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Study Predicts 70% Rise in ATMs Running Multivendor Apps by 2020

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By the end of 2015, approximately 1.2 million (40 percent) of the world’s 2.9 million bank-grade ATMs were running multivendor software applications.

By 2020, this number will grow to 2 million as banks invest in software to support omnichannel and branch transformation initiatives, according to “ATM Software 2016,” a new report from retail banking research and consulting firm RBR.

China was the leading market for multivendor software apps, followed by Brazil, reflecting the major banks’ longstanding practice of developing software in-house, the study found.

At a regional level, penetration of multivendor solutions is highest in the mature, concentrated banking markets of western Europe, RBR said.

“A single solution is crucial in rolling out new ATM technologies, like contactless transactions including Apple Pay and Android Pay,” said RBR Principal Tom Hutchings.

The RBR report also concludes that future growth will be broad‑based and that, by 2020, multivendor software will run on more than 40 percent of ATMs in all regions except the Middle East and Africa.

Providers of ATM software include both manufacturers and independent companies. Banks typically procure complete solutions that combine the transaction application with a middleware platform that enables operation on different manufacturers’ terminals.

Some financial institutions — as well as third-party software companies — source only the platform, and build their own applications on top of it.

According to the study, NCR Corp. is the largest provider of application software overall and for multivendor solutions, the latter thanks to a strong presence in China.

Wincor Nixdorf AG and Diebold Inc. have staked out the second and third largest shares. Together the two companies represent a market share roughly equal to that of NCR.

At the platform level, the largest independent software provider is KAL ATM Software.

The report also points out banks’ demand for integration with omnichannel initiatives that link ATMs with mobile banking and CRM systems, and branch transformation projects that demand extended functionality and integration capabilities.

“The rapid evolution of banks’ requirements creates opportunities for existing ATM software vendors and new market entrants alike,” Hutchings said.
 


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E-Financial

Quest Merchant Bank Strengthens Market Position as GCR Revises Outlook to Stable

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Quest Merchant Bank Limited has strengthened its market position following GCR Ratings’ affirmation of the Bank’s national scale issuer ratings of BBB(NG) and A3(NG), alongside an outlook revision to Stable from Rating Watch Negative.

The ratings action marks a significant milestone for Quest Merchant Bank following a transformative period for the institution, reflecting renewed confidence in the Bank’s financial strength, market positioning, liquidity profile and future growth trajectory.

According to GCR, the revised Stable Outlook is anchored on Quest Merchant Bank’s sound risk profile, improved capitalization and strong liquidity, alongside the successful transition of the Bank’s ownership structure following its acquisition by EverQuest LLP after the divestment by FBN Holdings.

The rating agency also highlighted the Bank’s strong presence within Nigeria’s merchant banking sector, where Quest Merchant Bank accounted for c.30% of the sub-sector’s total assets as of 31 December 2025, reinforcing its position as one of the country’s leading merchant banking institutions.

Further strengthening the Bank’s outlook was the successful completion of its ₦42.9 billion capital raise in March 2026 in line with the Central Bank of Nigeria’s revised minimum capital requirements. GCR noted that the capital injection is expected to further enhance the Bank’s capital adequacy position and support the next phase of business growth.

Quest Merchant Bank’s asset quality and liquidity profile also remained key strengths underpinning the ratings affirmation. The Bank maintained a NPL ratio of 3.2%, significantly below the broader banking industry average, while continuing to sustain strong liquidity metrics and resilient earnings performance.

GCR additionally recognised the strategic value of the Bank’s relationship with Custodian Investment Plc, noting the potential for expanded business opportunities, operational synergies and stronger profitability over time.

Commenting on the development, Afolabi Olorode, Ag. Managing Director/CEO, Quest Merchant Bank Limited, said: “This outlook revision is a strong signal of confidence in the future of Quest Merchant Bank and the progress we have made in strengthening our organization over the last year.

“Beyond the ratings action itself, this recognition reflects the resilience of our business, the quality of our balance sheet, and the confidence our clients, partners and stakeholders continue to place in the Bank.

“We have emerged from a defining transition period stronger, well-capitalized and better positioned to capture the opportunities ahead. We remain committed to delivering innovative solutions, creating long-term value and supporting economic growth across the sectors we serve.”

The Stable Outlook reflects GCR’s expectation that Quest Merchant Bank will continue to maintain sound asset quality, stable funding and strong liquidity metrics over the next 12 to 18 months, further reinforcing confidence in the Bank’s long-term strategic direction and operating fundamentals.


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History as NAICOM Licenses First Insurtech Firm under New Reform

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National Insurance Commission (NAICOM) has granted an operational licence to CBI Partnering Insurtech Ltd, making it the first fully licensed partnering insurtech company in Nigeria.

History as NAICOM Licenses First Insurtech Firm under New Reform

An insurtech firm is a company that leverages modern technology—such as artificial intelligence, big data analytics, and the Internet of Things (IoT)—to make the insurance model more efficient.

This is line with Nigeria’s evolving insurance regulatory framework.

Insurtech also streamlines operations like underwriting, risk assessment, and claims management.

According NAICOM,  the development reflects its commitment to promoting innovation while maintaining market integrity and protecting policyholders.

In a statement issued on Tuesday, NAICOM said the licence was formally presented to the company during a handover ceremony where the commission reaffirmed its dedication to innovation, regulatory reforms and consumer protection within the insurance industry.

The commission noted that the approval comes amid efforts to modernise the sector through the implementation of the Nigerian Insurance Industry Reform Act 2025 and the introduction of specialised guidelines for insurance technology firms.

“The National Insurance Commission has formally granted an operational licence to CBI Partnering Insurtech Ltd, marking a significant milestone as the first fully licensed Partnering Insurtech company in Nigeria.

“This development underscores NAICOM’s regulatory leadership in fostering innovation within a structured and consumer-focused insurance ecosystem,” the statement read.

Speaking during the ceremony, Mr Ekerete Ola Gam-Ikon, deputy commissioner for Insurance, Finance and Administration,  said NAICOM was taking deliberate steps to align Nigeria’s insurance market with global standards.

According to the statement, Ola Gam-Ikon referenced the recent enactment of the Nigerian Insurance Industry Reform Act 2025, alongside the commission’s insurtech guidelines, as critical measures aimed at driving transformation within the industry.

He stated that encouraging innovation within a strong regulatory framework remains one of the commission’s strategic priorities.

The deputy commissioner stressed that the licence was issued subject to strict compliance with regulatory and ethical requirements, adding that innovation must be pursued alongside adequate consumer safeguards.

He further noted that Nigeria’s regulatory approach to insurance technology was attracting growing international recognition, particularly in the use of digital solutions to accelerate insurance penetration and sectoral growth.

Presenting the licence to the company, Ola Gam-Ikon was quoted in the statement as saying, “This milestone reflects the Commission’s commitment to responsibly nurturing innovation across the insurance value chain. We congratulate CBI Partnering Insurtech Ltd and expect full compliance with all applicable regulations.

“This licence carries an obligation to uphold the highest standards of governance and ethical conduct. NAICOM remains committed to supporting the growth of insurtech while protecting the interests of Nigerians.”

The commission explained that the licensing of CBI Partnering Insurtech Ltd demonstrates its readiness to support technology-driven business models capable of expanding access to insurance products while ensuring adherence to regulatory standards.

Responding to the licence approval, Suleiman Olalekan Ajani, managing director, CBI Partnering Insurtech Ltd, commended NAICOM for its regulatory guidance and the rigorous licensing process.

Ajani said the company would leverage the regulatory framework provided by the commission to deepen partnerships and deliver innovative insurance solutions focused on customer protection.

“We are honoured to receive this licence from NAICOM. The Commission’s robust regulatory framework provides the foundation for us to scale strategic partnerships and deliver technology-driven insurance solutions that prioritise consumer trust, transparency, and protection,” he said.

The licensing marks a significant step in NAICOM’s efforts to integrate innovation into Nigeria’s insurance ecosystem while ensuring that emerging technology-based operators remain subject to appropriate governance, compliance and consumer protection standards.


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Cardoso Rejects Return to CBN Intervention Era, Warns Against Old Policies

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Olayemi Cardoso, Governor of the Central Bank of Nigeria (CBN), has cautioned against renewed pressure on the apex bank to return to intervention programmes previously implemented by the institution.

Cardoso Rejects Return to CBN Intervention Era, Warns Against Old Policies

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Cardoso said such programmes distorted the bank’s financial position and weakened the effectiveness of monetary policy.

He spoke on Thursday during the opening session of the Monetary Policy Committee (MPC) workshop in Abuja, where participants discussed strategies for strengthening monetary policy effectiveness and achieving sustainable macroeconomic stability.

According to a statement issued by the CBN on Sunday, Cardoso said the credibility gradually being restored to the apex bank over the past two and a half years was due largely to its return to orthodox monetary policy tools anchored on transparency, discipline and market confidence.

“The credibility we are now rebuilding and the progress achieved over the last two and a half years stem largely from returning to orthodox monetary policy anchored on transparency, policy discipline and market confidence,” he said.

The CBN governor noted that intervention programmes implemented in the past weakened policy transmission mechanisms and blurred the line between fiscal and monetary responsibilities.

He stressed that the apex bank would continue to prioritise transparency, evidence-based policy decisions and institutional reforms aimed at sustaining macroeconomic stability.

Cardoso said the bank had recorded progress in strengthening internal processes and improving policy coordination, adding that decision-making within the institution was increasingly guided by data analysis, technical evaluations and structured deliberations.

He also said the apex bank had improved communication with investors, businesses, financial markets and the public to make monetary policy direction more predictable and easier to understand.

According to him, the reforms are part of the bank’s medium-term transition towards a clearer inflation-targeting framework focused on price stability.

“These efforts are part of our medium-term transition towards a clearer inflation-targeting framework that places price stability at the centre of monetary policy,” he said.

Cardoso said the transition would require deeper institutional reforms, stronger collaboration among economic institutions and sustained technical work.

Reflecting on the challenges inherited by the current management, he said the CBN faced serious institutional and policy difficulties at the beginning of the administration.

According to him, the bank’s autonomy had weakened, confidence in monetary policy had declined and there was excessive dependence on non-conventional monetary tools.

He described the foreign exchange market at the time as opaque and inefficient, while weak coordination between fiscal and monetary authorities reduced the effectiveness of economic policies.

“These structural issues contributed to rising inflation, exchange-rate instability and declining investor confidence,” he said.

Despite the challenges, Cardoso said reforms introduced by the current management had started yielding positive results.

He said the CBN had restored a more orthodox monetary policy framework under the current MPC structure, relying more on traditional policy tools and the Monetary Policy Rate to control inflation and manage economic expectations.

The governor added that improvements in liquidity management, policy communication and forward guidance had strengthened transparency and boosted investor confidence.

While acknowledging that inflation remained elevated, he said there were early signs of moderation.

Cardoso also noted that reforms in the foreign exchange market had improved price discovery and reduced volatility, while stronger policy coordination had enhanced Nigeria’s resilience to external shocks, including geopolitical tensions in the Middle East.


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