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Subscribers Groan as Poor Quality of Service Persists

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Subscribers Groan over poor QoS
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Telecommunications subscribers in the country have continued to groan over poor quality of service being delivered by all the operators in spite of Memorandum of Understanding (MoU) signed between the operators and some state governments to ease the deployment of infrastructure.

Telecommunications operators under the umbrella of Association of Licensed Telecommunications Operators of Nigeria (ALTON) has been championing a streamlined process of seeking approval for the deployment of telecommunications infrastructure required to increase capacity and improve quality of service.

Nigeria CommunicationsWeek recalled that in view of the above that ALTON and Lagos State government signed the first MoU to this regard.

At the signing of MoU with Lagos, Gbenga Adebayo, chairman, ALTON, said that the major problem of quality of service is deployment of infrastructure and that by the agreement the Association signed with Lagos State, the state has shown that development of telecommunications infrastructure assist in economic development.

“Lagos will experience the best quality of service in telecommunications service delivery in the country within the next 6 to 12 months. This will make Lagos will become a smart city.”

But over one year after, the situation has not changed, as telecom services are still characterized by dropped calls, congestion among others.

Deolu Ogunbanjo, president, National Association of Telecommunications Subscribers of Nigeria (NATCOMMS), blamed the scenario on the industry regulator, Nigerian Communications Commission (NCC).

According to him,’ instead of mandating operators to focus on increasing capacity through deployment of infrastructure when they fail in the key performance indication (KPI) set by NCC, they prefer fine which does not improve quality of service.’

Ogunbanjo also frowned at the continued delay in the passage of the bill that seeks to make telecom infrastructure as a critical national infrastructure.

Engr. Lanre Ajayi, President, Association of Telecommunications Companies of Nigeria (ATCON), said that the MoU that operators signed with some state governments are largely focused on reduction in cost of ‘right of way’ approval, and that there are other issues contributing to poor quality of service includes vandalization and multiple taxation.

“The results of these initiatives take time. It is about building capacity in terms of infrastructure deployment which does not happen weeks. More so, infraco initiative is also aimed at rolling out fibre network, once they start it will help operators improve service quality,” he said.


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Telecom

Telcos Fault Data of FDI Flow, Claim Investment of N1.86 Trillion on Service Expansion

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Association of Licensed Telecom Operators of Nigeria (ALTON), official industry umbrella body and pressure group for major mobile network operators in the country, has faulted claims that  foreign direct investments (FDIs) into the sector slumped significantly in quarter one (Q1).

Telcos Fault Data of FDI Flow, Claim Investment of N1.86 Trillion on Service Expansion

Gbenga Adebayo, Chairman, ALTON

ALTON, said that with N2.13 trillion spent in 2025 on network upgrades and expansion that they would invest an additional N1.86 trillion on network expansion this year.

The body was reacting to the claim by the National Bureau of Statistics (NBS) that FDIs into the sector slumped significantly in quarter one.

The telcos commended the Federal Government for its continued support of the industry, while calling for a more comprehensive framework to track and report investments coming into the sector.

The operators highlighted the importance of accurate data in shaping investor perceptions and guiding policy decisions.

The association noted that while the NBS recently released its Q1 Capital Importation Report, the figures presented do not fully capture the scale of capital deployment within Nigeria’s telecoms industry.

“This disparity between reported foreign capital inflows and actual infrastructure investment highlights a gap in how sectoral capital deployment is currently measured and reported,” the statement read.

ALTON, in the statement, signed by Gbenga Adebayo and Damian Udeh, chairman and publicity secretary, respectively, expressed appreciation to the Federal Government for approving a strategic 50 per cent tariff increase in 2025, describing it as a pivotal intervention that rescued the industry from financial distress.

According to the association, the tariff adjustment restored operational viability, closed critical revenue gaps and enabled operators to reinvest in infrastructure and service quality.

The association emphasised that the policy intervention transformed the sector from a struggling model into a sustainable, growth-focused industry.

“The timely investment enabled operators to transition from financial distress to a sustainable, growth-focused model characterised by significant capital reinvestment,” ALTON stated.

The statement revealed that telecom operators, tower companies, and other players in the sector recorded a total capital expenditure of N2.13 trillion in 2025. For 2026, planned capital expenditure stands at N1.86 trillion, with funds directed towards network infrastructure expansion, technology upgrades, and operational investments critical to maintaining service quality and coverage.

These commitments, ALTON stressed, are fundamental to advancing Nigeria’s digital economy objectives and improving services for millions of subscribers nationwide.

While the NBS report indicated a sharp decline in foreign capital importation into the telecom sector, from $80.78 million in 2025 to just $7.24 million in Q1 2026, ALTON argued that this metric only reflected a portion of the actual investment activity.

The association explained that much of the sector’s capital deployment now comes from domestic sources, including reinvested operational earnings.

These financial mechanisms, ALTON noted, are not fully reflected in conventional foreign capital importation metrics, thereby painting an incomplete picture of the industry’s health.

To address this reporting gap, ALTON proposed a collaborative engagement among the Nigerian Communications Commission (NCC), the NBS, and the Central Bank of Nigeria (CBN).

The goal, according to the association, is to develop a more inclusive and transparent investment-tracking framework that accurately reflects both foreign and domestic capital flows.

ALTON reassured the Nigerian public that telecom operators remain committed to continuous investment in network expansion, modernisation, resilience and service quality improvements.

The association pledged to work closely with regulators and government institutions to ensure that the sector’s contributions to national development are comprehensively documented and appropriately recognised.

With sustained collaboration and government support, ALTON said Nigerians can expect uninterrupted access to digital services that drive economic growth, innovation, financial inclusion, and overall national development.

 


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NCC Appoints Princess Emiko to Lead Digital Bridge Institute Transformation Drive

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The Board of the Nigerian Communications Commission (NCC) has appointed Princess Oforitsenere Emiko as Interim Chairman of the governing board of the Digital Bridge Institute (DBI), a move that anchors the Commission’s plan to reposition the Institute for the next era of Nigeria’s communications sector and digital economy.
NCC Appoints Princess Emiko to Lead Digital Bridge Institute Transformation Drive

Princess Emiko

She will be joined on the board by Engr. Abraham Oshadami, Executive Commissioner, Technical Services, and Ms. Rimini Makama, Executive Commissioner, Stakeholder Management, who join as interim Board members.
The interim leadership will work alongside the President/CEO, Mr. David Daser, and the remaining board members whose tenures are unexpired, to drive the Institute’s transformation.
Established by the NCC in May 2004, DBI was created as a specialized centre for training in telecommunications and information technology.
In the two decades since, the sector it serves has grown from telecommunications into a broad, fast-moving digital economy, one where technology now advances quickly enough to demand continuous specialized training, and where communications infrastructure has become a matter of national sovereignty and oversight. Securing and advancing the future of communications and the digital economy is now a clear national and economic priority.
That future also rests on Nigeria’s young population. With 70 percent of Nigerians under the age of 30, the DBI transformation is designed to empower young people, equip them with advanced technical skills, and close the capability gap that currently slows the pace of technology adoption across the communications sector and the wider digital economy.
The repositioned Institute will concentrate on five areas: Education and Training, Research and Development, Innovation, Economic Impact and Growth, and Emerging Policy and Regulation.
The strategy has been shaped through engagements beyond the NCC and the Federal Ministry of Communications, Innovation and Digital Economy, including consultations with the Federal Ministry of Education and TETFund, the Federal Ministry of Science and Technology, and the National Agency for Science and Engineering Infrastructure (NASENI).

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NCC, IHS Nigeria, Digital Realty Unite for Major Internet Governance Summit in Lagos

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The regulatory and digital infrastructure pillars of Nigeria’s telecommunications ecosystem, led by the Nigerian Communications Commission (NCC), Digital Realty, and IHS Nigeria, have rallied robust support for the upcoming 2026 Nigeria DigitalSENSE Forum (NDSF) on Internet Governance for Development (IG4D) and its prestigious industry awards.

NCC, IHS Nigeria, Digital Realty Unite for Major Internet Governance Summit in Lagos

The annual high-level forum is scheduled to hold this Thursday, June 11, 2026, at the prestigious Banquet Hall, Welcome Centre Hotels, Lagos, anchoring its deliberations on the crucial theme: “Sustaining WSIS Vision with Multistakeholder Synergy in Nigeria.”

The Executive Vice Chairman and CEO of the NCC, Dr. Aminu Maida, is set to deliver the Keynote Address, highlighting the regulatory framework required to preserve the World Summit on the Information Society (WSIS) vision through inclusive, multi-stakeholder partnerships.

Joining the regulatory commission in driving this momentum is IHS Nigeria, the nation’s premier digital infrastructure champion boasting a footprint of over 16,000 telecom towers and 15,000km of fiber optic cables across the country. Alongside data center colocation leader Digital Realty, these organizations are heavily backing the forum as part of their commitment to promoting critical national infrastructure and securing Nigeria’s digital possibilities.

Speaking ahead of the event in Lagos, Ogbuefi Remmy Nweke, the Editor-in-Chief of host media organization ITREALMS Media Group, commended the immense institutional support flowing from the public and private sectors.

“Achieving sustainable internet governance and digital trust requires an intentional alignment of regulation and infrastructure,” Nweke remarked. “The active collaboration of the NCC, IHS Nigeria, and Digital Realty ensures that the 2026 forum will move beyond mere dialogue to produce clear, actionable policy recommendations for our digital economy.”

The event will be presided over by Dr. Olusola Teniola (hon), Director, Strategic Business Initiatives, ipNX Nigeria and former President, Association of Telecommunications Companies of Nigeria (ATCON), who will deliver the Chairman’s Opening Speech on the 2026 NDSF blueprint.

Earlier, leading telecommunications, technology, and internet governance stakeholders have thrown their weight behind the 17th milestone edition of the annual Nigeria DigitalSENSE Forum (NDSF) on Internet Governance for Development (IG4D), including ICT infrastructure leader MTN Nigeria; the Association of Licensed Telecoms Operators of Nigeria (ALTON); premier software and DNS infrastructure firm Upperlink Limited; and the Nigeria Internet Registration Association (NiRA), managers of the .NG country code Top Level Domain name.

Media & Event Contact: The Secretariat Nigeria DigitalSENSE Forum (NDSF) / ITREALMS Media Group Banquet Hall, Welcome Centre Hotels, Lagos Website: www.itrealms.com.ng


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