visitor SIMs will ensure that before setting foot outside the airport, people visiting Nigeria can plug in, reconnect – to loved ones, associates, tools and information, and begin sharing their remarkable experiences, with no concern about roaming charges.”

 

MTN Visitor SIMs are available in the arrival halls of international airports and other ports of entry.

They are valid for 14 days, which can be extended up to 30 days via MTN’s self-service menus or USSD.


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Nigeria COVID-19 Response: UNICEF, IHS Nigeria Collaborate to Contribute Medical Supplies

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United Nations Children’s Fund (UNICEF) received the delivery of 115,800 COVID-19 test kits to support the fight against the COVID-19 pandemic in Nigeria. These supplies were funded by IHS Nigeria, the Nigerian subsidiary of IHS Towers.

Testing remains the mainstay of the response led by the Presidential Task Force and Nigeria Centre for Disease Control (NCDC) and the first step towards diagnosing the infection. Tests enable health officials to understand the COVID-19 status of an individual and link that person to care, support and treatment while contributing to the protection of families and communities.

“Testing remains a core strategy of Nigeria’s response to COVID-19. This is critical for understanding the burden of the disease on our population and targeting our response activities accordingly. The primary goal of the Nigerian Government is to control the spread of this disease.

“This donation from IHS Nigeria through UNICEF will contribute to the national stockpile of test kits managed by NCDC, and support efforts of the growing network of accredited laboratories across the country for the testing of COVID-19. We are grateful for the continued support from UNICEF, IHS Towers and other partners.” said Dr. Chikwe Ihekweazu, Director General, NCDC.

IHS Towers has been a strong and continuing partner of UNICEF. At the onset of the coronavirus in Nigeria in late February, IHS Nigeria provided funding to UNICEF to urgently procure essential supplies and equipment with which UNICEF supported the Government of Nigeria in its COVID-19 response.

“UNICEF is deeply appreciative of IHS Towers’ commitment to being a partner in UNICEF’s work in Nigeria. Once more, IHS has shown great generosity in supporting UNICEF’s ongoing efforts to work closely with the Government of Nigeria in the fight against COVID-19.

“I am very delighted to receive this huge contribution from IHS Towers, the benefit of which will reach many more children and their families“, said Peter Hawkins, UNICEF Country Representative.

“We are proud to have played an important role in supporting the Government and our communities where we operate to provide crucial tools needed to fight this pandemic. We understand this virus is here to stay for the foreseeable future, but are confident that with our support, and that of our other private sector colleagues, we are helping to manage and mitigate the impact of the virus in our country” said Mohamad Darwish, Chief Executive Officer of IHS Nigeria.

This recent support of essential tests makes IHS Towers the biggest private sector donor for UNICEF Nigeria’s emergency response to the COVID-19 pandemic.


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Coca-Cola, Red Cross Society Expand Fight Against COVID-19 In Nigeria

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In a bid to support the fight against the Coronavirus disease, the International Federation of Red Cross and Red Crescent Societies (IFRC) along with its national society Nigerian Red Cross (NRC) has started the distribution of PPEs and risk communications efforts to the tune of N228 Million to support its COVID-19 interventions in Nigeria.

 

This is part of The Coca-Cola Foundation’s $2.5million grant to the International Federation of Red Cross and Red Crescent Societies (IFRC) to support the COVID-19 pandemic within the West and Central Africa sub-regions.

The grant, which leverages the long-standing partnership between The Coca-Cola Company and the International Federation of Red Cross and Red Crescent Societies (IFRC), seeks to support national efforts in the fight against the Coronavirus disease through the provision of essential medical supplies, personal protective equipment (PPE) and risk communications to impacted communities, healthcare personnel on the frontlines and treatment centres across the country.

 

Speaking on the donation, Yebeltal Getachew, managing director, Coca-Cola Nigeria Limited, explained, “The Coca-Cola System (Coca-Cola Nigeria, Nigeria Bottling Company and Chi Limited) remains committed to providing support to the communities we serve during these challenging times.

 

“By providing healthcare workers with much-needed PPEs, we are confident that this will go a long way in ensuring their safety as they remain on the frontlines of the fight against COVID-19.

 

“Coca-Cola is proud to support the Red Cross as we deliver on our purpose of making a difference across the world”. 

 

Medical supplies being donated comprise N95 respirators, surgical masks, examination gloves, face shields, medical gowns, no-touch thermometers, disposable aprons, heavy-duty rubber gloves, rubber boots, basic masks, disposable gloves, and hand sanitizers.

 

Expressing his gratitude for the donation, Abubakar Kende, secretary-general for the Nigerian Red Cross Society explained, “We have identified the facilities in urgent need of these PPEs in consultation with NCDC and the Federal Ministry of Health and will subsequently be distributed to these centres.

 

“This will ensure that treatment centres across the country are properly equipped with necessary PPEs as we continue to fight the disease”. 

IFRC seeks to directly impact the lives of over 1.4 million people in Nigeria and across other countries in West and Central Africa under this partnership. For over a century, The Coca-Cola Company and the International Federation of Red Cross and Red Crescent Societies (IFRC) have sustained a rewarding partnership that has seen the rehabilitation and preservation of human lives across the world through the delivery of humanitarian aid and emergency response to communities affected by disasters.

 

 

 


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