Broadcasting
The Silent Killer of Great Companies: A Guide To Why Your Processes Will Break (and How to Fix Them)
By Tolulope Obianwu
Every high-growth company experiences a moment when its engine sputters—quietly at first. Emails slip through cracks, customers wait too long, and once-smooth systems start breaking under pressure. This rarely looks like failure; it feels like chaos.
Tolu Obianwu
The truth? Your team didn’t fail. Your process did.
More accurately, the process you never designed to scale.
I’ve led operations and strategy at some of Africa’s fastest-growing fintech companies, building teams and systems that power complex payment infrastructure. And I’ve seen it repeatedly: velocity hides inefficiency—until it doesn’t.
This isn’t just a fintech problem. It’s a scaling problem. And if you’re a founder, operator, or builder, this article is your early warning: poor process doesn’t announce itself. It accumulates, silently, until your best people are fighting fires they didn’t start.
So, before things break, let’s talk about what makes processes fail, and what it takes to build operational structures that scale with your ambition.
DO NOT Confuse Speed with System: Startups are built on hustle. That’s part of the magic. But hustle without design leads to fragile outcomes. What works when you’re a 5-person team becomes a burden when you’re 50. Manually sorting payments, ad-hoc decisions, Slack approvals; these shortcuts become operational debt.
DO THIS INSTEAD:
Build systems early. They don’t have to be perfect, but they must be repeatable. Even lightweight process maps give your team breathing room and build investor confidence.
DO NOT Build Around Individuals: We romanticise “indispensable” team members; the only person who knows how X works. But hero-driven execution is unsustainable. When your process depends on one person being online, awake, or available, you’re not building a company. You’re gambling on burnout.
DO THIS INSTEAD:
Document workflows, spread context, and make knowledge transfer part of your onboarding and offboarding. Structure should outlive talent.
DO NOT Mistake Micromanagement for Control: I’ve seen it too often: leaders respond by inserting themselves into every decision when processes start breaking down. It’s understandable, but counterproductive. Micromanagement is not a fix. It’s a symptom.
DO THIS INSTEAD:
Create trust frameworks. Use process audits, not pressure. Empower teams with clear guardrails, not constant approvals. The goal of an exemplary process isn’t control – it’s clarity.
DO NOT Design for the Happy Path Only: Most processes look beautiful on paper until real users, real edge cases, and real stress tests come in. If your refund process fails when the volume spikes or your reconciliation breaks on public holidays, that’s not a people problem. It’s a design flaw.
DO THIS INSTEAD:
Anticipate failure. Ask “What could go wrong?” Run simulations. Processes must bend without breaking. That’s true resilience.
DO NOT ignore the Role of Culture: Even the best-designed processes die in hostile environments. If your culture rewards shortcuts, ignores documentation, or treats processes as bureaucracy, nothing will stick.
DO THIS INSTEAD:
Make ‘process’ a language, not a punishment. Celebrate people who fix broken steps. Tie operational excellence to career growth. Culture is what makes a process sustainable.
DO NOT Launch Processes Without Data Loops: If you’re not tracking turnaround times, errors, or usage, you’re not managing a process; you’re just hoping it works.
DO THIS INSTEAD:
Instrument every stage. Set KPIs that matter. Let data flag inefficiencies before customers feel them. A great process isn’t just followed – it’s monitored.
Final Thoughts
The truth is: every fast-growing company outgrows its old ways of doing things. There comes a time when velocity alone can’t carry the vision anymore. That’s inevitable. What isn’t inevitable is being caught off guard when it happens.
If you’re building for scale, process isn’t a bottleneck; it’s your runway. The best systems don’t slow people down; they let good teams move faster, with clarity and confidence.
Don’t wait for failure to expose what structure could have prevented it. Build deliberately. Review often. Automate what you can. And above all, make sure your process is strong enough to carry the weight of your ambition.
Because in the long run, it’s not speed that wins.
It’s the ability to move fast, without breaking yourself.
Tolulope Obianwu is a highly experienced professional in operations and technology strategy and currently is Head, Core Operations at TeamApt Ltd
Federal Competition and Consumer Protection Commission (FCCPC) has withdrawn its criminal case against MultiChoice Nigeria Limited and its top executives after both parties reportedly reached an amicable settlement.
Recall that the FCCPC and MultiChoice have been at odds for months since the pay-TV operator hiked the pricing of its DStv and GOtv services in March.
The FCCPC then summoned the company to explain the rationale for the increases and submit supporting papers, after which it said MultiChoice failed to comply.
Viewing this as a violation of the FCCPC Act’s regulatory directives, the Commission filed a seven-count criminal lawsuit accusing MultiChoice and several of its top officials of hindering investigations and failing to comply with summons.
Nonetheless, the parties informed Justice James Omotosho of the Federal High Court in Abuja on Tuesday that they had reached an amicable agreement, bringing the legal dispute to a conclusion.
Daniel Amadi, lawyer to the FCCPC, informed the court that a notice of withdrawal had been filed on August 16, following the resolution of all outstanding issues.
With no objections from the defence, Justice Omotosho dismissed the case, effectively ending the proceedings.
The commission underlined that compliance and transparency are still critical for sustaining trust between firms and regulators in Nigeria’s consumer market.
More than 700 Nigerians have successfully transitioned from renters to homeowners within six months, following the implementation of landmark mortgage reforms spearheaded by the Federal Government through the Ministry of Finance Incorporated (MOFI).
The milestone, announced on Tuesday, marks a significant shift in Nigeria’s housing sector, which has long faced challenges including high interest rates, limited financing options, slow mortgage processing, and a housing deficit exceeding 28 million units.
Central to this transformation is the MOFI Real Estate Investment Fund (MREIF), a Securities and Exchange Commission (SEC)-registered ₦1 trillion fund designed to provide long-term, affordable mortgages to ordinary Nigerians.
The fund offers interest rates as low as 9.75 percent per annum and repayment periods of up to 20 years, making homeownership more accessible than ever.
At full utilization, MREIF aims to enable at least 12,000 Nigerians to own homes, with additional refinancing support planned through the Nigerian Mortgage Refinancing Company.
For decades, many Nigerians have been trapped in a cycle of rent payments, often described as “funding their landlord’s retirement.” Now, with MREIF, homebuyers can secure loans and move into their own homes within weeks.
Since its launch, MREIF has disbursed funds to over 700 homebuyers through 11 Eligible Financial Institutions across five regions of the country.
These institutions, licensed by the Central Bank of Nigeria and preapproved by MREIF, include Abbey Mortgage Bank, Access Bank, AG Mortgage Bank, FCMB, FHA Mortgage Bank, Gateway Mortgage Bank, Globus Bank, Homebase Mortgage Bank, Imperial Homes Mortgage Bank, Infinity Trust Mortgage Bank, Living Trust Mortgage Bank, Nigeria Police Mortgage Bank, Providus Bank, Stanbic IBTC, and Union Bank. Each mortgage represents a family moving from rent into ownership, building equity, stability, and generational wealth.
The Federal Government committed ₦150 billion under Series 1 funding, fully subscribed in December 2024, while private sector investors added another ₦100 billion under Series 2. Additional tranches could scale the fund to ₦1 trillion, ensuring long-term sustainability.
The fund is professionally managed by ARM Investment Managers, with a structure anchored in public–private collaboration to ensure affordability, transparency, and efficiency.
Wale Odutola, CEO of ARM HoldCo, said MREIF embodies the kind of partnership Nigeria has long needed—government resolve combined with private sector rigour.
He added that together with MOFI, they are laying the structural foundation for a housing sector that rewards citizens, unlocks investor confidence, and drives inclusive growth.
Beyond individual mortgages, MREIF also offers offtake guarantees to developers, encouraging new construction projects, creating jobs, and strengthening the housing supply chain. Nigerians in the diaspora now have a transparent, government-backed platform to invest in secure homeownership.
Despite challenges such as inflation, forex volatility, and high construction costs, MREIF’s long-term financing model is designed to withstand economic shocks. As more financial institutions, pension funds, and developers join the initiative, thousands more Nigerians—both at home and abroad—are expected to benefit.
The message is clear: the era of affordable homeownership has arrived in Nigeria. With Federal Government backing and private sector management, MREIF is not just a housing scheme—it is a national economic reform poised to reshape lives and communities across the country.
By Terry Kunle
Nigeria’s first-ever podcast festival is almost here, and it promises to be a cultural moment you won’t want to miss. From powerful voices to vibrant experiences, 40 storytellers, six stages, one innovation session, two live podcasts, one masterclass, the unveiling of the next big podcaster, cultural showcases, and brand activations.
Here are five reasons this first-of-its-kind festival deserves a spot on your calendar:
1. 40+ Storytellers Taking the Stage
Get ready for an incredible lineup of Nigeria’s most influential voices. From Chude Jideonwo and Seun Okinbaloye to Tunde Onakoya, Adaora Mbelu, Morayo Afolabi-Brown, Rufai Oseni, and many more, the festival brings together podcasters, creators, and cultural icons who are shaping conversations across the nation. Expect powerful storytelling, fresh perspectives, and voices that inspire.
2. Live Podcast Shows You Can Experience in Person
PodFest Naija brings your favorite shows to life. Watch live podcast recordings happen in real-time, engage with hosts and guests, and be part of the audience that shapes these conversations. It’s podcasting like you’ve never experienced before.
3. Brand Activations and Interactive Experiences
Major brands including Coca-Cola, Sterling Bank, UAC Foods, Bet9ja, Crown Flour Mills, and others are creating immersive activations throughout the venue. Explore interactive booths, participate in brand experiences, and discover how storytelling intersects with innovation and business.
4. Gifts, Freebies, and Exclusive Surprises
Who doesn’t love free stuff? PodFest Naija is packed with giveaways, freebies, and surprise gifts for attendees throughout the day. From branded merchandise to special goodies from sponsors, there’s something for everyone who shows up ready to celebrate stories.
5. A Thriving Community of Creators and Podcast Lovers
PodFest Naija isn’t just an event—it’s a movement. Connect with 1,500+ storytellers, creators, brands, and podcast enthusiasts who share your passion. Network, collaborate, and be part of a community that’s shaping the future of podcasting and storytelling in Nigeria.
Important: Free Entry, But First Come, First Served!
PodFest Naija 2025 is completely FREE to attend, but space is limited. With expected attendance of 1,500 people, you’ll need to arrive early to secure your spot at Harbour Point. If the venue reaches capacity, don’t worry—you can still join the action virtually and experience the festival from wherever you are.
PodFest Naija 2025 takes place on Friday, October 10, at Harbour Point, Victoria Island, Lagos. Don’t just hear about it, be part of the story.
Terry Kunle is the media manager, AT3 Resources
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