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The Significance of the IT Department in the Hybrid Era

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By Emmanuel Asika

There’s no doubt that hybrid work has become the new norm, an irreversible way of working. This necessitates every business leader to not only establish a secure and interconnected flexible workplace but also provide the right tools to enhance employee collaboration, communication, productivity, and, most importantly, well-being.

Many business leaders are turning to IT solutions to ensure their businesses and staff have the capabilities to thrive amid numerous challenges.

The Rise of the IT 

Insecurity remains the main inhibition to hybrid and remote work. In light of this, traditional methods employed by IT departments to manage and maintain networked PCs and other devices for ensuring functionality and safeguarding against cyber threats are proving to be less adaptable and proactive than needed for the demands of hybrid work.

What used to be considered reliable procedures for office device maintenance and issue reporting in the “old ways” are now relatively slow and lacking in proactivity. Conventional solutions like VPN networks are being overused and have consequently become less reliable and less stable.

Believe it or not, many a time, rudimentary chores such as acquiring the precise equipment is slow and difficult, with PC installations and placement naturally a lengthy and physical procedure, in addition to the planning needed to secure and mount newly installed PCs to the various locations they are used from.

Arbitrary workstations and processes pose an equally alarming security risk, leading to increased vulnerabilities amid growing daily concerns. Malicious actors exploit an organization’s weakened defenses outside their security networks, while the installation of reinforcements and software updates becomes progressively more challenging.

Many organizations’ IT departments are ill-prepared to manage a dispersed workforce operating from various locations. Contemporary work models demand current technologies.

Flexibility is Key

What employees want are tools that allow them to work from their preferred locations while upholding seamless connectivity with their coworkers. Similarly, employees wish to have a say in selecting the devices that align with their work style and, naturally, cater to their job’s requisites and duties.

Organizations must embrace this flexible work approach. In the post-COVID-19 era, companies are expected to encounter a growing array of external factors beyond their control. Hence, an adaptable approach to operational work models, supported by a cloud-based, modern IT infrastructure, becomes imperative.

This means that a change to a safer, automated, up-to-date cloud-based IT systems is not voluntary but mandatory. According to research conducted by Forrester Consulting in 2020, about 86% of businesses now have up-to-date IT management strategy in place.

In Nigeria, most businesses are adopting cloud services to modernize their operations, improve efficiency, and enhance customer experiences at a global scale.

A report by the International Data Corporation (IDC) reveals that the adoption of cloud computing in the country has been increasing steadily, with spending oncloud expected to grow at a Compound Annual Growth Rate (CAGR) of 35.9% from 2019 to 2024.

Think of having all your staff working quicker with bespoke, cloud-ready PCs that came with each worker’s applications, settings, cloud registration and enrollment included, something similar to equipping a brand-new smart phone with the latest apps.

Rather than being reactive in trying to fix an employee’s system that can make him redundant for several days, an up-to-date management solution enables the IT unit to preemptively resolve possible problems without even knowing that such exist.

With IT safety procedures becoming tougher to carry through as workplaces multiply, a long-lasting safety procedure established on zero-trust philosophy and a more vibrant, cloud-based design that guarantee appropriate and dependable patch management are now more critical than ever before, if we are to prevent staff exasperation and possibly costly data and monetary losses.

Future-proof tools and strategy

With comprehensive data from the world’s major telemetry catalogue of more than 26 million devices, HP gathers practical insights on how best to assist workers, no matter where they are and the way they work.

This helps businesses eliminate speculations and conjectures when applying and bolstering the shift from conventional IT methods to unified, staff-driven, cloud-first infrastructures. We are talking of bespoke safe, dependable, instinctive computing experiences for hybrid or remote work that can develop with the technology needs of the future.

Cloud-backed digital tools like the HP Proactive Insights help businesses collect performance and usage telemetry data from both applications and devices, as well as gauge staff opinion, thus assisting executives keep a tab on workers’ feelings without having to go from one office to another. This helps in guaranteeing a more efficient work atmosphere, greater staff interaction, and improved output.

In 2021, HP launched its latest insight-driven services for the Nigerian market to help IT teams in the country rise to the challenges that organisations are facing. Some of the services include the HP Active Care for proactive device support and maintenance; HP Proactive Insights for intelligent fleet monitoring; and HP Proactive Endpoint Management for multi-OS, endpoint management.

The coming years will be a phase of redefining and reshaping the landscape of work and life.

Our diverse IT departments will remain at the core of our organizations, enabling the flexibility and capabilities that employees and organizations need to thrive in the evolving landscape of hybrid work.

Emmanuel Asika is Country Head, HP Nigeria


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E-Business

Study Reveals 83% of Employees Stay Connected to Work During Time Off, Fuelling Digital Anxiety

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A new Kaspersky survey undertaken in the Middle East, Turkiye and Africa (META) region reveals that digital anxiety is becoming a defining feature of modern work culture, as employees don’t disconnect even during their free time and vacations.

According to the findings, 83% of respondents keep an eye on work tasks outside working hours. An overwhelming 85% reply to all work-related messages in instant messaging apps, while the same share (85%) check work emails during their time off – and 81% admit they are responding to work emails while on vacation or in their personal time.

The pressure to remain constantly available is contributing to heightened stress levels in the workplace. Other sources of stress include work issues, for example, 43% experience anxiety after accidentally sending a random message to a work chat.

Interestingly, not all digital mishaps are perceived equally: 40% report that they take it calmly when they send an unfinished email, proving that some mistakes are considered less damaging than others.

Blurred boundaries between professional and personal life, combined with instant communication tools, are intensifying feelings of constant monitoring and fear of making digital errors.

More than a third (36%) of respondents say they feel extremely uncomfortable or even scared if their boss notices them scrolling through social media at work instead of working. The “always-on” culture may undermine employee well-being, increase burnout risks, and reduce overall productivity in the long term.

“Digital anxiety doesn’t just affect employee well-being – it can also increase cybersecurity risks for organisations. When people feel constant pressure to respond immediately to messages and emails, they are more likely to act impulsively, without carefully verifying links, attachments, or sender identities.

This urgency can make employees more vulnerable to phishing, and other scams using social engineering techniques,” comments Brandon Muller, Technical Expert at Kaspersky.

Kaspersky recommends employees to follow the below tips to avoid digital anxiety and associated cyber risks:

  • Slow down before clicking or replying. Digital anxiety can trigger automatic reactions. A short pause to check sender details, URLs, or attachments can prevent security breaches.
  • Treat urgency as a red flag. Cybercriminals often exploit pressure and fear. Always verify unexpected or urgent requests before responding.
  • Avoid handling sensitive information on unsecured networks. Public Wi-Fi, often used when working outside regular hours, increases exposure to cyber threats. Mobile network and VPN should be applied in such cases.
  • Use technologies that will help reduce risks. For example, Kaspersky Premium offers AI-powered anti-phishing features designed to help warn of potential threats.

Businesses can reduce cybersecurity risks related to employees’ digital anxiety by providing regular cybersecurity training that helps staff recognise threats and respond correctly even under stress.

At the same time, organisations should use robust cybersecurity solutions to minimise the impact of human error. Kaspersky Next’s adaptable and robust cloud-native protection, underpinned by an unequalled cybersecurity track record, is one of such products.

Protection solutions for mail servers, such as Kaspersky Security for Mail Server, with anti-phishing capabilities, help to additionally decrease the chance of infection through a phishing email.


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FG Approves Electric Buses for Civil Servants, Pushes Local Auto Growth

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Federal Government of Nigeria has approved the acquisition of electric buses for civil servants as part of efforts to promote cleaner transportation and boost local vehicle manufacturing.

FG Approves Electric Buses for Civil Servants, Pushes Local Auto Growth

The development was disclosed in Abuja by Joseph Osanipin, Director-General of the National Automotive Design and Development Council (NADDC). Osanipin said the buses would be sourced from local assemblers to strengthen domestic production and stimulate growth in Nigeria’s automotive sector.

He stated: “The initiative is aimed at encouraging the transition to cleaner mobility while creating opportunities for local manufacturers.” According to him, the government has also procured charging infrastructure that will be deployed across parts of the country to support the adoption of electric vehicles.

As part of broader efforts to develop the sector, the council is establishing the Nnewi Automotive Development Park in Anambra State. Osanipin explained: “We are developing the Nnewi Automotive Development Park where we will provide the necessary infrastructure so that users of the park can share facilities.”

He added that the shared infrastructure model would enable investors and manufacturers to operate without bearing the full cost of setting up independent facilities. The council is also seeking additional investment to accelerate the development of the park and attract more industry participants.

Osanipin urged Nigerians to support locally assembled vehicles, noting that increased patronage would help create jobs and drive economic growth. He said the council is providing training to manufacturers and stakeholders to enhance local production of vehicle components such as batteries and tyres.

“The move will reduce import dependence, create employment opportunities, and contribute to the country’s Gross Domestic Product,” he said. The NADDC is also working with the Bank of Industry Nigeria to facilitate the disbursement of the National Automotive Development Fund to qualified stakeholders.


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Jumia Reaffirms Commitment to Consumer Trust on World Consumer Rights Day

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As the global community commemorates World Consumer Rights Day, Jumia Nigeria joined industry leaders, regulators, and consumer advocates at the Lagos Marriott Hotel, Ikeja, for a high-level panel session hosted by the Lagos State Consumer Protection Agency (LASCOPA) on Tuesday, March 17, 2026.

Speaking during the session, Peters Afebuame, Group Head of Content and Production at Jumia, highlighted Jumia’s comprehensive approach to protecting consumers from counterfeit or adulterated products on its marketplace, noting that the company has implemented structured checks and technology-driven systems across the entire product lifecycle, from seller onboarding to post-listing monitoring, to safeguard product authenticity.

“Ensuring product authenticity on our platform requires a combination of technology, policy enforcement, and continuous seller engagement,” he stated.

“At Jumia Nigeria, we have implemented a multi-layered process that begins with rigorous seller onboarding and policy agreements, followed by catalogue configuration controls, AI-driven product attribute verification, and the use of global product identification standards. These systems are reinforced by ongoing quality moderation, brand protection mechanisms, and strict enforcement actions, including product and seller delisting, ensuring that customers can shop on our platform with confidence.”

Central to Jumia’s consumer protection framework is a rigorous seller verification process designed to ensure marketplace integrity. Vendors are required to provide proof of legal and regulatory compliance before gaining access to the platform. This vetting process is reinforced by a strict quality control system that monitors products listed on the platform, backed by a zero-tolerance policy toward counterfeit or substandard goods. Non-compliant sellers face penalties and permanent delisting from the marketplace.

Transparency also remains a core priority in helping customers make informed purchasing decisions. Product listings across the platform feature clear specifications, verified descriptions, and detailed images, enabling shoppers to understand exactly what they are purchasing before completing a transaction.

Recognising that digital literacy plays a critical role in online safety, Jumia continues to invest in consumer education initiatives through instructional “how-to” videos, platform guides, and social media campaigns that equip Nigerian shoppers with practical knowledge to navigate online shopping securely and confidently.

To further strengthen transaction security, Jumia leverages its proprietary payment solution, JumiaPay, which provides a secure and encrypted payment infrastructure designed to protect customer financial data. The company also adheres to internationally recognised data protection standards such as the General Data Protection Regulation (GDPR) and local regulatory frameworks established by the Nigeria Data Protection Commission (NDPC), ensuring responsible handling and protection of user information.

Beyond the point of purchase, Jumia reinforces consumer protection through a customer-centric return and refund policy designed to ensure seamless resolution when issues arise. A dedicated customer service team also provides support through multiple channels, including phone and social media, enabling swift response to consumer inquiries and complaints.

As e-commerce continues to expand across Nigeria, Jumia reaffirmed its commitment to building a marketplace that prioritises fairness, transparency, and consumer safety. Through continuous investment in technology, strong policy enforcement, and ongoing consumer engagement, the company aims to strengthen trust and confidence in Nigeria’s growing digital commerce ecosystem.


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