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Technology Frees Underwriters from Armchair business

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Insurance experts the world over, seem to agree that insurance agents have a crucial role to play in insurance. Even a session on IT strategies in a cost-cutting environment held recently under the title at ISOTECH 2009 a lot of discussions was focused on agents. The responsibility to improve relationships now likely falls on the underwriter. The role of the underwriter has changed over the past few years, in part due to technology. Gone are the eight-hour days of sitting at a desk. The availability of business rules and automated underwriting has freed up underwriters to take on somewhat unfamiliar responsibilities, one of which is the face and voice of the insurer to agents.
The relationship between the underwriter and agent is an important one, especially in the current market. It is difficult to grow business under the prevailing economic situation in Nigeria without relying on agents. This is more so as most of the insurance companies do not have offices in the remote areas. Experts believe that no matter the innovations which operators may put in place, agents cannot be easily wished away. According to Desmond Azuwike, general managers of ABC Agency and Brokers, you can introduce new products, but consumers may be demanding for simpler products; you can acquire other companies, but capital markets may be tight. Thus, establishing, maintaining and improving relationships with agents may be the answer, he says adding that companies that take innovative approaches are going to win.
While in the past, underwriters and technology may not have mixed well expert opinion says interest in underwriting technology, especially from personal lines, is growing. "What we’ve seen in talking to underwriters is that it is not really diminishing their intellectual capital or eliminating some of the processes. Rather, it is alleviating some of their manual tasks and enabling them to do more of the analytical work they really want to do.
Technology also is freeing up some of the underwriters’ time to become more involved in the sales process, "As you put this technology in place and offer some rules-based underwriting and pricing, you offload some of the template decisions to the other people in the enterprise and free up the underwriters to build relationships and sell more," he says.
More sophisticated technologies have hit the market over the past few years. Some of these technologies, according to experts enable collaboration between underwriters and agents. "The idea behind a workstation is to enable the underwriters to have a central location where they can access internal and external data needed in order to fully evaluate the risk," he says. "So, for example, on the property side, making it possible to calculate the insurance-to-value or probable maximum loss, or on the reinsurance side, doing some line-setting to determine retention levels for facultative reinsurance. Those are the types of things that these newer platforms provide in the commercial underwriter’s space.
"The balance between technology and relationships is critically important to our business"says Azuwike. He added that "the ease and dependability of technology enables our underwriters to focus their attention on the needs of the agency and the customer. It gives them more time to listen and solve real issues without the distraction that tedious, manual processes can create. It is a combination of science and humanity for us. We like to hear from our agencies; if they are not talking with us, then they are talking to our competitor."
He expressed that at ABC, they view the agent/underwriter relationship as critical. "Agents understand that underwriters are not going to be able to write everything that they send, but what agents really value is an underwriter who can work with the agent to move clients to where they want to be. If there’s not anything the underwriter can do on the price, they have to know the business well enough to suggest alternative coverage for different policy forms. Doing this effectively therefore, calls for a good knowledge of the industry, flexibility, willingness and availability.
Technology today has brought about a more purposeful work schedule which allows junior underwriters to do more of the keying and the processing, thereby giving relief to the senior members of the team to do more team-leading activities internally, or venturing out of the office to industry events and beyond. The present level of industry development has empowered underwriters to interact with agents more often. Such meeting created by this technological breakthrough, can be of tremendous advantage in the cross-selling and up-selling of products as well as product training.
Health Insurance; Why Insurers Place Limitations on HIV/AIDS Patients
Nigeria has a population of over 150 million people.  Out of this, the number of people that have tested positive to AIDS is staggering. Only recently, the Lagos state ministry of health reported that over 1 million people have tested positive in recent times. This is outside the old figures and the equally rising statistics in other states of the federation. Today, the number of people living with HIV or AIDS is awesome.
Insurance companies may be unwilling to cover a client who has tested positive to HIV or has a full blown case. AIDS is a silent and brutal infection and has a devastating effect on the financial lives of the sufferers. Research has shown that every single non-group medical claim policy issued in this country permanently excludes hospitalization expenses incurred due to any sexually-transmitted diseases including AIDS (although AIDS can be caused by other myriad factors other than unprotected sex.) It does not matter if you have a health insurance policy for years and didn’t claim a kobo for maybe a decade. If you get infected with the HIV virus in the 11th year, you will still not be covered for any hospitalization expenses incurred due to this.
Of course, to be fair to the insurance companies there are valid reasons for the exclusions of HIV/AIDS.  This is not unexpected especially against the background that 25 years ago, it was strange to hear of any such disease which has defied all medical researches aimed at finding a cure. The expenses required for treatment and eventual outcome is uncertain. The insurance industry depends on statistics about how many people get infected by the disease as well as the average cost for treating such a disease. This is also inclusive of eventual outcomes to guide in prizing appropriately. Therefore, since no reliable data is available on this, it is not surprising that it is excluded from the scope of coverage to avoid making the cost prohibitive. In fact, one of the insurance companies who spoke with this writer explained that while doing research on this subject, diabetics gave an interesting example whose insurance coverage under the health insurance plans in western countries, is variously accessed and usually very expensive.
Using this as an example, it can be clearly expressed that there is a second stage in health insurance where at least expensive insurance is available. Since HIV/AIDS is such a big issue the government would do well to create some kind of a common re-insurance pool just like it has done for certain categories of insurance such as oil and gas underwriting cover, without which the cost of covering this risk is likely to be prohibitive. Meanwhile, the insurance industry is doing its bit by having co-operative talks with some Non Governmental Organizations (NGO) under this subject. The result, though small, compared with the threats of the disease is at least providing some relief to victims, especially in meeting their treatment needs.
However, when insurance coverage for AIDS is viewed alongside other sexually transmitted diseases, one could understand why other STDs sometimes get the attention which AIDS patients don’t get. Statistical data on these lesser diseases is widely available and treatment protocols and outcomes are reasonably reliable like any other non sexually transmitted disease. Most insurance companies expressed concern that the reason this is so is because it flowed from previous mind-set that has been around for decades. At that time, the popular attitude was centered on the fact that somehow sexually transmitted diseases were immoral and hence anybody getting hospitalized due to them deserves not to be covered for the expenses. On the other hand, insurers probably felt that it was very expensive at that time to treat other sexually transmitted diseases which was perhaps acceptable.
It would be fitting if the National Insurance Commission (NAICOM) and the National Assembly could have regulations aimed at revisiting the entire subject of permanent exclusions. By permanent exclusion, we mean diseases that will not be covered irrespective of how long you have been insured compared with standard permanent exclusions such as congenital defects, cosmetic or obesity treatments, non allopathic treatments which are allowed under various regulations. If any insurance company wishes to expand the list it should be allowed to do so as long as an easily understandable communication is made to a prospective consumer and his prior informed assent obtained.

 


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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EdTech Platform Unveils over 5,000 Self-Paced Courses for Skills, Knowledge, and Literacy

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Hallos, formerly known as Aahbibi, has officially announced its rebrand alongside the launch of more than 5,000 self-paced courses aimed at strengthening knowledge transfer, accelerating skill acquisition, and improving literacy among everyday learners across Africa and beyond.

The new identity signals a renewed commitment to building an inclusive, creator-driven learning ecosystem that equips individuals with practical, relevant skills for today’s economy.

Positioned as a creator-economy engine, Hallos brings together education, entertainment, and commerce within a single digital platform. It integrates live classes hosted by creators, social commerce and merchandising, podcast-driven learning, and quiz-based gamification. This blended approach is designed to deepen understanding, boost engagement, and promote fast, practical learning experiences for users at every level.

With creators already active on the platform from Kenya, Ghana, Côte d’Ivoire, Lagos, the United States, and Dubai, Hallos is cultivating a truly global community rooted in African creativity and innovation. Its expanding international network offers diverse perspectives, practical insights, and culturally relevant content that resonates with learners across regions.

Beyond online learning, Hallos is also emerging as a creative economy powerhouse, driving engagement through physical and hybrid experiences.

Upcoming initiatives include the Learning247 Creator Summit at the University of Nigeria, Enugu Campus (UNEC), and a major exhibition at the Enugu Technology Festival. These events are designed to connect creators, learners, and industry stakeholders, fostering collaboration, showcasing innovation, and expanding opportunities in the creative and digital sectors.

At the heart of Hallos’ mission is a four-pillar strategy focused on long-term social and economic impact. The platform is dedicated to supporting women in technology, advancing massive open connected education, and positioning Africa as a global production hub through market-ready skills development.

By empowering individuals with practical knowledge, Hallos aims to strengthen the labour market and unlock new economic opportunities across the continent.

Hallos is also introducing a social impact course that encourages collective participation in Africa’s transformation. The initiative invites individuals, creators, and organisations to help reshape narratives, broaden opportunities, and drive the continent toward greater prosperity.

With its new brand identity and expanded course catalogue, Hallos is charting a bold future for learning — one where creators lead, communities thrive, and practical knowledge is accessible to all.

 


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FG Partners World Bank, AfDB on Climate Action

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The Federal Ministry of Livestock Development has announced its commitment to collaborate with the World Bank Group and the African Development Bank (AfDB) to address climate change challenges affecting Nigeria’s livestock sector.

Permanent Secretary of the ministry, Dr. Chinyere-Ijeoma Akujobi, made this known during a meeting with a delegation from the two banks on Wednesday in Abuja.

She said the partnership aims to unlock opportunities for sustainable growth and resilience in the industry and that the collaboration is strategic in realising the ministry’s strategic goals.

“The proposed collaboration aligns with our mandate to mitigate the adverse impacts of climate change on livestock production, safeguard livelihoods, and promote environmentally responsible practices throughout the value chain,” the permanent secretary said.

Represented by the Director of Planning, Research and Statistics in the ministry Mr. Ohaeri Ezenwa, Dr. Akujobi highlighted the livestock sector’s significance to Nigeria’s economy.

She pointed out that “Despite its importance, the sector is highly vulnerable to climate variability and change,” outlining its implications for animal health, productivity, and greenhouse gas emissions.

While emphasising the urgency of robust policies and reliable data to address the impacts of climate change, the Director (Technical) and Team Lead of the Technical Working Group on Climate Change, Dr. Alike Peter, explained that “These realities underscore the need for evidence-based policies and coordinated national action to drive climate-smart livestock development.”

Dr. Peter said that the Technical Working Group supports the National Livestock Growth Acceleration Strategy (NLGAS), which aims to double the sector’s contribution to GDP from approximately $32 billion to $74 billion in a decade.

He added, “Both growth pathways have direct implications for greenhouse gas emissions, making climate considerations crucial in livestock development planning.”

The ministry is also collaborating with the World Bank to establish a national methane baseline and develop evidence-based mitigation measures.

Dr. Peter said, “Ongoing collaborations aim to strengthen Nigeria’s Nationally Determined Contributions (NDCs) and access carbon markets.”

Dr. Harrison Charo Karisa, a representative from the World Bank Group, highlighted opportunities in climate-smart aquaculture, the blue economy, and carbon markets.

“Seaweed can serve as a nutritious livestock feed supplement rich in essential vitamins and minerals,” he noted.

Dr. Youssouf Kabore, Chief Livestock Officer at AfDB, commended the ministry’s proactive approach and assured the bank’s support in implementing effective interventions in the livestock sector.

 


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Kaspersky Highlights Cyber Threats at a Major Event Such as the Winter Olympics Games

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The 2026 Winter Olympics will begin on February 6 in Italy, attracting the attention of fans both online and offline. Hundreds of athletes will participate, and the host cities are expected to welcome large crowds. Kaspersky experts have listed the types of threats that may emerge in the context of a major international event, regardless of its location.

The Event Audience as a Target

The Olympics attract thousands of people travelling to the host country. Offline spectators may face unpleasant surprises such as fake tickets, which scammers distribute. This could result in stolen funds from bank accounts or even compromised cryptocurrency wallet credentials instead of access to their favourite events. Meanwhile, online fans are at risk from fake live streams and fraudulent websites selling merchandise of their favourite athletes.

Travellers may also encounter fraudulent services posing as cell phone plans that collect and steal personal and financial information. That is why it’s convenient to choose Kaspersky eSIM Store to always stay connected, avoiding potential fraudulent services and physical SIM card hassles.

Attacks on athletes

Cybercriminals may exploit publicly available information and the popularity of the participating athletes. Other scenarios might be targeted phishing attacks and deepfake-based operations aimed at data theft or blackmail.

These should be of particular concern, as well as the potential hijacking of social media accounts. In addition, athletes may face risks of ‘doxxing’, — the public exposure of private information — and other forms of tech-enabled abuse, which can impact personal safety.

Threat actors may also take advantage of vulnerabilities in online security, particularly through data leaks that affect users’ personal information. The Data Leak Checker feature in Kaspersky Premium enables users to identify potential compromises in their accounts, alerting them to any risks of exposure.

Urban infrastructure attacks

Both profit-driven and other types of threat actors may target critical city systems, including transportation, utilities, communication networks, and vulnerable public Wi‑Fi, with the aim of disrupting services or compromising operational stability.

According to a 2024 study by Kaspersky, conducted ahead of the Summer Olympic and Paralympic Games in Paris, nearly 25 percent of the approximately 25,000 free Wi-Fi hotspots analysed in the city were found to have weak or no encryption, putting users’ personal and banking data at risk of theft.

These attacks can be carried out using malware, network intrusions, or manipulation of connected systems, potentially affecting city operations and services relied upon by residents and visitors. Using security solutions such as Kaspersky Premium along with a VPN will help to protect data by encrypting Internet connection and securing online activity.

Ransomware

Ransomware actors, seeking maximum profit, may view mass events and the related entities such as vendors or other organisations in the supply chain as high-value targets. To maximise financial gain from the high demand to attend the event in person, such attacks can target hotel networks in the host city, as well as stadiums, official ticket sales platforms and other event resources.

APT attacks

Advanced Persistent Threat (APT) actors also consider large international events as strategically significant targets due to their global visibility, high concentration of critical IT infrastructure contractors and complex supply chains.

A prime example of such an attack was the Olympic Destroyer, used against the IT infrastructure at the 2018 PyeongChang Olympics. In this attack, the malware spread within the organisers’ network using compromised credentials and was aimed at sabotage and disrupting the operation of the event.

Hacktivism attacks

Hacktivist actors may launch campaigns targeting event-related organisations to achieve their strategic goals and public attention. These offensive operations could take the form of data theft and leaks, misinformation, or the disruption of the systems involved in the event, such as broadcast infrastructure or ticketing platforms, potentially affecting both the spectators and organisations.

“Events on the scale of the Olympic Games typically draw significant attention from cybercriminals, and potential threats can take many forms, affecting spectators, cities’ infrastructure and the athletes themselves, as well as millions of people accessing with digital services before, during and after the event.

The international dimension and big audience make such events especially attractive targets for sophisticated actors, who pose serious threats that everyone involved should be prepared for,” said Igor Kuznetsov, Director of Global Research & Analysis Team at Kaspersky.


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