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Two Things I wish I had Known When Starting Small Business

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Steven Cohen, Head of Sage One International (Africa, Australia, Middle East and Asia)
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One of the questions other entrepreneurs most often ask me is what I wish I had known when we first started the Pastel business in 1990. Looking back over the past 26 years,

I can distil my answer into two key lessons: hire the right people from the start and if you fail to plan, you are planning to fail. Any entrepreneur that sets out with these two pieces of wisdom is on a faster track to success.

Getting The Right Employees On Board
When I think back on the trajectory of our business – from a small accounting software start-up to JSE-listed software and services group to part of a FTSE 100 company – one factor stands out as a key to our success. That is the role that key people have played in our growth and ensuring our sustainability.

I don’t really like using the word ‘hiring’ because that makes it sound cold and transactional – I prefer to think of it as convincing the right people to join our team.

In a world where products are similar, good service is a given, and technology is commoditised, good people are your real competitive edge.

Great people are the foundation of any successful and profitable business. By great people, I mean employees who are professional, motivated, collaborative, trustworthy, and customer-focused; in addition, people who share your company culture and believe in your vision. People like that are the key to unlocking your growth and potential.

Don’t rush into hiring people because you feel under pressure and don’t hire the cheapest person – get the best who you can afford or develop smart, young people who are setting out in their careers. The right employees are the best investment you can make in your future growth.

Sit Down and Do Some Planning
I’m a guy who tends to do things by the seat of my pants; I’ve always valued gut feel and still do. Yet, over the years, I’ve developed a deeper appreciation for the importance of planning. I find that the process of planning is often more important than the plan itself.

As Dwight D. Eisenhower put it: “Plans are nothing; planning is everything.” For me, what this means is that sitting down to plan forces you to think through what your business is about and where it’s going. That’s important given how much of a daily scramble and hustle it is to run a small business.

You can draw plans for where your revenues come from, your customers, your cost base and other elements of your business, knowing completely that reality may have other ideas. It’s very likely that you’ll need to adapt a two-year or five-year business plan in response to the needs of your customers, a changing business environment, and a fluid regulatory space.

That’s fine – you can change your plans or even throw them away. The effort still won’t be wasted because you’ll know your business better. Having a plan is about doing things in a conscious way and working towards a set of goals and objectives – it is not about constraining your flexibility.

Closing Words
Like many of the businesses we serve, we started small and have grown beyond what seemed imaginable.
Another key lesson I have learnt from the past 26 years is that it takes hard work and human sacrifice to turn a dream business idea into a way of life. But the sweat, blood and tears are all worth it when you look back on what you have built and how it has made a difference to your customers and employees.

Steven Cohen, Head of Sage One International (Africa, Australia, Middle East and Asia) provided two things he wishes he had known when he started a small business ahead 702/CapeTalk Small Business Award with as Sage One winners and it will be announced next week


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E-Business

Nigeria Mulls National Cybersecurity Council

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Federal Government has unveiled plans to establish a National Cybersecurity Coordination Council, signaling a shift toward a more unified, intelligence-driven approach to defending the country’s rapidly expanding digital economy.

Conceived as a non-statutory, multi-stakeholder body, the proposed Council will enhance coordination, enable trusted information sharing, and guide government strategy on cybersecurity, risk management, and national response amid increasingly complex cyber threats.

The initiative, championed by Bosun Tijani, minister of communications, innovation and digital economy,  is designed to bring together government institutions, private sector players and technical experts into a single collaborative platform to strengthen the country’s cyber resilience.

Tijani noted that this initiative comes in response to a wave of recent cyber incidents that have disrupted operations across key private institutions and public sector.

In recent times, Nigeria’s financial system has faced mounting cyber pressure, reflecting global trends as cybercrime is projected to cost the world over $10.5 trillion annually, according to Cybersecurity Ventures.

Analysts say these attacks are increasingly coordinated and sophisticated, prompting the government to recognise that fragmented, institution-specific approaches can no longer manage systemic cyber risks effectively.

Under the new framework, the government aims to promote a “collective defence” model, an approach widely adopted in advanced digital economies where threat intelligence is shared in real time across institutions.

The Council is expected to include chief information security officers, cybersecurity associations, the Nigerian Computer Society, global technology providers, researchers, law enforcement agencies and civil society groups, ensuring a broad-based and technically grounded response architecture.

Key priorities will include developing national threat intelligence-sharing systems, harmonised cyber defence protocols, and coordinated incident response, while strengthening capacity to close Nigeria’s cybersecurity talent gap.

 


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Oracle Sacks 12,000 in India, Begins Shift to AI

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Oracle, US-based technology giant, has initiated a sweeping round of layoffs affecting thousands of employees globally, with India among the worst-hit regions, according to multiple reports.

Oracle Sacks 12,000 in India, Begins Shift to AI

The job cuts, which began on March 31, are part of a broader restructuring exercise that could impact between 20,000 and 30,000 employees worldwide, making it one of the largest workforce reductions in the company’s history.

While the exact number remains unconfirmed, multiple reports  suggest that around 12,000 employees in India have been affected,

Employees across several geographies, including India, the United States, Canada, and Mexico, reported receiving termination emails early in the morning, informing them that their roles had been eliminated with immediate effect.

“Today is your last working day,” the email stated, citing “organisational change” as the reason for the decision. Access to company systems, including email and internal platforms, was revoked shortly thereafter.

The communication, according to Business Insider, described the move as part of a broader “reduction in force and other terminations,” and said affected employees would be eligible for severance benefits subject to company policy.

The email also instructed employees to share personal contact details to receive separation documents.

In India, impacted employees have reportedly been offered severance packages that include 15 days’ salary for each completed year of service, notice period pay, leave encashment, gratuity where applicable, and an additional two-month salary top-up in cases of voluntary separation.

The layoffs are linked to Oracle’s strategic shift towards artificial intelligence (AI) and cloud infrastructure.

The company has announced plans to invest approximately USD 50 billion in AI infrastructure and has reportedly raised an equivalent amount in debt to fund its expansion.

In a recent regulatory filing, Oracle said it expects restructuring costs for fiscal 2026 to reach up to USD 2.1 billion, largely driven by severance payouts and related expenses.

The move comes as Oracle looks to strengthen its position against global cloud competitors such as Amazon and Alphabet.

Uncertainty continues to loom over employees, with reports indicating that another round of layoffs could follow in the coming weeks. Employees who were affected described the layoffs as abrupt, with little prior indication.

Some former staff members have taken to social media to share their experiences.

Tricia S Marsh, a former Senior Principal at Oracle, said the layoffs marked the end of an important chapter in her career while urging affected colleagues to remain hopeful.

As of May 2025, Oracle had around 162,000 full-time employees globally.


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Cybersecurity Firm Uncovers CrystalX RAT which Steals Data, Mocks its Victims

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Kaspersky Global Research & Analysis Team (GReAT) has uncovered an active malicious campaign distributing a previously undocumented RAT with a very broad feature set. Beyond the standard remote access trojan functionality, it combines stealer, keylogger, clipper, and spyware capabilities.

Cybercriminals are selling it to third parties as MaaS (malware-as-a-service) promoting it on YouTube and Telegram, increasing the likelihood of its use across a wider range of actors, including less-skilled operators.

Due to its stealer functionality, the malware can collect a wide range of data about its victim: it gathers system information, extracts credentials for Steam, Discord and Telegram, and also harvests data from web browsers. It also poses a threat to cryptocurrency users, as it includes a browser-based clipper that replaces crypto wallet addresses.

Beyond data theft, CrystalX RAT is capable of full-scale surveillance, with the ability to take screenshots, record audio from the microphone, and capture video from both the webcam and the victim’s screen.

Particularly notable is the CrystalX RAT “playful” Prankware feature set, which is actively promoted by the developers. These capabilities allow operators to visibly interfere with the victim’s system by shaking the mouse cursor, setting wallpapers on the victim’s screen, changing screen orientation, hiding desktop icons, forcing system shut downs, and even delivering real-time pop-up notifications and messages to the victim.

While seemingly trivial, these features introduce a disruptive and psychological dimension to the attack, making the attack both visible and distressing for the victim.

Kaspersky reports attacks targeting users in Russia, but the trojan has the potential to spread to other countries due to its sales and distribution model.

“Such a diverse feature set effectively enables a 360-degree compromise of the victim and a complete loss of privacy. Beyond gaining access to account credentials, the stolen data could potentially be used for blackmail.

“At the moment, the initial infection vector is not precisely known, but it is already affecting dozens of victims. Our telemetry is already detecting new versions of the implants, indicating that this malware is still actively developed and maintained.

“We expect the number of victims to grow significantly and its geographic spread to expand in the near future,” says Leonid Bezvershenko, senior security researcher at Kaspersky GReAT.


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