Connect with us

E-Financial

UBA’s LEO Hits 3m User Mark, Remains Smartest Banking Chatbot

Published

on

Kindly share this post

United Bank for Africa (UBA) Plc, Pan African financial institution, has in the last three years won the hearts of its customers with LEO, its artificial intelligence chat bot, which has proven to be the most formidable artificial intelligence chat bot till date; serving an ever-increasing clientele who now have less transaction hassles to worry about.

UBA’s LEO Hits 3m User Mark, Remains Smartest Banking Chatbot

Leo with Mark of facebook

Leo is an AI chatbot for banking services currently available on Facebook Messenger, WhatsApp, Apple Device and is set to launch soon on other social media platforms.

Birthed January 11, 2018, with a firm resolve to prioritise its customers as well as put the bank at the heart of disruptive technologies that will transform the experience of esteemed customers, UBA did just that with a million users becoming hooked in less than three months of its LEO’s inception.

Three years later, and with over 3 million customers and counting, UBA’s LEO, has without doubt, remained the smartest Banking Chatbot in Nigeria because of its speed and quick learning intelligence and has continued to evolve with plenty to offer its teeming customers.

While other financial institutions are still trying to figure to find their feet as regards AI, UBA’s LEO has become a massive success as the AI continues to consolidate on it successes and accolades winning several awards overtime.

The chat bot continues to enjoy periodic and systematic upgrade with special emphasis on enhanced advancements and specialised unique features which have clearly earned the chatbot over 3 million Users.

Mr. Kennedy Uzoka, group managing director/chief executive officer, UBA, affirmed that UBA customers indeed agree that LEO is one of the bank’s biggest investments in cutting-edge technology and has been steadily changing the face of  banking in the continent.

Mr. Kennedy Uzoka, group managing director/chief executive officer, UBA

“UBA’s vision has always been and will remain a dominating force in Africa’s digital banking space. Our resolve is to provide unparalleled experience across all channels. We are a technology-driven institution with vast knowledge in the business that we do and LEO, being a tested, dependable and intelligent personality, replicated on WhatsApp the success it recorded on the Facebook Messenger platform where it started its journey and later on the IOS (iPhone Operating System) platform . It is a solution that is from the customer’s standpoint, easy to use by anyone regardless of demography. LEO is always ready and waiting to help with any form of banking service,” Uzoka said.

“As an app that has been in existence for over nine years, reaching more than 1.5 billion people in over 180 countries, WhatsApp has become very essential in lifestyle and that is why UBA saw the need to include LEO’s services in that very important app and the premium private chat platform has assured that there will be no spam messages, as the development is to enable businesses serve their customers with useful information,” the GMD stated,

Uzoka explained that LEO is already present in over 20 African countries and in three languages and has a number of rich and robust features bound to mesmerise existing and potential customers with services that are extremely fast and secure as all transactions and enquiries are encrypted, end-to-end.

LEO has the ability to do a wide range of things, including funds transfer, call card top-up, checking of account balance, retrieval of bank statements, instant account openings for new customers, statement to embassy/other banks/microfinance, purchase of airtime/ data, paying of bills (LCC, PHCN, Cable TV), effectively helping with savings and spend limit.

The AI chatbot also boosts of remarkable innovative features that allows customers make banking Services – Request/stop/confirm Cheques, Block card, Log & track complaints, ATM/Branch Locator, Freeze accounts, and check weather etc.

Other features include Customer Care complaint resolution, linking of new account, flight Payment, linking and Funding of Prepaid Card, Travel Notification, Wakanow services and Dubai Visa service.

The GMD pointed out that, customers who have engaged with LEO are more than delighted about their experience and credit it for automatically extracting account details without hassles, adding that “Testimonies abound about how it is generally easier to use LEO compared to its counterparts. For example, LEO automatically detects account numbers via a customer’s WhatsApp mobile number and goes ahead to seamlessly help customers check their account balance as well as top-up airtime”.

Reviews from customers note that LEO is more personable, more humane, and it feels like talking to an experienced customer service/Fulfilment representative. The Bot also allows customers to easily lodge and process complaints with adequate and timely feedback.

UBA offers banking services to more than twenty-five million customers, across over 1,000 business offices and customer touch points, in 20 African countries.

With presence in the United States of America, the United Kingdom and France, UBA is connecting people and businesses across Africa through retail; commercial and corporate banking; innovative cross-border payments and remittances; trade finance and ancillary banking services.

 

 

 

 

 

 

 

 


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

E-Financial

IMF Raises Concerns over N8.83 Trillion Unreported Spending in Nigeria’s Budgets

Published

on

Kindly share this post

International Monetary Fund (IMF) has raised concerns over Nigeria’s fiscal transparency, disclosing that about two per cent of the country’s Gross Domestic Product (GDP), estimated at N8.83 trillion, was omitted from recent official budget documents.

IMF Raises Concerns over N8.83 Trillion Unreported Spending in Nigeria’s Budgets

Bola Tinubu

Unreported public spending—also known as off-budget expenditure—happens when a government spends money on public projects or services without including those costs in official budget documents.

This practice hides the true size of the government’s deficit, hides debt accumulation, and distorts overall economic data.

The IMF said the unreported expenditure has created a significant gap between Nigeria’s reported fiscal deficit and its actual financing requirements, making government borrowing appear lower than it truly is.

Speaking at an industry event in Lagos, Christian Ebeke, resident representative of IMF in Nigeria,  said the expenditure should have been reflected in the country’s fiscal accounts to present a more accurate picture of public finances.

“So far we think that there are about two per cent of GDP of expenditure that were not reported that should be reported and should be recorded, so that this statistical discrepancy will disappear,” Ebeke said.

The estimate translates to approximately N8.83 trillion, based on the National Bureau of Statistics’ (NBS) latest nominal GDP figure of N441.5 trillion for 2025.

According to the NBS, Nigeria’s nominal GDP increased from N372.8 trillion in 2024 to N441.5 trillion in 2025 following improved performance across both the oil and non-oil sectors.

Using the Central Bank of Nigeria’s average exchange rate of N1,436 to the dollar for 2025, the omitted expenditure amounts to about $6.15 billion.

Ebeke attributed the discrepancy largely to capital projects executed outside the formal budget framework, noting that the omission had distorted assessments of Nigeria’s fiscal position and public investment profile.

He explained that some government spending was neither captured in approved budget documents nor reflected in budget implementation reports, resulting in an understatement of the country’s actual fiscal deficit.

According to him, the lack of comprehensive reporting also complicates coordination between fiscal and monetary authorities, as policymakers are left without a complete picture of government finances.

“The lack of full reporting can also complicate coordination between fiscal and monetary policy, as policymakers may not have a clear picture of the true deficit,” he said.

Ebeke warned that off-budget spending raises broader concerns about accountability, procurement processes and institutional oversight, stressing that improving fiscal transparency should remain a priority for the government.

“Improving transparency is critical,” he added, noting that expenditures outside the formal budget process undermine effective oversight and public accountability.

The IMF representative, however, acknowledged that the Federal Government has begun taking steps to address the problem through legislative reforms aimed at bringing previously unreported expenditures within the formal budget framework.

He said the authorities were working to amend existing budget laws to ensure greater disclosure of government spending but stressed that such reforms must be accompanied by timely and comprehensive budget implementation reports.

According to him, closing the reporting gap is essential to strengthening public financial management, improving transparency and restoring confidence in Nigeria’s fiscal framework.

The IMF’s latest observations come months after the National Bureau of Statistics rebased Nigeria’s economy, changing the GDP base year from 2010 to 2019, a revision that significantly increased the size of the country’s economy and, by implication, the value of expenditure estimates expressed as a percentage of GDP.

The concerns also follow the IMF’s recent Article IV Consultation on Nigeria, in which the Fund commended the Federal Government’s ongoing economic reforms for improving macroeconomic stability and boosting investor confidence, while cautioning that persistent structural weaknesses continue to limit the impact of the reforms on the broader population.


Kindly share this post
Continue Reading

E-Financial

Visa Targets Nigeria, Others in Visa Pay Expansion Drive

Published

on

Kindly share this post

Visa is expanding access to Visa Pay for additional issuers across Africa through a software development kit (SDK) that enables banks, mobile money operators, and fintechs embed Visa Pay capabilities into their existing mobile applications and to launch virtual cards and payment experiences quickly and securely.

According to a statement from the company, the solution is an interoperable and secure way for banked and unbanked consumers to transact and move money across participating banks, fintechs and mobile networks.

Issuers adopting Visa Pay’s SDK span multiple markets across the continent including Ghana, the Democratic Republic of Congo, Sudan, Comoros, Mauritius, Zambia, Zimbabwe, Botswana, Tanzania, and Sierra Leone.

With integrated issuer processing capabilities, built-in customer experience, tokenisation readiness and Visa-certified security and compliance components, SDK helps accelerate and simplify the deployment of Visa Pay, particularly in markets where infrastructure constraints can slow digital transformation.

Looking ahead, Visa Pay will continue to evolve with new capabilities designed to further simplify everyday payments. Among the features expected to launch soon is Tap to Pay, which will enable consumers to make secure contactless payments by simply tapping their phone at a contactless-enabled checkout terminal, said the firm.

“Visa Pay is designed to help issuers meet a wide range of market needs, from secure e-commerce and remittances to mobile money-linked virtual cards, humanitarian disbursements, person-to-person payments and future contactless experiences,” said Godfrey Sullivan, senior vice president and head of products and solutions for Central and Eastern Europe, Middle East and Africa at Visa.

“The adoption of Visa Pay represents an important step in strengthening our digital payments capabilities and supporting our broader digital transformation agenda. At a time when Sudan’s current challenges have increased the need for resilient and accessible financial services, we believe digital payment solutions play a critical role in enhancing customer convenience, supporting business continuity, and promoting financial inclusion” commented Yousif Eltinay, CEO of United Capital Bank, Sudan.

According to Jesse Jackson, chief digital and innovation officer for Tanzania Commercial Bank, from a business perspective, Visa Pay will enable it accelerate digital adoption among both consumers and merchants, increase transaction activity within its ecosystem, expand merchant acceptance and strengthen customer engagement.

“It also supports our broader goal of driving financial inclusion by bringing more individuals and businesses into the digital economy.”

 


Kindly share this post
Continue Reading

E-Financial

NDIC Warns Against Transactions with 46 Closed Microfinance Banks

Published

on

Kindly share this post

Nigeria Deposit Insurance Corporation (NDIC) has warned members of the public against carrying out any transactions with the 46 microfinance banks whose operating licences were revoked by the Central Bank of Nigeria (CBN).

NDIC Warns Against Transactions with 46 Closed Microfinance Banks

NDIC

The corporation issued the warning on Thursday following the revocation of the licences by the CBN on July 1, 2026.

In a statement, the NDIC said it had been appointed the official liquidator of the failed banks pursuant to Section 12(2) of the Banks and Other Financial Institutions Act (BOFIA) 2020 and Sections 55(1) and 55(2) of the NDIC Act 2023.

It stated that the affected microfinance banks were no longer authorised to carry out banking business in Nigeria following the withdrawal of their licences.

The corporation cautioned members of the public against engaging in any unauthorised transactions with the closed banks or attempting to tamper with their assets and records.

It warned that any attempt by individuals to remove, conceal, retain or interfere with the assets, records or properties of the failed institutions would constitute a violation of the law and could attract appropriate legal sanctions.

According to the NDIC, it has commenced the process of an orderly closure of the banks through their immediate takeover, verification of depositors and payment of insured deposits to eligible customers.

The corporation assured depositors that the liquidation process would be conducted in accordance with relevant laws and regulations.

It added that depositors and the general public would be kept informed on further steps regarding the liquidation exercise, including the verification process and payment of insured sums to eligible depositors.

The NDIC urged customers of the affected banks to remain calm, assuring them of its commitment to protecting insured deposits and ensuring an orderly resolution of the failed financial institutions.


Kindly share this post
Continue Reading

Trending