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UPS Study Reveals Online Shoppers Buying Preferences, Behaviours

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United Parcel Service (UPS), a global leader in logistics and transportation services, and comScore, Inc., a leader in measuring the digital world, released the fourth UPS Pulse of the Online Shopper™ U.S. study revealing changes in consumer shopping preferences and buying behavior.

Earlier this year 5,000 U.S. consumers were surveyed.

The results indicate consumers plan to research and purchase more frequently using their mobile devices, they are influenced by social media, and free shipping continues to drive purchasing decisions.

Shopping Small and Local

New in this year’s study, most consumers (93%) shop at small retailers, 61% shopped at these locations because they offer unique products; 49% couldn’t find what they needed from traditional stores and 40% wanted to support the small business community.

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Shopping Global     

In addition, 40% of consumers have purchased from retailers based outside the U.S., with nearly half (49%) reporting they did so to find better prices, and 35% said they wanted items that couldn’t be found in U.S. stores.

Changing Channels

Online shoppers frequently change retail channels during their shopping experience. Better prices (57%) and selection (49%) are the top reasons for purchasing online after researching an item in-store.

Nearly half (48%) of online shoppers have used ship to store in the past year, and 45% of those consumers made an additional purchase when picking up their online purchase.

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When a purchase is made online from a retailer that has an online and physical store, 39% of consumers who make returns prefer to ship the product back while 61% prefer to return the item to the store.

When making an in-store return, 70% purchase an additional item compared to only 42% who make a new purchase while processing an online return.

Respondents said they continue to use personal computers to shop and compare prices, and complement their use as they become more comfortable using mobile technology: 41% use their smartphone for research, while 30% make purchases. Online shoppers appreciate the convenience of smartphones on-the-go and in-store. Smartphone users project making more purchases on their device in the next year.

Retailers need to continue to advance their mobile platforms, as 38% who have a mobile device but do not use it to make purchases said product images are not large or clear enough, and 30% said it’s hard to compare products.

Social’s Power

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Many consumers connect to shopping activities through social media with 43% reporting they discover new products on social media sites. Facebook is the most influential channel but shoppers also embrace visually-oriented sites such as Pinterest.

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Retail continues to evolve as some online shoppers consider using mobile technologies in store: 33% find electronic shelf labels appealing, 29% said they will consider mobile checkout, and 27% said they are open to using touch screens to receive information, make purchases or arrange deliveries.

Free Shipping

Free shipping remains the most important option during checkout according to 77% of online shoppers. More than half (60%) have added items to their cart to qualify for free shipping.

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The study provides insight to help retailers increase sales – 48% of online shoppers said they ship items to the store, with 45% of those saying they made additional purchases when picking up their orders.

Hassle-Free Returns

According to the report, only 62% of consumers are satisfied with the online returns process: 67% review a retailer’s return policy before making a purchase, 66% want free return shipping, 58% want a hassle-free “no questions asked” return policy, and 47% want an easy-to-print return label.

Alternate Deliveries

Compared to last year’s study, more consumers are open to alternate delivery options. In 2014, 26% said they prefer to have packages delivered to locations other than their home, this year it rose to 33%.

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When not at home to sign for a package, 32% want it shipped to another convenient retail location.

“The future of retail is driven by ever increasingly sophisticated and savvy shoppers who research at home and in a store, but more are turning to mobile as capabilities improve for online product display and promotion,” said Alan Gershenhorn, UPS executive vice president and chief commercial officer. “They also want more flexibility and alternate delivery options.

The UPS Access Point™ Network and UPS My Choice® meet these needs by giving consumers more control and flexibility with their home deliveries.”

The UPS Access Point network is now available in New York City, Boston, Chicago, the San Francisco Bay, and the Washington, D.C. metropolitan area.

 

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SERAP Asks Tinubu to Probe Alleged N6.79Bn Missing Police Funds, Firearms

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Socio-Economic Rights and Accountability Project (SERAP) has called on President Bola Tinubu to direct, Lateef Fagbemi (SAN), attorney general of the federation and minister of Justice; Olatunji Rilwan Disu, inspector-general of Police, and relevant anti-corruption agencies to investigate allegations that more than ₦6.79 billion in public funds were missing, diverted or misapplied within the Nigeria Police Force and the Federal Ministry of Police Affairs.

SERAP Asks Tinubu to Probe Alleged N6.79Bn Missing Police Funds, Firearms

The allegations are contained in the Auditor-General of the Federation’s 2022 Annual Report, published on September 9, 2025.

In a letter dated August 1, 2026, and signed by Kolawole Oluwadare, deputy director, SERAP,  the organisation urged the government to ensure that anyone implicated in the report is prosecuted and that all missing public funds, firearms and ammunition are recovered.

“Anyone suspected to be responsible—including contractors, companies and public officials implicated in the report—should be promptly prosecuted, while all missing public funds, firearms and ammunition should be fully recovered, secured and properly accounted for.”

SERAP described the Auditor-General’s findings as a serious breach of public trust.

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“The Auditor-General’s findings suggest a grave betrayal of the public trust and raise serious concerns about corruption and the management of public funds, police exhibits, firearms and ammunition.”

The organisation also expressed concern over allegations involving missing firearms, unauthorised use and release of police exhibits, and poor storage of weapons.

“The report also raises serious concerns over missing firearms and ammunition, the unauthorised use and release of police exhibits, failures to properly account for exhibits, and the insecure storage of firearms, creating significant risks to public safety and national security.”

According to SERAP, the alleged diversion of funds meant for policing and the reported irregularities have weakened the operational effectiveness of the Nigeria Police Force.

“The diversion of funds meant for policing, abandoned security projects, missing firearms and ammunition, and the misuse of police exhibits undermine the operational effectiveness of the Nigeria Police Force, weaken public confidence and may contribute to Nigeria’s worsening insecurity.”

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The organisation said the Auditor-General’s report documented several alleged financial irregularities, including payments for projects that were never executed, abandoned contracts, inflated contract costs, irregular procurement, unretired cash advances, unsettled insurance claims and payments for services allegedly not rendered.

“The report documented numerous alleged financial irregularities within the Nigeria Police Force and the Federal Ministry of Police Affairs, including payments for projects that were never executed, abandoned contracts, inflated contract costs, and irregular procurement.”

“The report also documented unretired cash advances, unsettled insurance claims, payments for services allegedly not rendered, and other suspected diversion and misapplication of public funds amounting to over ₦6.79 billion.”SERAP further cited allegations of missing firearms and ammunition, failures to properly account for recovered weapons and exhibits, and insecure storage of firearms.

“The allegations also include missing firearms and ammunition, the unauthorised use and release of police exhibits, failures to properly account for recovered firearms and other exhibits, and the insecure storage of firearms, posing serious risks to public safety and national security.”

The organisation gave the Federal Government seven days to act on its demands, warning that it would pursue legal action if no response is received.

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“We would be grateful if the recommended measures are taken within seven days of the receipt and/or publication of this letter. If we have not heard from you by then, SERAP shall consider appropriate legal action to compel your government to comply with our request in the public interest.”

SERAP also argued that the allegations, if left unaddressed, would violate constitutional provisions requiring the government to combat corruption and safeguard the welfare and security of Nigerians.

Among the specific findings cited from the Auditor-General’s report were allegations of payments for abandoned and unexecuted police projects worth hundreds of millions of naira, inflated contract values, unretired cash advances, irregular procurement processes, unsettled insurance claims exceeding ₦681 million, over ₦1 billion in uncleared insurance policy liabilities, missing firearms and ammunition, unauthorised release of police exhibits, and contracts allegedly awarded without due diligence by the Federal Ministry of Police Affairs.

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Dare Tackles Onaiyekan over Criticism of Tinubu, Says Economic is Working

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Sunday Dare, special adviser to the President on Media and Public Communication, has faulted the criticism directed at President Bola Tinubu and his economic policies by John Cardinal Onaiyekan, Archbishop Emeritus  and the Catholic Bishops’ Conference of Nigeria (CBCN).

Dare Tackles Onaiyekan over Criticism of Tinubu, Says Economic is Working

Sunday Dare, special adviser to the President on Media and Public Communication,

During an interview with Arise TV, Onaiyekan, who had led Catholic Bishops on a visit to the President, revealed details of their discussion.

“When the nation is bleeding, you cannot expect a polite meeting with the Head of State. We told him the economy is not helping our poor people; he told us the economy is doing fine. Frankly speaking, he told us quite clearly that he did not agree with us,” Onaiyekan said.

He added, “We didn’t expect him to agree with us. We have done our duty, we have delivered our message, and we have a feeling that somehow, along the line, somebody will show him a few of the things we said.”

Reacting, Dare stated that while Onaiyekan and his cohort choose the easy path of populist lamentation, the facts of President Tinubu’s administration reveal a relentless, methodical restoration of the Nigerian state. He said that by courageously removing the petrol subsidy and unifying the foreign exchange windows within his first days in office, President Tinubu ended decades of economic illusion.

“State and local governments now receive record-breaking monthly allocations from the Federation Account Allocation Committee (FAAC), enabling governors—including those in the Catholic heartlands—to pay salaries, fund local infrastructure, and service pensions promptly. The debt service-to-revenue ratio has been dramatically slashed to under 65%, pulling Nigeria back from the edge of default and restoring international credit rating confidence, he said..

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According to Dare, the administration did not merely reform numbers; it invested in human dignity. He noted that through the landmark establishment of the Nigerian Education Loan Fund (NELFUND), millions of indigent students across tertiary institutions now access interest-free loans for tuition and stipends. “Academic calendar stability has been restored, ending the agony of prolonged university strikes that once paralysed national development,” he said.

The presidential spokesperson revealed that to counter global inflation and local supply shocks, the Tinubu administration deployed emergency agricultural interventions that involve direct distribution of hundreds of thousands of metric tons of grains and fertilisers to smallholder farmers nationwide, the multi-billion naira investments in dry-season farming, mechanisation hubs, and irrigation infrastructure aimed at achieving permanent food self-sufficiency.

He said to understand the weight of President Tinubu’s achievements, one must first measure the abyss Nigeria faced on the eve of his inauguration. He recalled that in May 2023, the Nigerian nation was hovering on the precipice of total economic collapse and structural paralysis.

“The unsustainable petrol subsidy regime was draining trillion-naira holes into the national treasury monthly, enriching a parasitic cabal of smugglers and middlemen while starving sub-national governments of basic infrastructure funding. A fraudulent multi-tiered foreign exchange system had turned the Central Bank of Nigeria into an arbitrage engine, crippling legitimate manufacturing, scaring off foreign direct investment, and burning through scarce external reserves.

“The nation’s debt service-to-revenue ratio had spiralled to an unsustainable 97 per cent, meaning Nigeria was literally borrowing money to pay interest on past loans while operational governance ran on fiscal fumes. This was the broken, bleeding nation handed over to President Tinubu. It required bold surgery, not diplomatic sedation. Yet, when the President applied the sharp scalpel of structural reform, armchair critics and political opponents decried the incision while ignoring the terminal tumour it removed,” he said.

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Lenacapavir, HIV Injectable Drug Offers Pregnant, Lactating Mothers 100 Percent Protection – Study

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Lenacapavir, injectable HIV prevention drug, has been found to provide 100 percent protection against HIV infection among pregnant and breastfeeding women using it as pre-exposure prophylaxis (PrEP).

Lenacapavir, HIV Injectable Drug Offers Pregnant, Lactating Mothers 100 Percent Protection - Study

This is according to sub-study of the landmark clinical trial evaluating the safety and efficacy of the twice-yearly injectable HIV prevention drug.

The Phase 3 PURPOSE 1 trial results, published in the Lancet Medical Journal last week and presented at the ongoing 2026 International AIDS Conference Rio de Janeiro, Brazil, show the injection to be safe for use in pregnancy.

While Lenacapavir was previously studied and demonstrated high efficacy and safety as PrEP in cisgender women, its use during pregnancy and lactation, when women are disproportionately vulnerable to HIV acquisition, was not described in the initial studies that formed the World Health Organisation’s global recommendation for the drug.

Now, in the latest study, Dr Flavia Matovu Kiweewa, a senior Research Scientist at MUJHU, said they checked for drug traces in breast milk and exposure to an unborn baby and found drug exposure levels across all trimesters and postpartum were comparable to non-pregnant participants, confirming no dose adjustments are needed for this group.

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Among 5345 women enrolled between Sept 28, 2021, and Sept 15, 2023, 487 participants, 184 allocated to Lenacapavir and 303  allocated to oral PrEP, had one or more pregnancies, resulting in 509 total pregnancies with 512 pregnancy outcomes, including three sets of twins.

While the study involved women aged between 16 and 26 years in both South Africa and Uganda, 80 percent of all the pregnancies recorded were in Uganda. Results show Lenacapavir was present in breast milk, but exposure in breastfed infants was minimal. Drug concentrations were measured in the blood of the mothers, breast milk, and breastfed infants’ blood.

Kiweewa said thatthese results are a breakthrough as pregnant and postpartum women face elevated vulnerability of HIV acquisition, yet historically they have been excluded from early prevention trials, leading to years-long evidence gaps.

The study compared twice-yearly Lenacapavir with daily oral PrEP in women who were not pregnant at enrollment.

But, unlike previous studies, women who got pregnant while participating in the study were, for the first time, left on their allocated study drug.

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Now, because of the new findings, Kiweewa said at one of their study sites in Mityana District Hospital, they have decided to dedicate seventy percent of their drug supplies to women.

 

 

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