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Sustaining a Courier Business

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Courier business like every other business thrives on certain fundamentals; they include making and keeping promises. It is needless to make promises which you know you can hardly fulfill. It is advisable to make promises carefully and keep them always, even if it means a loss of margin or time. Word travels quickly when you fail to keep your promise. Ones reputation should be his greatest business asset and there is need to protect it at all costs.
A courier company should be able to devise a strategic plan and stick with it. A strategic plan starts by defining your strategic position. What is it that differentiates an operator from others and makes her services worthwhile? To determine a strategic position, one needs to consider how he can capitalize on industry trends, developments and competitive opportunities to make profit, as well as turning these advantages into a strong marketing message that is clear and precise. As you are taking advantage of this, you should also cuddle your present clients.
Current clients are also great for alerting you to other in-house projects in some other departments. Don’t wait for an invitation. Ask if there might be colleagues in the company who could benefit from your services. Finally, your current clients can help you locate work outside of the company if you’re bold enough to ask for outside referrals.
There is also the need to market incessantly. Creating a marketing plan is the easy part, making that first cold call is the difficult part. The good news; if your marketing plan is filled with relationship-building opportunities and exercises, there is no cold calling. It’s all warm calling to potential clients whom you’ve already had the pleasure of making acquaintance with at seminars, conferences and classes, friends, colleagues, clients.
In a period when the world economy is experiencing layoffs and cutbacks, the courier sector is affected with a reduction in volume of goods in transit. To be able to weather the storm and keep afloat when the storm is over, courier companies should mind cash flow (in and out). According to resource materials, more businesses fail from cash flow problems than any other reason. Cash flow is a two-headed monster. It is a advisable to purchase strategically, spend wisely, and negotiate well.
 Many professionals now enter into partnerships to reduce workload or for camaraderie.  In savoring strategic partnership, there is need to look for a courier company that is willing to work as hard as your own company  and one  has a proven track record. That special company should have business, creative or technical strengths that complement, not mimic, yours.
Many a superb friendship has been ruined in partnership. If your partner ends up being a drain, your company  will suffer emotionally and financially and run the risk of losing clients — perhaps to your former partner.  Courier operators are therefore advised to their due diligence on potential partners just as they would on any investment in the future.
Practice the fundamentals because they truly are: professional work habits, excellent customer service, best face forward, win-win partnering, appropriate use of time and technology for each project, answering the phone, responding quickly to e-mails, rectifying errors with a smile. They’re fundamental and they work.

 


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Broadcasting

MTN Launches One TV with Free-to-View, Pay-as-You-Go

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MTN Group has begun rolling out MTN One TV, a new entertainment proposition designed to make digital video content more accessible, relevant, and flexible for customers across African markets.

MTN Launches One TV with Free-to-View, Pay-as-You-Go

Introduced in line with MTN’s Ambition 2030 strategy, MTN One TV brings together local storytelling, live channels, international programming, and market-specific viewing options tailored to how customers across the continent access and pay for digital entertainment.

The proposition is designed to give customers greater choice in how they watch content, with viewing models that may vary by market and can include free-to-view content, advertising-funded experiences, pay-as-you-watch access, and subscription offerings.

Depending on local availability, customers may also be able to pay through airtime, Mobile Money, and other locally supported payment methods, helping to reduce common barriers to streaming access.

Beyond enhancing customer experiences, MTN One TV creates new opportunities for African creators, broadcasters, advertisers, and ecosystem partners by helping connect content to wider audiences through MTN’s scale across connectivity, payments, and digital services.

By bringing together a broad mix of content experiences under a single proposition, MTN aims to support greater content discovery, broader audience reach, and sustainable growth across Africa’s digital entertainment ecosystem.

Anchored in MTN’s strategic platforms of Connectivity, Fintech, and Digital Infrastructure, MTN One TV forms part of the Group’s broader ambition to build digital experiences that create value for customers while enabling participation and growth across Africa’s digital economy.

“Entertainment is increasingly becoming an important gateway to digital participation,” said Selorm Adadevoh, MTN group chief commercial, strategy and transformation officer.

“Through MTN One TV, we are leveraging the scale of our connectivity, fintech, and digital capabilities to make relevant content more accessible while creating new opportunities for Africa’s creative and digital economies. This is aligned with our ambition to deliver digital solutions for Africa’s progress.”

MTN One TV is being introduced progressively across MTN markets through a phased rollout approach that reflects local market needs, existing services, and partnership opportunities.

Over time, MTN will bring together a combination of video capabilities, content partnerships, and customer experiences under the MTN One TV brand to create a more consistent and scalable entertainment proposition across its footprint.

Through MTN One TV, MTN continues to extend its role beyond connectivity by combining entertainment, payments, and digital services to deliver experiences tailored to the needs of African consumers.

The rollout supports MTN’s Ambition 2030 vision of leading digital solutions for Africa’s progress while expanding access to digital entertainment across the continent.

 


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Telecom

Telcos Compensate 75m Subscribers over Poor Network Quality – NCC

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Telecom operators in Nigeria have compensated more than 75 million subscribers for poor network services, according to the Nigerian Communications Commission (NCC).

Telcos Compensate 75m Subscribers over Poor Network Quality – NCC

This represents one of the largest consumer redress exercises in Africa’s biggest mobile market.

Recall that the NCC on March 29, 2026, mandated that mobile network operators directly credit affected subscribers with airtime when network quality falls below established thresholds, compensating for dropped calls, failed SMS, and disrupted data connections.

Giving update, the NCC rising from its 109th board meeting recently, said that the credits are calculated based on customers’ average spending patterns in areas where service quality fell below regulatory benchmarks.

“The board noted substantial progress in the implementation of the commission’s directive, particularly the full compliance, which has resulted in compensation being offered to over 75 million affected subscribers,” the communiqué stated.

The NCC said it is still conducting independent validation to confirm that all eligible subscribers received their due compensation, while urging consumers to continue engaging with the regulator on service-related issues.

Nigeria currently has over 200 million mobile subscriptions.

The exercise addresses long-standing consumer complaints about dropped calls, slow data speeds, and inconsistent coverage.

The board also reviewed ongoing network expansion efforts, noting that operators have committed to deploying over 12,000 new sites, with more than 5,000 already completed.

It further highlighted investments in fibre infrastructure and concerns over persistent vandalism of telecom facilities.

The NCC reiterated its commitment to improving service quality through stricter enforcement, consumer protection, and infrastructure development in the sector.

 

 


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General News

IMF Warns Nigeria of Risks in $5Bn Swap Deal with ‌First Abu Dhabi Bank

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The IMF on Tuesday warned of risks surrounding Nigeria’s plan to borrow up to $5 billion through a derivatives agreement with ‌First Abu Dhabi Bank, saying such transactions are often opaque and complex.

IMF Warns Nigeria of Risks in $5Bn Swap Deal with ‌First Abu Dhabi Bank

Recall that the Senate in April gave its approval to the agreement, joining other Africa borrowers like Senegal and Angola who have tapped similar arrangements over the past year.

“Our view is that the transaction in these types of structures carry risks. Usually they are opaque so the terms are not always very transparent when we reviewed these instruments ​across countries,” Christian Ebeke, IMF resident representative in Nigeria, told reporters.

Ebeke said Nigeria could instead issue eurobonds to finance its deficits or other means to raise funding, including on concessional terms.

Nigeria intends to use proceeds from the total return swap, or TRS, to refinance expensive debt and pay for infrastructure.

In its latest Article IV review, the Fund praised Nigeria’s sweeping reforms, saying they had strengthened economic stability and investor confidence, but warned that the benefits had ‌yet to reach millions of citizens and could be undermined by global shocks, including the Middle East conflict.

The reforms since 2023 under President Bola Tinubu – including fuel subsidy removal, tighter monetary policy and exchange rate liberalisation – had rebuilt buffers and improved macroeconomic management, the IMF said.

However, it cautioned that the reforms were also contributing to social strain, with poverty levels at 63% and millions facing food insecurity, underscoring a widening gap between macro gains and household realities.

The IMF said improved policy credibility and forex reforms had helped Nigeria regain access to international capital markets and attract portfolio inflows, while reducing risk premiums. The central bank says gross reserves are at $50 billion, the highest in 17 years.

But reliance on volatile foreign portfolio investment poses rollover risks, the IMF said, urging a shift towards more stable, long-term capital such as foreign direct investment.


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