Telecom
Social Pressure Bane of Poor QoS- Operators
Telecommunications operators especially Global System for Mobile Communications (GSM) are faced with quality of service issues. In line with our promise of offering stakeholders in the industry opportunity to be heard, Mr. Gbenga Adebayo, chairman Association of licensed Telecommunications Operators of Nigeria (Alton) explains to subscribers and other stakeholders why quality of service is not getting better.
Persistent Poor Quality of Service
The persistent poor quality of service in spite of sanctions by Nigerian Communications Commission (NCC) means that the factors responsible for poor service delivery have not been addressed. Unstable power supply remains the major challenge on improving service delivery. Last year a litre of diesel was sold at N80 but today a litre of diesel is sold between N140 and N170 depending on where you buy and where you are transporting it to. Today, the road networks we have in the country is worst than it was a year ago, operators need to move their things by road. This means that if an operator orders diesel in Abuja, he will have to move it to farest part of the North by road, same in West, if diesel is ordered in Lagos it has to be moved to the farest part of the West by road.
Take for instance, Lagos to Ibadan is a journey of about one hour ten minutes when the road is good, but today one spends about five hour on the same road. Operators are not operating outside the social framework of Nigeria. The fact remains that those issues we are faced with two years ago has gone worst by the day, it is convenient to come out and say ‘we blame operators for every thing,’ because operators have the least voice.
More so, blames, sanctions and discipline of operators can’t address the problem until we begin to isolate the problems one after the other, we won’t make any head way. We are concerned as an association, because today, we see more threat to issues of service of quality than we have seen in the years past. Why? Infrastructures that operators have built are now being attacked by contractors of government. Take a drive to Lekki/Epe expressway you see how many fibre cable that has been excavated that are still on the side of the road. Those are infrastructures that were built two years ago not ten or fifteen years ago. The rebuilding of those infrastructures is to be bowed by operators without recourse to the owners. Dualisation, expansion and rehabilitation of roads is going on across the country, operators have laid optic fibre to improve network backbone across the country, those infrastructure are suffering major attack due to road works by contractors of government, without regard to valid ‘right of way’ for which operators paid several millions of naira to government.
You don’t receive any notice that there will be road works all of a sudden network goes down, visit to site or location of failure, government contractors on site. We have contract from Abuja, we are going to dualise the road. To that end, you start the journey of recoil you don’t know how many points of failure. Because they are government contractors you can’t do anything, government has the power, and operators can only count their losses. It is the consumer that suffers at the end of the day.
We have been on Abuja issue for more than three years; there has not been the right number of service stations and cell sites required to cover the traffic in Abuja, not because operators are not willing to do, but authorities there will not allow operators to install cellular stations.
Telecom is terrestrial. It doesn’t work in the air, it works with physical infrastructure and you must lay the infrastructure for it to work. If government refuses to allow operators lay infrastructure in Abuja I wonder how service quality won’t be poor. It is ‘Ok’ for government to say service quality is very poor in Abuja, and can sanction operators from now till tomorrow; if those fundamentals are not addressed we cannot improve service quality.
About stakeholders forum on vandalization
We are glad that the problem is been discussed, which means that the regulator admits that there is problem in that regard. For the fact that Nigerian Communications Commission called stakeholders meeting means that it has been identified now as a problem. All the time we made representation to the government on the challenges of quality of service has been treated with a wave of the hand. They said “what are you talking about? Who is damaging your infrastructure?” Now that the issue is been discussed, it begins to draw attention of government to some of those things we’ve always spoken about that are treat and impact on quality of service. Until such a time when telecom is classified as national security infrastructure it will not deter people from damaging our infrastructure that is what we are clamouring for.
Let it be known that telecom infrastructure is national security infrastructure and we need to enact a law to support that. It is then that people will be deterred from tapering with the infrastructure. In the Nigeria Telecommunications Limited (Nitel) days, there is miscellaneous offenses decree, where people found liable of damaging Nitel and Power Holding Company infrastructure are sentence to long term imprisonment of up to 21 years. Today, nothing is protecting the service providers.
Is it normal for operators to operate their own power networks? Is also normal to operate under the kind of environment that we operate? Where people go to site and bring down infrastructure on site with impunity, stealing of diesel, generators as well as critical components on cell site. These things that are stolen are sold in the market.
Today, telecom service providers run their main core telecom networks; we run electricity network and diesel supply network and all other kinds of support services to backup the infrastructure. It is difficulty. Until these fundamentals are addressed, we will continue to talk about quality of service.
Another issue is that some states and local government have all kinds of revenue laws that service providers must comply with, failure to comply results in we not accessing our sites, our vehicles cannot move in those States, we can’t maintain existing sites and fibre networks.
Let government do its own, we will do our own. Part of responsibilities of government is to provide enabling environment and to protect operators in the environment. If you go to central Lagos area, when you land a diesel truck, there you have to pay for landing the truck, when you discharge you have to pay for discharging the truck, and when you are taking away the truck from site you have to as well pay for taking away the truck from site. It is called dispatch money; otherwise you don’t come next time. This happens in many other local governments in the country. All these are on the neck of service providers.
Who bears the cost of excavated infrastructure on roads under construction?
The cost of rebuilding the excavated telecom infrastructure is bowed by the operators whose infrastructure is affected. In some cases we have to pay to the same road contractors to allow us to build trenches on the road edges, because in most cases the design of our roads does not make provision for service infrastructure.
As an engineer, I’m worried that by the time we have to rebuild the last mile on our electrical networks all these roads we are building the power people will come and cut it again. This is likely to happen in the next three years.
Operators and sharing of fibre optic cable
Today, the industry is embracing co-sharing, and we are in full support of co-sharing. Alton has championed the issue of co-sharing, and we are glad that our members are embracing it to very large extent. Presently, we have a number of roads where fibre infrastructure is being co-shared. Our concern is not that one operator will not allow the other to co-share infrastructure, but when you co-share and there is damage to that common infrastructure the impact is more. We agree with the idea of co-sharing, we are supporting it, and encouraging our members to embrace it. After the infrastructure is co-shared, how to collectively protect the co-shared infrastructure that those brought together will not have colossal damage is an important issue.
Congestion and inexperienced technical workers
The issue of operators not using the right manpower might not be correct, what might be correct is the loss of competent manpower to other countries. Most competent manpower, trained hands have left this country because of better attraction in other countries. For instance, take a brilliant Nigerian train him on a switch that is made by a major world manufacturer, send him to best training centres across the world, you bring him back, he works here for two or three years. He becomes a specialist in that equipment, which is common equipment across the world, and he find attraction in another country, he leaves without regard to the training you gave to him. That is an issue that the industry is facing today. If you ask the people why they are leaving they complain about the social problem. One could have a good job with fat salary but the problem of social pressure is making us to loss good hands to developed markets.
The problem is high mobility of people who have being trained that is suppose to be specialist now handling core network elements here and we are losing them on account of failure of our social infrastructure.
When people talk about congestion, they are in different ways. The engineering is not something one can easily explain to one who does not have the background. Today, no network operator is working without the right ‘headroom,’ this is the tolerance you have to coup with when there is upsurge in subscriber demand or capacity demand. Operators work with suitable ‘headroom.’ What happens is that, the demand for services sometimes prove wrong of the entire world known theories on projections for ‘headroom’ and others. There are a number of issues when you come to the point of expansion of the network, for example, if you have enough headroom of about 70% the international standard is that you allow for headroom of about 15% but we allow for 70%. In no distance time it is consumed, and you have to begin a process of expansion, so from commissioning it takes a minimum of six months before it is consumed.
As a player and representative of the operators I’m saying that telecom remains the most functional infrastructure in the country today.
National Information Technology Development Agency (NITDA) has intensified efforts to foster a more enabling environment for innovation by inaugurating a Technical Working Group (TWG) aimed at strengthening regulatory collaboration and advancing a coordinated sandbox framework for Nigeria’s digital economy.
Group photograph of the Director General of the National Information Technology Development Agency (NITDA), Kashifu Inuwa, CCIE, represented by the Acting Director of Regulation and Compliance, Barrister Emmanuel Edet, with the newly inaugurated members of the Technical Working Group (TWG) for the National Regulatory Sandbox, at the Agency’s Corporate Headquarters in Abuja.
Speaking at the inauguration, the Director General of NITDA, Kashifu Inuwa, represented by the Acting Director of Regulation and Compliance, Barrister Emmanuel Edet, emphasised the critical need for stronger cross-agency cooperation to address structural regulatory challenges that often hinder the pace of innovation.
Inuwa noted that members of the Technical Working Group were deliberately selected based on their strategic institutional roles and capacity to contribute practical solutions tailored to the evolving realities of Nigeria’s digital ecosystem.
He explained that while regulatory agencies have legitimate and clearly defined mandates, the increasing complexity of digital technologies requires greater institutional alignment and collaboration to ensure regulatory frameworks support, rather than constrain, innovation.
“As government institutions, our core responsibility is to provide solutions to the challenges faced by Nigerians. The issue is not a lack of commitment, but a structural one. Regulators often operate in silos while implementing their mandates, and in today’s digital environment, that model presents significant limitations,” he said.
The NITDA Director General observed that the rapid expansion of the digital economy continues to outpace conventional regulatory systems, creating gaps that can inadvertently delay or obstruct the deployment of innovative solutions capable of improving livelihoods and driving national development.
To address these challenges, he said the Agency is championing a multi-agency regulatory framework designed to bring regulators together, foster understanding of overlapping mandates, and collectively develop adaptive mechanisms that create room for innovation while maintaining effective oversight.
Central to this strategy, Inuwa explained, is the adoption of regulatory sandboxes—controlled environments where innovators can test emerging technologies and solutions under the supervision and guidance of relevant regulatory authorities.
“Our guiding principle is that we learn by doing. Through these sandboxes, regulators can contribute to building safe spaces where innovation can be nurtured, tested, and scaled for the benefit of Nigerians,” he added.
He further reassured stakeholders that the initiative is not intended to weaken or override any agency’s statutory powers, but rather to improve coordination and build a more responsive regulatory ecosystem capable of keeping pace with technological advancement.
According to him, stronger inter-agency collaboration is essential to ensuring that Nigeria remains competitive in the global digital economy and fully harnesses innovation as a driver of inclusive economic growth and national prosperity.
Inuwa expressed optimism that the Technical Working Group would serve as a strategic platform for shaping forward-looking regulatory solutions while advancing NITDA’s broader vision of repositioning the Agency as an ecosystem orchestrator committed to enabling digital transformation and sustainable national development.
Presenting an overview of the National Regulatory Sandbox, the National Coordinator of the Office for Nigerian Digital Innovation (ONDI), Victoria Fabunmi, said the initiative is designed to provide a structured, legal, and multi-agency framework that enables innovators to test emerging technologies under regulatory supervision before obtaining full market approval.
According to her, despite rapid advancements across sectors such as Artificial Intelligence, fintech, health technology, and blockchain, innovators continue to face significant challenges due to siloed regulations, fragmented approval processes, and the absence of coordinated mechanisms for testing new technologies.
Fabunmi noted that while Nigeria’s digital economy continues to witness remarkable growth, the lack of harmonised regulatory engagement has often delayed innovation and increased uncertainty for startups and technology-driven enterprises.
Describing the National Regulatory Sandbox as more than just a digital platform, she explained that it is fundamentally a governance and legal framework aimed at creating an enabling environment where innovation can thrive responsibly.
Unlike traditional sandbox models often associated primarily with financial services regulation, Fabunmi said Nigeria’s approach is intentionally sector-agnostic, allowing regulators from multiple sectors—including agriculture, digital health, mobility, clean energy, and digital public infrastructure—to collaborate in supporting innovative solutions.
Under the framework, startups and innovators will be able to engage multiple regulators simultaneously within a controlled testing environment, reducing bureaucratic bottlenecks and significantly shortening time-to-market for emerging solutions.
She added that the sandbox will also generate shared, evidence-based regulatory insights, enabling participating agencies to make informed decisions collectively and develop adaptive policies that support responsible innovation.
The inauguration of the Technical Working Group marks another significant step in NITDA’s efforts to build a more agile, collaborative, and innovation-friendly regulatory environment—one that aligns with Nigeria’s broader ambition of becoming a leading digital economy in Africa.
MTN Nigeria has announced the selection of 25 media practitioners and digital content creators for the fifth cohort of its Media Innovation Programme (MIP), reinforcing its commitment to strengthening Nigeria’s media industry through capacity building, innovation, and leadership development.
MTN MIP 2026
The Media Innovation Programme (MIP), implemented in partnership with the School of Media and Communication, Pan-Atlantic University, continues to serve as a platform for equipping journalists, broadcasters, and digital content creators with the skills, exposure, and mentorship required to thrive in today’s evolving media ecosystem.
This year’s fellows were selected from a highly competitive pool of applicants across print, broadcast, digital media, and content creation, reflecting the programme’s growing reputation and influence within the industry. In commemoration of the techo’s 25th anniversary, the cohort has been expanded from 20 fellows in previous editions to 25 for the year.
Speaking on the first day of the programme, Tobe Okigbo, Chief Corporate Services and Sustainability Officer, MTN Nigeria, described the initiative as a reflection of the company’s commitment to innovation, partnership, and continuous learning. “At MTN Nigeria, innovation, insight, knowledge, skills, and partnership matter deeply to us.
“The Media Innovation Programme represents all these values – a partnership not just with Pan-Atlantic University, but with every fellow.
“This programme is an adventure in learning, one that challenges participants to reconsider assumptions, revise opinions, rethink ideas, and ultimately grow both professionally and personally,” he said.
Also speaking during the session, Dr. Ikechukwu Obiaya, Dean, School of Media and Communication, Pan-Atlantic University, encouraged the fellows to recognise the programme as more than a professional milestone, describing it as a transformative experience designed to prepare them to make meaningful contributions to the media industry and society at large.
“The media space today faces significant challenges, and this programme equips participants not just for personal development, but to make a real difference.
“Beyond skills and exposure, we place strong emphasis on values such as truth, honesty, ethics, and responsibility to society. We hope that every fellow leaves this programme better prepared to contribute significantly to the future of media,” he said.
The selected fellows for the fifth cohort include:
1. Agbetiloye David Adekunle (Senior Reporter, Business Insider Africa)
2. Adeniyi Fatima Adetoke (Content Writer, NotJustOk)
3. Adetola Kayode (State House Correspondent/ News Anchor, Lagos Television)
4. Ajibola Tolulope (Presenter, Silverbird Television)
5. Aliyu Usman (Assistant Chief Correspondent/ Editor, News Agency of Nigeria)
6. Augoye Jayne (Arts, Entertainment and Culture Editor, Premium Times)
7. Auwal Muhammad Ibrahim (Senior Editor, Halal Reporters)
8. Collins Christopher (Programmes Producer, News Central Television)
9. Dan-Ikpoyi Veronica (Senior Anchor, TVC Communications)
10. Dike Chiamaka Patricia (Broadcast Journalist, BBC News)
11. Eluemunoh David (Digital Content Creator)
12. Eseimokumoh Denise Loliaba (Editor-in-Chief, Marie Claire Nigeria)
13. Fosudo Oluwafisayo (Digital Content Creator)
14. Godfrey Progress (Reporter, Vanguard Media Limited)
15. Itiafe Glory Ugonma (Broadcast Journalist, Diamond 88.5 FM)
16. Kasali Segun (ICT Correspondent, Nigerian Tribune);
17. Ofonedu Sarah (On-Air Personality, Inspiration FM)
18. Okamgba Justice (Reporter, The Punch)
19. Onwuka Emmanuel (Presenter & Executive Producer, Nigeria Info FM)
20. Oyesanmi Ifeduyi (Managing Editor, TechCabal)
21. Sabastine Emmanuel (Sports Commentator, Team 33 Production)
22. Taiwo Kafilat (Data Journalist, Media Trust Group)
23. Thomas-Odia Ijeoma (Editor, The Guardian Woman, The Guardian)
24. Ugwu Amarachukwu Deborah (On-Air Personality, Rhythm 93.7 FM PH) and
25. Ukachukwu Nneka (Editor/Producer, Voice of Nigeria).
Over the years, the Media Innovation Programme has grown into a leading media fellowship in Nigeria, providing participants with access to industry experts, structured mentorship, hands-on learning experiences, and global best practices in media and communication.
The six-month programme commenced on Monday, May 18, 2026. During this period, the fellows will receive intensive education focused on media innovation, digital transformation, strategic communication, storytelling, and leadership development both in Nigeria and during their one-week study visit to South Africa
MTN reiterates its commitment to supporting journalism and advancing media excellence in Nigeria, while empowering professionals who continue to shape important conversations across the continent.
Airtel Africa Plc has announced a strategic initiative in partnership with Barclays Capital Securities Limited to execute on-market share purchases totaling up to $110 million.
This initiative will be divided into non-discretionary and discretionary segments, marking a proactive step in optimizing the company’s capital structure and enhancing shareholder value.
In a statement released on the Nigerian Exchange and signed by Simon O’Hara, group company secretary, Airtel Africa described this share buyback program as a key component of its broader strategy to return cash to shareholders.
It noted that the program aims to repurchase up to one percent of the company’s issued share capital as of the date of this announcement.
“This decision by the Board reflects the organization’s strong financial position and its commitment to maintaining flexibility while continuing to invest for growth across its markets.
“The initial phase of the program will see Airtel Africa collaborating with Barclays Capital Securities to facilitate the purchase of its ordinary shares,” the statement noted.
According to Airtel Africa, the agreement features two key components operating concurrently: a non-discretionary segment allowing Barclays to purchase up to $60 million of ordinary shares independently of the company, and a discretionary segment where Airtel Africa can guide Barclays in purchasing an additional $50 million, adhering to the regulations set forth by the Market Abuse Regulation (EU) No 596/2014.
“The program is set to commence today and is expected to conclude by November 27, 2026, unless terminated earlier under the agreement’s terms. Airtel Africa has signaled that as the initiative progresses, further tranches may be announced to achieve its objective of repurchasing up to one percent of its issued share capital.
“The primary aim of this buyback program is to streamline the company’s capital. Accordingly, all shares purchased will be cancelled, contributing to a more efficient capital structure. Any transactions will be performed in alignment with pre-defined parameters outlined in the agreement with Barclays and comply with the authority granted by shareholders for share repurchases.”
At the annual general meeting on July 9, 2025, shareholders authorized the company to buy back a maximum of 366.073 million ordinary shares.
Following the previous buyback program, the remaining authority now stands at a maximum of 357.042 million ordinary shares, demonstrating ongoing support from shareholders for these initiatives.
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