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Union Bank Rebrands to Focus on Customers

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Union Bank has developed fast, secure and convenient banking services to ensure their customers have more time to do things that matter the most to them as against waiting long hours in banking halls.

“Today’s customer isn’t interested in spending too much time in banking halls. What Union Bank has done for them is create personal banking services and products that make sense for their customers,” said Ogochukwu Ekezie-Ekaidem, Head of Communications, Union Bank.

The new wave of re-branding saw the re-designing of branches nationwide and the introduction of simple, smart and speedy solutions to personal and corporate clients around the country.

Currently, it takes just 30 minutes to pick up a personalised bank card at any of Union Bank’s over 110 newly redesigned branches nationwide. Elite Banking clients can now enjoy special financial services tailored to meet their personal and lifestyle needs at every turn.

Elite Lounges at select Union Bank branches have also been set-up to deliver such special services. In addition, with the Union Bank online savings calculator, the bank’s customers can set saving goals for 2017 and the calculator suggests the right saving accounts which fits an individual perfectly, taking all the hassle out of complicated figures and terms and conditions. Its drive to meet the banking needs of Nigerians in a prevailing tech savvy environment earned it the Most Improved Bank in 2016 at the BusinessDay Banking Awards.

“So when you hear the saying that the best things come with age, just know it definitely applies to the simpler, smarter and flexible way Union Bank is now serving its teeming population of customers across the nation,” Ekezie-Ekaidem said.


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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E-Financial

FCCPC Barks as Loan Apps Continue to Harass Customers

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Federal Competition and Consumer Protection Commission (FCCPC) has said steps are being taken to tackle loan Apps services providers that engage in harassing tactics against customers.

FCCPC Barks as Loan Apps Continue to Harass Customers

FCCPC also reiterated its commitment to ensure legal and ethical operations in digital lending

Adamu Abdullahi, acting chairman of FCCPC, emphasized that such practices would soon become a thing of the past, as the Commission has initiated measures to tackle the issue head-on.

Abdullahi stated, “It will soon become obsolete in Nigeria for online platforms, often referred to as loan sharks, to provide quick money to individuals for urgent needs.”

He expressed concern over the detrimental effects of these loan companies resorting to sending distressing messages, including personal pictures, to all contacts of borrowers who fail to repay on time.

This form of harassment, according to Abdullahi, has led to various challenges in Nigeria, including job loss due to embarrassment and disgrace inflicted upon borrowers.

Stating  the Commission’s stance on the matter, Abdullahi stressed, “We do not condone such practices, as they constitute harassment of customers, even though it may not be directly within our purview.”

He revealed that FCCPC has collaborated with major regulatory bodies such as Economic and Financial Crimes Commission (EFCC), National Information Technology Development Agency (NITDA), the Central Bank of Nigeria (CBN) and the Human Rights Commission to establish a committee aimed at addressing the issue comprehensively.

Abdullahi further disclosed that, upon discovering that these loan companies operate solely online without physical offices or identifiable managing directors, FCCPC took measures to request the removal of their applications from Google and Apple stores.

Additionally, cooperation with the CBN led to the blocking of their accounts.

 

 


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IMF Urges CBN to License Cryptocurrency Dealers

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International Monetary Fund (IMF) has explained why the Central Bank of Nigeria (CBN) should issue operating licences or register cryptocurrency dealers.

IMF Urges CBN to License Cryptocurrency Dealers

In its 2024 Staff Report released at the weekend, the IMF recommended that global crypto trading platforms be registered or licensed in Nigeria, like similar operators, the Bureaux De Change (BDCs), which are licensed by the CBN to carry out forex transactions at the retail end of the market.

The IMF advised that such crypto trading platforms should be subjected to the same regulatory requirements applicable to financial intermediaries, following the principle of same activity, same risk, and same regulation.

The CBN had announced that cryptocurrency traders used peer-to-peer trading to manipulate the naira exchange rate against the dollar and other global currencies.

The apex bank asserted in February that Binance, the largest cryptocurrency exchange by trading volume, had processed $26 billion in untraceable transactions in its Nigeria unit alone.

To protect the naira from value erosion and reverse the negative impact in the financial system, the CBN subsequently stopped banks and other financial institutions from banking cryptocurrency traders.

Aside several other factors causing naira’s slide, like rising import bills, medical tourism, and tuition fees payment abroad, exchange rate manipulation by cryptocurrency traders remains a major contributory factor.

IMF said: “Rapid growth of transactions on FX trading platforms poses new challenges. At the end of February, the authorities closed the operations of Binance and other crypto-asset trading platforms that were being used by Nigerians to facilitate capital flight – neither the identity of traders nor the origin of their funds could be traced.”

“The authorities also revoked the licences of 4,173 Bureaux De Change (BDCs) that failed to comply with CBN accounting and reporting requirements. Staff recommends that global crypto trading platforms be registered or licensed in Nigeria and subjected to the same regulatory requirements applicable to financial intermediaries following the principle of same activity, same risk, and same regulation.”


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NoOnes Super App Surpasses 200,000 Downloads

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NoOnes, the financial communication super app has announced it has broken past 200,000 downloads despite launching just over a year ago in April 2023.

NoOnes Super App Surpasses 200,000 Downloads

With the new figures representing a 300% surge in daily downloads since January 2024, the platform has also secured a 400% rise in user signups over the last three months, accelerating NoOnes’ global drive for financial empowerment by connecting people worldwide to conversations and payments.

In recent months, the platform’s meteoric rise has been primarily driven by strong growth in Kenya, Cameroon and South Africa, which have heavily benefited from NoOnes’ comprehensive suite of features.

Including over 250 payment methods, global chat functionalities for seamless cross-border communication and a secure BTC wallet, the app is rapidly emerging as the go-to platform to serve the needs of underbanked populations, spearheading  economic equality through Bitcoin adoption.

Speaking about the new milestone, Ray Youssef, CEO of NoOnes, said “This announcement isn’t just about the huge momentum we’ve rapidly built as a new player in the crypto space, it’s a testament to the massive appetite for financial empowerment in Africa and the wider Global South. Just a year ago, we launched NoOnes with a clear mission – to lead the charge on dismantling financial apartheid once and for all and our new figures not only recognise the immense dedication of our team to this goal over the last few months, but are also a serious indicator of things to come.”

Available on Google Play and iOS, NoOnes was launched to empower the financial freedom of the Global South through Bitcoin.

The platform enables users to move money freely and faster, without the friction and challenges associated with legacy banking and financial institutions.

Its business ideology hinges on the belief that peer-to-peer is the world’s only true free market and that Bitcoin is the new global financial architecture poised to uplift the people of Africa, Latin America and South East Asia.

NoOnes’ biggest markets to date are Nigeria, Ghana, Cameroon, India and the Philippines, accruing over 400,000 users worldwide to date,  and achieving profitability within just under 4 months of operations.

Despite its recent regulatory challenges, Africa’s cryptocurrency sector has continued its strong upward trajectory with Kenya, Cameroon, and South Africa emerging alongside Nigeria as the continent’s most prominent players.

According to Google Trends data, Kenya recently ranked among the top-15 crypto-curious countries globally and Cameroon currently boasts an active crypto user base of just under one million, accounting for nearly 7% of its active population.

With South Africa’s financial conduct regulator approving licences for crypto firms in April 2024, it is one of Africa’s most progressive countries for the industry, ranking amongst the highest countries in the world for crypto adoption globally.


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