Telecom
The Next Level of Applying Technology
Opinion
While there are holdouts in the working world still using pen and paper to work in the field, more and more organizations are already using mobile technology – and many of them are in their second or even third phase of deploying advanced levels. Initially they focused on the obvious gains technology provides – like field techs not having to do data-entry back in the office at the end of a shift – but now that they are comfortable with the tools and the technology, they are looking around for what else they can accomplish with it.
I think the biggest opportunity is the multi-functional capability of newer mobile devices. People started with simple handheld computers that let them jot notes or enter basic data; that is like learning to use a screwdriver.
But now a single device offers an entire toolbox full of capability.
In 2013 users will explore what more they can do with that toolbox. Today you can easily find a handheld device that offers WiFi, GPS, barcode scanning, RFID and a really good camera. When people understand those functions and take some time thinking about how they can be used for their tasks, the horizon is going to get very wide.
Here are some examples that many leading companies have deployed and others will add soon:. Asset tracking – Techs take pictures of the condition of any asset, write up a maintenance or repair report and transmit the photos and report back to the main office instantly, using WiFi. Or a field tech can use RFID or a barcode scanner to identify the asset and then send an associated report.
. Inventory – Real-time tracking is a huge advantage; when someone in the field consumes a part or other asset, a real-time report and inventory update can go back to the central office, which can react automatically by ordering a replacement.
. GPS – Advanced GPS functionality can be used for exact locationinformation of workers or equipment, or for efficiency improvements such as route optimization.
. Wireless networks – Most devices are already solid in offering 3G-level wireless speed and access; when 4G modems come out, they will quickly be integrated into the mobile form factors. That will allow for faster transmission of bigger files in both directions. 4G is coming, and the leading products will have it.
Other developments to watch – Cloud computing (software as a service) lets users deploy new functions quickly and at a low initial cost, because there is no upfront expense of buying software. Machine-to-machine communication, where remote sensors on field assets can communicate with a field tech’s handheld device, will let a tech know what to expect in advance, offering all sorts of efficiency improvements. And for retail operations and other functions that involve payment processes, several mobile payment companies are making it easier to take credit card payments on the fly.
These are just a few of the advanced capabilities that are available now and will be adopted more in the year ahead.
Smartphones are the new computers
Another interesting development is that more people are doing their jobs with their cellphones. There is a generation of workers coming up that thinks nothing of running their lives on a little phone; their logic is, why not use it for their jobs, too?
I see more and more demand for devices like small rugged handheld devices or rugged smartphones. So besides seeing a move toward the larger tablet form, we may also see a surge at the opposite end – to devices even smaller than traditional handheld computers.
In the world of wireless, the capabilities that 4G networks make possible are going to change the way field techs work.
The speed will let you do everything wireless faster, and the quantity of information you can send will be so much larger. Things that would have taken too long to send before – database files, schematic, maps, photos – now will not slow you down.
You can even extend this scenario to streaming video and other rich media – there is a wide variety of ways you can communicate to troubleshoot or solve a problem no matter how far it is between the problem and the answer.
The role of collaboration in workflow
Applications called enterprise-collaboration tools – essentially, social media within an organization – offer the ability to connect employees across all levels of an organization. These tools will be used much more widely in 2013.
Field technicians could discuss problems with colleagues not only with words but also with photos, internet links, videos, chat functions etc.
In essence, these types of collaborative tools will capture the collective knowledge of every single person in your organization and make it available to everyone, virtually anytime. And their capabilities can extend beyond inter-organization communication.
Smart outfits will find ways to use these applications to engage directly with customers – how do you think customers would react to real-time updates on appointment times?
Bringing it all together
One of the biggest challenges of all these new technological functions and capabilities will be to get all the pieces to work together effectively.
What you will need is a combination of devices, networks, application and overall integration. The burden here will fall on your organization’s IT department to connect it all effectively.
From my point of view, the key here will be to choose your technology products wisely, keeping in mind this need to integrate everything effectively.
With the complexity of today’s technology configurations, the cost of deployment and downtime is so high if something breaks down on you – that makes it all the more important that your upfront planning and product choices be forward-thinking. You want devices and applications that are rugged and reliable; buy good tough products the first time.
It is impossible to see too far into the future of technology. But I hope that I have been able to at least give you a glimpse of what to expect in 2013.
Happy field work!
Dale Kyle, President, Handheld US
Telecom
Airtel Africa Launches $110m Share Buyback Programme for Capital Efficiency

Airtel Africa Plc has announced a strategic initiative in partnership with Barclays Capital Securities Limited to execute on-market share purchases totaling up to $110 million.

This initiative will be divided into non-discretionary and discretionary segments, marking a proactive step in optimizing the company’s capital structure and enhancing shareholder value.
In a statement released on the Nigerian Exchange and signed by Simon O’Hara, group company secretary, Airtel Africa described this share buyback program as a key component of its broader strategy to return cash to shareholders.
It noted that the program aims to repurchase up to one percent of the company’s issued share capital as of the date of this announcement.
“This decision by the Board reflects the organization’s strong financial position and its commitment to maintaining flexibility while continuing to invest for growth across its markets.
“The initial phase of the program will see Airtel Africa collaborating with Barclays Capital Securities to facilitate the purchase of its ordinary shares,” the statement noted.
According to Airtel Africa, the agreement features two key components operating concurrently: a non-discretionary segment allowing Barclays to purchase up to $60 million of ordinary shares independently of the company, and a discretionary segment where Airtel Africa can guide Barclays in purchasing an additional $50 million, adhering to the regulations set forth by the Market Abuse Regulation (EU) No 596/2014.
“The program is set to commence today and is expected to conclude by November 27, 2026, unless terminated earlier under the agreement’s terms. Airtel Africa has signaled that as the initiative progresses, further tranches may be announced to achieve its objective of repurchasing up to one percent of its issued share capital.
“The primary aim of this buyback program is to streamline the company’s capital. Accordingly, all shares purchased will be cancelled, contributing to a more efficient capital structure. Any transactions will be performed in alignment with pre-defined parameters outlined in the agreement with Barclays and comply with the authority granted by shareholders for share repurchases.”
At the annual general meeting on July 9, 2025, shareholders authorized the company to buy back a maximum of 366.073 million ordinary shares.
Following the previous buyback program, the remaining authority now stands at a maximum of 357.042 million ordinary shares, demonstrating ongoing support from shareholders for these initiatives.
Telecom
NCC Drafts New Rules for Virtual Mobile Operators

Nigerian Communications Commission (NCC), Nigeria’s telecom regulator has released draft rules for mobile virtual network operators (MVNOs) as authorities seek to organize a market that is still at an early stage.

The NCC published the proposed “Business Rules for Mobile Virtual Network Operations in Nigeria” and opened a consultation process for industry stakeholders.
Comments can be submitted until June 29, while a public consultation is scheduled for July 9.
According to the NCC, the proposed rules define the obligations and responsibilities of both MVNOs and host network operators (HNOs).
The framework also sets conditions for licensing, compliance, interconnection, numbering resources, SIM and eSIM management, and network hosting agreements.
Regulators also seek to guarantee fair access to telecom infrastructure and reduce delays tied to the integration of MVNOs into existing mobile networks.
The text further includes provisions related to service quality, customer protection, network reliability, and data security.
Violations could lead to administrative sanctions or corrective measures under existing telecom laws.
Nigeria officially opened the MVNO market in 2023. That year, the NCC awarded licenses to 25 operators for a combined 5.9 billion naira, or about $4.3 million. Since then, around 40 licenses have been issued, with operators such as Vitel and Visafone already launching services.
Authorities see MVNOs as a way to improve competition in the telecom sector while helping extend services to underserved and unserved populations.
As of March 2026, Nigeria counted 185.7 million mobile subscribers and 153.8 million internet subscribers, according to NCC data.
Despite the size of the market, digital access remains uneven across the country.
Government estimates show that nearly 20 million Nigerians still remain outside the digital ecosystem.
The GSMA estimated that about 120 million Nigerians did not use mobile internet in 2023.
High service costs and inconsistent service quality also remain major concerns in the telecom sector.
Telecom
Australian Court Upholds Fine Against X Over Child Safety Compliance Failures

An Australian federal court has upheld a fine against social media platform X over failures to comply with child internet safety regulations, bringing to an end a three-year legal dispute between the company and Australian authorities.

The case stemmed from a demand issued in February 2023 by Australia’s online safety regulator, the eSafety Commission, requesting detailed information on how the platform, then known as Twitter, was combating the spread of child sexual abuse material online.
Following the platform’s transition to X under billionaire entrepreneur Elon Musk, regulators accused the company of submitting incomplete responses to repeated requests for information.
A federal court had earlier ruled in October 2024 that X was legally obligated to comply fully with the notice issued by the regulator.
On Thursday, the court ordered the company to pay a fine of 650,000 Australian dollars (approximately 464,900 U.S. dollars).
Federal Justice Michael Wheelahan said the penalty was necessary to ensure compliance by large technology firms.
“A penalty near the maximum is appropriate in the case of the respondent, which is a substantial corporation, so that it operates as a real deterrent and is not simply a cost of doing business,” he said.
Australia has emerged as one of the leading countries advocating stricter regulation of major technology platforms.
The country recently introduced world-first legislation aimed at banning children under the age of 16 from accessing certain social media platforms.
Countries including France, United Kingdom and Canada are reportedly considering similar measures following consultations with Australian authorities.
Reacting to the judgment, eSafety Commissioner Julie Inman Grant said transparency remained essential in holding technology companies accountable.
“Meaningful transparency is critical to holding technology companies to account,” she said.
“This is not only a key part of our work as Australia’s online safety regulator, it also provides the Australian public with important information about how these companies are tackling the worst-of-the-worst content on their platforms,” she added.
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