General News
Technology, Foundation for 21st century Effective Healthcare-Oracle
Adebayo Sanni, Oracle country director has highlighted that the global healthcare industry is under constant pressure to provide more and better access to care, while managing ever-increasing demands and costs.
Sanni said that even advanced countries with long histories of universal healthcare are reeling under the pressure of increasing populations, especially amongst the aged who expect quality healthcare irrespective of the financial, technical and human resource pressures on national health systems.
According to him, countries like Nigeria that are looking at ways to implement a National Health Insurance Scheme (NHIS) that will ultimately provide cover for the whole population, are also faced with a difficult task.
How can a country with only about 3% of its population benefiting from health cover currently, develop and grow its NHIS effectively to include more citizens.
The Oracle boss described the task as enormous task.
Sanni said, “Even the proposed first step of extending health cover to 30% of the population by 2015 requires careful planning to ensure the roll-out is successful and that it creates a solid foundation for future expansion.
“One of the enablers of modern healthcare the world over is technology. Over the past few years we have seen an increase in investments into electronic healthcare technologies, which hold the promise of improving care and ensuring better outcomes, irrespective of the setting. We are moving from an episodic-based system to a longitudinal system that delivers continuous value.
“The optimal use of technology in healthcare will allow caregivers to deal with any person, at any time, more effectively than ever before.
“Healthcare in the 21st century is far more than simply treating a specific condition or symptom; effective healthcare today means treating the whole person across a multitude of care settings and conditions. Achieving this ideal is only possible with a reliable, integrated healthcare system.
“The question for any operation looking at healthcare provision, whether in a single home or across a vast country, is whether the process starts with the appropriate technology matching the right technology road-map.
“When planned and implemented correctly, this will empower healthcare organizations to meet their immediate challenges, while providing a solid foundation to build on for the future.
The Right Technological Approach
Sanni added that the process through which organizations approach building their technical healthcare solution varies.
Many have taken a tactical approach, purchasing point solutions to tackle each challenge or implementing a service-intensive technology designed to deal with a particular problem, and then building on it as time and budgets permit.
Unfortunately, this approach is likely to cause more problems than it solves.
“Tackling each challenge with a separate product can lead to integration problems in the future that lead to a more complex environment that is much more difficult to support. Far from containing costs, this scenario can potentially drive up the cost of delivering healthcare as well as create new risks and potential safety issues,” explained Sanni. “Many point solutions are just not built for addressing the challenges of integration, data consolidation and operational efficiency. Moreover, because they are designed to solve a single problem, most cannot assist with integration challenges, they only make it more difficult.”
To take advantage of the incredible innovation in progress in healthcare information technology today, Sanni believes it is critical for organizations to look to a strategic partner that can provide vertical solutions as well as deep integration with underlying technology and mission-critical applications. Ultimately, this delivers a platform that delivers today’s requirements and will meet future growth demands, irrespective of the direction healthcare takes.
Oracle is the global leader in connected healthcare solutions. It delivers strategic capabilities, such as the secure exchange of health records that complies with regulations. More importantly, it also delivers meaningful benefits to the end user – the patient.
“Our connected health solutions provide accurate healthcare of information when and where it’s needed and we assist in improving customer engagement, continuity of care as well as long-term care capabilities from different service providers. Additionally, Oracle does this while providing the ability to seamlessly integrate new and exciting technologies such as tele-health and remote medical devices into the solution,” noted Sanni.
Technology is obviously not the only issue that needs to be addressed when contemplating a national health system such as the NHIS.
However, the right technology provides the starting point for all that is possible in healthcare.
In the past, there has always been a disconnect between the patient, payer and provider.
Today, technology is giving us better ways to enable collaboration and ensure service providers are able to deliver quality care on a long-term basis.
National Information Technology Development Agency (NITDA) has reaffirmed its commitment to promoting indigenous technology operators, dismissing allegations that it encouraged the deployment of fake locally made personal computers.
Responding to accusations from the Certified Computer Manufacturers of Nigeria (CCMON) regarding the alleged spread of counterfeit locally produced PCs, NITDA stressed that it limits government IT contract registration to firms with at least 51 percent Nigerian ownership.
The agency stressed that it aligns with the Federal Executive Council–approved “Renewed Hope Nigeria First Policy” of May 2025, which prioritises Nigerian-made goods and mandates foreign procurements only when no local alternative exists.
NITDA said it is also investing in talent development through its Office for Nigerian Digital Innovation (ONDI), supporting startups, SMEs, and training public servants to meet global standards.
Addressing the “SpeedStar PC saga,” NITDA clarified that the project in question dates back to 2019, and any hardware faults after six years of use cannot be attributed to the agency.
Meanwhile, Beta Computers makers of the SpeedStar PC and a founding member of CCMON has petitioned the Ministry of Communications, Innovation and Digital Economy over the alleged deployment of counterfeit SpeedStar units by NITDA contractors.
In an April 3, 2025 petition, Will Anyaegbunam, managing director, Beta Computers’ accused certain contractors of sabotaging presidential directives on patronising locally made computers.
He claimed that despite repeated requests since August 2024, NITDA has refused to reveal the identity of the contractor linked to counterfeit SpeedStars supplied to an institution in northern Nigeria.
Anyaegbunam further alleged possible collusion within the agency and vowed to pursue legal action to protect the brand’s equity, which has been trademarked since 1996.
Beta Computers has also filed a Freedom of Information request to obtain the names of all contractors who supplied SpeedStar PCs to Gombe State University and other institutions since 2019.
Airtel Nigeria has taken another bold step in its digital transformation and quality of service drive with the launch of Airtel Assist, a WhatsApp-based self-service chatbot designed to offer real-time support to millions of the network’s customers.
Built to meet the growing needs of today’s digital consumer, Airtel Assist provides round the clock full-service experience that allows customers to check balances, buy airtime or data, make secure payments, troubleshoot issues, and access personalised assistance all from the convenience of WhatsApp.
At the core of this innovation is Airtel Nigeria’s commitment to putting people first, ensuring customer experiences are faster, more intuitive, and deeply personalised.
Speaking on the launch, Airtel Nigeria CEO, Dinesh Balsingh, said, “This is Airtel meeting Nigerians exactly where they are, on platforms they trust and use every day.
With Airtel Assist, we are adapting technology at the personal level. It’s fast, secure, and always available, designed to serve real people with real needs, in real time. As a company with a constant focus on customer satisfaction, this is one of the ways we make customer care more accessible.”
The new chatbot highlights Airtel’s continued integration of AI-powered tools to scale service delivery, reduce wait times, and maintain secure customer interactions, solidifying its position as a customer-first, innovation-led brand in Nigeria’s telecom landscape.
It also demonstrates the company’s clear ambition to lead innovation in Nigeria’s telecom sector by adopting tools that are secure, scalable, and inclusive.
To emphasize this perspective, Ismail Adeshina, Director of Marketing at Airtel Nigeria, noted that Airtel Assist was developed with both convenience and empathy in mind.
Ismail said, “Everything about Airtel Assist is designed to simplify and enhance the way our customers engage with us. Whether it’s to check data balance in the middle of a conversation, buying data while commuting, or resolving issues after hours, Airtel Assist is always available, right there on their phones.”
Meanwhile, the product’s intuitive design and ease of use is a demonstration of adaptive technology, adapted for the nuances of local consumers, added Oyebowale Akideinde, Head of Digital Products & Innovation.
“With Airtel Assist, we’re unlocking a human way to connect on one of Nigeria’s favourite digital platforms: WhatsApp! You can now recharge, check balances, and get help instantly,” he said. He also noted that all Airtel subscribers may activate Airtel Assist by sending a WhatsApp message to +2348028800000 or clicking https://wa.me/2348028800000.
By bridging the gap between digital sophistication and everyday convenience, Airtel Nigeria is setting a new benchmark in customer care, one that puts the power of self-service, choice, and real-time resolution into the hands of every user.
Reported cyber attack on the Information Communication Technology (ICT) platform of the Nigeria Customs Service (NCS) has caused significant disruptions to cargo clearance operations at ports across the country.
Licensed Customs agents are already counting their losses to demurrage charges on their consignments as a result of the disruption.
Confirming the development, Mr. Maiwada Abdullahi, spokesman and assistant comptroller of Customs, told Vanguard that the attack occurred sometime ago, adding however, that the system has been restored.
He stated: “Yes, our platform was attacked some time ago, but it has been rectified and is now fully operational. We have strengthened our systems to ensure that cybercriminals will find it much more difficult to penetrate in the future.”
Regarding potential compensation, Abdullahi disclosed that discussions are ongoing with several stakeholders on the matter and hinted at possible relief measures for importers whose goods were delayed during the system outage.
Reacting to the development, Mr. Lucky Amiwero, president, National Council of Managing Directors of Licensed Customs Agents, (NCMDLCA), said that there is a default in the new B’Odogwu home grown ICT platform being promoted by the Customs.
Amiwero also said that the same glitch being experienced also occurred before the B’Odogwu initiative.
He, however, lampooned the Lagos Chamber of Commerce and Industry (LCCI), Nigerian Association of Chambers of Commerce, Industry, Mines and Agriculture, (NACCIMA), for their docile stand against happenings at the Port.
He stated: “The government needs to overhaul the newly introduced B’Odogwu ICT platform, there are defects that needs to be corrected.
“The same defects that was experienced during the era of West Blue before Ngozi Okonjo Eweala who was the Finance Minister at that time intervened, is the same issue currently affecting the B’Odogwu system.
“The glitch has resulted to huge demurrage, huge storage charges, distortion in business plan and high cost of clearance.
“Manufacturers Association, Lagos Chamber of Commerce and Industry (LCCI), Nigerian Association of Chambers of Commerce, Industry, Mines, and Agriculture (NACCIMA) are all there doing nothing. They cannot even react to the situation. All they do is to hold conferences.
“These groups ought to be at the Vanguard of protest against these anomalies rocking the port industry but they chose to keep quiet as if all is well.”
Similarly, Mr. Olawale Odu, an importer and licensed Customs agent, said that the government through the Nigeria Customs Service should engage terminal operators and shipping companies to find a way to assuage the losses to importers by granting them waivers.
NITDA Reacts as Firm Petitions over Deployment of Fake PCs
Airtel Nigeria Launches ‘Airtel Assist’ on WhatsApp
Cyber Attack Hits Customs Platform, Disrupts Clearance Operations
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