United Bank for Africa, Pan African Financial services institution, is joining the rest of the world to celebrate the 2019 Customer Service Week, themed, “Magic Happens Here”, with recognitions for staff who have excelled in excellent service delivery.
The event which is commemorated all over the world, recognises the importance of customer service and seeks to show appreciation to the staff who serve and support customers with the highest degree of care and professionalism.
The theme for this year’s celebrations embodies all that the bank represents as encompassed in its Core Values – the 3EEEs: Excellence, Enterprise and Execution.
Already, all branches of the bank are engaged in various activities which will make the week-long celebration exciting and memorable. Branches have been colourfully decorated, and customers are being treated to different exciting gifts and activities.
Mr. Kennedy Uzoka, UBA’s group managing director/chief executive officer, who spoke on the significance of continuous excellent service delivery to customers, appreciated the staff who have worked tirelessly to satisfy customers, and urged them not to rest on their oars.
He said, “Over three years ago, we resolved to address the persistent customer service challenges in the Bank by launching the Customer First (C1st) Philosophy. The primary objective of which was to transform the Bank into an undisputed customer-focused institution delivering excellent financial services from the customers’ standpoint.
“As we celebrate this year’s Customer Service Week, I would like to express my gratitude to you all for the journey so far. It is my belief that, with our collective strength and commitment to the Bank’s corporate goals, the on-going crusade on Customer-First Philosophy, anchored on our core values; Enterprise, Excellence and Execution (3EEEs), the C1st drive will permeate the system and become our most treasured initiative group wide,” he noted.
Explaining the theme, he urged staff to do all they can to go the extra mile and promote great satisfaction for customers, adding, “Let’s strive to put the magical touch in everything we do to create a symbolic service experience for our ‘Employer’ – the Customer!”
The GMD seized the opportunity to explain that UBA is on the right trajectory to entrenching herself as the preferred bank in the hearts of customers, adding “Our primary objective is to imbibe and demonstrate C1st philosophy as a ‘way of life’ in all our engagements with customers. This is truly our core essence and how we wish to be primarily recognised always.”
Also commenting on the special week, Mr Anant Rao group executive, Customer Fulfilment Centre, UBA Group, said that UBA in the last 3 years has deliberately focused on its Customer 1st philosophy leveraging on a three prong lever of People, Process and Technology, saying that large scale transformations have been engendered with clear focus on serving the needs of the customers while laying emphasis on creating a holistic end to end Customer journey and with our ecosystem revolving around our Customers.
“The singular mission of our consistent and superior customer experience has been imbibed into the DNA of each and every staff of the bank. In this way, there is no gainsaying that Service has been institutionalized at UBA. The mantra of our Customers being our employers has been ingrained into the psyche of each and every staff,” Rao noted.
The United Bank for Africa, Africa’s global bank, was founded 70 years ago in Nigeria and today, operates in 20 African countries and in the United Kingdom, the USA and with presence in France.
UBA serves over 17 million customers across the globe with more than 1000 branches and touch points. In 2018, the bank received the award of Africa’s Best Digital Bank by the Banker’s magazine.
Zenith Bank Partners Facebook on SME Empowerment
Zenith Bank Plc in collaboration with Facebook is organising a free one-day workshop for operators of small and medium scale enterprises (SMEs).
The capacity building programme is focused on how Facebook, Instagram, WhatApp and other digital channels could be used to engage potential prospects, market offerings and grow business volumes.
The workshop is scheduled to hold on Wednesday, January 29th and Thursday, January 30th, 2020 by 08:30 a.m. at Zenith Bank branches at 23, Oba Akran Avenue, Ikeja, Lagos; 201, Ikorodu Road, Obanikoro, Ilupeju, Lagos; and 2, Aromire Road, Ikoyi, Lagos.
“The workshop is open to customers and non-customers of the bank. To register attendance, please send an e-mail titled: Zenith Bank SME Digital Workshop to email@example.com. The e-mail should contain the following information: Name of participant, preferred venue of attendance and date,” the bank stated.
Zenith Bank last month supported and sponsored various technology start-ups and innovative ideas at its Tech fair.
Speaking at the event, Ebenezer Onyeagwu, MD/CEO, Zenith Bank, pledged the bank’s continuous support for small businesses.
Female Banker Accused of Stealing N42m
Aghata Igwe, a former banker, who allegedly obtained N42 million from a businessman under false pretences, on Monday appeared at an Igbosere Magistrates’ Court in Lagos.
Igwe, 42, whose residential address was not given, is standing trial on a three-count charge of conspiracy, fraud and stealing.
She however pleaded not guilty to all the counts preferred against her by the police.
Earlier, , SP George Nwosu, prosecutor, told the court that the defendant and others at large committed the alleged offences from March to May 2017, at Ilupeju area of Lagos.
Nwosu said that the defendant fraudulently obtained the sum of N42 million from Maydom Pharmaceutical Ltd., under the pretext of assisting the company to facilitate a grant of one million US dollar import finance loan from Fidelity Bank Plc.
“The defendant convinced the complainant that she will use the said N42 million to lobby the bank to grant the company a loan of one million USD for importation purposes.
“The defendant did not facilitate any one million USD loan and did not refund the money she obtained from the complainant,” Nwosu alleged.
He said that the offences contravened Sections 287, 314 and 411 of the Criminal Law of Lagos State, 2015.
Mrs O. O. Oshin, magistrate, granted the defendant N500, 000 bail with two sureties in like sum.
She ordered that the sureties must be gainfully employed and must have at least N1 million in their bank accounts.
She also said that the sureties must also show evidence of tax payments to the Lagos State Government.
She adjourned the case until Feb. 24, for mention.
First Bank Wins Best Mobile Banking App, Fastest Growing Retail Bank Awards
First Bank of Nigeria Limited has been named 2019 “Best Mobile Banking App” and “Fastest Growing Retail Bank” winner by Global Business Outlook.
The Global Business Outlook Award recognises and rewards excellence in business in companies across the world, both in the public and private sectors.
The award rewards innovation, creativity and the drive to create value.
FirstBank earned the Fastest Growing Retail Bank recognition because of its leading role in promoting financial inclusion in the country, a drive which has resulted in its 44,000 Agent Banking network designed to complement the provision of bespoke financial services at its over 750 branches nationwide.
It also won the Best Mobile Banking App award thanks to its Firstmobile banking app’s capability at performing a wide range of financial transactions in a safe, adaptable, futuristic and efficient manner.
The user-friendly app is widely renowned for its ease of navigation and state-of-the-art security features to mitigate risk against fraud.
In the course of 2019, FirstBank bagged numerous awards across various areas of its business operations.
The awards comprise Women Empowerment Category – Sustainable Banking Awards by CBN Bankers Committee, Best Private Bank in Nigeria 2019 by Global Finance Magazine and World Finance Magazine respectively; Best Process Automation Initiative, Application or Programme by Asian Banker International Excellence in Retail Financial Services; Best Banking Brand Nigeria 2019 by Global Brands Magazine; Best Retail Bank in Nigeria by Global Banking and Finance Review and Asian Banker International Excellence in Retail Financial Services Awards respectively; Cashless Driver: Highest Volume in Bill Payments and Highest Transaction Volume in Real-Time Payments by CBN Electronic Payments Incentive Scheme – Efficiency Awards; Long Service Corporate Award by Nigerian Economic Summit Group; Best Financial Inclusion Program – Nigeria 2019 and Bank of The Year – Nigeria 2019 by International Investor, amongst many others.
Speaking on the awards, Folake Ani-Mumuney, Bank’s group head, Marketing and Corporate Communications, said, “We appreciate the recognition of these awards by the respective awarding bodies. The awards are dedicated to all our customers across the globe as their continued patronage of our services is appreciated. We remain steadfast and would not rest on our laurels at rendering bespoke financial services tailored to meet the financial needs of our valued customers, irrespective of where they may be.”
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