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Telecom Stakeholders’ Forum to focus on Consumer Protection

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This year’s Nigerian Communications Commission (NCC) organized telecom stakeholders forum will focus on the protection of the telecom consumer in the growing global Information and Communications Technology market place.
The forum which is coming under the aegis of the Stakeholders’ Forum initiated and managed by Africa’s foremost ICT magazine, IT & Telecom Digest, the event will bring together operators, equipment manufacturers, government officials, consumers and other interested parties, essentially to find ways to better protect the consumer in the emerging convergence in the industry.
Hence, the theme of the fourth Stakeholders’ Forum, which is scheduled to take place on March 24, 2009 at the Golden Gate Restaurant in Ikoyi, Lagos, is “Protecting the Consumer in an era of ICT Convergence.”
It is expected to attract the key industry players, companies and individuals in the support industry like power, software, equipment suppliers, as well as the academia and consumer advocacy groups, among others.
Coming at a time when the industry is under pressure from the global economic meltdown, this year’s edition of the Stakeholders’ Forum initiated by IT & Telecom Digest back in 2006 as an annual platform for finding solutions to problems in the ICT sector, will be used keenly by the Consumer Affairs Bureau of the NCC as a medium of reaching out to operators and the various businesses that have developed around the increasingly successful ICT industry in Nigeria. This is with a view to getting them all serve the consumers best in an atmosphere free of rancour in the emerging global village being further brought about by convergence in the ICT industry.
While most operators around the world are contending with the biting crunch of the economic downturn, the NCC has severally assured that the Nigerian industry is insulated by the government’s continued protection of the consuming public through deliberate policies.
People oriented government policy is part of the mandate of the regulator of the industry and in the last eight years, the NCC has introduced innovative consumer protection programmes which has served as an interface between them (consumers) and operators such as the Consumer Parliament.
Therefore, the idea of discussing the place of the consumer in the growing convergence of the ICT industry in Nigeria and by extension the rest of the world is appropriate and is in direct consonance with the government set objective.
Reacting to the theme of this year’s Stakeholders Forum, Mr. Mkpe Abang, Editor-in-Chief and chief executive of IT & Telecom Digest magazine, described the NCC choice of subject as, “most apt and timely, especially at a time like this when the world is in turmoil over the economic indices that continue to plummet. For the Nigerian consumers, they should count themselves lucky given the kind regulator that the NCC is and indeed, the other government agencies that recognises their roles at a time like this.”
Speakers at the Forum this year like in other years would be drawn from operators, equipment suppliers, alternative services providers like the power sector, computer, Internet Services Providers and some concerned consumers of these services. They are expected to deliberate and seek for ways of improving the growth that the industry has already experienced.
It would be recalled that the NCC in the last couple of years have dictated the direction of regulation among other countries of the world especially in Africa where fellow African countries have adopted most of its programmes to affect their regulatory environment.
The Stakeholders Forum is one of such programmes that the agency have used over the years to feel the pulse of the industry and enrich its own regulatory functions. This year however, the focus is not strictly limited to telecommunications as the industry with its massive expansion has influenced the other components of the general ICT industry.
Nigeria with over 60 million active telephone subscribers is dominating the African continent and is one of the world’s fastest growing telecom countries. In the wake of the global economic meltdown, the country leading the rest of Africa has become one of the havens for investors seeking alternative and stable environments to do business.
 

 


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MTN Suspends Data, Airtime Borrowing Service over New FCCPC Lending Rules

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MTN Nigeria has announced the temporary suspension of its airtime and data advance service, Xtratime, following new regulatory requirements introduced by the Federal Competition and Consumer Protection Commission (FCCPC).

MTN Suspends Data, Airtime Borrowing Service over New FCCPC Lending Rules

The telecom giant disclosed the development in a filing to the Nigerian Exchange Limited (NGX) on Thursday, stating that the move is necessary to comply with the FCCPC’s Digital, Electronic, Online or Non-Traditional Consumer Lending Regulations, 2025.

Xtratime, widely used by prepaid subscribers, allows customers to borrow airtime or data and repay on their next recharge.

In the disclosure signed by Uto Ukpanah, company secretary, the firm confirmed the halt, noting, “MTN Nigeria Communications PLC hereby notifies the Nigerian Exchange Limited and the investing public that the company has temporarily suspended its airtime and data credit advance service (‘Xtratime’).”

The company explained that the service now falls within the scope of the FCCPC’s expanded regulatory framework, which mandates fresh licensing and stricter compliance procedures for digital credit providers.

“The suspension relates to the implementation of processes under the Digital, Electronic, Online or Non-Traditional Consumer Lending Regulations, 2025, which introduced a new compliance and licensing framework for entities providing digital or non-traditional consumer credit services,” the statement added.

Despite the suspension, MTN reassured subscribers that alternative channels for purchasing airtime and data remain fully operational. It also downplayed the financial impact of the move.

“Given the scale within the revenue mix, we do not expect the temporary suspension to have a material impact,” the company said, adding that it is closely monitoring customer behaviour and will provide further updates in its first-quarter 2026 results.

The FCCPC’s 2025 regulations significantly broaden oversight of Nigeria’s digital lending ecosystem, bringing telecom operators and other providers of short-term credit services under stricter scrutiny. Companies offering such services are now required to register and obtain regulatory approval to continue operations.

The Commission had initially introduced a framework for digital lending in 2022, but expanded it in 2025 amid rising concerns over consumer debt, data privacy and lending practices.

 

 

 


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Nokia, Orange Partner on AI-native 6G Networks

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Nokia and Orange are co-developing new strategies to maximise spectral efficiency across existing and future mobile bands, including the upper 6 GHz range, as networks transition toward 6G.

This follows an announcement of a partnership with NVIDIA to develop and evaluate Artificial Intelligence Radio Access Network (AI-RAN) technologies.

The initiative will combine the anyRAN 5G software of Nokia with the AI infrastructure of NVIDIA to improve network performance and energy efficiency.

The collaboration aims to transform service delivery for Orange across Europe, the Middle East, and Africa, says Nokia.

Under a new structured co-innovation framework, the partners will explore how GPU-based radio processors can boost performance via advanced receivers.

The goal is to integrate artificial intelligence (AI) directly into the RAN to automate environments, support sensing services and drive resource utilisation.

“By collaborating with Nokia and NVIDIA, we can better understand how the AI-native architecture enabled by AI-RAN can improve the efficiency of key radio algorithms such as scheduling, beamforming, and power optimisation — enhancing both spectral efficiency and energy performance, while also enabling advanced capabilities like predictive optimisation and radio sensing. This collaboration is an important step in our long-term network strategy,” says Laurent Leboucher, group chief technology officer at Orange.

Pallavi Mahajan, chief technology and AI officer at Nokia, comments: “AI is reshaping how networks are designed, introducing new levels of intelligence and flexibility across the radio layer.

“Through this collaboration with Orange, we are exploring how Nokia and NVIDIA’s AI-RAN solution brings advanced AI and RAN functions together in a unified architecture. This will be instrumental in enabling the industry’s transition toward cognitive, AI native networks.”

Orange is currently the fourth-largest telecoms operator in Africa with 18 markets on the continent. The partnership marks a significant attempt to leverage AI to accelerate digital transformation as the first wave of 6G approaches.


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Zoho Nigeria champions women’s digital empowerment at the Guardian Women Festival

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Zoho Nigeria partnered with Guardian Newspapers for the Guardian Woman Festival, a month-long initiative celebrating women’s contributions to business, governance, and social development while promoting digital empowerment for female entrepreneurs.

Zoho Nigeria champions women’s digital empowerment at the Guardian Women Festival

Kehinde Ogundare

Held at the Federal Palace Hotel in Victoria Island, Lagos, the festival focused on the theme “Reciprocity,” encouraging the exchange of value, networks, and digital innovation to strengthen women-led businesses and foster collaboration.

During the event, Kehinde Ogundare, Country Head of Zoho Nigeria, delivered a keynote address titled “Give Value, Gain Growth: Women Driving Reciprocal Innovation in the Digital Economy”. In his remarks, he highlighted the urgent need to bridge the digital gap for female entrepreneurs.

While Nigeria has the highest concentration of women-owned businesses in Africa, fewer than 30% currently use digital tools to manage or grow their operations. Ogundare noted that technology does not replace the strengths women already bring to business, such as relationship building and community engagement. Instead, it amplifies them, enabling entrepreneurs to reach wider audiences and scale more efficiently.

“The difference is not talent. Not capital. Not ambition. It is digital adoption,” said Ogundare during his keynote. “Smart tools create smart businesses. Smart businesses create strong economies. When women entrepreneurs and leaders have access to the right tools, the possibilities for growth are limitless.”

Zubaida Aliyu, Sales Manager at Zoho Nigeria, also brought her expertise to the festival’s panel session on ‘Women in the Business of Digital Innovation’. She highlighted how women are uniquely positioned to create shared value in digital spaces by building platforms that encourage knowledge sharing, mentorship, and collaboration.

Aliyu also challenged organisations that continue to view women’s digital inclusion primarily as corporate social responsibility rather than a strategic business priority.

“Tech creates a level playing field,” she said, noting that digital platforms remove limitations related to location and infrastructure size. Addressing organisations that overlook the economic value of inclusive digital strategies, she added, “They are leaving money on the table — they need to think of it as a strategy not charity”.

Through its participation in the Guardian Woman Festival, Zoho reaffirmed its commitment to providing affordable and accessible enterprise-grade technology to businesses of all sizes. By helping women transition from manual effort to digital efficiency, Zoho aims to support entrepreneurs build scalable enterprises and ensure their sustained success in Africa’s digital economy.


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