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Telcos Seek Time to Regularise SIM Registration

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Telecommunications operators have asked Nigerian Communications Commission (NCC) to allow subscribers a window of time to normalize irregular SIM registration.

This is coming against the backdrop of abrupt disconnection of some telecom subscribers with irregular Sim registration.

Engr. Gbenga Adebayo, chairman, Association of Licensed Telecommunications Operators of Nigeria (ALTON) told Nigeria CommunicationsWeek that his association has made a representation to NCC on the need for this window of time for subscribers with Sim registration issues and is waiting the Commission’s response.

“We have written to the NCC on what we think should be the process for data collection and disconnection of subscribers. Now that we are faced with these problems, we will continue to deal with them. We referred to the issue NCC raised about invalid and improperly registered SIM cards which we have been directed as should not be activated on any network. We agreed; we have no objections whatsoever. We also agreed totally that all data we collect will be domiciled with the Commission. In essence, whatever data we collect from our subscriber with respect to their privacy, we will ship them to the Commission.

“We do have few concerns about the process and we have recommended as follows: That where SIM registration records are rejected, as a result of invalid records, we should be given a period of two weeks, to notify the subscriber before we disconnect. Because what we are told now is that when we gather the data and send to the central database, once they discover any missing item, NCC asks you to disconnect them. So, we are saying, give us a declaration on the data considered improperly done within the number of days. Give us that window of time to at least involve the subscriber and normalize the data. This is critical to avoid disconnecting the subscriber who may have come with good intentions to give his/her data. During that period, we will tell the person you cannot make call, but can only receive; so, we can call the subscriber to comply with the process. But, if within the window of time the subscriber fails to comply, then disconnect other services,” he stated.

Adebayo also expressed reservation over the economic burden place on telecommunications operators to collect high level data from subscribers that involve biometrics as if operators are data collection agency of government which has an agency saddle with such responsibility.

“No operator has received one kobo for SIMs registration. No network received any kobo from the NCC or whosoever for the purpose of SIMs registration. All the monies are provided, from end-to-end, by the service providers. The question should be thrown back to those who received the appropriation, not we the operators. Imagine how much the operators are spending in the present economic situation to register over 120million subscribers. The cost is huge, in terms of hardware. There is also the cost of human capital. The operators created registration centres across the country. You need to calculate how much INEC has used in voters’ registration.”

On the timing of the representation, Adebayo said: “We couldn’t have said this much before now to avoid been accused of not supporting the process. It was better for us to run a follow up; define the issues and talk about it. If I had said these about a year ago, they would have said ‘go and register before complaining’. Today, we have fully complied with all required of us. We have disconnected the lines that are not properly registered as ordered by the regulator. Now, we have identified the issues and seeking for the way forward. Also, if we had made this statement about a year ago, people would have asked us to demand for funds from the government, but we have not looked at that. We are doing what the law requires should be done as directed by the Federal Government through the Commission. We are still going forward to put things in the right perspective. If the data are integrated to the national database, it will help even in security. Due to the biometrics involved, it will be easier to identify people
So, in the era we are, it is disheartening to have multiple lines of data collection without an identified national database.”


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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New Investment Fund Targets Acceleration of Emerging Technology in Nigeria

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The International Rescue Committee (IRC) has announced the formation of Airbel Ventures, a new humanitarian impact investing fund aimed at accelerating the introduction and scaling of breakthrough technologies in crisis-affected communities.

The fund will invest in companies whose ideas have the potential to change humanitarian response, including digital infrastructure for frontline health systems and climate-resilient agriculture.

The launch of Airbel Ventures follows a period of rapid innovation at the IRC, despite the humanitarian sector facing record funding cuts.

In the past year, the IRC’s Airbel Impact Lab has advanced more than twenty Artificial Intelligence (AI) and technology initiatives—from anticipatory action tools powered by climate and vulnerability data, to frontline service delivery using safe, orchestrated AI systems, to breakthrough diagnostic tools for emerging diseases.

Airbel Ventures’ first impact investment is in Signalytic, a company delivering solar-powered computing devices that ensure reliable electricity and connectivity for remote health facilities.

Following the investment, the IRC will pilot Signalytic’s technology with its Nigeria Health team, demonstrating the viability of next-generation digital infrastructure in humanitarian settings.

“We know breakthrough solutions already exist—what’s missing is the path to scale in humanitarian contexts,” said Dr. Jeannie Annan, Senior Vice President for Research & Innovation at the IRC and head of the Airbel Impact Lab.

 


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MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

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MTN Nigeria, the country’s largest telecommunications operator, recorded a historic surge in network disruptions in 2025, suffering 9,218 fibre cuts as of December 31, alongside 211 base station sites affected by theft and vandalism, incidents that disrupted mobile and data services relied upon daily by millions of Nigerians.

MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

The data was revealed by Dr Karl Toriola, chief executive officer/managing director, MTN Nigeria via a social media post titled ‘MTN Nigeria 2025 Wrapped’.

The scale of the damage highlights the growing vulnerability of Nigeria’s telecommunications infrastructure, which has come under increasing pressure from road construction activities, cable theft and deliberate acts of vandalism.

MTN said 5,478 fibre cuts occurred within just the first seven months of 2025, with 760 incidents recorded in July alone, underscoring the intensity of the challenge.

Some of the incidents had wide-ranging consequences, knocking out connectivity across multiple states simultaneously and affecting voice calls, data services, digital payments and enterprise operations.

The company described the situation as a national infrastructure problem, rather than an isolated corporate issue, given the economy’s deep dependence on mobile networks.

“These gaps were shaped by real operational challenges such as fibre cuts, theft, and vandalism. Their impact is felt directly by customers and reflected in what they tell us,” Toriola,

The disruptions were reflected in customer feedback volumes, as MTN handled an unprecedented number of complaints during the year. The operator said it resolved 1,624,263 customer complaints in 2025, spanning call centres, social media platforms, emails and physical service centres nationwide.

Despite the setbacks, MTN pointed to signs of operational resilience. The company retained its ranking as Nigeria’s best network by Ookla, returned to profitability after a challenging period, declared an interim dividend, and expanded its subscriber base to over 85 million users by September 2025.

The figures show that while Nigeria’s telecom operators continue to invest heavily in network expansion and customer service, infrastructure sabotage remains a major drag on service quality and operating costs.

MTN acknowledged that performance improvements remain a work in progress. “We are not where we want to be yet. We see you. We hear you. We exist because of you. And we will get better,” Toriola said.

As the company enters its 25th year of operations in Nigeria, Toriola said MTN is doubling down on customer-centricity, treating every piece of feedback as a guide for improvement, while also stepping up engagement with government agencies.

The CEO renewed calls for stronger regulatory and legal protections for telecommunications infrastructure, urging policymakers to classify fibre cables, base stations and other critical assets as national infrastructure and criminalise vandalism to deter repeat attacks.


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NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

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Nigerian Communications Commission (NCC) has granted operating licences to six new Internet Service Providers (ISPs), effective January 1, 2026, raising the total number of authorised ISPs in the country to 231 from 225 recorded in December 2025.

NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

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The newly licensed firms are Intellvision Technologies Limited, Granet Technologies Limited, Fiber Sonic Limited, Dasol Solution Services Ltd, Boost ISP Limited, and Amazon Kuiper Nigeria Limited.

Five of these companies are headquartered in Lagos, while Granet Technologies Limited operates from Owerri in Imo State, highlighting the persistent concentration of broadband infrastructure in major commercial hubs like Lagos, Abuja, and Port Harcourt.

This development intensifies competition in Nigeria’s broadband market, which faces pressure from dominant mobile network operators such as MTN and Airtel, alongside rapid expansion by satellite providers like Starlink.

Traditional ISPs continue to grapple with shrinking customer bases, aggressive data pricing from telcos, and satellite disruptions, even as NCC data from Q2 2025 showed Spectranet, Starlink, and FibreOne controlling about 65 per cent of the 313,713 active ISP subscribers.

The inclusion of Amazon Kuiper Nigeria Limited marks a significant entry of global satellite broadband competition, building on Nigeria’s recent approvals for other low Earth orbit providers to enhance connectivity in underserved areas.

Industry analysts view the licences as a strategic push to improve internet quality amid rising demand for digital services, though geographic clustering underscores ongoing infrastructure challenges outside urban centres.

NCC’s move aligns with broader efforts to foster a competitive telecoms sector critical to Nigeria’s digital economy ambitions.


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