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To make ePayments more acceptable, Nigeria needs to curb fraud

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Victor Irechukwu, Head of Engineering, OnePipe
Victor Irechukwu, Head of Engineering, OnePipe
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By Victor Irechukwu, Head of Engineering, OnePipe

When a credit alert drops on your phone, chances are you will get excited. Even if it wasn’t a surprise and you were expecting that money. But when it is a debit alert, there’s also a certain type of gloom you feel; you want money to keep coming in but as little as possible of it going out.

Victor Irechukwu, Head of Engineering, OnePipe

Victor Irechukwu, Head of Engineering, OnePipe

It may be safe to say most of us feel that way.

Now, imagine the debit alert was for a transaction you know nothing about. A commonly reported theme has been alerts that your card was used to make deposits on a gambling website, whereas you may never have even indulged in gambling your entire life.

At other times, you are shown a debit alert by someone who wants to purchase goods or services from you, but only later realise they showed you what has now been termed ‘fake alerts’. By this time, your goods, for instance, would have been long gone.

In recent months, social media has been awash with reports of money literally growing wings and leaving some people’s accounts to those of other people without authorisation. Many of these cases have gone viral on social media, causing embarrassment for the banks involved – The issues are either quietly – or corrected with public acknowledgement. But not all are resolved, at least not yet.

As much as the country and even individuals would like to go cashless, these bad experiences leave a sour taste in the mouth, and they have continued to rain on the parade as Nigeria marches towards a cashless economy. It must be stressed that a cashless economy does not mean theft of money will stop, what it does is to change how thieves go about it. But more importantly, it also doesn’t mean thefts must occur, at least not if systems are strengthened and the right protocols are put in place.

In the electronic world, an article on The Balance Money describes hackers as the bank robbers and muggers and in a cashless society we are all exposed to them. According to the Nigeria Inter-Bank Settlement System Plc (NIBSS), growth in the use of electronic channels, specifically mobile devices has also enticed fraudsters into focusing their efforts on these electronic channels.

When an attack is successful and the culprits are able to drain funds from your account, you could be effectively left stranded. God forbid you needed that money for a life threatening emergency because that could be the end unless you are one of the lucky few whose funds get recovered in a place like Nigeria – and on time too.

Agusto & Co.’s ‘2022 Consumer digital banking satisfaction index for Nigerian banks’, found that approximately 59 percent of respondents had been fraud victims on the digital platforms of their banks.

The figures in terms of number of attacks, success rate and amounts lost remain a source of concern. By the third quarter of 2022, the total number of frauds & forgeries cases reported by Nigerian banks was 19,314 as against 27,356 incidents reported in the second quarter of 2022.

But there’s more. While the number of attacks represents a 29.40 percent decrease between the periods, the total sum reported to be involved in fraud cases increased by 9.50 percent to N9.62 billion from N8.78 billion in Q2 2022. Also, for the total amount lost due to fraud incidents, there was a significant increase of 207.94 percent from N1.17 billion in the second quarter of 2022 to N3.62 billion in the third quarter of 2022.

In essence, the number of attacks may have decreased within that particular period, but more money was lost to the fraudulent attacks.

These insights were provided in the Q3 2022 report by FITC, an organisation mandated to receive data on fraud from all Nigerian banks and prepare quarterly reports. The figures show that the highest number of occurrences were recorded under computer/web fraud followed by mobile fraud which includes fraud activities through USSD transactions and ATM related fraud.

BusinessDay had even reported that every day between January and March 2022, there was an average of 450 incidents of frauds and forgeries against Nigerian bank customers. In those three months, the attackers targeted N14.65 billion, with Computer/Web Fraud responsible for N10.57 billion (72.18 percent), and Mobile Fraud recording 1.48 billion (10.08 percent).

Those 40,522 attacks had resulted in N1.54 billion lost by bank customers. Computer/Web Fraud accounted for 70.51 percent (N1.07 billion), followed by Mobile Fraud accounting for 17.58 percent (N270.92 million) at the time.

Going back a bit, data by NIBSS also showed that fraud attempts via mobile channel saw a 330 percent increase year-on-year (YoY) between 2019 and 2020, while attempts via web and POS channels saw a 173 percent and 215 percent increase YoY. In those nine months, 96 percent of the attacks were successful and there were 46,126 of such attacks.

“This trend is expected to continue as Nigeria further grows financial inclusion and customers become increasingly dependent on electronic channels for their day-to-day transactions,” said NIBSS. In other words; things are expected to get a lot worse, according to the organisation described as Nigeria’s central switch for the financial industry.

Fraud is and has always been a large threat to commerce and e-payment transactions. It is impossible to totally eliminate the chance of fraud, but applying timely measures and ensuring the use of secure payment infrastructure can help reduce or even eliminate these risks. Security should continue to be top priority for every party involved in ePayment transactions. Fraud prevention involves taking measures to stop fraud from occurring and taking steps to detect frauds quickly (when they occur) and stop them as soon as possible. Different techniques for preventing and detecting frauds are required as there are different types of fraud in e-payment transactions.

Awareness of these risks by merchants, consumers and individuals plays an important role in reducing fraud in e-payment transactions. Merchant awareness and education is important – they should be aware of the types of frauds, implications and application of best practices. Consumer awareness and education is also important in order to reduce identity theft or payment data theft. This would help the individual in adopting an active and cautious attitude when carrying out electronic transactions. It could teach them to be aware of possible risks, avoid e-scams, and minimise giving vital information to merchants (or other parties) when carrying out electronic payments.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

E-Business

Kaspersky Warns of Digital Medicine Risks on the Occasion of World Health Day

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On World Health Day, Kaspersky warns of risks tied to the digitisation of healthcare and use of telemedicine. Recent incidents show that medical services can be breached, and as a result, medical records may be leaked and then traded on the dark web.

The operations of healthcare services can get disrupted. Another aspect is that healthcare platforms may share user data with third parties that handle it irresponsibly.

Telemedicine has moved from a convenience to a core part of healthcare delivery, but its security model has not kept pace with its adoption, and the risks are not theoretical. Recent incidents highlight how real these risks have become.

In 2023, it was disclosed that Cerebral, a major telehealth provider focused on mental health services, had been sharing sensitive patient data – including mental health assessments, intake information, and personal identifiers – with third-party platforms such as social media and advertising networks. Millions of users were affected over several years.

More broadly, incidents in 2025 illustrate a different but equally critical risk – large-scale disruption of digital healthcare infrastructure. The breach of the ManageMyHealth patient portal exposed sensitive medical records of more than 120,000 patients, while the attack on SimonMed Imaging compromised over a million records and led to ransomware demands. These cases show that both telemedicine platforms and the broader digital healthcare ecosystems are increasingly targeted by attackers.

In parallel, scam campaigns focusing on medical topics are evolving, inviting patients for check-ups or follow-up consultations. Often the domains of the alleged “medical services” websites were created just a few weeks ago, links to the social media accounts on their pages are not working, and the Terms of Use and Privacy Policy pages are absent.

At the same time, these pages request users’ personal information, including photos of documents and even photos of parts of the body that need medical attention. Such websites often try to convince users with branding, fake doctor profiles, and urgent calls to action.

Users risk submitting sensitive personal data that can be either sold on the dark web, be used for identity theft, or subsequently used in more sophisticated attacks in the future that are targeted specifically at them for further data extortion.

To safeguard sensitive data, use a reliable security solution with an AI-powered anti-phishing component which prevents clicking on malicious links.

“The digital healthcare experience is transforming access to care, but it is also expanding the attack surface in ways many users underestimate. Medical data is highly valuable and actively traded on the dark web, making patients a prime target for fraud and targeted phishing.

“At the same time, health-related scams exploit urgency and trust, using fake consultations or discounted offers to trick users into sharing sensitive information. Patients should approach digital healthcare with the same caution as financial services – verifying providers, avoiding unsolicited links, and understanding how their data is used. Security and privacy must become a core part of the digital healthcare experience,” comments Anna Larkina, Web Content and Privacy Analysis Expert at Kaspersky.


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Nigeria Cyberattacks: Stronger Collaboration as a Panacea

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A series of recent cybersecurity incidents affecting financial institutions, government-linked platforms, and fintech operators is beginning to reveal a pattern that can no longer be ignored. What may have initially appeared as isolated breaches is now raising deeper concerns about a broader and possibly coordinated threat landscape targeting the country.

At the heart of this conversation is a critical shift in perspective. Cybersecurity incidents must no longer be viewed as problems belonging to individual organisations. They represent a national risk. The growing frequency and spread of these attacks suggest that no institution is immune, and more importantly, that those not yet affected cannot afford complacency. For organizations that have not experienced any disruption, this is not a moment for reassurance. The emerging pattern suggests it may only be a matter of time.

The growing concern follows a wave of alleged cyber incidents targeting organizations across banking, fintech, government, insurance, and education sectors, raising fears that sensitive data belonging to millions of users may be at risk.

At the centre of the unfolding situation are bank customers, fintech users, government workers, and students, whose personal and financial information could be exposed if the claims are substantiated. What initially appeared as isolated breaches is now being viewed as a potentially broader and more coordinated threat affecting Nigeria’s digital infrastructure.

Against this backdrop is a post by @TrendingEx on X (formerly Twitter), which claimed that more than 3TB of sensitive data linked to multiple Nigerian organizations had been published online. The post listed entities including Remita, Sterling Bank, Zenith Bank, the Oyo State Government, Leadway Assurance, GetBumpa, and Ahmadu Bello University, alongside more than 30 other companies.

Beyond these cases, the breadth of organizations named has raised deeper concerns about systemic exposure. The entities span financial services, public sector systems, insurance providers, fintech platforms, and academic institutions, suggesting that attackers may be probing shared weaknesses rather than targeting single organizations in isolation.

Cybersecurity incidents of this nature typically involve attackers exploiting technical vulnerabilities or misconfiguration to gain access, followed by the extraction of sensitive data. Such data is often used for extortion, fraud, or public leaks. In some cases, the scale of access may be overstated, but even limited breaches can have far-reaching consequences when systems are interconnected.

What makes the current situation particularly concerning is not just the incidents themselves, but their apparent timing and spread. The near-simultaneous emergence of cybersecurity concerns across banking, fintech, and public sector systems suggests a broader systemic vulnerability. From institutions such as Flutterwave to Fidelity Bank, past and recent incidents continue to illustrate that no segment of the ecosystem is insulated from risk.

Cybercriminal tactics in these scenarios often follow a familiar pattern. Attackers typically seek to gain initial access through technical vulnerabilities or misconfiguration. Once inside, they may attempt to extract sensitive data which is then used as leverage. In many cases, organizations are approached with demands, with the threat of public exposure if compliance is not met.

However, not all claims made by threat actors are accurate. In some instances, attackers exaggerate the scale of their access to increase pressure. A breach involving a limited number of records may be presented as a compromise affecting millions. This strategy is designed to create panic, attract attention, and force quicker responses from targeted organizations.

In response to rising cyber risks, the Central Bank of Nigeria has introduced a mandatory cybersecurity self-assessment for banks and financial institutions, signalling tighter regulatory scrutiny across the sector.

At the policy level, the Minister of Communications, Innovation and Digital Economy has also emphasized the importance of collaboration in strengthening national cyber resilience, highlighting the need for stronger coordination between government and the private sector.

Despite these developments, experts warn that the public narrative must be handled carefully. Focusing solely on individual organisations risks overlooking the broader issue of systemic vulnerability. More importantly, isolating affected institutions could discourage transparency and delay information sharing, both of which are critical in responding effectively to cyber threats.

The wider implication is that cybersecurity incidents can no longer be treated as isolated corporate challenges. As digital systems become increasingly interconnected, a breach in one organization can have ripple effects across multiple sectors, undermining trust in the broader digital economy.

For individuals, the risks are immediate and tangible. Data breaches can expose personal information, enabling identity theft, financial fraud, and targeted cyberattacks. This makes vigilance essential not just for institutions, but for everyday users who rely on digital platforms.

While the full extent of the alleged breaches remains unclear, the pattern of claims, their timing, and the range of organizations involved point to a critical moment for Nigeria’s cybersecurity landscape.

Whether these incidents are ultimately confirmed or not, they underscore a growing reality: in an interconnected digital environment, the security of one organization is closely tied to the security of all.

Gbolabo Awelewa, chief Business Officer, Esentry, said that industry-wide collaboration is critical. Cyberattacks targeting banks and payment platforms are becoming more coordinated and sophisticated, and no single organization can address them alone.

“Stronger collaboration between financial institutions, fintechs, regulators, and cybersecurity providers will enable faster threat intelligence sharing and a more unified response to emerging risks.

“At esentry, we see first-hand how proactive security measures make a significant difference. Organizations need continuous monitoring of their infrastructure, regular vulnerability assessments, stronger identity and access management, and real-time threat detection capabilities to identify and respond to attacks before they escalate.

“Beyond technology, institutions must also prioritize resilience; ensuring they can detect, respond to, and recover quickly from incidents.

“Ultimately, cybersecurity today is an ecosystem challenge, and organizations that combine strong security frameworks with industry collaboration will be better positioned to stay ahead of evolving threats,” he stated.

However, there is a growing concern that public discourse may be drifting in the wrong direction. Focusing on blame or singling out affected organisations risks undermining collective security. When institutions are publicly isolated, it may discourage transparency and delay critical information sharing, both of which are essential in responding to cyber threats effectively.

More importantly, a fragmented approach can embolden attackers. When threat actors perceive a lack of unity, they are more likely to expand their activities, targeting additional organizations and exploiting systemic weaknesses. This makes it imperative for stakeholders to adopt a unified stance.

The current moment calls for a shift from reaction to coordination. Regulators, private sector players, and cybersecurity professionals must work together to build a shared defence framework. This includes timely information sharing, joint incident response strategies, and consistent enforcement of security standards across the ecosystem.

For the public, the implications are equally significant. Data breaches are no longer abstract technical events. They carry real-world risks, including identity theft, financial fraud, and targeted social engineering attacks. As such, awareness and vigilance must extend beyond institutions to individual users who interact with digital platforms daily.

Ultimately, the message is clear. Nigeria’s cybersecurity challenges cannot be addressed in isolation. Whether the threat originates from within or outside the country, its impact is collective. Every breach, regardless of where it occurs, has the potential to weaken trust in the broader digital economy.


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CBN Slams Custodian Investment with N419m Fines over Rule Breaches

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Custodian Investment Plc shelled out N419.13 million in penalties to the Central Bank of Nigeria (CBN) and other regulators for breaches in the 2025 financial year, up sharply from N19.17 million in 2024.

CBN Slams Custodian Investment with N419m Fines over Rule Breaches

Custodian Investment

The company revealed this in its audited financial statements filed on the Nigerian Exchange (NGX).

CBN accounted for N391 million of the penalties, including a hefty N240 million fine for violating intraday liquidity facility (ILF) rules on a CBN bond trade.

The ILF allows banks to settle same-day transactions with repayment due by close of business.

Custodian also paid N76 million for Customer Due Diligence lapses and N75 million for ignoring internal audit fixes on a misclassified high-risk customer.

Smaller fines piled on, but the firm recovered the full N240 million ILF penalty from Sterling Bank Plc, the counterparty.

Despite the hit, profit before tax climbed to N77.35 billion, with fines under 1% of that figure.

After recovery, the net cost shrank below 1% of management expenses and profit.

Net income hit N91.32 billion, easily covering N21.1 billion in expenses including fines, fueled by surging investment income, fair value gains, interest growth and an insurance unit turnaround from loss to profit.


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