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Sunnet Systems’ ICT Hub to Develop IT Skilled Manpower – Paul

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Olagunju Paul is the managing director of Sunnet Systems – a Pan African ICT firm is known for deploying technology solutions and services that enable growth and development.
The company also supports growth strategies through her top-notch solutions and services. Recently, the company won Customer Focused Technology Delivery Company Award and Paul spoke to chike onwuegbuchi on issues around Sunnet Systems’ efforts to revolutionize IT industry.

Issues Around Assessing Foreign Exchange
Yes, it is a challenge, at the same time, it presents some opportunities. As an organization, we believe that every problem has at least one solution. To us, what this challenge has thrown up is that as an IT company we should be thinking inwards.
That has also helped us to filter the possibilities and otherwise. We look at the whole spectrum of ICT landscape: where are we as a country? What can we do?
What should we be doing? What services do we need from outside? So, what we have done is to ensure, internally we align our resources to some of these challenges, providing in-country solutions.
We believe that, for so long, certain skills in the industry are largely dependent on expatriates. We felt one of the good things this crisis has brought is: there is no forex to continue on that path. So, do we have capable Nigerians, who require, maybe additional trainings, to deliver such services? The answer is Yes.
Therefore, we went ahead to set up an ICT Hub in Ilorin to serve as a base to develop Nigerian IT professionals to be utilized both locally and exportable skills.
There are so many smart Nigerians out there, but a lot of concentrations are in Lagos. But, step out of Lagos you see armies of young people who are waiting to be tapped, domesticated and empowered to begin to take advantage of the technology space. So, it has opened our eyes.

Why Ilorin?
It is a layback town; very quiet and cost of living is relatively cheap. There are about five universities, colleges of education, ensuring a whole army of young people. We want to harvest and empower them.
So, some of them we engage in providing these services that we were paying dollars to achieve. We are able to export these skills, bringing in dollars into the country. So, certain things that would ordinarily require dollars, we are using the naira; helping us to have a better margin.
Thus, certain jobs out there that we would have lack the boldness to go for, won’t happen anymore. By that, Nigeria will be able to play and tap into some of those services; take up contracts from UK, US, Europe, done here and delivered out there.
So, the dollar crisis is a blessing in disguise, if we are able to convert them to opportunities. It has actually helped us to think. People say you should think out of the box, but there are no boxes any more. Now, you have to think vertically, horizontally in other to take advantages of these opportunities.

Identification as A Customer Focused Company
As an organization, and from the beginning, we believe that Sunnet Systems exist because our customers exist. We treat our customers as people who put food on our table; they are the reason why we will exist.
Thus, we cannot afford to disappoint them. Our customers will only be happy, if they will run their businesses with their eyes closed. That implies, we can take the pressure off their shoulders to focus on their core competencies.
If you look at our mission statement we have “Passion for Excellence”. We derive our satisfaction from the customer’s satisfaction. We are deeply committed to customer satisfaction; the customer in this case could be the client, shareholders, or even internally, whether our customers as staff, we render services in excellent manner.
It is something that we have been able to practice over time. I am not really surprised that our customers feel that we deserve this award. 
I want to thank Nigeria CommunicationsWeek’s publishers for putting up such a beautiful programme in place. The essence of an award is not just about the reward, but it serves as an incentive for you to strive harder in service delivery. It also gives up-comers to have something to look up to; and as well encouraging compliance to standards, ensuring that organizations step up their games to be globally compliant in terms of quality of service, innovative initiatives that can change the landscape of our country.
To us as an organization, even though we are extremely a quiet organization in terms of visibilities, we have a very large footprint in the industry particularly with the major industries- public, financial, oil and gas, telecoms, and energy. It is an encouragement to us to know that some people somewhere appreciate the good work Sunnet Systems is putting into the industry, particularly our professional dedication and commitment, as well as quality of service.
We will take this as our first step and make sure we embark on aggressive improvement in all our services. Come next year, more of our good works will be out there for exhibition for people to appreciate and others to learn from. So, we really want to appreciate Communication Week Media for the recognition given to us. We will not rest on our oars as this serves as an impetus for us to strive harder; that is our commitment.

Sunnet Systems’ Distinguishing Factors
One of the key things to us is the understanding of our customers’ pain-points and align them with the best technology provider that can best deliver the experience required. For instance, if a customer requires an enterprise solution that can run their application 24/7 and effortlessly, we align them with the appropriate provider.
Also, for every solution we project into the market, Sunnet Systems have the highest level of trained personnel. So, we don’t just push or sell boxes, we generally work directly with the OEMs to ensure we are able to deploy, support and extend the services of these OEMs to the clients. We are strategic partners to these OEMs to deliver solutions relevant to the clients; that is why some of them have Sunnet Systems key leaders as part of their advisory team. Most times, before new products are introduced into the market, we are briefed, keeping us ahead of some of the challenges the customers are facing.

Sunnet Systems Going Forward
In the next five years, Sunnet Systems will not just be recognized for service excellence, but for innovative excellence. We are looking at various challenges faced by Nigerians and working towards technological solutions to them.
For example, we are working assiduously in the areas of health, financial inclusion, crisis management (like the case of herdsmen); we believe that technology that can help us solve some of these challenges.
We are positioning ourselves as innovative solution providers and for the entire West Africa. Every investment we are making now is geared towards that. Even the resource centre in Ilorin, we are working with some universities, tapping into their resources while addressing some of the local challenges.    


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234Finance Moves to Boost Economic Progress in South East

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In a recent gathering, organized by 234Finance, key stakeholders and HNIs came together to discuss the theme “Fueling Progress in the South East.”

The conversation highlighted the rich heritage, entrepreneurial spirit, opportunities for growth and the potential of the South East to be economic powerhouse.

During the discussion, the Managing Partner of 234Finance, Ezinne Nwazulu unveiled plans for an upcoming event of significant impact: the 4-week intensive SME Bootcamp and Mentor Matchup Challenge South East edition designed to empower SMEs. The program aims to empower SMEs with the knowledge, tools, and capital for rapid expansion and global competitiveness.

This initiative is building on the success of previous Mentor Matchup Challenge events, which equipped SMEs with actionable strategies and one-on-one mentorship, resulting in winners of the pitching competition securing grant funding to scale their businesses by 4x-10x.

The SME Bootcamp will feature an array of activities, including physical and virtual training sessions, onsite industrial training, and a pitching competition.

Ezinne Nwazulu emphasized the rigorous selection process, where the top 100 applicants meeting the criteria will undergo intensive training at two training centres in Abia and Anambra. From there, the most promising 15 participants will have the opportunity to pitch their business for grant funding.

Dr Chima Anyaso, Chairman of Caades Group, expressed his commitment to the region’s development and encouraged entrepreneurs with innovative crafts to seize this opportunity.

Criteria for selection are uncompromising, emphasizing technical expertise in core sectors; Agribusiness, Manufacturing, Supply Chain & Logistics, Fashion & Textile, and Retail, with a particular focus on businesses operating within the South-East region for at least three years and significant growth potential of 4x-10x.

The Bootcamp is set to commence from May 14 to June 14 2024 with Southeast-based entrepreneurs encouraged to visit the 234finance bootcamp to apply.


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Dufil Prima Foods Brings Relief to Indigent Families in Abeokuta

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Dufil Prima Foods, makers of Indomie instant noodles, in partnership with the Human Rights and Grassroots Development Society, extended its goodwill to the shores of Abeokuta, Ogun state, at a product distribution event on Tuesday 24 April, where cartons of Indomie noodles were distributed to the underprivileged, as part of its ongoing efforts to support families worst hit by the ongoing economic hardship.

The event which saw a thousand vulnerable families go home with a carton of Indomie each, individuals present were also provided with cooked noodles to help relieve their immediate hunger.

The outreach had in attendance members of the disabled community, orphans, widows, the elderly, pregnant women, and vulnerable families.

The outreach is in alignment with the brand’s goal to feed two million consumers across various cities and communities in Nigeria, by collaborating closely with recognized NGOs to ensure that only the most vulnerable persons in the various cities and communities are invited and given a carton of Indomie and a fresh bowl of the nourishing tasty noodles.

The event was graced with the presence of notable dignitaries including the representative of the Commissioner for Women Affairs and Social Development in Ogun State, Mrs. Wonuola Kassim; the Ogun State Chapter Chairman of the Nigeria Labour Congress, Comrade Hammeed-Bello Aderinola; a representative of the Sector Commander of the Federal Road Safety Corps (FRSC), Superintendent Adeoye Adejoke Asake; the Chairman of the Ogun State Police Community Relations Committee (PCRC), Venerable (Dr.) Samson Kunle Popoola, Chairman of the Peace Initiative Network, Dr. Femi Sodipo , and Trace PRO, CDR. Babatunde Akinbiyi, amongst others.

Mrs. Wonuola Kassim in her keynote address, commended the efforts of Dufil Prima Foods Ltd, and acknowledged that this was not the company’s first CSR initiative as she recalled that it had embarked on a similar venture in 2020.

“This program cannot be more timely than a time like this, when to feed becomes very difficult for most people. This is the kind of gesture which would linger for ages in the hearts of the beneficiaries. The objective of the palliative distribution is to alleviate the hardship faced by the citizens due to the recent removal of fuel subsidy by the Federal Government”, she said.

Speaking in the same vein, Popoola of the PCRC said: “We believe in PCRC that food security and eradication of hunger will go a long way in reducing the level of criminality in our society. What we have seen today is a conscious effort on the part of the organisers to see to the eradication of poverty, eradication of hunger and to support the food security initiative of the Government”.

Other dignitaries present also expressed their gratitude for Indomie and the organisers of the event, the Human Rights and Grassroots Development Society. They commended their efforts for taking the right steps to ensure that families across the country are catered for in these challenging times.

Indomie Instant Noodles remains steadfast in its quest to provide satisfaction and put smiles on the faces of families across Nigeria.


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Defending the foundations for connectivity

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By Engr. Gbenga Adebayo

In 2001, when the first GSM call was made in Nigeria how many of us would have envisaged the digital world that we live in today? The pace of growth and the rate of adoption of telecoms solutions in Nigeria has been revolutionary. It is a globally acknowledged case study that we should be proud of and a clear demonstration of what can be achieved.

Almost all of us today are reliant on the network connectivity that it has enabled in different shapes and forms. From the simple need to communicate with loved ones, to the digital platforms that enable our access to and consumption of entertainment, financial products and other critical services. Our reliance on these systems is becoming more and more acute, whether it is citizens, governments, or corporations. System downtime is increasingly disruptive and offline manual redundancies are often in the advanced stages of being phased out. The pace of this transition is not slowing down. With the core infrastructure in place, innovation is driving the exponential growth of services that ride on it. From the fully adopted social media that has changed the way we interact, to the emerging Artificial Intelligence (AI) revolution.

While this innovation is enabling exciting new possibilities, there is a tendency to focus on those opportunities, to the detriment of the core infrastructure on which it rides. It is imperative that we retain a focus on the optimisation of that infrastructure and enable continued investment in its development. We have seen how the transition from 2G, through to 3G, 4G and 5G have each enabled the development of more and more sophisticated solutions.

The continued development of core infrastructure has to be sustainable, and over the last few months we have begun to see the challenges that the operators that provide it are facing. Both MTN and Airtel have declared significant foreign exchange (FX) losses in Nigeria, and the stress is not linked to them alone. The entire ecosystem is battling with a range of challenges that must be addressed. If we fail to do so, the downstream impact on innovation will be severe. Telecoms infrastructure requires a base level of investment to maintain its current capabilities, and significant additional investment to expand and grow. It is capital intensive and that capital has to be generated through sustainable business models.

At the heart of the challenge the industry faces is the issue of rising costs. Recent financial losses are directly linked to the cost of operating towers that rely on inputs like diesel, which have increased significantly as the Naira has depreciated. The provisions large telecom companies have had to make, and the consequent losses and impact on their reserves is a red flag. It tells us that business as usual is not sustainable. If we continue as we are, then those companies will struggle to continue to invest in and maintain existing services.

But those costs are not the only challenge. General cost inflation, multiple taxation, regular and damaging vandalisation of infrastructure and the costs associated with regulatory compliance all help contribute to the high cost of operations. We cannot continue to follow a path that asks those companies to simply accept those rising costs. It is no longer sustainable, and we have reached an inflection point.

This is a critical moment for the industry. How we approach and resolve it will define the future of Nigeria’s digital economy. If you want to be able to enjoy the benefits that digitisation brings. If we want the infrastructure that enables AI and helps us drive growth, then we must take action now.

Cost-reflective tariffs, like it or not, are simply non-negotiable. We have seen the impact of price controls in other segments of the economy, like power. If providers cannot operate sustainable business models, then they stop investing. When that happens, the existing infrastructure starts to crumble. For power, a consumer can choose to take ownership of the solution by buying a generator, or a solar panel. For fuel, the government can step in as the provider of last resort and manage a subsidy regime that mitigates the impact on the population. Those options are not available in the telecoms sector. There is no self-help solution.

We fully understand and appreciate the financial stress that Nigerians are experiencing today. The cost of living is the single most significant factor in most people’s daily lives. But those people are still able to enjoy the benefits that connectivity brings, at the price they paid before these challenges became so acute. Imagine a future in which the gains of the last twenty years are reversed. Nigeria, and Nigerians simply cannot afford it. The pain that we would feel under those circumstances would be exponentially worse.

We need to find a long-term, sustainable and manageable solution to this problem. Prices will need to rise, but action needs to be taken in a measured way, through sustainable conversations and partnership with the government. It is time to address this head on.

Engr. Gbenga Adebayo is the Chairman, Association of Licensed Telecoms Operators of Nigeria (ALTON)


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