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UBA is Now Available on Apple Business Chat

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l-r: Group Managing Director/CEO, United Bank for Africa(UBA) Plc, Mr. Kennedy Uzoka; Group Head, Marketing, UBA Plc, Mrs Dupe Olusola; Group Head, Online Banking, UBA, Mr Austine Abolusoro, during the launch of LEO, the Bank’s chatbot on banking, on Apple Business Chat –IPad and IPhone, held at UBA House, Marina, Lagos
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United Bank for Africa (UBA) Plc, has, announced that the services of its Chatbot, Leo is now available for customers on Apple Business Chat, where its users can communicate directly with businesses using the Messages app on iPhone and iPad.

 

“As a brand focused on providing excellent customer experience, we are always looking for new ways to serve our customers easily and on time; we are therefore thrilled to support Apple Business Chat, which gives us a powerful and engaging connection with our customers,” said Mr. Kennedy Uzoka, group managing director of UBA, who spoke at the launch of the service in the bank’s Head office on Thursday.

 

“Most of our customers prefer iOS, and we always want to exceed their expectations when they experience UBA. Apple Business Chat makes communicating with us as easy as messaging a friend, so we expect it will quickly become our customers’ preferred customer service channel.”

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He explained that UBA customers can now use the services of LEO, through the Apple Business Chat to open an account, buy airtime, check account balance, make account transfers and pay bills. With Business Chat, customers can always reach a live person and are always in control of whether they share any contact information with a business.

 

Uzoka said, “Today, we are covering a segment that has been missing for some time. It is our desire to ensure that we put Leo everywhere, and today it is now on the IOS platform as the users approached us that they needed to enjoy the service which Facebook and WhatsApp users had been enjoying from LEO. Consistently, we have been the first in the use of intelligence banking, this is the first time this is happening in Africa. LEO is live in English on the IOS platform, and by the end of October, it will be live in other languages. As you know, LEO is already on WhatsApp and Facebook  in English, French, Portuguese and Swahili languages.”

 

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To start Apple Business Chat, customers can click the ‘Chat with Messages’ button on UBA’s website or in mobile banking app, available in the App Store. A conversation with UBA’s agents will open instantly in the Messages app, and users can take their time responding when it’s convenient.

 

Austin Abolusoro, group head, Online, Banking,  who spoke at the event said the bank is always looking for ways to improve upon its services to its teeming customers.

 

“We are leading financial industry AI in Africa. Our customers have been increasingly asking for mobile services that make their lives easier, and Leo has become a growing choice for his convenience and personal solutions, Over a million customers are already on the LEO platform. Before now, customers can only come to the bank, but today we are on social media as well as on the IOS platform, and the launch of LEO has helped customer to get their complaints resolved without physically visiting the bank. Leo makes use of available data to resolve complaints and where more information is needed, Leo will transfer the customer to human agents.”

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“As we continue to advance our work on AI-driven developments, it is important that we listen to our users today and further enhance Leo to align to client feedback in order to better meet and anticipate needs and even continue to give them increased value,” Abolusoro added.

 

He added that Apple Business Chat is available in beta for users and businesses around the world, and is built into iOS 11.3 and higher. For more information, visit: apple.com/ios/business-chat.

 

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United Bank for Africa, Africa’s global bank, was founded 70 years ago in Nigeria and today, operates in 20 African countries and in the United Kingdom, the USA and with presence in France. UBA serves over 17 million customers across the globe with more than 1000 branches and touch points. In 2018, the bank received the award of Africa’s Best Digital Bank by the Banker’s magazine.

 

 

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E-Financial

Nigerians Lost N25.85Bn to Digital Payment Fraud in 2025 –CBN

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Nigerians lost N25.85 billion to digital payment fraud in 2025, according to Central Bank of Nigeria (CBN).

Nigerians Lost N25.85Bn to Digital Payment Fraud in 2025 –CBN

Though the figure represents a significant decline from the N52.26 billion recorded in 2024, CBN, said the losses remained substantial for payment service providers (PSPs).

According to the report, although the value of digital payment fraud declined significantly year-on-year, when compared to the N52.26 billion recorded in the previous year, the losses remained substantial for Payment Service Providers (PSPs), underscoring the need for stronger fraud prevention measures across the industry.

In the report, the CBN, also identified systemic risks, cyber threats, the dominance of a few systemically important payment service providers, and the activities of unlicensed payment companies as major concerns confronting the financial sector.

According to the report, although the value of digital payment fraud declined significantly year-on-year, the losses remained substantial for Payment Service Providers (PSPs), underscoring the need for stronger fraud prevention measures across the industry.

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“Digital payment fraud in Nigeria stood at N25.85 billion in 2025,” the apex bank said.

It noted that while this represented a considerable improvement from the N52.26 billion lost in 2024, the amount remained significant.

“Though this was lower than N52.26 billion in the preceding year, it represented a substantial loss for PSPs,” the report stated.

The CBN attributed the reduction in fraud losses to enhanced security measures implemented across the financial sector.

It said, “The lower losses in 2025 reflected improvements in monitoring, BVN-NIN integration, and tighter controls.”

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Beyond fraud, the report warned that Nigeria’s rapidly expanding digital payments landscape faces increasing systemic vulnerabilities as banks and fintech companies become more interconnected through shared payment infrastructure.

According to the report, a major operational failure involving a single payment service provider could quickly spread across the financial system because of the growing dependence on integrated payment platforms.

The CBN observed that despite ongoing efforts to strengthen payment system integration, interoperability remains a significant challenge.

It disclosed that about half of fintech stakeholders continued to express dissatisfaction with the current level of system-wide interoperability.

The report stated that “about 50.00 per cent of fintech stakeholders continued to rate system-wide interoperability as poor, primarily due to the lack of universal APIs and data-sharing standards.”

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The apex bank also expressed concern over the concentration of payment activities among a few Systemically Important Payment Service (SIPS) providers, warning that operational failures involving any of them could have widespread consequences.

It explained that the failure of such providers could trigger a “domino effect”, where insolvency or operational glitches in one payment service provider spread rapidly to others, disrupting the smooth functioning of the financial system.

Cybersecurity also featured prominently among the risks identified in the report.

The CBN warned that payment service providers remain vulnerable to ransomware attacks, data breaches and credential theft, noting that cybercriminals are becoming increasingly sophisticated in targeting financial institutions.

According to the report, “Banking and fintech institutions remained prime targets for ransomware, data leaks, and credential theft.”

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It added that, “Cyber threats in Nigeria are no longer random cybercrimes, but increasingly targeted, organised, and identity-driven campaigns.”

The report further cautioned Nigerians against transacting with unlicensed payment companies, stressing that such entities operate outside regulatory oversight and expose users to significant financial risks.

It warned that customers using unlicensed PSPs are not protected by existing regulatory safeguards and that such operators could facilitate illicit financial activities.

“Users of unlicensed PSPs are not covered by regulatory protection that comes with effective oversight and supervision,” the CBN said.

It further warned that, “Unlicenced payment companies are gateways for money laundering which could undermine regulatory efforts and corrode public trust.”

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The report underscores the growing importance of strengthening fraud detection systems, improving payment infrastructure interoperability, enhancing cybersecurity resilience, and intensifying regulatory oversight as Nigeria continues to expand its digital payments ecosystem.

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NRS Announces 30 Percent Tax on Corporate Crypto Income

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Nigeria Revenue Service (NRS) yesterday announced that medium and large companies in Nigeria that earn income from cryptocurrency and other virtual asset transactions will now be subject to a 30 per cent corporate income tax.

NRS Announces 30 Percent Tax on Corporate Crypto Income

NRS stated this in its new guidelines setting out a tax framework for cryptocurrency and other digital asset transactions.

The guidelines cover registration, record-keeping, valuation, and tax treatment for VASPs, P2P operators, and individuals in the virtual asset space.

NRS said the move is aimed at encouraging voluntary compliance and improving transparency as Nigeria’s digital asset sector grows.

The Guidelines on the Taxation of Virtual Assets, provide a comprehensive framework for the taxation of virtual asset transactions and businesses operating within Nigeria’s digital economy.

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The guidelines apply to companies, individual taxpayers, Virtual Asset Service Providers (VASPs), peer-to-peer (P2P) marketplace operators and other participants in the virtual asset ecosystem

The latest framework follows the signing of the Presidential Executive Order on Virtual Assets Coordination, 2026 by President Bola Tinubu, which established a coordinated regulatory structure for cryptocurrencies, stablecoins, tokenised assets and other digital assets across government agencies.

According to the NRS, companies that derive profits from virtual asset activities will be taxed under the provisions of the Nigeria Tax Act (NTA), 2025. While small companies will continue to enjoy applicable tax exemptions under the law, medium and large companies will be liable to the standard 30 per cent corporate income tax rate.

The agency stated that taxable income under the guidelines covers a broad range of virtual asset-related activities, including cryptocurrency trading, the operation of virtual asset exchanges, transaction fees, brokerage commissions, custody and wallet services, token issuance, mining, staking, decentralised finance (DeFi) activities, investment gains and other virtual asset business operations.

According to the guidelines, “Applicable rates under the NTA include progressive rates for individuals, and 30 per cent for companies other than small companies.”

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The NRS said the guidelines were introduced to provide clarity, certainty and consistency in the administration of Nigeria’s tax laws as they apply to virtual assets, adding that the framework is intended to improve transparency, encourage voluntary tax compliance and support the development of an efficient tax regime for the digital asset sector.

The agency also clarified that merely holding cryptocurrencies or other virtual assets does not constitute a taxable event.

Any appreciation in the value of a digital asset while it remains in a taxpayer’s possession will not attract income tax until the asset is sold, exchanged or otherwise disposed of through a taxable transaction.

Similarly, transfers of cryptocurrencies or other virtual assets between wallets owned and controlled by the same individual are exempt from income tax, provided there is no change in beneficial ownership.

This means that moving digital assets such as Bitcoin or Ether between personal wallets will not trigger a tax liability.

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However, the exemption does not extend to transfers involving companies, partnerships, trusts, unincorporated associations or other legal entities, where different tax rules may apply.

The NRS further explained that although these non-taxable transactions do not attract immediate tax, they establish the acquisition cost for future disposals.

Consequently, taxpayers are required to maintain adequate records of acquisitions, transfers and disposals to facilitate accurate tax computations when taxable events occur.

The guidelines also reaffirm that unrealised gains on cryptocurrencies and other virtual assets are not subject to income tax. Instead, tax liability arises only when a taxable disposal takes place, aligning Nigeria’s approach with internationally recognised principles for the taxation of digital assets.

The issuance of the guidelines is expected to provide greater regulatory certainty for investors, businesses and digital asset service providers, while strengthening the government’s efforts to expand the tax base and improve compliance in Nigeria’s growing virtual asset ecosystem.

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PalmPay’s Transaction Guard Gives Users More Control, As Fraud Tactics Evolve

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As more Nigerians adopt digital financial services, fraudsters are also finding new ways to target unsuspecting users. Nigeria has recorded more than 24.1 million compromised online accounts since 2004, with hundreds of thousands of additional cases reported in early 2026. While these figures are not limited to financial accounts, they highlight the growing exposure of personal information and login credentials online.

Fraudsters often use phishing links, impersonation and other social-engineering tactics to trick people into revealing sensitive information such as passwords, OTPs, BVN or NIN details.

To help users strengthen the security of their accounts, PalmPay provides a range of built-in protection tools. One of these is the Transaction Guard.

The feature enables users to set single, daily, or monthly transaction limits. Whenever a transaction exceeds that limit, an additional verification step; facial verification- is required before it can be completed. This helps reduce the risk of unauthorized transfers, even if an account has been compromised.

Here’s how Transaction Guard helps keep your money safe:

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  • Keeps User in Control

The feature gives you greater control over your account by ensuring that higher-value transactions require your facial verification before they are processed. Transaction Guard requires facial verification before eligible transactions are completed, making it harder for unauthorized users to move your funds.

  • Helps Mitigate Account Takeovers

Even if your login credentials or OTP are compromised, Transaction Guard helps limit potential losses by requiring an additional verification step that fraudsters cannot easily complete.

  • Reduces the Risk of Fraud

By activating this security checkpoint, Transaction Guard helps protect users against common fraud attempts, giving them greater confidence when faced with scam attacks.

In a recent interview, Femi Hanson, Head of Marketing, PalmPay said: “Nigerians  are increasingly embracing digital payments in their everyday lives hence maintaining trust and confidence of users must remain a top priority. Today, security is just as important as speed and convenience. That’s why PalmPa is continuously investing in solutions that give our customers greater control over their finances. Transaction Guard is one of those security features we’ve introduced to help users add an extra layer of protection to their accounts and mitigate fraud.”

How to Activate Transaction Guard

Activating Transaction Guard is quick and easy. Simply open the PalmPay app, go to Profile, tap Security Center, select Transaction Guard, switch it on, and complete the verification process.

As digital payments become embedded in everyday life, taking advantage of built-in security features can make a significant difference. By enabling Transaction Guard, PalmPay users can better protect their accounts and enjoy a safer, more secure digital banking experience.

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