Telecom
Study Rates NCC’s Monitoring of QoS High

A new study by FBNQuest titled ‘Telecommunications Sector Update – Now for Digital Transformation’, has said that the Nigerian Communications Commission (NCC) takes quality of service (QoS) very seriously.
FBNQuest is a leading Merchant Bank & Asset Manager in sub-Saharan Africa, and a trusted partner founded on innovation, deep local roots, global insights.
The report which took a holistic look at the sector, said on a monthly basis, NCC measures telecom operators on four key QoS performance indicators namely: (1) the call setup success rate (CSSR), (2) dropped call rate (DCR), (3) the standalone dedicated control channel congestion (SDCCH), (4) the traffic control channel congestion rate (TCCH).
Tunde Abidoye, head of Equity Research at FBNQuest, stated that the most recent disclosure (October 2019) from the NCC shows that MTNN and Airtel were within the required threshold for all the KPIs.
He further stated that the random survey draws conclusion from a sample size of 133 respondents residing in Nigeria’s urban region. Out of a maximum score of five points, MTNN scored the highest number of points – 2.3 points – on a weighted average basis. Airtel was the next best in terms of QoS with a score of one.
About 60per cent of the 133 respondents that were randomly polled subscribe to the MTNN network. This result is important because it underscores MTNN’s larger wallet share of urban subscribers.
The FBNQuest report further noted that following significant investments by the mobile networks, the Nigerian telecom sector’s contribution to gross domestic product (GDP) has risen steadily from 7.7 per cent in 2012 to 10.9 per cent in first quarter (Q1) 2020 and is now larger than the oil sector (9.5 per cent within the same period.
It revealed that now more than ever, the Nigerian telecoms sector is set to take a leading role in the government’s effort to diversify the economy. With respect to broadband, studies conducted by the International Telecommunications Union (ITU) indicate that a 10 per cent increase in broadband penetration is likely to translate to increases of 2.0 per cent and 1.8 per cent in GDP for low-income and middle-income countries.
According to Abidoye, “The targets (of 90 per cent broadband coverage at speeds of 10Mbps-25Mbps) stated in the national broadband plan 2020-2025 is ambitious and audacious. Notwithstanding, we believe they are achievable.
“The plan’s success will depend on the right mix of policy implementation, private sector-led infrastructure investment, and government incentives. Specifically, impediments to right-of-way access and cost must be removed. In contrast to other sectors that were hit hard by the economic outcomes of the COVID-19 pandemic, the sector was one of the few that recorded growth in Q1.”
He said telecom operators’ essential role in easing the lockdown through the provision of digital tools for home working and social distancing resulted in a surge in demand for telecom services during the quarter.
In Q1, MTN Nigeria (MTNN) and Airtel Nigeria (not covered) both delivered strong revenue growth of 17 per cent year-on-year (y/y) and 27 per cent y/y respectively, mainly driven by stellar growth in data revenue – which were up by more than 50 per cent for both firms.
“We believe that the solid performance carried on into Q2 on the back of strong data demand during the lockdown. With solid revenue growth of 17 per cent y/y (data 40 per cent y/y), Airtel’s Q1 2021 (end-June 2020) results which were recently published provide positive read-across for the broad sector.
“Due to foreign exchange (FX) liquidity pressures, we expect a rise in FX-linked costs to exert downward pressure on the earnings of telecom operators. Recently, MTNN disclosed that the NAFEX rate of c.N385/US$ will now be applied to dollar-linked tower costs (vs. CBN’s official rate of N360 previously).”
Abidoye noted that the rate was only recently reviewed to N360/US$ in April (from N307 previously). “However, we believe that the revenue growth from the surge in data traffic will more than offset the rise in costs. Regardless, our estimates are conservative. For MTNN, we forecast 2020 revenue and PBT growth of 13 per cent y/y and six per cent y/y respectively.
Telecom
GSMA, Mobile Industry Call for Strengthened Action to Advance Child Online Protection in Africa

The GSMA, in partnership with the mobile industry, is calling for strengthened collective action to protect children online across Africa. Building on insights from a high-level roundtable convened at the Ministerial Programme during MWC25 Barcelona, the GSMA yesterday released a new whitepaper, Enhancing Child Online Protection in Sub-Saharan Africa outlining key recommendations to guide governments, regulators, industry, civil society, and youth stakeholders as they work together to create a safer digital environment for children.
With Africa’s digital transformation accelerating, the number of children accessing the internet is rising rapidly – often through mobile devices, as the region remains mobile-first.
The UN Convention on the Rights of the Child (CRC) and the African Charter on the Rights and Welfare of the Child (ACRWC) set out the fundamental rights of all children, both of which provide a critical foundation for ensuring that children’s rights are fully respected, protected, and fulfilled in the digital age. Mobile technology holds enormous potential to help advance these rights, as explored in the GSMA-UNICEF report Enhancing Children’s Lives through Mobile.
While published in 2019, the report’s principles and mapping remain highly relevant today, reflecting the GSMA’s longstanding commitment to this area. We continue to work closely with UNICEF, and as a next step, GSMA and UNICEF will co-lead a new regional taskforce to help drive forward the recommendations from this whitepaper and strengthen cooperation across governments, industry, and civil society.
Mobile can open doors to education, social connection, and development. But as connectivity expands, so too do the risks: children are increasingly exposed to cyberbullying, harmful content, and online exploitation. Recognising both the opportunities and challenges of the digital environment, the African Committee of Experts on the Rights and Welfare of the Child dedicated the 2023 Day of the African Child (DAC) to this important theme – reinforcing the urgent need for cross-sector cooperation.
The GSMA and its members in Africa have worked together to highlight shared challenges, amplify the voices of young people, and identify areas where governments, industry, and civil society can strengthen coordinated efforts.
Key recommendations from the whitepaper include:
- Ensuring child- and youth-centred approaches in policy and programme development
- Strengthening national frameworks in line with the African Union Child Online Safety and Empowerment Strategy
- Expanding digital literacy and awareness initiatives for children, parents, and educators
- Building stronger public-private partnerships to scale resources, tools, and services across the region
Angela Wamola, Head of Sub-Saharan Africa at the GSMA, said: “Protecting children online is a responsibility shared across governments, industry, civil society, and families. By working together, we can ensure the digital environment becomes a place of opportunity – not risk – for Africa’s children. This whitepaper is an important step in supporting stakeholders across the region as they advance this urgent agenda.”
Nankali Maksud, Regional Advisor for Child Protection at UNICEF Eastern and Southern Africa, added: “Children and young people under 18 make up half of Africa’s population. Protecting their safety online is not only about safeguarding rights, but about investing in Africa’s human capital and future leadership.
This whitepaper helps elevate African voices, African leadership, and African solutions for protecting children in the digital space. We at UNICEF look forward to co-hosting a taskforce for GSMA to take forward the recommendations emerging from this whitepaper”.
The whitepaper integrates regional data, including findings from IPSOS research commissioned by MTN Group, as well as insights from youth advocate Jemima Kasongo, 19, from the Democratic Republic of Congo, who opened the roundtable during MWC25 with a powerful call to action on behalf of young people across the continent.
The GSMA reaffirms that child online protection is a global priority, with efforts underway worldwide to strengthen safer digital environments. Initiatives such as the GSMA Mobile Alliance to Combat Digital Child Sexual Exploitation bring together international mobile operators to drive good practice and coordinate global responses.
While this new whitepaper focuses on Africa, it builds on the GSMA’s broader global commitment, including newly published guidance on incorporating young voices into digital policy and solution design. The GSMA encourages all stakeholders to engage with the recommendations and join the ongoing dialogue to help ensure a safer digital future for Africa’s children.
Telecom
Crypto Exchange MEXC Rolls Out P2P Support for Naira, Birr, and Rupee

In a strategic move to deepen its presence in emerging economies, global cryptocurrency exchange MEXC has launched peer-to-peer (P2P) trading support for three new fiat currencies — the Nigerian Naira (NGN), Ethiopian Birr (ETB), and Pakistani Rupee (PKR). This expansion reflects the company’s increasing focus on localising crypto access in high-growth, underbanked regions.
The addition of NGN, ETB, and PKR to MEXC’s P2P platform enables users in Nigeria, Ethiopia, and Pakistan to trade major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and USD Coin (USDC) directly with their local currencies.
The trades come with zero transaction fees, in line with MEXC’s strategy to lower entry barriers for users and encourage grassroots participation in the digital asset economy.
The update is more than a technical expansion — it underscores MEXC’s recognition of Africa and South Asia as rising crypto frontiers. Nigeria, often cited as one of the world’s fastest-growing crypto markets, and Ethiopia, where digital finance is beginning to surge amid reforms, represent key territories for crypto adoption. Similarly, Pakistan’s growing youth population and fintech appetite offer strong potential for crypto-enabled financial inclusion.
To support the rollout, MEXC is actively onboarding new merchants to its P2P platform. Merchants benefit from zero transaction fees, dedicated customer support, a special verification badge, and invitations to exclusive community events. The goal is to nurture a local network of verified sellers and buyers who can facilitate seamless and trusted crypto trades.
P2P trading — which allows users to transact directly without third-party intermediaries — is especially relevant in markets where banking infrastructure is either insufficient or heavily regulated. By bypassing traditional systems, P2P provides a lifeline for users seeking stablecoins, alternative stores of value, or more flexible remittance solutions.
This latest expansion signals MEXC’s intent to compete aggressively for market share in underserved territories while enabling more users to access and benefit from Web3 technologies. As global exchanges race to localise their services, MEXC’s early moves into fiat integration may prove pivotal in shaping the next wave of crypto adoption across the Global South.
Telecom
MTN Nigeria Unveils CPaaS Platform to Transform Business Communication

At the recently concluded NextNow Business Forum in Victoria Island, MTN Nigeria electrified the business community with a live demonstration of its forthcoming Communication Platform as a Service (CPaaS), a solution engineered to redefine how Nigerian enterprises connect with their customers.
Unlike traditional communication systems, MTN’s CPaaS is built for the realities of a mobile-first market. The platform unifies SMS, voice, WhatsApp, email, and more into a single, intuitive interface. This approach is especially significant in Nigeria, with over 107 million internet users, 45.4% of the total population, according to Data Report. This figure underscores the necessity for businesses to meet customers where they are.
During the demo, attendees witnessed how CPaaS enables two-way, real-time conversations between brands and customers. The platform’s support for rich media, instant analytics, and seamless integration with business workflows drew particular attention. These features are designed to empower businesses with data-driven insights and the agility to personalise every interaction, whether it’s a service notification, marketing campaign, or customer support exchange.
Akinbulejo Onabolu, Head of Enterprise Segment at MTN Nigeria, articulated the vision: “CPaaS gives enterprises the flexibility to interact with their customers on their preferred platforms; whether it’s chat, voice, or messaging, in a way that feels personal and immediate. We’re looking forward to the value this will unlock for businesses across industries once it launches.”
The fireside chat added depth to the conversation, with Omowunmi Olatunbosun, Head of SME Segment at MTN Nigeria, and Stephen Agbi of Bayobab, highlighting how digital engagement bridges the gap between businesses and audiences.
They emphasised that today’s consumers demand immediacy, relevance, and ease, qualities that CPaaS is built to deliver.
The stakes for digital transformation in Nigeria are high. In a report by Punch, the country’s enterprise tech market is projected to reach $22 billion by 2027, reflecting a surge in demand for scalable, cloud-based solutions that drive efficiency and customer loyalty.
The CPAAS Acceleration Alliance have estimated that globally, the CPaaS market is expected to grow from $14.7 billion in 2025 to $72.4 billion by 2035, at a compound annual growth rate of 18.4%, a testament to the platform’s transformative potential.
The event’s closing keynote from META’s Korhan Yunak reinforced the strategic value of digital channels like WhatsApp, which are now indispensable for business communication and engagement at scale.
As MTN Nigeria prepares for the Q3 2025 launch, the anticipation is unmistakable. With its promise of flexibility, intelligence, and seamless integration, MTN’s CPaaS platform is set to become the backbone of next-generation business-customer engagement in Nigeria, enabling enterprises to not just communicate but to connect, adapt, and grow in a digital-first era.
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