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Standardization, the Watchword in Data Centre Operations as Customers Become More Savvy- Egboye

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It is a great thing that the government requesting that data should be hosted in the country, and that is what is done globally. For us, it has been a blessing, because it has increased our footprint and has increased the enquiries we get and our customer base.

The key value proposition that Rack Center places at the fore front as a business resonates with clients who are looking for reliability. However, since the inception of Rack Center in October 2013, we have not had a single down time. This tells the clients that we are as reliable as where they are coming from globally.

We are also able to aggregate multiple carrier requests and do a deal with the ISP or the carrier provider and then share the bulk deals amongst our clients and that is a key thing for all the banks, as it reduces about 30 to 35 percent of their back haul costs.

These views were expressed by Ezekiel Egboye, hee director of Operations, Rack Centre in a recent interview with newsmen.

He has 20 years in the UK and Canada as a technology infrastructure expert, successfully implementing and managing numerous multi-million dollar technology projects for major fortune 500 companies (IBM, Toronto Dominion Bank, Royal Bank of Canada, SunLife Financial, and Rogers Telecommunications).

Sound operations background and was General Manager Operations at Dimension Data West Africa.

As part of the Rack Center leadership team, he is responsible for ensuring that the short term and long term strategy of the business is carried out along the way it has been agreed by the board and ensuring that we deliver those strategies in time.

In this interview with select ICT Journalist, Egboye speaks on the challenges and opportunities in data hosting in Nigeria while encouraging more local businesses to bring their data ‘home’. Peter oluka captures his views for Nigeria CommunicationsWeek.

 

The Nigerian Government Clamours for Hosting of Data in the Country: What is the Response Rate Like?

Do You Think the Country Has Enough Capacity to Host All Data Locally?

I believe that we do because data centers are able to expand. Rack Center for instance, is a very agile business in the sense that we always adapt and look for ways to innovate. As a modular system, we are able to scale based on demand. We have doubled our capacity since inception and that is based on growth, and we have got a very great trajectory that clearly shows that at full build, we will be providing three thousand racks in this location. We have a land space of 20,000 square meters, which is able to build three thousand racks and over eight megawatts of IT power. In terms of scalability, we are able to support that growth in the country, and I believe that the others should be able to expand as well, even though their builds are normally the traditional build which gives them some limitation of expanding quickly based on demand.

How Rack Center Been Able to Maintain 100% Uptime Inspite Power Shortages in Nigeria

Rack center is built primarily on international best practice. So, from the start, we ensured that our facility is operated in line with international best practice, from the construction of the facility, to the operational delivery. We believe very strongly in four core principles in operations. They are; the people, processes, control and the technology. Without any of these four processes, the probability of having a downtime is very high. 70 percent of downtime globally is caused by human error, so if you don’t have the right processes in place, you’re bound to have human error.

The Advantage of Rack Centre’s Tier III Certification

Uptime is a very important institution when we look at the data center large scale, so it is very important for us to acknowledge the Tier III certification. Currently, there is no collocation data center in Africa that has achieved a Tier III constructed facility. Rack Centre is the first and only collocation data center to have achieved this. However, there are other data centers in Africa that have gone through the design certification which is great and is the first step in the process of the Tier III certification. The design certification is only valid for a two-year period and requires renewal.  The core of the certification is around the TCCF as a constructed facility which does not require renewal.  I would urge other data centers in the country to go through that process of actually becoming constructed certified because it gives Nigeria a better place in the global industry. Rack Centre has been able to put Nigeria on the map when you look at data center landscape, and the more constructed facilities that we have in the country enhances the Nigerian profile in the data center world. The key thing that this certification has done for us is that it has brought credibility to what we do. It also brings investor confidence from the global businesses that are looking to invest in Africa. Because we have been certified to that level, we are comparable with any of the facilities globally, so foreign businesses that are talking to us, feel very comfortable and confident to host their infrastructure with us.

Issues Around Building Data Centres in Africa

My background has been really around infrastructure, implementation, delivery and also running an operations department. I have worked in multiple companies in Europe and North America and obviously, over the years, I’ve been able to build a very strong understanding of how to manage people, technology and also create value for the customers. So when I look at my experience over the years, compare to what we are doing over here, I have realised that every continent is different and every country is unique. Definitely, Nigeria is unique and from a Nigerian perspective, we have got key issues that we normally experience. However, Rack Center is well positioned to deal with these issues as they come.

The Unique Issues Specific to the Nigerian Market

When I look at the challenges in Nigeria compare to the global market, they are not really unique to Nigeria so to say, however, they are more pronounced. Power for example, is always a problem and it is the key problem, not just in Nigeria but in Africa as a whole. But is it also important for us to highlight that power is not only unique as a challenge in Nigeria but is unique as well in other parts of the world. Recently, the Atlanta Airport in the United States of America which is one of the busiest airports, experienced a blackout, even British Airways experienced a power failure which brought down their data center for over 24 hours-remove because of libel.

. What I am trying to say is that, although Nigeria’s power issues are on a larger scale and more constant, these issues are not particularly unique to this country. Another major issue in Nigeria is that we tend to have fiber cuts, but the good thing is that in Rack Centre, we have positioned ourselves very strongly to be able to deal with normal issues that we face in Nigeria. Our power architecture is very robust and detailed, also, from a connectivity standpoint, we currently host almost all local and even some international carriers. This gives our clients the luxury to be able to have multiple connectivity providers, and should they have any issue, they can easily switch over to another provider.

The Future of Data Centre Ecosystem in Nigeria

Yes, there is definitely room for more players and we do encourage other players to come in and provide the service. From an operational standpoint, I think the Nigerian customers are becoming very savvy so there is going to be a lot of pressure for operations to ensure that they meet those international best standards, which is really a good thing. I am believing that it will actually up the game and make the data centers in the country today, focus a lot around ensuring operational efficiency and ensuring that they have the right team.

The Interconnection (Relationship) Between Rack Center and the Internet Exchange Point of Nigeria (IXPN)

The internet exchange point of Nigeria is pretty much the connectivity service where members within that service come together and provide connectivity which reduces latency. Rack Centre is the first collocation data center to have the internet exchange point resided here, and also recently, we have been given a mandate in conjunction with the IXPN to become the regional exchange. From Rack Centre, you are able to interconnect and change packets seamlessly with other regional exchanges. Another key thing is the carrier neutrality of Rack Centre which makes us unique because it is not owned by a telco. If you look at global collocation services, you will will find out that they do not have any affiliation to, or are not owned by, or have stake in any of the telco providers.

This is important because as a true carrier neutral data center, you are able to attract almost all the telecoms operators and internet service providers (ISPs) to come down to your facility and provide connectivity for your clients. Today, in Rack Centre we have over 25 ISPs and carriers in Nigeria and also other Pan African carriers. Our neutrality also gives the service providers the comfort to know that we are not chasing the same business with them and we are able to provide connectivity through all the five undersea cables landed in Nigeria which gives our clients the ability to have redundancy through cross connection if there is an issue with any of the submarine cables.

How Nigeria Can Attract and Retain Personnel to Control Processes; and How Rack Center Been Able to Attract the Right Skill Set

Data center process is really a new service in Nigeria. 10 years ago, you probably would not find any collocation data center or any Tier III designed data center. With the fact that it is quite new in Nigeria, we tend to find issues around having the right skill set. But we have done in Rack Center since inception is that we have been able to build credible and highly talented resources by providing them with the right platform, the right business organization and also the right leadership. With that, we have been able to ensure that there is continuous training and innovation.

We have also ensured that the business provides these people with the right tools to be able to successfully carry out their duties and also continuously motivate them to be able to do more. We focus on local talents and train them both locally and abroad when needed. We also ensure that the trainings provided to them are very relevant technical trainings which are specific to the industry and to our technology, because the technology we have in Rack Center is very unique and not the standard technology that you find in most data centers, so we can’t train them with generic technology.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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Stakeholders to Brainstorm on Implementation of CNII Bill & Sustainability @ALTON/NITRA Forum

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As the telecom industry grapples with the challenge of how to secure its infrastructure and ensure that investments in the telecoms space are protected, following the recent Critical National Infrastructure (CNI) status granted it by the Federal Government, the Nigeria Information Technology Reporters Association (NITRA) has called for an all-stakeholder approach.

NITRA, the umbrella Association for technology reporters in Nigeria, in a statement announcing a joint-industry forum, being organized in collaboration with the Association of Licensed Telecommunication Operators of Nigeria (ALTON), noted that mere declaration of the CNII order cannot solely guarantee infrastructure safety except certain internal and standardisation issues are first resolved by operators, further disclosed that the forum will bring stakeholders together to address pertinent issues and questions begging for answers.

Scheduled to hold at CitiHeight Hotel, Ikeja on Wednesday, July 30, 2025, the event, tagged “Industry Sustainability And CNII Conference 2025 – Way Forward” will gather stakeholders to discuss the practical way forward, noting that passage of the Bill along will not achieve desired results.

According to the organisers, questions that stakeholders will provide answers to at the event include:

Ø  How do we ensure that this law is implemented to the letter?

Ø  Are there areas worth looking into once more, or is the Bill perfect as it is?

Ø  What are the roles of each stakeholder in the industry – Federal, States, Operators, Consumers, and other actors?

Ø  Are individual telecom companies and service providers keying into the CNNI provisions, and how?

Ø  What are the roles of regulators in ensuring public compliance to the Bill?

Ø  How do we ensure security?

Ø  What is the place of collaboration?

Ø  Publicity: how much of the CNII provisions are the public aware of?

Ø  How can we sustain the growth and development of telecommunications in Nigeria?

The Panel Discussion sessions will look into some of the questions arising from industry sustainability and CNII implementation.

Expected at the event are the Minister of Communications, Innovation and Digital Economy, network operators, security agencies, regulators, the media, infrastructure companies and decision makers in private and public firms, among other guests.

According to a statement from NITRA, “It is a known fact that the Critical National Information Infrastructure (CNII) is crucial to the survivability of a nation, and that the destruction or disruption of these systems and communication networks would significantly affect the economic strength, image, defense and security, government capabilities to function, and public health and safety.”

Chairman of the Association of Licensed Telecommunications Operators of Nigeria (ALTON), Engr. Gbenga Adebayo, had in a forum stressed the importance of proper infrastructure maintenance and tech-upgraded installation to prevent vandalism and theft.

He highlighted the widespread issue of stolen manhole covers, fibre cables and poles; community resistance to infrastructure projects; unauthorised installation of infrastructure without government approval; malicious destruction of telecom infrastructure; among other challenges to be curbed.

Chairman of NITRA, Mr. Chike Onwuegbuchi, spoke of the importance of the Industry Sustainability and CNII Conference, noting that industry stakeholders need to come around a table to broker an understanding on how to secure telecom infrastructure, standing on FG’s proclamation of CNII.

He noted that with the CNII Bill in place, stakeholders will have to formulate measures to take to implement the provisions of the Bill and enforce compliance. These he disclosed, will be the outcome of the forum to be held in Lagos.

According to the General Secretary of NITRA, Mr. Chidiebere Nwankwo, the forum, which will have other industry Associations also make their inputs, will afford the public opportunity to share their thoughts, especially as it regards the security of infrastructure in their localities.


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Starlink Resumes Customer Activations Across Nigeria

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Starlink, the satellite internet service operated by Elon Musk’s SpaceX, has restarted fresh activations for Nigerian customers, following months of regulatory suspension and subsequent infrastructure upgrades.

The Nigeria Communications Commission (NCC) had halted new residential orders in November 2024 pending regulatory approvals, leaving thousands of potential users unable to complete purchases and onboarding.

According to a statement, the company has now expanded its network capacity and resumed full activation services, particularly targeting high-demand zones such as Lagos, Abuja, and Port Harcourt.

“This is a significant stride towards bridging the digital divide and revolutionising connectivity across the nation,” a leading internet service provider said in an official communication to Saturday PUNCH.

In support of the rollout, Konga—Starlink’s largest authorised distributor in Nigeria—announced that it is offering free nationwide delivery of Starlink kits. Customers can order online or walk into any retail outlet in key cities including Asaba, Owerri, Uyo, Warri, Ibadan, and Kano.

Industry analysts say the resumption of Starlink activations is a boost to Nigeria’s efforts in expanding access to fast, stable internet—especially in areas where traditional infrastructure is either unreliable or unavailable.

The upgraded system is expected to deliver enhanced bandwidth, improved speeds, and greater reliability for residential and commercial users, further supporting remote work, e-learning, and digital innovation across the country.


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V-Malaysia 2025: QNET Strengthens Global Network with Landmark 5-Day Event

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QNET, leading global wellness and lifestyle direct-selling company, has successfully concluded V-Malaysia 2025, its flagship annual convention, at the Penang SPICE Convention Centre in Malaysia. Held from 21–25 June, the five-day event drew over 8,000 participants from more than 30 countries, including Nigeria, reinforcing the company’s global reach and strong foothold in the African market.

For over a decade, QNET has chosen Penang as the destination for this transformative event, which blends business networking, entrepreneurial development, and immersive personal growth experiences.

The 2025 edition underscores the continued collaboration between QNET, its event partner V Global Management (The V), Tourism Malaysia, the Malaysia Convention and Exhibition Bureau (MyCEB), and its state-level affiliate, Penang Convention and Exhibition Bureau (PCEB).

In Nigeria, QNET has steadily gained recognition as a key player in the direct selling and wellness space, empowering thousands of Nigerians with entrepreneurial opportunities, health-conscious products, and financial education.

Through its innovative business model, QNET has fostered a growing community of independent distributors across states like Lagos, Abuja, and Port Harcourt. Events such as V-Malaysia provide distributors a platform to connect with the global QNET network, learn from top leaders, and gain exposure to cutting-edge tools and products that can be leveraged in their local businesses.

V-Malaysia has evolved into a premier platform for business networking, entrepreneurial development, and cross-cultural collaboration. The synergy between QNET and The V — an internationally recognised organisation specialising in large-scale training and events has been pivotal in building the convention’s global draw.

YB Wong Hon Wai, Penang State EXCO for Tourism and Creative Economy (PETACH), emphasised the regional impact of V-Malaysia: “Penang’s vibrant tourism and business events ecosystem continues to attract top-tier events like QNET’s V-Malaysia.

In 2024 alone, Penang recorded an estimated RM1.29 billion in economic impact from such events – a testament to their significance. QNET’s long-term commitment brings not only economic value but also strengthens Penang’s global reputation.”

Trevor Kuna, Chief Marketing Officer of QNET, added: “For QNET, Penang is more than just a venue; it’s a home for inspiration, collaboration, and transformation.

“Our strong base in Nigeria and across Africa makes this event especially meaningful, as we bring together entrepreneurs from across the continent to share ideas and build cross-border relationships that accelerate personal and economic growth.”

The Malaysia Convention and Exhibition Bureau (MyCEB), a government agency under the Ministry of Tourism, Arts and Culture and parent body of PCEB, plays a pivotal role in Malaysia’s business events ecosystem. In 2023 alone, MyCEB facilitated 248 business events, brought in over 180,700 international delegates, and generated about RM 2.8 billion in economic impact.

For V-Malaysia 2025, MyCEB’s expertise in destination marketing, strategic facilitation, and coordination between federal and state levels (through PCEB) has been instrumental in elevating Penang’s standing as a premier MICE hub.

Complementing this effort is Tourism Malaysia, whose targeted incentives and logistical backing helped deliver V-Malaysia 2025 as a high-impact global event. Their support underscores the government’s broader commitment to positioning Malaysia as a top-tier host for international conferences and high-impact corporate events.

As part of the event’s activities, QNET also unveiled new wellness innovations, including Harmoniq, a bio-signaling patch designed to enhance energy and well-being, and QWIK, a line of oral health and nutrition strips — products set to expand into markets like Nigeria in the coming year.

V-Malaysia 2025 is not just a celebration of innovation and entrepreneurship; it is a dynamic platform that exemplifies how global vision and local action, especially across Africa, can reshape the future of direct selling. For more information about V-Malaysia 2025, please visit QNET’s official website.


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