Telecom
Tigo @M360 Africa GSMA Conference Showcases Transformative Financial Inclusion

Tanzania’s leading digital lifestyle company, Tigo (www.Tigo.co.tz) has outlined its strategic priorities that are meant to drive the company’s long-term social investment objectives.
Speaking at the just-ended Global System Mobile Association (GSMA) Mobile 360-Africa Conference held on 26th-28th July 2016 at the Julius Nyerere International Conference Centre in Tanzania’s commercial capital City, Dar es Salaam, Tigo General Manager, Diego Gutierrez cited the telecom’s core social priorities as digital inclusion, education and business entrepreneurship. Gutierrez was one of the key Tigo Tanzania panelists at the conference that included Shavkat Berdiev, Tigo Tanzania Chief Commercial Officer (CCO) and Head of Mobile Financial Services, Ruan Swanepoel.
“At Tigo, creating positive change is part of our DNA as we bring the digital lifestyle to our customers and communities”, Gutierrez said adding: “we take our responsibilities to the communities where we work and strive to deliver positive social impact to the people”.
Gutierrez explained that in the current fast-changing dynamics in the mobile telecom industry, there was a need to change the goal-posts through innovation and synergy to leverage diverse models of doing business.
Giving an example of Tigo’s mobile money service, Tigo Pesa, the GM alluded to its dramatic growth, noting that currently, it has the largest network with over 50,000 merchants across the country.
Talking on Tigo’s contribution to driving financial inclusion in Tanzania, Gutierrez said that through Tigo Pesa, the company had given its customers access to Africa’s first universal mobile money exchange system.
“Cumulatively”, he said, “Tigo Pesa users have earned Tsh. 40.7bn (US$18,397,406) in profit share since the scheme was started in 2014”.
The return to customers is calculated based on Tigo Pesa customers’ average daily balance stored in their mobile wallets and is in line with the Central Bank’s (Bank of Tanzania-BoT) Circular issued in February 2014.
Tigo Tanzania became the first telecom company in the world in 2014 to share profit generated from its mobile money Trust Account in the form of a quarterly distribution to its customers.
The Tigo boss also reiterated the company’s pioneering role in localizing digital content and offering zero-rated products and services that are meant to transform the lives of its customers.
In a keynote debate entitled, “Creating Opportunities for Local Digital Content”, the General Manager said, “Tigo was the first telecom in Tanzania to introduce free Facebook and affordable Smartphones whose interfaces are fully embedded in Kiswahili, the country’s national language so as to open the doors to our customers to access our products and services in a language they can easily understand”.
On his part, Tigo Tanzania Head of Mobile Financial Services, Ruan Swanepoel stressed on leveraging the mobile money ecosystem through a market-driven approach that incorporates all players in the telecom industry.
Giving an example of interoperability where different mobile money providers can conduct cross-network services, Swanepoel said through the new ‘NitigoPesa’ campaign, customers from across all mobile networks in the country can seamlessly send and receive money to any Tigo customer through its secure and convenient Tigo Pesa service.
“All other financial mobile money networks will be able to transact to Tigo Pesa through buying and paying from our widest network of Tigo Pesa merchants that are spread all over the country”, Swanepoel told the media on the sidelines of the GSMA event.
He lamented that in Tanzania, 98% of transactions were still cash-based, emphasizing that the end-game of the evolution of interoperability was to avoid cash-outs in the payment of utilities in future.
Shavkat Berdiev, Tigo CCO, waded into the topical issue of closing the mobile gender gap and fostering financial inclusion among the underprivileged, especially the low-income women in the country.
He re-affirmed the company’s commitment to continue contributing in closing the mobile gender gap to the underprivileged women in Tanzania through the provision of mobile phones and supporting income-generating micro-finance schemes that target low-income women in a program dubbed, ‘Connected Women Project’.
“Tigo has already set the pace in contributing to closing the mobile gender gap by providing 400 mobile phones and training on mobile phone use to needy women in Kilwa and Rufiji Districts in the Coastal Region in Tanzania. This is a deliberate move by our company to open up the barriers to both access and use of mobile phones such as cost, cultural issues and low levels of digital literacy”, Berdiev told the media at the conference.
According to GSMA 2015 report on the gender gap in mobile access and usage, 27 million fewer women than men own mobile phones in Africa.
In Tanzania, statistics indicate that only 58% of women owned a mobile phone in 2014 compared to 78% of men, a situation that is mainly attributable to the high cost of a mobile handset.
Noting that Tigo’s target was to reduce the gender gap in Mobile Financial Services by 5%, Berdiev explained that mobile phone ownership and usage by women had the potential to unlock benefits for women as well as the mobile industry and broader economy.
A research conducted by Tigo and REPOA (a leading research organization in the country) last year showed that cost was the greatest obstacle to obtaining a mobile phone handset. That is why, according to Berdiev, the telecom is championing the empowerment of low-income women who cannot afford the phones, hence enhance digital and financial inclusion.
According to Bill and Melinda Gates Foundation, women could bring in an extra $170 billion in revenue to the telecommunications industry by 2020 if their contribution to the sector is fully exploited through bridging the mobile gender gap.
Through Connected Women Commitment initiative, Tigo Tanzania is among other 75 operators that plan to tackle the many barriers that hinder women from owning mobile phones.
Tigo’s drive towards offering cheaper phones and micro-finance loans will not only connect Tanzanian women to the world of digital lifestyle but will also contribute to their economic wellbeing and hence better life.
Telecom
NIGCOMSAT Supports Startups Growth with the Launch of Accelerator 3.0

The Nigerian Communications Satellite Limited (NIGCOMSAT) has unveiled Accelerator Cohort 3.0 as part of efforts to strengthen Nigeria’s space technology ecosystem and support the growth of local startups.

The initiative will be a major highlight of the 2026 Nigerian Satellite Week scheduled to hold on March 30 and 31 in Abuja, where key players in the satellite and digital infrastructure sectors are expected to converge.
In a statement signed by Stephen Kwande, the Head of Corporate Communications, the company described the new accelerator as its most direct investment in building long-term competitiveness within Nigeria’s space economy.
According to NIGCOMSAT, the programme is designed to support early-stage ventures working across satellite applications, last-mile connectivity, agriculture, logistics and other areas where space-based technology can drive impact.
The company said previous cohorts of the accelerator had already contributed to developing innovative solutions and building the human capacity needed to position Nigeria for the next phase of the global space industry.
“With Cohort 3.0, we are making it clear that the accelerator is not a pilot project but a permanent feature of how Nigeria develops its space-tech companies,” the statement said.
NIGCOMSAT noted that the Nigerian Satellite Week has grown into a major platform for policy discussions, partnerships and investment in the sector.
The 2026 edition is expected to attract top government officials, defence leaders, development finance institutions and technology entrepreneurs from across Africa.
Jane Egerton-Idehen, managing director of NIGCOMSAT, said the event also marks two decades of Nigeria’s journey in the space economy.
“Twenty years ago, Nigeria took a bold step to secure its place in space. What we are seeing today is the result of consistent effort and vision,” she said.
She added that the company is focused on shaping the next phase of growth through innovation, partnerships and investment in local talent.
NIGCOMSAT also highlighted recent milestones, including a Low Earth Orbit connectivity partnership with Eutelsat, improved revenue performance and increased global recognition in satellite operations.
Other activities lined up for the event include a Startup Demo Day, where selected African startups will pitch their ideas to investors, and a stakeholders’ forum to discuss policies and infrastructure needed to scale Nigeria’s satellite economy.
The company said the initiative reflects the growing role of satellite technology in national development, particularly in areas such as communications, security and digital services.
NIGCOMSAT, established in 2006 and wholly owned by the Federal Government, provides satellite-based services including telecommunications, broadcasting and broadband across Nigeria and parts of Africa.
Telecom
FG Unveils Digital Economy Research Fund Scheme

The Federal Government has unveiled a N12bn Digital Economy Research Fund aimed at strengthening evidence-based policymaking and supporting Nigeria’s long-term digital transformation agenda.

Dr. Bosun Tijani, the Minister of Communications, Innovation, and Digital Economy, disclosed this in a statement issued on Saturday, announcing the launch of an expression of interest for the National Digital Economy Research Clusters.
“Today my heart is filled with deep joy as we announce the Expression of Interest for the National Digital Economy Research Clusters, a N12bn research funding scheme designed to place ideas, evidence, and research at the centre of Nigeria’s digital transformation,” the minister said.
According to him, the programme is being funded under Project BRIDGE, a federal initiative to deploy 90,000 kilometres of fibre optic backbone infrastructure across Nigeria to expand connectivity and enable a modern digital economy.
“This programme is being funded under Project BRIDGE, our initiative to deploy 90,000km of fibre optic backbone infrastructure across Nigeria to expand connectivity and enable a modern digital economy,” he said.
The minister noted that as the government expands digital infrastructure nationwide, research-backed approaches are required to ensure inclusive benefits.
“As we deepen our digital infrastructure coverage, thoughtful, evidence-based approaches are required to be deployed in society to ensure everyone benefits from this significant investment,” he added.
He observed that digital policy decisions are often shaped by market forces and political cycles rather than rigorous research and long-term thinking. “Too often, the ideas shaping digital policy come predominantly from markets and political cycles rather than from research, evidence, and long-term thinking,” the statement said.
Under the initiative, six national research clusters will be established across key pillars of the digital economy, including connectivity and meaningful use; digital public infrastructure and government services; digital skills and human capital development; digital economy and jobs; online trust and consumer protection; as well as artificial intelligence and emerging technologies.
The clusters will be led by up to 36 professors drawn from Nigerian universities, working alongside international academic partners, with more than 200 researchers, including postdoctoral fellows and PhD candidates, expected to generate policy-relevant research.
“For me, the goal goes beyond research output. We are looking for better policies that lead to stronger institutions and a more prosperous society,” the minister said.
He described the initiative as one of the ministry’s most meaningful programmes, noting that it is intended to produce ideas that will outlast any single administration. “Because nations that lead the future are not simply those that deploy infrastructure; they are the ones that cultivate ideas,” he said.
The ministry invited academic and research institutions interested in participating to review the Terms of Reference released alongside the EOI and submit proposals to lead or collaborate within the national research clusters.
It added that a press conference would be held in the coming week to provide further details and engagement opportunities for vice-chancellors and research institutions across the country.
Telecom
NCC Cracks Down: Telcos to Refund Users for Network Disruptions

Nigerian Communications Commission (NCC) has directed Mobile Network Operators (MNOs) to compensate subscribers experiencing poor network service across the country.

The Commission said the directive was part of efforts to ensure that consumers are not made to bear the burden of service failures when operators fall short of required standards.
Under the new regulation, telecom operators will be required to provide compensation directly to affected subscribers for breaches of Quality of Service (QoS) Key Performance Indicators (KPIs).
According to the NCC, the compensation will be issued in the form of airtime credits, calculated based on subscribers’ average usage and their presence within specific Local Government Areas where service disruptions occur.
The Commission emphasised that telecommunications services remain critical to economic activities, social interactions, and access to digital opportunities, noting that poor service delivery negatively impacts productivity and public confidence.
It explained that while regulatory fines have traditionally been used to sanction operators, the new approach prioritises consumer protection and strengthens accountability within the telecommunications sector.
The NCC added that the measure would complement existing efforts to monitor service quality and enforce compliance with performance standards.
In addition, the Commission directed tower companies responsible for telecom infrastructure, such as network masts, to reinvest fines imposed on them into infrastructure upgrades with measurable outcomes.
The regulator reiterated its commitment to ensuring that operators invest in network resilience, expand capacity, and improve infrastructure to meet growing demand.
It also pledged to continue deploying regulatory mechanisms that promote fairness, transparency, and accountability across the industry, while ensuring that subscribers receive the quality of service they deserve.
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