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The role of Human Capital Management in the new world of work

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By Ronnie Toerien, Oracle HCM Sales Development & Strategy Leader – Africa

The world of work has been changing for some time, particularly over the last decade as emerging technologies equipped enterprises with the tools to operate with greater efficiency, innovate and explore a new potential. However, unprecedented events in 2020, have accelerated this transformation at an unimaginable pace.

With mandates to work from home if possible, the disruption of traditional business models is being driven by pure necessity. Like other contemporary, cloud-based business systems, Human Capital Management (HCM) has a vital role to play in ensuring business continuity, and resilience, as we march into the new world of work.

First and foremost, cloud-based HCM is essential to provide continued access to and support for remote workers, and at the same time safeguard the safety and health of employees. In the case of the latter, one product example is Oracle’s Workforce Health and Safety solution, currently free to all Oracle HCM Cloud customers. A business’s workforce is its greatest asset and should remain its greatest concern. Especially now. With employees scattered, the data collected, and analytics generated, by next-generation HCM solutions become crucial to combat absenteeism, identify at-risk individual employees and formulate a succession planning strategy across an entire organisation.

Crises, and the manner in which they are handled internally, can have a major impact on talent retention and acquisition, which will have a knock-on effect for business delivery. Reassurance through empathetic communication is essential. Empowering employees with information about the company’s strategy during such periods, as well as providing open channels for two-way conversation, gives people a sense of belonging to an organisation that is looking after and listening to them.

Going hand in hand is the need to help grow employees. Learning and development are often affected when enterprises embark on crisis cost-cutting, but the current climate is the perfect opportunity for HR to equip staff for new roles, or take advantage of employee skills and use them in new ways (possibly gig economy opportunities) that support the organisation, and the individual’s own professional growth.

It is important to note that the new world of work is under a microscope. Business success is no longer solely reflected in revenue. Public perception can have a powerful impact on customer behaviour, as it spotlights caring organisations and their opposite: those enterprises taking advantage of a situation and their staff.  Cloud-based HCM applications help make work inherently more human-focused.

The new world of work is also notable for its drastically altered business processes. Older ways of working are often proving too inflexible to overcome current challenges. Cloud HCM plays its part in breaking down rigid division, not only between departments but data sets as well. As a powerful integration tool, it can bring together information and related components that do not naturally connect. For example, analytical tools can be combined with a combination of absentee data and workforce plans to model scenarios and combat skill gaps in reality. Such is the case with newly available Oracle Analytics for Fusion HCM, which seamlessly draws together and uses cross-functional data.

Cloud HCM’s’ removal of barriers applies to people too. The future of work is about connection, and contemporary applications equip employees to work more diversely within an organisation, collaborating with colleagues across the whole company ecosystem. Hierarchies and silos have given way to a flattened organisational structure of diverse networks working towards a single goal, opening the door to innovation and greater operational agility.

The foundation of a lasting, successful business process change is a culture shift. The latest HCM tools break down resistance to new systems, especially now as workers engage with the modules regularly from their remote work location. HCM is ushering in acceptance of a whole new way of working, with the likes of voice-commanded digital assistants proving their time-saving value, and other benefits, to users.

The new world of work is unquestionably one of co-existence between humans and autonomous systems, underpinned by the likes of machine learning and robotics. Just as traditional HR helped to streamline an employee’s entrance into an organisation, maximise their contribution and bolster their employability, cloud HCM is fulfilling the same function. This, while bringing together man and machine, which is key to business success in the future of work.

 

 

 

 

 


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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InsomniaQ Spotlights African Creativity in Lagos

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Quickteller successfully hosted the maiden edition of InsomniaQ recently in Lagos, delivering a 12-hour non-stop celebration of African music, culture, and creativity.

A statement from the firm on Sunday stated that the event attracted a diverse audience of music lovers, culture enthusiasts, and festive diaspora returnees, marking a strong debut for what organisers described as a potential signature December event.

InsomniaQ featured a dynamic mix of live performances and DJ sets, showcasing Africa’s rich musical diversity and creative depth. From soulful sounds to high-energy performances, the festival offered a thoughtfully curated journey designed to follow the natural rhythm of its audience’s circadian cycle, sustaining energy, connection, and excitement throughout the night.

Beyond the performances, InsomniaQ emerged as a platform for shared cultural expression, creating space for celebration, discovery, and community. The experience reinforced Lagos’ position as the heartbeat of Africa’s December entertainment season and highlighted the growing appetite for premium, culturally grounded experiences.

Commenting on the success of the event, the Executive Vice President, Group Marketing and Communications, Interswitch Group, Cherry Eromosele, described InsomniaQ as an organic extension of Quickteller’s place in everyday moments of connection, culture, and celebration.

“InsomniaQ was created as a space to celebrate African creativity in its full expression, the music, the energy, and the people who make our culture so powerful.

“Seeing that vision come to life, with thousands of people connecting through sound, movement, and shared experience, has been truly rewarding. This debut edition reinforces our belief in creating platforms that bring people together and spotlights the richness of African talent in meaningful ways,” Eromosele said.

The success of InsomniaQ, according to the organisers, reflects a broader commitment within the Interswitch ecosystem to support experiences that extend beyond transactions into everyday life. By championing platforms that blend culture, innovation, and community, Interswitch continues to shape how people connect, celebrate, and experience Africa’s evolving creative economy.

With its strong debut, InsomniaQ has set the tone for future editions and established itself as a new fixture in Africa’s December calendar, celebrating culture, driving connection, and creating memorable experiences.


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How Moniepoint’s Founders, Tosin Eniolorunda and Felix Ike are Redefining African Tech and Finance

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In an era where global tech giants dominate headlines, two Nigerian entrepreneurs are quietly revolutionizing financial services across Africa, proving that world-class innovation can emerge from homegrown talent and local institutions.

Tosin Eniolorunda and Felix Ike, co-founders of Moniepoint Inc, have built one of Africa’s fastest-growing fintech companies, not despite their exclusively Nigerian education, but in many ways, because of it.

Their journey from the lecture halls of Obafemi Awolowo University and the University of Lagos to the TIME100 Most Influential Companies list stands as a powerful testament to the caliber of talent nurtured within Nigerian universities and the transformative potential of locally-rooted vision.

Tosin Eniolorunda’s path exemplifies how Nigerian educational institutions can cultivate entrepreneurial excellence. After earning his degree in Mechanical Engineering from Obafemi Awolowo University, he didn’t follow the well-trodden path abroad but instead chose to build solutions for Nigerian challenges within Nigeria itself. This decision proved prescient.

Understanding the unique financial ecosystem and infrastructure gaps firsthand from the work at TeamApt Ltd where they were building from majority of the country’s banks, Tosin pioneered several industry firsts: introducing instant POS transfers to Nigeria, launching the country’s first virtual account services, and constructing a vertically integrated payments processing switch with full switching and processing licenses.

These feats and technological achievements must be viewed from the prism that these were deeply contextual innovations born from intimate knowledge of local needs, the kind of understanding that comes from being educated and embedded in the communities one serves.

Felix Ike’s contribution complements this vision with technical brilliance equally rooted in Nigerian educational excellence. Graduating with first-class honors in Computer Science from the University of Lagos, Felix brought to Moniepoint the kind of engineering rigor required to build mission-critical financial infrastructure.

As Chief Technology Officer, he has architected systems that are not just functional but scalable, resilient, and secure enough to serve over 10 million businesses and individuals across Nigeria and Africa. His work demonstrates that Nigerian universities are producing software engineering leaders capable of building world-class technology that can compete on the global stage with technology that processes millions of transactions daily and underpins the financial dreams of an entire continent.

Since its founding in 2015, Moniepoint has evolved into Africa’s largest distributor of financial services in Nigeria, with presence across all 774 local government areas. The company’s all-in-one financial ecosystem offering seamless payments, banking, credit, and business management solutions reflects a sophisticated understanding of what African businesses and individuals actually need to thrive.

The accolades have followed: recognition by TIME as one of the 100 Most Influential Companies in 2025, listing among CNBC’s top UK fintech firms, and ranking in the Financial Times’ Africa’s Fastest-Growing Companies for three consecutive years.

The Moniepoint story as an indigenously rooted but globally compliant player challenges prevailing narratives about where innovation must originate and what credentials are necessary for building transformative companies. Tosin and Felix’s success illustrates that Nigerian universities, when their graduates are empowered with vision, opportunity, and determination, can produce founders who don’t just participate in the global economy but reshape it.


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FIRS Declares NIN, CAC Numbers as Tax IDs from 2026

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Federal Inland Revenue Service (FIRS) has announced that the National Identification Number (NIN) issued by the National Identity Management Commission (NIMC) will automatically serve as the Tax Identification Number (Tax ID) for all Nigerian citizens, while registered businesses will use their Corporate Affairs Commission (CAC) registration numbers.

FIRS Declares NIN, CAC Numbers as Tax IDs from 2026

FIRS

The disclosure was made during a public awareness campaign on the new tax laws posted on X (formerly Twitter) on Monday.

According to the Service, the Nigeria Tax Administration Act (NTAA), which comes into force in January 2026, mandates the use of Tax IDs for certain financial and commercial transactions, including bank account ownership.

FIRS explained that the measure is part of efforts to unify all previously issued Tax Identification Numbers (TINs) by both the federal and state revenue services into a single identifier.

“For individuals, your NIN automatically serves as your Tax ID, while for registered companies, your CAC RC number is used. You do not need a physical card; the Tax ID is a unique number linked directly to your identity,” the Service stated.

The agency noted that the requirement has been in place since the Finance Act of 2019 but has now been strengthened under the NTAA to ensure compliance and ease of administration.

Officials emphasized that the reform would simplify tax processes, reduce duplication, and improve transparency in Nigeria’s tax system.

The Service added that the integration of NIN and CAC numbers into the tax framework would also enhance data accuracy, curb tax evasion, and streamline the monitoring of taxable activities across the country.

Tax experts have described the development as a significant step toward modernizing Nigeria’s revenue administration, noting that it aligns with global best practices where national identity systems are linked to tax compliance.

The FIRS urged Nigerians to ensure that their NINs and CAC registration details are up-to-date, stressing that the identifiers would be required for transactions such as property purchases, contract awards, and access to certain financial services once the NTAA takes effect


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