Telecom
Telcos Frustrate MNP- Onwudiwe

Telecom subscribers wishing to migrate from one network to another, under the Mobile Number Portability (MNP) regime, are being frustrated by some telecom operators, according to Uche Onwudiwe, chief operating officer, Interconnect Clearing House Nigeria Limited.
Onwudiwe said that subscribers who are interested in porting to another network are being delayed by SMS routing during the porting process.
“But all those will change; we are working with the Nigeria Communications Commission (NCC) to change the part where people are complaining about, so that the number of people will increase. Actually, we have been having a number of them porting; the number will continue to grow. So by implementing some changes we are making now, in a couple of weeks, we are going to see changes”.
Onwudiwe added that, “The critical area is where subscribers are restricted in the porting access. We are hopeful it will come out better. It is actually meeting the objectives where people can move from one network to another.
“But in the process where people have to send SMS, we are seeing a situation where SMS are not getting through and the responses from the operators are what we are working on to ensure full obligation. We are working with them to clear that process; then the subscribers will experience seamless process.
“When we have done our part; that is, clarifying with the operators, any of them who intentionally frustrates the process shall be taken care of by the NCC,” he explained.
Nigeria CommunicationsWeek recalled that MNP was launched in furtherance to the NCC’s objectives of protecting consumer interest through the development, monitoring and enforcement of compliance with regulations by telecommunications service providers in order to ensure better quality services, fair pricing and competition, and in line with the provisions of section 128 of the Nigerian Communication Act (NCA) 2003 which vests the NCC with the exclusive right to regulate numbers and number portability in Nigeria.
The COO said he hopes the operators play according to the rules guiding the porting process for easier implementation.
After its launch on April 22, 2013, over 4,000 subscribers of the four GSM operators migrated, to other operators’ network within 48 hours.
However, Nigeria CommunicationsWeek gathered that telecom operators have perfected measures to ensure that the critical aspect of the process that involves the intending migration subscribers to forward a short message service (SMS) from one network to another is hobbled.
Going by the “Technical and Operational Principles of MNP Service” released by the Nigeria Communications Commission (NCC) following the MNP launch, “mobile service providers are expected to cooperate to provide port order processes which will be simple, clear, customer friendly and which provides honest information to the customer at all times”.
“Such processes will also consistently meet and improve on the porting timescales provided in the ‘Porting Timescales’ section of the NCC’s document”, but it is not yet uhuru for the “portees”. To port, the subscriber is required to complete a Port Request Form and send a text message with the word “PORT” to a short code “3232”. “Assistance will be made available if required,” the Regulator assured from the beginning.
Telecom
Lebara Nigeria Becomes Member of GSMA Network

Lebara Nigeria has become a member of the Global System for Mobile Communications Association (GSMA) as it expands operations in the West African country.

The membership places Lebara Nigeria within a global network of more than 1,000 mobile operators, device manufacturers, technology companies and digital service providers.
Through the GSMA, the company will have access to industry research, technical standards, policy engagement and industry initiatives.
Lebara Nigeria said the move reflects its participation in the wider telecommunications ecosystem as it develops its operations in Nigeria’s mobile market.
Nigeria’s telecommunications sector plays a central role in the country’s digital economy, with more than 170 million active mobile subscriptions supporting services such as digital payments, e-commerce, education and healthcare.
Industry analysts say participation in international bodies such as the GSMA supports knowledge sharing and the adoption of industry standards.
Lebara Nigeria said GSMA membership will support its engagement with industry developments and policy discussions in the telecommunications sector.
The company said it remains focused on operating in Nigeria’s mobile telecommunications market as demand for connectivity continues to grow.
GSM Association is the advocacy and lobbying organization for the mobile communications industry, representing more than 1,000 mobile operators as full members and a further 400 companies in the broader mobile ecosystem as associate members.
Telecom
Vitel Wireless Warns Public, Says it Not Running any Investment Scheme

Management of Vitel Wireless, mobile virtual network operator (MVNO), has distanced the company from a fraudulent scheme operating under the name: “Vitel Shares Services.”

In an official statement, the management clarified that Vitel Wireless is not selling shares or running any investment schemes.
They warned that the operators of “Vitel Shares Services” are using unauthorised websites, mobile applications, social media promotions, and bank accounts falsely linked to Vitel Wireless to mislead the public.
The statement reads: “The attention of Vitel Wireless has been drawn to a fraudulent scheme operating under the name ‘Vitel Shares Services.’
“We wish to state clearly that Vitel Wireless has no affiliation with Vitel Shares Services, or any platform claiming to offer Vitel shares, investments, or financial products through unofficial channels.
“We do not solicit investments through agents, social media, websites, apps, or third parties. Any platform claiming to offer Vitel Wireless shares or investments outside our official channels is fraudulent and should be treated as such.
“We urge the general public to remain vigilant and verify all information through official Vitel Wireless communication channels before making any payments or sharing personal data.”
Telecom
Airtel Nigeria Deepens Focus on Data Usage Transparency @ Customer Forum

Airtel Nigeria has concluded its second Customer Forum in Abuja, bringing together a large section of customers including high-volume data subscribers, 5G customers, and key stakeholders in another landmark engagement aimed at addressing concerns around data usage, transparency, and customer experience.

The forum themed “Understanding Your Data and Taking Control 2.0.” aimed to strengthen trust in Nigeria’s rapidly evolving telecommunications landscape. The session also featured inputs from representatives of the Nigerian Communications Commission (NCC).
Delivering the Keynote remarks, Dinesh Balsingh, CEO of Airtel Nigeria, who was represented by Femi Adeniran, Director, Corporate Communications and CSR, emphasised that trust remains the most valuable currency in telecommunications, and Airtel remains committed to strengthening customer confidence through transparency and continuous engagement.
He explained that discussions around data consumption have become increasingly important as digital lifestyles evolve, with smartphones, cloud services, video streaming and emerging artificial intelligence applications significantly influencing data usage patterns.
According to him, Airtel recently introduced the Airtel Data Calculator, an innovative tool designed to help customers estimate their data needs based on online activities such as multimedia streaming, video calls, social media usage, and gaming.
“The purpose of the Airtel Data Calculator is to provide greater visibility, support informed decision-making and place more information directly in the hands of customers. Because transparency should never be viewed as a compliance exercise. Transparency is good business,” he stated.
He further reassured customers that Airtel has no incentive to shortchange subscribers through inaccurate billing, forced spending or unnecessary data depletion, stressing that the company’s growth depends on customer satisfaction, loyalty and trust.
Adeniran also highlighted Airtel’s continued investments in network infrastructure, fibre capacity, digital platforms, artificial intelligence capabilities, customer service systems and workforce development, noting that these investments are aimed at improving service quality and enhancing customer experiences.
Oladokun Oye, Director, Customer Experience, Airtel Nigeria, while welcoming participants to the event, said the forum was created to provide customers with an open platform for education, engagement and problem-solving, noting that the customer remains at the centre of Airtel’s business.
“Data has become central to everyday life, powering work, education, commerce, entertainment, healthcare and countless opportunities. As data usage grows, so too does the desire for greater visibility and understanding.
Today’s conversation is part of an ongoing journey. A journey toward greater transparency. A journey toward deeper understanding. And a journey toward a better customer experience for every Airtel subscriber,” he said.
The forum also featured practical demonstrations on data consumption management, device settings, and usage habits that impact data usage. It also included an interactive session by which Airtel teams provided clarifications and offered feedback to customers.
The Abuja event follows the successful maiden edition held earlier this year in Lagos and aligns with broader industry efforts led by the Nigerian Communications Commission (NCC) to improve consumer awareness, transparency, and confidence within the telecommunications sector.
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