Telecom
Stakeholders Seek Establishment of QoS Forum
Stakeholders in telecommunications industry have called for the establishment of quality of service forum that will comprise operators in the industry to help address both quality of service issues as well as consumer complains.
They spoke at the 3rd Nigerian Communications Commission (NCC) stakeholders’ forum held in Lagos last week.
Alhaji Ibrahim Nakande, minister of state for Information and Communications, represented by Henry Angulu, director of public communications, Ministry of Information; said that the Nigerian consumers are known for their patience which has been a factor that encourages investors in the telecoms sector and so, it is important that they be treated with all possible care and attention.
"Protecting the consumer should be our collective concern. Satisfying the yearnings of the consumer should be the reason for our being in business. Indeed, we cannot be in business without the patronage of the consumer’ he added.
In his key note address, Engr. Ernest Ndukwe, executive vice chairman, NCC emphasized that telecoms services consumption cuts across different socio-economic strata in the Nigerian and called upon operators, to provide acceptable quality of service and to promptly and professionally address complaints from their clients. Thus, the need for well equipped and well staffed customer care centers all over the country.
"As for us in the commission, the consumer enjoys a primary place in our regulatory functions and we shall continue to invest valuable time and resources in ensuring that his/her rights are protected at all times," he said.
According to him, operating companies should consider self-regulation as regards quality of service. It is not very good for the NCC to police operators all the time. He challenged them to take the bull by the horn and improve the quality of service so as to move the country forward.
Also speaking at the event was Engr. Gbenga Adebayo, chairman, Association of Licensed Telecommunications Operators of Nigeria, Alton, stressed on the need for the operators and consumer rights groups to support consumers and make them become aware of their rights and the operators’ obligations to them.
He added that operators must locate consumer helpdesks nearer to subscribers and endeavour to solve each problem at hand, as well as train their staff to strengthen consumer support.
Telecom
Celebrating African Creativity: Made by Africa, Loved by the World’ Returns for Its Fifth Year

The “Made by Africa, Loved by the World” campaign is back for its fifth year, celebrating African creativity and global influence. This year’s theme, “Where Culture Meets Connection,” highlights how social media fosters conversations around cultural moments worldwide.
The campaign features three cinematic films premiering on the Meta Africa page, showcasing the groundbreaking work and personal stories of six dynamic African creatives.
These artists, from Nigeria, Kenya, Ghana, and South Africa, represent diverse disciplines, including rap, animation, dance, photography, fashion, and videography.
Here are some of the featured talents:
- Ladipoe (Nigeria) – A BET-nominated rapper known for blending global hip-hop with African rhythms.
- Fatboy Animations (Kenya) – An animation studio founded by Michael Muthiga, recognized by Forbes for its original African storytelling.
- Lisa Quama (Ghana) – A dancer who gained fame after appearing in Beyoncé’s “Already” music video.
- Gilbert Asante (Ghana) – A photographer and creative director featured in GQ and Glam Africa.
- David Tlale (South Africa) – A fashion designer whose bold designs have been showcased at major fashion events, including the Met Gala.
- Ofentse Mwase (South Africa) – A filmmaker with over 24 international awards for his unique visual storytelling.
Kezia Anim-Addo, Communications Director for Africa, Middle East & Turkey, emphasized that the campaign not only celebrates individual success stories but also showcases how culture and social media drive meaningful connections and inspiration.
Telecom
Telcos Warn of Nationwide Telecom Blackout over Diesel Shortage

Association of Telecommunications Companies of Nigeria (ATCON), has raised the alarm over a diesel supply crisis caused by an ongoing strike by the National Union of Petroleum and Natural Gas Workers (NUPENG).
Mr Tony Emoekpere, president, ATCON in a statement said that the fuel supply disruption is critically affecting telecom base stations, pushing them to the brink of a shutdown and threatening millions of mobile and internet users in the region.
“This strike, which stems from the persistent harassment of tanker and petroleum product drivers by police officers in Lagos State, has effectively halted all truck loading operations and fuel movements,” Emoekpere stated.
He explained that diesel supply to telecom infrastructure has been severely impacted, leaving critical sites with dangerously low fuel levels.
According to him, if urgent measures are not taken, the situation could escalate into a full-blown network blackout, disrupting essential services, including mobile and internet access, business operations, emergency response systems, and daily communications.
ATCON has called on the governors of Lagos and Ogun states to intervene immediately by facilitating the release of diesel from depots to telecom operators to prevent further deterioration of the situation.
“This is not just a telecom issue—it is a national emergency that could cripple economic activities and compromise public safety,” Emoekpere stressed.
The association also appealed to security agencies and petroleum unions to resolve the crisis swiftly to safeguard Nigeria’s connectivity and economic stability.
ATCON emphasised that a prolonged disruption in fuel supply to telecom infrastructure could have far-reaching consequences for both businesses and individuals who rely on stable communication networks for daily operations.
Telecom
Nigerians Spend N5.3 Trillion on Telecom Services

In 2023, Nigerians spent a total of about ₦5.3 trillion on telecommunications services, which includes calls, data, SMS, and other telecom services, according to the Leadership.
Specifically for voice calls, Nigerians made approximately 408.5 billion minutes of local calls, generating around ₦3.28 trillion from outgoing calls and ₦3.23 trillion from incoming calls, totaling about ₦6.51 trillion in call-related revenue according to projections based on 2023 call volumes and tariff data.
However, the ₦5.3 trillion figure represents the overall telecom sector revenue, with voice calls being a major component but also including data and other services.
For individual spending, MTN subscribers spent an average of ₦2,508 monthly on voice calls in 2023, showing a 14.4% increase from 2022, while Airtel customers spent about ₦1,694 monthly on voice calls.
Total telecom spending (calls, data, SMS, etc.): ₦5.3 trillion in 2023
Estimated revenue from voice calls alone: around ₦6.5 trillion based on call minutes and tariffs
Average monthly spending on calls per subscriber: ₦1,694 to ₦2,508 depending on the network
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