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Transformation Focused on Customer Experience Crux of Enterprise Digital Strategy

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Digital Transformation (DX) has been identified as a key growth driver of the services market, requiring business and IT to work together toward shared goals.

According to IDC Asia/Pacific’s latest research titled “Analysis of Services Deals Signed in Asia/Pacific (Excluding Japan) Region: ‘Transformation’ with Focus on Customer Experience Emerges as the Crux of Digital Strategy”, “Transformation” as a part of an enterprise digital journey is emerging as the top theme requiring significant change across the board, including alteration of business processes, infrastructure, applications, and datacenter environment.

Furthermore, DX deals are getting smaller in nature because they need to be agile and create opportunities for enterprises to strengthen their relationships with customers, flatten organizational structures, and redefine traditional industries. Business leaders are challenged to move their enterprises to the next level by employing digital technologies coupled with organizational, operational, and business innovation engagements to create new ways of operating and growing their company.

“As digital strategy picks up pace in the region, there is an increasing number of digital-related engagements being signed with focus on transformation, including expansion into new markets, and driving innovation throughout the organization,” states Sherrel Roche, Business and IT Services Senior Market Analyst, IDC Asia Pacific. “With the growing importance of DX, service providers need to continue to focus on solidifying their advisory, consulting, integration, and automation skills.”

The outsourcing services market will continue to be challenged by a combination of more players, fluctuating economy, new delivery models, and increasing pressure on customers to do more with less.

These changes will involve shifts in annual contract value, annual contract length, and activity metrics.

Furthermore, the rate of substitution of cloud services for traditional outsourcing-managed services is accelerating among enterprises. There is a growing preference for bundled cloud services with traditional capabilities or “Hybrid” services as part of a single outsourced-managed services engagement.

“IT executives are struggling to manage their traditional IT infrastructure as demand for delivering higher service levels and new technology capabilities as well as accelerating application delivery while controlling costs keeps increasing,” adds Roche. “End users are demanding not just traditional (more labor-oriented) services but also cloud-based (more automated) services, including 24 x 7 operations of IT environments, modernization, and transformation of infrastructure and applications.”

Service providers and systems integrators must position themselves as value-added cloud integrators, emphasizing on managed and professional services as their value propositions. In addition, service providers must focus on growing wallet share within the key existing clients and provide clear roadmaps to buyers to leapfrog to the next-generation technologies.

“Analysis of Services Deals Signed in Asia/Pacific (Excluding Japan) Region: ‘Transformation’ with Focus on Customer Experience Emerges as the Crux of Digital Strategy” provides an analysis and assessment of the business and IT services and cloud services deals signed in the region based on a rolling four-quarter view from 3Q11 through 2Q16 (period ending June 30, 2016) by leveraging IDC’s BuyerPulse Services Deals Database, which currently houses 68,000 deals and is the most comprehensive offering of services deals in the market.

 

 


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E-Business

NITDA, NIMC Partner for Seamless Data Exchange Capabilities

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National Information Technology Development Agency (NITDA) and the National Identity Management Commission (NIMC) have announced a collaboration on National Public Key Infrastructure (PKI) and Digital Public Infrastructure (DPI) to enhance synergy between digital identity, payment ecosystems and secure seamless data exchange capabilities for Nigeria.

NITDA, NIMC Partner for Seamless Data Exchange Capabilities

l-r: Kashifu Inuwa, Director General of NITDA, and Bisoye Coker-Odusote,  Director General of NIMC, during the meeting at the NIMC headquarters in Abuja..

NITDA, which made the announcement on its X handle, said that the collaboration was to further strengthen Nigeria’s digital economy in line with President Bola Tinubu’s Renewed Hope Agenda,

During the meeting, Kashifu Inuwa, director general of NITDA, and Bisoye Coker-Odusote, director general of NIMC, with some management staff of both organisations, discussed various initiatives, which include building DPI stacks for a secured and seamless data exchange and forming partnerships to transform the national identity system.

This collaboration also aims to harness the potential of the innovative ecosystem and emphasise the use of public-key infrastructure (PKI) to drive digital transformation in Nigeria.

To ensure a smooth implementation, a 12-man committee was set up.

This committee will play a crucial role in kickstarting and harmonising the initiatives and is expected to deliver a comprehensive implementation report within the next 4 weeks.

 

 


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Expert Urges FG to Harmonise NIN, BVN to Tackle Crimes

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Noble Ajuonu, head, Sydani Technologies Ltd., has urged the Federal Government to harmonise National Identification Number (NIN) and Bank Verification Number (BVN) to tackle crimes and insecurity in the country.

Expert Urges FG to Harmonise NIN, BVN to Tackle Crimes

Ajuonu made the call at a media roundtable, organised by Sydani Group in Abuja.

The News Agency of Nigeria (NAN) reports that the roundtable focuses on driving sustainability through a comprehensive analysis of Nigeria’s key development areas.

Ajuonu said that Nigeria could overcome its security challenges and pave the way for a safer, more secure future for all Nigerians by embracing technology and implementing practical solutions,

“We need to harmonise data, prioritise seamless integration of databases like NIN, BVN, and security agency records, establish clear protocols for data sharing and access, with robust safeguards against misuse,’’ expert said.

According to him, the unified data pool will empower intelligence gathering and targeted operations.

He also called for investments in smart surveillance, intelligent video analytics software, training of personnel in data analysis, interpretation of data in real-time to combat crimes.

“There is need to implement a legal framework for call interception in criminal investigations, with strict oversight to prevent abuse, encourage community cohesion, training of tech savvy security personnel with tech-enabled tools.’’

Ajuonu also urged the government to address infrastructure deficit in technology, saying that technology was all encompassing to address insecurity.

“According to the National Identity Management Commission (NIMC), as of December 2023, only 104.2 million Nigerians had been enrolled for the National Identity Number (NIN).’’

Ajuonu added that over 122.2 million citizens left uncaptured for NIN were people in rural areas where enrolment centres, digital services were limited.

“Most crimes are being perpetuated from rural communities and this lack of comprehensive identification creates a gap where elements not captured in the national database can constitute public nuisance, crimes.

“There is the inadequacy in the integration of NIN, BVN and Voters Identification Number (VIN).

“Advanced call interception and analysis tools, used successfully in other countries, could provide invaluable insights into criminal networks and operations but infrastructure is lacking,’’ he said.

Also, Mr Godfrey Petgrave, the Agricultural Expert, Sydani Group, called for empowerment of smallholder farmers with access to finance and training to enhance productivity.

According to Petgrave, Nigeria requires policy reform and institutional strengthening to improve agricultural practices and embrace digital agriculture solutions to address food insecurity.

Mr Akolade Jimoh, another expert of the group on health, advocated for expanded community-based health insurance programmes for rural and underserved areas.

Jimoh added that the country needed to encourage Public Private Partnership to revolutionise products design and quality improvement on health services.


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Konga launches Infinix Brand Week with Incredible Deals

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Konga, Nigeria’s leading composite e-commerce group, is thrilled to announce the launch of amazing deals at its Infinix Brand Week. Infinix, a leading global smartphone brand known for its innovative products and cutting-edge technology promises exclusive discounts and special offers on select smartphones, marking an exciting milestone in the realm of online shopping.

Shoppers can expect nothing short of extraordinary deals on a wide range of Infinix products, all available exclusively on the Konga online platform. With discounts of up to 30% off, this partnership between Konga and Infinix aims to redefine the shopping experience for tech enthusiasts across Nigeria.

Konga Brand Week has become synonymous with excitement and unbeatable deals, and this year’s edition is no exception. In addition to exclusive discounts on Infinix smartphones, shoppers can explore a diverse array of products across various categories, including electronics, fashion, home essentials, and more.

“At Konga, we are dedicated to providing our customers with the best shopping experience possible,” said Rita Ohaedoghasi, VP Marketing at Konga. “The Infinix Week during Konga Brand Week allows us to continue delivering on that promise by offering incredible discounts and special offers on some of the most sought-after smartphones in the market.”

To stay updated on the latest developments and exclusive deals during Konga Brand Week, shoppers are encouraged to connect with Konga across all platforms, including social media and the Konga website. Don’t miss out on this opportunity to score big savings and elevate your tech game with Infinix and Konga.


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