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The role of Human Capital Management in the new world of work

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By Ronnie Toerien, Oracle HCM Sales Development & Strategy Leader – Africa

The world of work has been changing for some time, particularly over the last decade as emerging technologies equipped enterprises with the tools to operate with greater efficiency, innovate and explore a new potential. However, unprecedented events in 2020, have accelerated this transformation at an unimaginable pace.

With mandates to work from home if possible, the disruption of traditional business models is being driven by pure necessity. Like other contemporary, cloud-based business systems, Human Capital Management (HCM) has a vital role to play in ensuring business continuity, and resilience, as we march into the new world of work.

First and foremost, cloud-based HCM is essential to provide continued access to and support for remote workers, and at the same time safeguard the safety and health of employees. In the case of the latter, one product example is Oracle’s Workforce Health and Safety solution, currently free to all Oracle HCM Cloud customers. A business’s workforce is its greatest asset and should remain its greatest concern. Especially now. With employees scattered, the data collected, and analytics generated, by next-generation HCM solutions become crucial to combat absenteeism, identify at-risk individual employees and formulate a succession planning strategy across an entire organisation.

Crises, and the manner in which they are handled internally, can have a major impact on talent retention and acquisition, which will have a knock-on effect for business delivery. Reassurance through empathetic communication is essential. Empowering employees with information about the company’s strategy during such periods, as well as providing open channels for two-way conversation, gives people a sense of belonging to an organisation that is looking after and listening to them.

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Going hand in hand is the need to help grow employees. Learning and development are often affected when enterprises embark on crisis cost-cutting, but the current climate is the perfect opportunity for HR to equip staff for new roles, or take advantage of employee skills and use them in new ways (possibly gig economy opportunities) that support the organisation, and the individual’s own professional growth.

It is important to note that the new world of work is under a microscope. Business success is no longer solely reflected in revenue. Public perception can have a powerful impact on customer behaviour, as it spotlights caring organisations and their opposite: those enterprises taking advantage of a situation and their staff.  Cloud-based HCM applications help make work inherently more human-focused.

The new world of work is also notable for its drastically altered business processes. Older ways of working are often proving too inflexible to overcome current challenges. Cloud HCM plays its part in breaking down rigid division, not only between departments but data sets as well. As a powerful integration tool, it can bring together information and related components that do not naturally connect. For example, analytical tools can be combined with a combination of absentee data and workforce plans to model scenarios and combat skill gaps in reality. Such is the case with newly available Oracle Analytics for Fusion HCM, which seamlessly draws together and uses cross-functional data.

Cloud HCM’s’ removal of barriers applies to people too. The future of work is about connection, and contemporary applications equip employees to work more diversely within an organisation, collaborating with colleagues across the whole company ecosystem. Hierarchies and silos have given way to a flattened organisational structure of diverse networks working towards a single goal, opening the door to innovation and greater operational agility.

The foundation of a lasting, successful business process change is a culture shift. The latest HCM tools break down resistance to new systems, especially now as workers engage with the modules regularly from their remote work location. HCM is ushering in acceptance of a whole new way of working, with the likes of voice-commanded digital assistants proving their time-saving value, and other benefits, to users.

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The new world of work is unquestionably one of co-existence between humans and autonomous systems, underpinned by the likes of machine learning and robotics. Just as traditional HR helped to streamline an employee’s entrance into an organisation, maximise their contribution and bolster their employability, cloud HCM is fulfilling the same function. This, while bringing together man and machine, which is key to business success in the future of work.

 

 

 

 

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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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Africa Prudential Unveils Digital Growth Strategy

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Africa Prudential Plc has reaffirmed its commitment to sustainable growth and digital transformation after posting another strong half-year financial performance, driven by robust growth in its core registrar business, technology-driven solutions and increased activity in Nigeria’s capital market.

Speaking during the company’s H1 2026 Investor Call on Tuesday, the management outlined plans to deepen revenue diversification and accelerate innovation as part of efforts to reduce reliance on interest income and strengthen long-term profitability.

The company reported gross earnings of ₦4.28 billion for the first half of 2026, representing a 27 per cent increase from ₦3.34 billion recorded in the corresponding period of 2025.

Profit before tax rose by 22 per cent to ₦2.41 billion, while profit after tax climbed 18 per cent to ₦1.59 billion.

Net operating income also increased by 27 per cent to ₦4.21 billion, while total assets grew by 13 per cent to ₦46.53 billion. Shareholders’ funds similarly rose by 13 per cent to ₦12.52 billion.

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According to the company, the impressive performance was driven by sustained growth in its registrar business, increased corporate actions across the Nigerian capital market, stronger treasury earnings supported by the prevailing interest rate environment and rising adoption of its technology-enabled products and services.African Mineral Wealth

Managing Director and Chief Executive Officer, Dr. Catherine Nwosu, said Africa Prudential is steadily evolving from a traditional share registrar into a diversified technology and business solutions provider serving the broader capital market ecosystem.

Addressing concerns from investors about the sustainability of earnings if interest rates decline, Nwosu said the company was deliberately expanding its non-interest income sources.

“Interest rates influence our treasury income positively, but that is why we are deliberately diversifying our revenue streams. Our strategy is to grow recurring fee-based business lines such as our digital solutions, Know Your Customer (KYC) services, AGM technology, probate services and the SabiVest mobile app. Over time, this will reduce our reliance on interest income and create a more balanced and resilient earnings mix,” she said.

She noted that increasing activity in the Nigerian capital market presents fresh opportunities for technology-driven solutions.

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“With capital market activity nearly doubling over the past year, demand for seamless digital investor experiences, improved market efficiency and stronger compliance standards continues to grow. We are investing in technology-enabled solutions that position us to capitalise on these opportunities while delivering sustainable value to our shareholders,” she added.

Looking ahead, the company identified five strategic priorities for the second half of 2026, including driving sustainable growth through its core registrar business and new revenue streams, accelerating technology-led product innovation, strengthening brand leadership, investing in talent development and reinforcing corporate governance.

The investor call attracted institutional investors, shareholders, analysts, regulators and other capital market stakeholders, reflecting strong interest in Africa Prudential’s earnings outlook, revenue diversification strategy and long-term growth plans.

 

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IHS Nigeria Donates Business-Support Equipment to Empower People with Disabilities in Abuja Community

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Communications infrastructure company, IHS Nigeria, has donated business support equipment to empower people with disabilities within the Karonmajiji community in the Federal Capital Territory, Abuja. This is part of the company’s commitment to drive inclusive community development and sustainable livelihood support under its Project Empower initiative.

The equipment was distributed to beneficiaries during a ceremony held in the community on Monday, July 27. The initiative was conceived following a community needs assessment and is designed to empower active traders by providing them with business tools rather than cash grants, thereby strengthening their businesses and ensuring long-term economic impact and accountability.

Speaking at the event, Director, Sustainability, IHS Nigeria, Titilope Oguntuga, described the initiative as a reflection of the company’s commitment to advancing inclusive development by equipping persons with disabilities with the tools and opportunities needed to build resilient livelihoods.

She explained that rather than providing short-term financial assistance, IHS Nigeria adopted an asset-based approach by donating 50 pieces of business support equipment, including sewing machines, freezers, generators and hairdressing kits, to the selected beneficiaries.

According to her, the intervention is designed to create lasting value by supporting entrepreneurship, promoting self-reliance and strengthening household incomes, while contributing to the achievement of the United Nations Sustainable Development Goals, particularly SDG 1 (No Poverty), SDG 8 (Decent Work and Economic Growth) and SDG 10 (Reduced Inequalities).

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In his opening remarks, the Chief of the Karonmajiji Disabled Community, Alhaji Sulaiman Muhammed Katsina, represented by the Secretary of the Community, Alhaji Mohammed Dantani commended IHS Nigeria for its commitment to empowering persons with disabilities through practical and sustainable interventions.

He described the initiative as a demonstration of genuine partnership with the community and expressed appreciation for the company’s continued engagement with the Association, noting that the donation of the equipment was a significant investment in improving the livelihoods of persons with disabilities and would create meaningful economic opportunities for the beneficiaries and their families.

The event brought together traditional rulers, government representatives, leaders and members of the Karonmajiji Disabled Community Association, implementing partners, including Field of Skills and Dreams Vocational Technical and Entrepreneurship (FSD VTE) Training Institute and other community stakeholders, reaffirming a shared commitment to promoting inclusion and sustainable community development.

Project Empower reinforces IHS Nigeria’s commitment to advancing sustainable development through strategic partnerships that promote economic inclusion, strengthen community resilience and create opportunities for underserved communities.

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CIBN, ACAMB Push for Financial Inclusion, Women Empowerment

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The Chartered Institute of Bankers (CIBN) and the Association of Corporate Communication and Marketing Professionals in Banks (ACAMB) have enjoined banks to further deepen and prioritize financial inclusion, women’s empowerment and sustained growth through strategic mandates and frameworks, aimed at closing the financial gap and empowering more small, and medium enterprise (MSME) owners.

Both organisations made this call during a courtesy visit to the newly invested 24th President and Chairman of Council of the Chartered Institute of Bankers of Nigeria (CIBN), Dr. Dele Alabi, Ph.D, FCIB, as part of plans to congratulate him on his investiture as well as seek a stronger alliance between both bodies.

The visit followed Alabi’s investiture where he unveiled his “IMPACT” Vision, themed “Consolidating Our Local Impact, Enhancing Our Global Relevance.”

The vision rests on six pillars: Inclusion across geographic, gender, and generational lines; Membership growth and quality; Professionalism and ethics; Accountability; Competencies and skills development; Technology, automation, and innovation. Other areas of shared interest, include women empowerment, financial inclusion and literacy, as well as MSME clinics, all of which are top on his agenda.

Alabi explained that under him, the institute will be prioritising financial inclusion and women empowerment, because of its realisation that women  are often the primary financial managers and caregivers in families. Access to savings, micro-credit, and insurance acts as a safety net during crisis and allows them to significantly improve living conditions.

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He added that CIBN would be happy to drive joint knowledge sharing and exchange sessions with CBN and ACAMB across various platforms. “Educating the public through public awareness programmes, with ACAMB as the rallying point, is central to what we do,” he noted.

ACAMB President, Jide Sipe, who led the delegation, spoke in unison with the CIBN president, as he noted that, closing the inbalances in financial access help economies grow faster, reduces inequality, and encourages greater civic participation by all.

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