Telecom
Tigo @M360 Africa GSMA Conference Showcases Transformative Financial Inclusion
Tanzania’s leading digital lifestyle company, Tigo (www.Tigo.co.tz) has outlined its strategic priorities that are meant to drive the company’s long-term social investment objectives.
Speaking at the just-ended Global System Mobile Association (GSMA) Mobile 360-Africa Conference held on 26th-28th July 2016 at the Julius Nyerere International Conference Centre in Tanzania’s commercial capital City, Dar es Salaam, Tigo General Manager, Diego Gutierrez cited the telecom’s core social priorities as digital inclusion, education and business entrepreneurship. Gutierrez was one of the key Tigo Tanzania panelists at the conference that included Shavkat Berdiev, Tigo Tanzania Chief Commercial Officer (CCO) and Head of Mobile Financial Services, Ruan Swanepoel.
“At Tigo, creating positive change is part of our DNA as we bring the digital lifestyle to our customers and communities”, Gutierrez said adding: “we take our responsibilities to the communities where we work and strive to deliver positive social impact to the people”.
Gutierrez explained that in the current fast-changing dynamics in the mobile telecom industry, there was a need to change the goal-posts through innovation and synergy to leverage diverse models of doing business.
Giving an example of Tigo’s mobile money service, Tigo Pesa, the GM alluded to its dramatic growth, noting that currently, it has the largest network with over 50,000 merchants across the country.
Talking on Tigo’s contribution to driving financial inclusion in Tanzania, Gutierrez said that through Tigo Pesa, the company had given its customers access to Africa’s first universal mobile money exchange system.
“Cumulatively”, he said, “Tigo Pesa users have earned Tsh. 40.7bn (US$18,397,406) in profit share since the scheme was started in 2014”.
The return to customers is calculated based on Tigo Pesa customers’ average daily balance stored in their mobile wallets and is in line with the Central Bank’s (Bank of Tanzania-BoT) Circular issued in February 2014.
Tigo Tanzania became the first telecom company in the world in 2014 to share profit generated from its mobile money Trust Account in the form of a quarterly distribution to its customers.
The Tigo boss also reiterated the company’s pioneering role in localizing digital content and offering zero-rated products and services that are meant to transform the lives of its customers.
In a keynote debate entitled, “Creating Opportunities for Local Digital Content”, the General Manager said, “Tigo was the first telecom in Tanzania to introduce free Facebook and affordable Smartphones whose interfaces are fully embedded in Kiswahili, the country’s national language so as to open the doors to our customers to access our products and services in a language they can easily understand”.
On his part, Tigo Tanzania Head of Mobile Financial Services, Ruan Swanepoel stressed on leveraging the mobile money ecosystem through a market-driven approach that incorporates all players in the telecom industry.
Giving an example of interoperability where different mobile money providers can conduct cross-network services, Swanepoel said through the new ‘NitigoPesa’ campaign, customers from across all mobile networks in the country can seamlessly send and receive money to any Tigo customer through its secure and convenient Tigo Pesa service.
“All other financial mobile money networks will be able to transact to Tigo Pesa through buying and paying from our widest network of Tigo Pesa merchants that are spread all over the country”, Swanepoel told the media on the sidelines of the GSMA event.
He lamented that in Tanzania, 98% of transactions were still cash-based, emphasizing that the end-game of the evolution of interoperability was to avoid cash-outs in the payment of utilities in future.
Shavkat Berdiev, Tigo CCO, waded into the topical issue of closing the mobile gender gap and fostering financial inclusion among the underprivileged, especially the low-income women in the country.
He re-affirmed the company’s commitment to continue contributing in closing the mobile gender gap to the underprivileged women in Tanzania through the provision of mobile phones and supporting income-generating micro-finance schemes that target low-income women in a program dubbed, ‘Connected Women Project’.
“Tigo has already set the pace in contributing to closing the mobile gender gap by providing 400 mobile phones and training on mobile phone use to needy women in Kilwa and Rufiji Districts in the Coastal Region in Tanzania. This is a deliberate move by our company to open up the barriers to both access and use of mobile phones such as cost, cultural issues and low levels of digital literacy”, Berdiev told the media at the conference.
According to GSMA 2015 report on the gender gap in mobile access and usage, 27 million fewer women than men own mobile phones in Africa.
In Tanzania, statistics indicate that only 58% of women owned a mobile phone in 2014 compared to 78% of men, a situation that is mainly attributable to the high cost of a mobile handset.
Noting that Tigo’s target was to reduce the gender gap in Mobile Financial Services by 5%, Berdiev explained that mobile phone ownership and usage by women had the potential to unlock benefits for women as well as the mobile industry and broader economy.
A research conducted by Tigo and REPOA (a leading research organization in the country) last year showed that cost was the greatest obstacle to obtaining a mobile phone handset. That is why, according to Berdiev, the telecom is championing the empowerment of low-income women who cannot afford the phones, hence enhance digital and financial inclusion.
According to Bill and Melinda Gates Foundation, women could bring in an extra $170 billion in revenue to the telecommunications industry by 2020 if their contribution to the sector is fully exploited through bridging the mobile gender gap.
Through Connected Women Commitment initiative, Tigo Tanzania is among other 75 operators that plan to tackle the many barriers that hinder women from owning mobile phones.
Tigo’s drive towards offering cheaper phones and micro-finance loans will not only connect Tanzanian women to the world of digital lifestyle but will also contribute to their economic wellbeing and hence better life.
MTN Nigeria is accelerating investments in network expansion and modernization to address rising demand for mobile and data services across the country.
The operator is deploying additional base stations, upgrading existing infrastructure, and expanding fiber connectivity to improve network capacity, coverage, and service quality.
The investments are designed to support increasing smartphone adoption, higher data consumption, and the growing use of digital services by consumers and businesses.
MTN said the expansion aligns with its long-term strategy to enhance customer experience while strengthening Nigeria’s digital infrastructure.
The company expects the ongoing upgrades to improve connectivity, support economic growth, and enable broader access to reliable telecommunications services as demand for high-speed broadband continues to increase.
Airtel Africa’s CEO, Sunil Taldar, has announced the telco’s commitment to connecting 5,000 schools across its operating countries in Africa to the internet by 2027 through its philanthropic arm, Airtel Africa Foundation, in partnership with the United Nations Children’s Fund (UNICEF).
So far, the $57m partnership, which was launched in 2021, has cumulatively connected 3,296 schools and provided access to over 2 million learners and about 40,000 teachers. 64 digital learning platforms have been zero-rated thereby enabling more than 11m users to access educational content at no cost.
Speaking during a visit to St. Monica’s Girls School in Lusaka, which is one of the 300 schools already connected to the internet in Zambia, the Airtel Africa CEO stated that the initiative is having a profound impact on the quality of education by expanding access to digital learning resources for African children, in collaboration with governments.
Mr Taldar added: “Students are accessing best-in-class education from the curriculum developed by UNICEF in partnership with various Ministries of Education and provided through Airtel’s connectivity.
“We are also training teachers, so that they deliver digital education effectively. We aim to continue deepening meaningful connectivity in schools by providing free internet access, zero‑rated platforms and training teachers across the continent”.
Expressing her appreciation, the Headmistress of St. Monica’s Girls’ School, Sr Matilda Soloko said: “Being among the first schools connected in the initial stage, our learners have been able to study using the learning portal and their studies have been intensified. We remain grateful to Airtel and UNICEF.”
UNICEF’s Country Representative for Zambia, Dr Saja Farooq Abdullah said: “What this partnership has brought is really bridging the equality gap and the digital divide. It is making sure that every child learns wherever they are. It was exciting and interesting to see and hear from the girls how they can learn at their own pace, how they can review the materials, and how they do their homework with comfort.
The Director of Secondary Education in Zambia’s Ministry of Education, Yvonne Mwemba Chuulu lauded UNICEF and Airtel for the partnership saying: “At the Ministry of Education, we cannot do it alone, and we are grateful for the partnership that we have today.
“Our children are able to learn in a blended fashion, where we have a teacher who is also employing digital devices. We have also heard from the learners that they are able to access the portal when they are at home, which is a good thing because our learners continue to learn in the comfort of their homes”.
The School Connection programme is expanding digital learning to learners in 13 countries: Chad, Congo, Democratic Republic of Congo, Gabon, Kenya, Madagascar, Malawi, Niger, Nigeria, Rwanda, Tanzania, Uganda, and Zambia. By equipping these schools with internet connectivity and training teachers on using the digital tools, it is providing children, particularly in underserved and remote regions, with the digital tools and skills they need to thrive.
Airtel Africa Foundation is advancing inclusive development across four strategic pillars, Financial Inclusion, Education, Environmental Sustainability and Digital Inclusion.
MultiChoice has officially become a wholly owned subsidiary of French media company Canal+, marking the completion of one of the largest acquisitions in Africa’s media and entertainment industry.
The integration brings the South Africa-based pay television operator under the full ownership of Canal+, a global media group with operations in 70 countries.
Announcing the completion of the transaction on Thursday, Chief Executive Officer of Canal+ Africa and MultiChoice, David Mignot, described the development as the beginning of a new phase of growth for the broadcaster.
“MultiChoice is now a full subsidiary of a truly international media group operating in 70 countries.
“The group was founded in France, is listed in London and Johannesburg, and has a strong African presence with operations in more than 45 countries,” Mignot said.
The acquisition combines Canal+’s international operations with MultiChoice’s extensive footprint across sub-Saharan Africa, where it serves millions of households through its DStv and GOtv platforms, as well as the Showmax streaming service.
According to Canal+, the integration will strengthen MultiChoice’s competitive position by giving it access to broader financial resources, technology, content partnerships and operational expertise.
The company said the combined business would increase investment in local content production, sports broadcasting and streaming services as competition intensifies from global platforms such as Netflix, Amazon Prime Video and Disney+.
The transaction is also expected to provide MultiChoice with greater access to international markets at a time when traditional pay television operators are adapting to changing consumer viewing habits and the rapid growth of digital streaming platforms.
Canal+ has expanded steadily across Africa over the past decade and now assumes full control of a business operating in more than 45 African countries, further strengthening its position in the continent’s media and entertainment sector.
The acquisition followed Canal+’s gradual increase in its shareholding in MultiChoice, which began in 2024.
After exceeding the regulatory threshold, the company launched a mandatory offer in April 2024 to acquire the remaining shares of the Johannesburg-listed broadcaster.
Following regulatory approvals and shareholder acceptance, Canal+ secured control of MultiChoice in 2025 before completing the process that has now made the company a wholly owned subsidiary.
Industry observers describe the acquisition as one of the most significant media transactions involving an African company, reflecting a broader trend of consolidation as global entertainment firms seek greater scale to compete in the streaming era.
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