Telecom
Telcos Record 9,077 Service Outages in Q2 2020, Says NCC
The Nigerian Communications Commission (NCC) has said that major mobile network operators (MNOs) in the country recorded 9,077 cases of service outages on their networks in the second quarter of the year, resulting in unexpected disruptions to operators’ network quality of service (QoS) delivery and intermittent quality of experience (QoE) by the consumers.
Mr. Adeleke Adewolu, executive commissioner, Stakeholder Management (ECSM), NCC, disclosed this in a presentation delivered during the first Virtual Telecoms Consumer Parliament (VTCP) hosted by the Commission recently in Abuja.
According to Adewolu, of the 9,077 service outages recorded by the operators, 3,585 were caused by incidences of denial of access to telecoms sites for maintenance, 4,972 were triggered by incidences of fibre cuts from construction activities and vandalism while 520 cases were as a result of incidences of generator and battery theft at sites.
Adewolu, however, noted that in a proactive step to mitigate the challenges, the Commission had swiftly responded by taking some major decisions to mitigate any unforeseen challenges that may cause serious disruptions in service delivery to the consumers throughout the period of the COVID-19 pandemic.
He said, “the Commission approved resource sharing by operators throughout the period of COVID-19 pandemic.” These include fibre optic cables and other resources in the event of cable cuts and other unforeseen developments.
“We also ensured that the service providers meet the needs of their teeming consumers by securing Right of Passage (RoP) for all telecommunications officials and staff for easy movement during the lockdown.
“This was to ensure ease of movement to service base stations and other telecom facilities and equipment,” among others.
The ECSM called on all stakeholders to join hands with the Commission in enlightening all citizens on the need to protect the telecom infrastructure in their domain without which quality of service delivery will be hampered.
He noted that the numerous complaints received from consumers by the Commission since the outbreak of the pandemic were indicative of the widening gap between the consumer QoS and the QoE provided by the service providers, which, according to him, needed to be addressed.
He charged operators on the need to increase and improve their network capacity following the unprecedented increase in consumer demand.
“Also, service providers must embark on pervasive consumer education and enlightenment campaign about data usage and billing to ensure their subscribers have all the required information to make informed decisions so as get value for money spent.
“Operators also need to train and equip their customer care personnel on consumer complaint management as well as ensuring that consumer complaints are resolved conclusively and in line with the revised Service Level Agreement (SLA),” Adewolu said.
He warned service providers to refrain from indulging in unwholesome practices such as modification of data plan without informing the consumers, putting out promotional advertorials without prior approval by the Commission, changing the names and nomenclature of promotions from what was approved, among others to short-change the consumers, warning that the Commission will not hesitate to sanction erring operators.
The ECSM noted that the Consumer Code of Practice requires that once a contract agreement is signed, both parties should adhere to the contract terms and conditions and where a change is required, the validity period should end before any modification is effected.
Meta, in collaboration with the Federal Ministry of Communications, Innovation & Digital Economy (FMCIDE), has launched the Llama Impact Accelerator Program to foster AI-driven solutions across critical sectors in Nigeria.
The eight-month program will support early-stage startups developing AI innovations using Meta’s open-source Llama models. Target sectors include Agriculture, Security & Safety, Healthcare, and a wildcard category for other high-impact applications.
Speaking at the launch, Sade Dada, Head of Public Policy, Anglophone West Africa at Meta, emphasized the initiative’s role in advancing Nigeria’s digital ecosystem. “We are thrilled to partner with FMCIDE in supporting local AI talent. Open-source AI should be accessible and relevant to national challenges,” she said.
The program will begin with a six-week incubation period, offering technical training and mentorship from industry experts, followed by six months of extended support, including access to technical resources.
Minister of Communications, Innovation & Digital Economy, Dr. ‘Bosun Tijani, hailed the initiative as a “major step forward” in Nigeria’s AI development strategy. “AI will be a key driver of national growth, and this program equips innovators with the tools to tackle pressing issues,” Tijani stated.
The Llama Impact Accelerator aligns with Meta’s broader mission to democratize responsible AI access while fostering innovation in emerging markets.
In collaboration with academic and government stakeholders, the initiative is expected to accelerate Nigeria’s AI industry and drive impactful change.
Applications for the program remain open until June 27, 2025. More details can be found at llamaimpactssa.splashthat.com.
In an era where climate change, youth unemployment, and food insecurity loom large over the continent, a powerful new force is rising — young African innovators building a green future from the ground up.
At the just-concluded Africa PachiPanda Challenge 2024, organised by MTN and WWF (World Wide Fund for Nature), Nigerian entrepreneur, Olabisi Rafatu Emmanuel, emerged as one of the continent’s top eco-champions, spotlighting the potential of purpose-driven innovation to rewrite Nigeria’s climate and development story.
While Moses Afopezi of Cameroon took home the top prize with AgricFresh, a smart solution combating post-harvest loss, Olabisi’s reusable menstrual products solutions as a waste transformation model earned her national applause and a seat at Africa’s sustainability table, emerging as the second-place winner.
Speaking during the announcement, MTN’s leadership underscored that this challenge goes far beyond accolades. “Together, we have the power to shape a greener, more sustainable Africa — one bold idea at a time,” Nompilo Morafo, Group Chief Sustainability and Corporate Affairs Officer, MTN, said.
The triumph comes at a time when Nigeria is grappling with the environmental menace of climate change in major urban hubs like Lagos, Abuja, and Port Harcourt, even as the Nigerian government is clamouring for smart innovations to address climate change issues such as climate funding, carbon trading and just energy transition.
The National Environmental Standards and Regulations Enforcement Agency (NESREA) recently reiterated calls for tech-based waste management solutions – making Olabisi’s innovation timely and impactful.
MTN says this is just the beginning. With plans to expand the PachiPanda Challenge to more countries and deepen support for eco-entrepreneurs, the telecoms giant is reaffirming its commitment to socio-economic development through green innovation.
As Nigeria sets its sights on achieving the Sustainable Development Goals by 2030, the PachiPanda story is a timely reminder that the answers may lie not in government halls – but in the dreams and drive of Nigeria’s young changemakers.
In what could be a turning point for Nigeria’s global tech ambitions, Zinox Technologies, a strategic integrated tech solution company and pride of Nigeria ICT ecosystem has been officially invited to represent Nigeria at VivaTech Paris 2025, one of the world’s largest technology and innovation events.
The invitation, extended in partnership with Nigeria’s Federal Ministry of Communications and Digital Economy, is seen as a strategic endorsement of Zinox’s over two decades track record of delivering digital infrastructure, innovation, and enterprise solutions across the country for government, corporates and homes including some African countries.
The four-day event, taking place from June 11–14, 2025, is a major fixture in the global tech calendar, drawing startups, corporates, investors, and tech leaders from across the world. Zinox is expected to engage with international players at its assigned booth while showcasing flagship projects and solutions that reflect Nigeria’s evolving digital capacity.
“Zinox represents the kind of indigenous innovation the world needs to see more of — practical, scalable, and deeply rooted in local challenges,” said one of the international event leads, who confirmed their excitement about Zinox’s participation. “It’s a unique opportunity to place African tech at the centre of global conversations.”
From Local Execution to Global Attention
Zinox’s reputation has largely been built on its ability to execute high-impact, often mission-critical tech projects for both public and private sector players. The company is known for powering most government and corporate sector tech infrastructure rolling out the most integrated ICT projects and partnering global manufacturers with it’s iPower renewable energy solutions. Zinox is credited with transitioning Nigeria from analogue to digital democracy, amongst many other critical projects for companies like Chevron, Shell, FIRS, CBN, NPC, and educational institutions just to mention a few.
Its inclusion at VivaTech reflects growing international curiosity about Nigeria’s digital innovation and infrastructure story, particularly from brands that have built success indigenously.
Konga, the e-Commerce Engine, Joins the Spotlight
In an interesting strategic angle, Zinox will also showcase Konga, the composite e-commerce group it acquired in 2018. The move united two major tech forces under one umbrella and enabled a fusion of logistics, fintech, and commerce with Zinox’s core technology expertise.
Since the acquisition, Konga has benefited from infrastructural reinforcements, platform upgrades and supply chain optimization, becoming Nigeria’s most efficient digital marketplace.
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