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Telecoms subscribers’ compensation for poor service starts this month – NCC

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Nigerian Communications Commission has announced that its directive requiring telecom operators to compensate subscribers for poor service quality will take effect from this month.

Telecoms subscribers’ compensation for poor service starts this month – NCC

NCC

In an FAQ released on Tuesday, April 7, the Commission clarified that the directive applies specifically to Mobile Network Operators (MNOs) that fail to meet their Quality of Service (QoS) Key Performance Indicators (KPIs).

These include major operators such as MTN, Airtel, Globacom, and 9mobile, although the NCC did not specify which of them fell short of the required standards.

The Commission explained that the compensation framework covers service failures affecting voice calls, data services, and SMS. It also applies to both individual and corporate subscribers.

According to the NCC, subscribers will qualify for compensation if they experienced poor network service in an affected Local Government Area and carried out at least one revenue-generating activity, such as a billed call, SMS, or data session, during the relevant period.

The regulator emphasised that subscribers do not need to apply for compensation, as operators are mandated to automatically identify affected users and provide compensation directly. It added that only service failures falling below defined thresholds under the QoS Regulations will qualify, while brief or quickly resolved disruptions may not be eligible.

The NCC also noted that a separate compensation framework already exists for Internet Service Providers (ISPs). The directive was earlier announced in a statement by the Commission’s Head of Public Affairs, Nnenna Ukoha, as part of efforts to prioritise consumer protection within Nigeria’s telecommunications sector.

The Commission highlighted the critical role of telecom services in economic activity, communication, and access to digital opportunities, noting that poor service quality can negatively impact productivity, business operations, and public confidence.

It added that the compensation policy complements existing regulatory measures aimed at monitoring service delivery and enforcing performance standards across the industry.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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US Library Blames Hackers for Viral Posts Urging Violence in Nigeria

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Westerville Public Library, a public library that serves the community of Westerville, Ohio, a suburb of Columbus in United States is in the news after its social account urged violence against Nigerian politicians.

US Library Blames Hackers for Viral Posts Urging Violence in Nigeria

Library staff said the inflammatory messages were not written by any employees and moved quickly to purge the feed and regain control of the account, rattling regulars who are used to the library’s usually low-traffic presence in Uptown Westerville.

The Columbus Dispatch reported that the library’s X account first posted a message calling for the death of Nigerian politicians, starting with the country’s president.

According to the paper, most of those posts were wiped from the feed within about half an hour.

The Dispatch also noted that the account had been sitting dormant since 2024 before the violent statements suddenly went live, and its full report includes the timeline and language that circulated on the platform.

After the posts appeared, the library issued a short note on X that read, “Please disregard any recent posts you may have seen from the Westerville Library on this platform today. Thank you for your understanding.” As reported by The Columbus Dispatch, communications director Tamara Murray told the paper the account was hacked shortly before the messages were published and that staff were working to recover passwords.

The library did not immediately say whether law enforcement had been notified.

 

 


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IshowSpeed’s African Tour was ‘Spy Job,’ for Elon Musk-   Seun Kuti

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Oluseun Anikulapo Kuti, popularly known Seun Kuti, Nigerian musician, has claimed that IShowSpeed, American streamer’s African tour was was funded by Elon Musk, billionaire tech mogul.

IshowSpeed’s African Tour was ‘Spy Job,’ for Elon Musk-   Seun Kuti

Seun Kuti

According to the singer and the youngest son of Fela Kuti, Afrobeat pioneer, the tour aimed at testing the reach of Musk’s satellite across the African continent.

Seun Kuti also explained that the streamer’s tour was not just to see the beauty of Africa, but was a spy job for Elon Musk.

”They all have the agenda. All that was a spy job for Elon Musk. I hail him and we have our own people pursuing him with us“, he added.

IShowSpeed completed a landmark 28-day tour of Africa, visiting 20 countries between December 29, 2025, and January 27, 2026, aimed at experiencing local cultures and engaging with fans.

The trip, which featured live-streamed visits to nations including Nigeria, South Africa, and Ghana, saw him surpass 50 million subscribers. He described the experience as life-changing.


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Tim Cook Steps Down After 15 Years as Apple Inc. CEO, John Ternus Takes Over

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Apple Inc. has announced that Tim Cook will step down as CEO after nearly 15 years at the helm, with Senior Vice President of Hardware Engineering John Ternus succeeding him effective September 1, 2026.

Tim Cook Steps Down After 15 Years as Apple Inc. CEO, John Ternus Takes Over

Tim Cook

Cook, who joined Apple in 1998 and took over from the late Steve Jobs in 2011, will transition to the role of executive chairman, assisting with global policymaker engagement while remaining involved in key company matters.

The announcement follows months of speculation about Apple’s leadership succession, with Ternus, a 25-year veteran involved in major product launches including the iPad, AirPods, iPhone, Mac, and Apple Watch, positioned as the natural choice.

In a statement, Cook described leading Apple as “the greatest privilege of my life,” praising the team’s innovation and dedication to enriching customer lives through world-class products and services.

He lauded Ternus as a “visionary” with “the soul of an innovator,” expressing full confidence in his ability to guide Apple forward.

Ternus, who joined Apple in 2001, called Cook his mentor and voiced profound gratitude for the opportunity, stating he is “filled with optimism about what we can achieve in the years to come.”


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