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SoftWorks Introduces Service Care™ Automated Feedback Solution

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SoftWorks Limited has developed an Automated Feedback Solution that will enable businesses manage customer experience in order to provide customers with a satisfying service.
According to Ini Akpan, managing director of SoftWorks Limited, “Providing a convenient platform for customers to rate and make comments on their service experience at the point-of-experience is vital for sustainability of any organization.  Information gotten from this platform can be used to make the necessary changes that will stimulate increase in customer satisfaction and loyalty levels.  This will in turn have a positive impact on their bottom line.”
Joel Igbineweka, Service Care™ product specialist said: “The Service Care™ Automated Feedback Solution was designed with unique features which enable real-time capturing of customer complaints, suggestions and survey responses.  Real-time information from this feedback data is made available in statistical formats that can easily be interpreted by the business owners. It was also designed to capture the identity of customers as well as collate data from multiple point-of-experience locations.”
Service Care™ offers unique benefits as organizations that acquire it can effectively monitor and increase their customer loyalty levels, thus increasing their customer base via word of mouth referrals. 
Through effective implementation of the strategic information generated from the solution, organizations will be able to reduce customer dissatisfaction and churn.
With the detailed Service Care™ customer feedback reports, staff competence and attitude gaps can be identified and corrected. More so, organizations that deploy it can better understand customer attitude and this will aid their selling efforts. The solution will provide information that will help organisations focus resources on creating the right conditions for customer satisfaction and loyalty thus reducing cost and improving process efficiency.
SoftWorks Limited is actively involving the market with this solution; such markets consist of banks, hotels, hospitals, fast food outlets, telecoms operators, SMEs, e.t.c.
SoftWorks Limited is a subsidiary of Telnet Nigeria Limited, the leading Technology Enabled Business Solutions Provider in Nigeria. SoftWorks Limited main objective is to assist her clients gain and sustain competitive advantage through the provision of innovative software based solutions.


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E-Business

Transcorp Hotels Delivers Stellar H1 Results, Declares Over ₦1Bn Dividend

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Transcorp Hotels Plc has delivered a stellar performance in the first half of 2025, recording a 60% year-on-year surge in revenue to ₦47.57 billion, up from ₦29.72 billion in H1 2024. Gross profit climbed 71% to ₦36.21 billion, maintaining a strong 76% margin despite inflation and operational headwinds.

The hospitality giant, a subsidiary of Transnational Corporation Plc, also announced an interim dividend payout of ₦1.024 billion — offering ₦0.10 per 50 kobo ordinary share to shareholders.

In a bold move, the company unveiled Nigeria’s largest corporate venue — the 5,000-seat Transcorp Centre — staking its claim as the new leader in event hospitality. Chairman Emmanuel Nnorom described the results as proof of Transcorp Hotels’ transformative strategies and unwavering investor commitment. MD/CEO Uzo Oshogwe attributed the success to relentless execution and a resilient business model.

Transcorp Hotels, renowned for iconic assets like Transcorp Hilton Abuja and its digital platform Aura, says it isn’t just leading Nigeria’s hospitality sector — it’s redefining excellence across Africa.


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Microsoft Servers Hacked by Chinese Groups

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Chinese “threat actors” have hacked Microsoft’s SharePoint document software servers and targeted the data of the businesses using it, the firm has said.

Microsoft Servers Hacked by Chinese Groups

 

China state-backed Linen Typhoon and Violet Typhoon as well as China-based Storm-2603 were said to have “exploited vulnerabilities” in on-premises SharePoint servers, the kind used by firms, but not in its cloud-based service.

The US tech giant has released security updates in response and has advised all on-premises SharePoint server customers to install them.

“Investigations into other actors also using these exploits are still ongoing,” Microsoft said in a statement.

The firm said it had “high confidence” the hackers would continue to target systems which have not installed its security updates.

It added that it would update its website blog with more information as its investigation continues.

Microsoft said it had observed attacks in which hackers had sent a request to a SharePoint server “enabling the theft of the key material by threat actors”.

Charles Carmakal, chief technology officer at Mandiant Consulting firm, a division of Google Cloud, told reporter, it was “aware of several victims in several different sectors across a number of global geographies”.

Carmakal said it appeared that governments and businesses that use SharePoint on their sites were the primary target.

A number of adversaries who stole material encoded by cryptography were then able to regain ongoing access to the victims’ SharePoint data, he said.

“This was exploited in a very broad way, very opportunistically before a patch was made available. That’s why this is significant,” Carmakal said.

Carmakal said the “China-nexus actor” was deploying techniques similar to previous campaigns associated with Beijing.

Microsoft said Linen Typhoon had “focused on stealing intellectual property, primarily targeting organizations related to government, defence, strategic planning, and human rights” for 13 years.

It added that Violet Typhoon had been “dedicated to espionage”, primarily targeting former government and military staff, non-governmental organizations, think tanks, higher education, the media, the financial sector and the health sector in the US, Europe, and East Asia.

Meanwhile, Storm-2603 was “assessed with medium confidence to be a China-based threat actor”.

 

 

 


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NIMC Warns Nigerians of Fake NIN Website

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National Identity Management Commission (NIMC) has issued a public warning that it is not associated with NINcard.com.

NIMC Warns Nigerians of Fake NIN Website

According to the commission, the website has been circulating online to offer services for Nigerians seeking National Identification Number (NIN) services.

NIMC, in a post on its official X account on Wednesday, said, “NINcard.com is not in anyway affiliated to NIMC. Stay vigilant!”

The warning was accompanied by screenshots of fake payment receipts and OTP request pages from the website, both of which were boldly stamped “FAKE” by NIMC to alert the public.


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