Telecom
Telcos Claim Voicemail Does not require Regulation
Telecommunications operators in the country under the aegis of Association of Licensed Telecoms Operators of Nigeria (ALTON) have insisted that the voicemail service on mobile telephone lines does not require policy or regulatory intervention from the federal government or its agencies.
Mr Gbenga Adebayo, chairman of ALTON
ALTON assertion followed an order issued by Dr Isa Pantami, minister of Communications and Digital Economy to the telcos to deactivate voicemail services on all existing phone lines in the country.
The minister directed the sector regulator, the Nigeria Communications Commission (NCC), to ensure that the service providers complied with the order.
The minister claimed that Mobile Network Operators were using the automatic activation of the voicemail service on their platforms to exploit Nigerians.
About two months since the directive was issued, there is no indication that the telcos complied with the order.
Mr Gbenga Adebayo, chairman of ALTON, said that the voicemail service was a “basic system feature” that did not require the intervention of the government.
“Voicemail is a value added service offered to all willing subscribers and those who do not want the service can always opt out of voicemail services.
“It is a basic system feature and not one of those services requiring policy or regulatory intervention,” he said.
While ordering the deactivation of the voicemail on mobile phone lines, Pantami had alleged that the telcos were compelling Nigerian subscribers to use the service by default.
According to him, it was worrisome and totally unacceptable that subscribers were incurring financial charges for a service they were compelled to use.
The minister had equally directed the NCC to compel the telcos to stop “illegal deduction” of subscribers’ data, and reduce the cost of data in the country.
The telcos had denied reports that they were engaging in illegal deductions, arguing that updates, downloads and some other activities on smartphones were responsible for unaccounted depletion of data.
Adebayo insisted that the telcos were not guilty of illegal deductions, as alleged by the minister.
“There are no such things as illegal deduction by any operator,” he said.
In response to the order to slash the cost of data, the telcos had argued that the price of data was determined by market forces, including cost of operations.
Asked whether the NCC had asked the operators to reduce the cost of data, Adebayo said, “There are regulatory procedures and framework for price variation and we will continue to comply will all such provisions as may be directed by the NCC, our regulator, from time to time.”
Adebayo, in the same vein, outlined the telcos’ demands on the Federal Government in the New Year.
Top on the list of demands was the classification of telecommunications infrastructure as critical national infrastructure, a development which would ensure that the facilities are protected by the government as national assets.
“We want the government to classify telecommunications infrastructure as Critical National Infrastructure and accord telecom cell sites, fibre optics cables and all supporting infrastructure the same level of protection being provided for critical economy infrastructure such as the oil pipelines and railway tracks,” Adebayo said.
Pantami had recently disclosed that the government was working on an Executive Order which would designate telecoms infrastructure as CNI.
Other issues ALTON is asking the Federal Government to resolve include “multiple taxation and multiple regulation” of telecom services.
ALTON had called for the amendment of Tax Order of 2015 to reduce multiple taxation.
Apart from the statutory taxes levied on operators, telcos pay Annual Operating Levy of certain percentage of earnings to the NCC and are also charged various rates by some other agencies of the federal, state and local governments.
“Illegal closure of telecom sites in the name of tax and revenue collection is an aberration that must be met with severe sanctions,” Adebayo added.
The ALTON chairman urged the communications minister, ensure that all the stakeholders in the sector work together to move the industry forward.
Airtel Nigeria, telecom service provider, has announced that its AI-powered Spam Alert Service issued over 9.6 million spam alerts between March 13 and May 20, 2025.
As part of its ongoing commitment to protecting customers from unwanted and potentially fraudulent communications, Airtel designed the AI Spam Alert service to analyze traffic patterns and detect anomalies.
In the period since launch the AI pinpointed a total of 9,667,008 SMS as potential spam messages in the two months after its launch.
Of these, the system identified 528,080 on-net (Airtel-to-Airtel) and 9,138,928 off-net (from other networks) numbers as suspected spam messages, demonstrating the scale of the threat and Airtel’s advanced processing capability.
Airtel Nigeria is a subsidiary of Airtel Africa.
Commenting on this development, Dinesh Balsingh, CEO, Airtel Nigeria, restated Airtel`s commitment to protecting its customers.
“This milestone demonstrates the strength of our AI-driven infrastructure in combating the growing menace of spam and scam calls. At Airtel Nigeria, we are focused on connecting Nigerians and ensuring their safety and confidence while using our network.
“We understand that trust is the cornerstone of digital communication. That’s why we’ve invested heavily in intelligent systems that not only detect potential threats but also learn and evolve with data. As threats become more sophisticated, so will our solutions. As a company, we remain focused on leading the industry in innovation and customer satisfaction, ensuring that every Nigerian can enjoy a safer and smarter digital experience,” Mr. Balsingh said.
The Spam Alert Service is part of Airtel Nigeria’s broader strategy to integrate artificial intelligence into its core offerings to deliver smarter and safer experiences for its customers across the country.
Recall that the Spam Alert Service was launched on March 13, 2025. A groundbreaking and free solution from Airtel, it notifies users in real-time of suspected spam SMS messages by analyzing over 250 parameters.
The Airtel AI Spam Alert Service is available to all Airtel subscribers on smartphones and feature phones.
Vitel Wireless Limited, pioneer mobile virtual network operator (MVNO) in Nigeria has made another history by announcing the successful completion of interconnectivity with all major Mobile Network Operators (MNOs) in Nigeria.
Kenneth Nwabueze, Chairman and CEO of Vitel Wireless
Recall that Vitel Wireless, became the first Mobile Virtual Network Operator to receive a dedicated number series (0712) from the Nigerian Communications Commission (NCC).
This breakthrough enables Vitel Wireless subscribers to make and receive calls with users on MTN Nigeria, Airtel Nigeria, Globacom (Glo), and 9mobile Nigeria.
It also marks the first time an MVNO in the country has successfully interconnected with all the major MNOs, setting a new precedent for Nigeria’s telecom sector.
Following the NCC’s licensing of 46 MVNOs, Vitel Wireless continues to lead the way in establishing a dynamic MVNO sector in Nigeria—Africa’s largest market and most populous nation.
The company has already achieved several historic firsts: the first MVNO issued a numbering plan and national and international routing codes, the first to launch a location awareness network in Africa, and the first to unveil a strategic nationwide rollout plan.
“We are gathering momentum for our big launch,” said Kenneth Emeka Nwabueze, chairman and CEO of Vitel Wireless.
“We are proud to be showing what’s possible for MVNOs, while also creating a path for others to follow. By leveraging our years of experience in Nigeria’s telecom industry, we are opening up new possibilities where there used to be none.”
Interconnectivity was achieved through a combination of direct fiber connections with some MNOs and indirect routing via third-party providers.
This milestone was the result of a collaborative effort involving engineers from Vitel Wireless, Wireless Technology Labs (WTL), and Interconnect Clearinghouse Nigeria (ICN), working closely with engineers from MTN, Airtel, Glo, and 9mobile.
“We wish to thank the regulatory agency, the Nigerian Communications Commission, for their timely interventions and guidance, which were instrumental in achieving this interconnectivity and bringing the formal launch of the Vitel Wireless nationwide network one step closer to reality,” said Nwabueze.
The company entered a nationwide pilot phase in May 2025, with plans for a full rollout in July 2025, aiming to deliver next-generation mobile services to millions across Nigeria.
Layer3, One of Nigeria’s foremost ICT solutions providers, has once again solidified its place as a trailblazer in Africa’s technology landscape, emerging as the Enterprise Solutions Provider of the Year and Leadership Award in Cloud Services at the prestigious African Beacon of ICT Leadership and Awards held on May 24, 2025, at the Four Points by Sheraton, Lagos.
This year’s event brought together leading tech innovators, policymakers, and thought leaders to recognize organizations making extraordinary contributions to Africa’s digital transformation.
Among the many luminaries in attendance, Layer3 stood out for its 19+ years of consistent innovation, technical excellence, and client-centered service delivery.
Speaking at the event, the organizers praised Layer3’s pioneering work in delivering robust enterprise solutions across sectors, as well as its bold leadership in advancing cloud infrastructure and services across Nigeria and beyond.
“These awards are more than recognitions, they are a reminder of the fulfilment to our mission to deliver peace of mind to our customers,” said David Ita, the Head of Strategy and Business Development of Layer3.
“They speak to the impact we’ve made and the promise we hold for the future of the cloud and enterprise technology business in Africa. We dedicate this honor to our clients, partners, and the hardworking Layer3 team who continue to redefine excellence every day.”
Since its founding, Layer3 has championed a future-forward approach to ICT services offering cutting-edge solutions in enterprise networking, cybersecurity, broadband, cloud computing, managed services, and IT advisory. The company’s Layer3Cloud platform and managed service offerings continue to power the digital ambitions of Nigeria’s leading businesses.
These accolades underscore Layer3’s unwavering commitment to driving transformation and supporting digital economies through smart, secure, and scalable technology.
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