E-Business
Transformation Focused on Customer Experience Crux of Enterprise Digital Strategy

Digital Transformation (DX) has been identified as a key growth driver of the services market, requiring business and IT to work together toward shared goals.
According to IDC Asia/Pacific’s latest research titled “Analysis of Services Deals Signed in Asia/Pacific (Excluding Japan) Region: ‘Transformation’ with Focus on Customer Experience Emerges as the Crux of Digital Strategy”, “Transformation” as a part of an enterprise digital journey is emerging as the top theme requiring significant change across the board, including alteration of business processes, infrastructure, applications, and datacenter environment.
Furthermore, DX deals are getting smaller in nature because they need to be agile and create opportunities for enterprises to strengthen their relationships with customers, flatten organizational structures, and redefine traditional industries. Business leaders are challenged to move their enterprises to the next level by employing digital technologies coupled with organizational, operational, and business innovation engagements to create new ways of operating and growing their company.
“As digital strategy picks up pace in the region, there is an increasing number of digital-related engagements being signed with focus on transformation, including expansion into new markets, and driving innovation throughout the organization,” states Sherrel Roche, Business and IT Services Senior Market Analyst, IDC Asia Pacific. “With the growing importance of DX, service providers need to continue to focus on solidifying their advisory, consulting, integration, and automation skills.”
The outsourcing services market will continue to be challenged by a combination of more players, fluctuating economy, new delivery models, and increasing pressure on customers to do more with less.
These changes will involve shifts in annual contract value, annual contract length, and activity metrics.
Furthermore, the rate of substitution of cloud services for traditional outsourcing-managed services is accelerating among enterprises. There is a growing preference for bundled cloud services with traditional capabilities or “Hybrid” services as part of a single outsourced-managed services engagement.
“IT executives are struggling to manage their traditional IT infrastructure as demand for delivering higher service levels and new technology capabilities as well as accelerating application delivery while controlling costs keeps increasing,” adds Roche. “End users are demanding not just traditional (more labor-oriented) services but also cloud-based (more automated) services, including 24 x 7 operations of IT environments, modernization, and transformation of infrastructure and applications.”
Service providers and systems integrators must position themselves as value-added cloud integrators, emphasizing on managed and professional services as their value propositions. In addition, service providers must focus on growing wallet share within the key existing clients and provide clear roadmaps to buyers to leapfrog to the next-generation technologies.
“Analysis of Services Deals Signed in Asia/Pacific (Excluding Japan) Region: ‘Transformation’ with Focus on Customer Experience Emerges as the Crux of Digital Strategy” provides an analysis and assessment of the business and IT services and cloud services deals signed in the region based on a rolling four-quarter view from 3Q11 through 2Q16 (period ending June 30, 2016) by leveraging IDC’s BuyerPulse Services Deals Database, which currently houses 68,000 deals and is the most comprehensive offering of services deals in the market.
E-Business
Huawei Unveils AI Computing System to Challenge Nvidia’s Flagship Product

China’s Huawei Technologies unveiled an AI computing system on Saturday that an industry expert said rivals Nvidia’s most advanced product, as the company aims to expand its footprint in the country’s booming AI sector.
The CloudMatrix 384 system made its public debut at the World Artificial Intelligence Conference (WAIC), a three-day event in Shanghai, attracting a large crowd to Huawei’s booth with its showcase of cutting-edge AI innovations.
The system has attracted significant interest from the global AI community since Huawei (HWT.UL) first introduced it in April. Industry analysts see it as a direct challenger to Nvidia’s GB200 NVL72, the most advanced system-level offering currently available from the U.S. chipmaker.
In an April article, Dylan Patel, founder of semiconductor research firm SemiAnalysis, stated that Huawei now possesses AI system capabilities that could surpass those of Nvidia.
Huawei staff at its WAIC booth declined to comment when asked to introduce the CloudMatrix 384 system.
A spokesperson for Huawei did not respond to questions.
Huawei has become widely regarded as China’s most promising domestic supplier of chips essential for AI development, even though the company faces U.S. export restrictions.
Nvidia CEO, Jensen Huang told Bloomberg in May that Huawei had been “moving quite fast” and named the CloudMatrix as an example.
The CloudMatrix 384 system features 384 of Huawei’s latest 910C chips and, according to SemiAnalysis, surpasses Nvidia’s GB200 NVL72 in certain performance metrics, despite the latter using 72 B200 chips.
SemiAnalysis attributes this performance advantage to Huawei’s strong system design, which offsets the lower power of individual chips by leveraging a greater number of them and incorporating system-level innovations.
Huawei describes the system as utilizing a “supernode” architecture that enables ultra-high-speed interconnectivity between chips.
In June, Zhang Pingan, CEO, Huawei Cloud confirmed that the CloudMatrix 384 was already operational on Huawei’s cloud platform.
E-Business
Transcorp Hotels Delivers Stellar H1 Results, Declares Over ₦1Bn Dividend

Transcorp Hotels Plc has delivered a stellar performance in the first half of 2025, recording a 60% year-on-year surge in revenue to ₦47.57 billion, up from ₦29.72 billion in H1 2024. Gross profit climbed 71% to ₦36.21 billion, maintaining a strong 76% margin despite inflation and operational headwinds.
The hospitality giant, a subsidiary of Transnational Corporation Plc, also announced an interim dividend payout of ₦1.024 billion — offering ₦0.10 per 50 kobo ordinary share to shareholders.
In a bold move, the company unveiled Nigeria’s largest corporate venue — the 5,000-seat Transcorp Centre — staking its claim as the new leader in event hospitality. Chairman Emmanuel Nnorom described the results as proof of Transcorp Hotels’ transformative strategies and unwavering investor commitment. MD/CEO Uzo Oshogwe attributed the success to relentless execution and a resilient business model.
Transcorp Hotels, renowned for iconic assets like Transcorp Hilton Abuja and its digital platform Aura, says it isn’t just leading Nigeria’s hospitality sector — it’s redefining excellence across Africa.
E-Business
Microsoft Servers Hacked by Chinese Groups

Chinese “threat actors” have hacked Microsoft’s SharePoint document software servers and targeted the data of the businesses using it, the firm has said.
China state-backed Linen Typhoon and Violet Typhoon as well as China-based Storm-2603 were said to have “exploited vulnerabilities” in on-premises SharePoint servers, the kind used by firms, but not in its cloud-based service.
The US tech giant has released security updates in response and has advised all on-premises SharePoint server customers to install them.
“Investigations into other actors also using these exploits are still ongoing,” Microsoft said in a statement.
The firm said it had “high confidence” the hackers would continue to target systems which have not installed its security updates.
It added that it would update its website blog with more information as its investigation continues.
Microsoft said it had observed attacks in which hackers had sent a request to a SharePoint server “enabling the theft of the key material by threat actors”.
Charles Carmakal, chief technology officer at Mandiant Consulting firm, a division of Google Cloud, told reporter, it was “aware of several victims in several different sectors across a number of global geographies”.
Carmakal said it appeared that governments and businesses that use SharePoint on their sites were the primary target.
A number of adversaries who stole material encoded by cryptography were then able to regain ongoing access to the victims’ SharePoint data, he said.
“This was exploited in a very broad way, very opportunistically before a patch was made available. That’s why this is significant,” Carmakal said.
Carmakal said the “China-nexus actor” was deploying techniques similar to previous campaigns associated with Beijing.
Microsoft said Linen Typhoon had “focused on stealing intellectual property, primarily targeting organizations related to government, defence, strategic planning, and human rights” for 13 years.
It added that Violet Typhoon had been “dedicated to espionage”, primarily targeting former government and military staff, non-governmental organizations, think tanks, higher education, the media, the financial sector and the health sector in the US, Europe, and East Asia.
Meanwhile, Storm-2603 was “assessed with medium confidence to be a China-based threat actor”.
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