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Verve, Zap, OthersTop 10 African Fin. Service Tech Products in 2009

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The task of selecting top 10 technology driven products/services in financial service industry in Africa in 2009 is not an enviable one. In spite of the global financial recession, financial services industries in Africa have turned out several technology-driven innovative products/services. These products cut across all the financial sectors such as banking, insurance, capital markets and even pension schemes.
 Top on the list of the criteria employed by the financialtechnology editorial team include innovations and transformational power. The products/services selected have proven to be innovative both in design and implementation. They also have transformational power to revolutionise the financial service sector in the continent. Having applied these criteria as vigorous as possible, the following products/services were selected: M-Pesa, Zap, Mobile Money, Verve, Kenyan Bourse Complaints SMS Service, Instant Life, Capitec Bank Paperless System, Mbao Pension Scheme, Trustco Life and Uganda Financial Sector Identification (FSI) system.
  1.    M-Pesa
Safaricom’s powered M-Pesa, the most successful M-Payment system in the world, has continued to go from strength to strength. Having survived Kenya’s government inquisition in January 2009,  M-Pesa went international and opened a new platform for its 7.5 million subscribers to connect to the United Kingdom.
 Safaricom also integrated the platform to ATM systems. As such, its customers can retrieve money through PesaPoint ATMs. More than 75 organisations, including manufacturers of retail goods are already hooked up to M-Pesa, allowing their customers to pay using what was initially launched as a money transfer platform targeting the unbanked. The roll call of M-pesa corporate users include educational, financial, health, hospitality, utility, insurance, airlines, NGOs, and media institutions.
Renaissance Capital, a Nairobi based investment bank, estimates that M-pesa service earned Safaricom Sh2.9 billion in the last financial year. In terms of access for both merchants and consumers, the mobile platform offers significant low costs and unrivalled convenience.
 2.    Zap
With the launch of Zain’s Zap into the M-Payment sector in Kenya and East Africa, competition took a new twist characterised by revolutionary products. Zain introduced a new concept, allowing its users to send and receive money via their bank accounts.
Zain launched Zap Distro, a web portal tool that enables dealers and large chains, which have other agents under their flagships, to manage their accounts. It also unveiled Zap Master to its transactional menu. The Zap Master eases cash administration process especially for SMEs. With these new offerings, Zain has deepened the M-Payment scheme in Africa.
3.  Kenyan Bourse Complaints SMS Service
In 2009, investors at the Nairobi Stock Exchange (NSE) were able to lodge their complaints and queries on shares and transactions at their convenience. This follows the launch of the NSE Complaints Handling Unit (CHU) SMS service. This is an enhancement of the CHU website.
Peter Mwangi, NSE Chief Executive, says the new service will make the stock market more approachable for investors where they will get information on how the bourse operates or even raise issues they may have. Prior to CHU launch, investors shuttled between the NSE and market regulator, Capital Market Authority & Central Depository Settlement Corporation (CDSC) to raise concerns.
The new service is seen as an alternative to the web-based portal, bringing convenience to especially those in the rural areas without access to internet.
4. Instant Life
Instant Life is South Africa’s first direct insurer to function without the expense of an interactive call centre, using an automated administrative system.
The company claims to represent a sea of change in the way insurers do business. 100 years ago saw the emergence of the broker-driven insurance business; about 50 years later call centre technology changed the industry, while the online, low-cost system of Instant Life represents the kind of do-it-yourself change similar to that of buying airline tickets.
“The new generation of insurers will shift the focus from the old model of push-selling by a commissioned intermediary to life products that internet savvy and informed clients will want to buy,” says Jan Kotze, CEO of Instant Life. He says life cover could become more affordable including the 50% of South Africans who were underinsured by the life industry engaging directly with clients online and by shedding “its top-heavy layers”.
Instant Life started in August 2009, but was officially launched only in December 2009 because it needed time to refine its business models and technology. Nonetheless, according to Kotze, it had already received about 8000 applications from 40,000 hits.
5. Trustco Life
Trustco Mobile, a subsidiary of Namibia-based Trustco Group Holdings provides life cover for mobile phone users when they purchase airtime. It has set a target of signing up five million people on the continent in the next 10 months. Presently, the deal is exclusive to Cell One customers, in Namibia. 
Trustco Life covers users lives for a maximum of R100 000, for as long as they buy airtime monthly from the mobile company. Quinton van Rooyen, group MD of the Trustco Group, says the system works through the cellular company’s network and, as long as consumers keep buying airtime, they are insured. Reminders are sent out via SMS when customers need to recharge.
He says the concept was tested for a year before being launched, and uptake was good. Namibia has 1.4 million cellphone users, of which 95% are on prepaid packages. The company will expand the offering beyond Namibia and is targeting five million users by financial year-end. Cell One has 250 000 prepaid customers, Van Rooyen says.
6.  Mbao, Informal Pension Scheme
 An informal pension scheme powered by M-Payment services, M-Pesa and Zap was launched in Kenya in the last quarter of 2009. It will require savings of at least Sh20 a day for informal sector players to earn a pension after their retirement.
With the individual contribution pension scheme called Mbao Pension Scheme, the informal sector player will be able to save and enjoy comfort at old age, like those in formal employment. The pension scheme, established by Kenya National Jua Kali Co-operative Society Limited, is targeting 8.5 million people involved in small and medium enterprises in the country.
This pension scheme will leverage on technology to attend to the expected volumes of small denominations in contribution. In this, members will contribute through money transfer services like Safaricom’s M-pesa and Zain’s Zap, and receive account updates through their handsets.
The national identification card number will be the member’s account number. Retirement Benefits Authority MD, Edward Odundo, says the company expects the scheme to be the largest in the country in a few years.
7. Capitec Paperless Banking System
Opening a bank account at any of the over 370 branches of Capitec Bank in South Africa is a piece of cake. They take customer’s fingerprints with a scanner and the contract states that Capitec uses this ID to authorise transactions.  Within 45 minutes the customer is done. The account is opened and ready for transactions
Capitec Bank, the fastest growing retail bank in South Africa in 2009 pioneered a new biometric ID system to provide increased security for client transactions and lower banking fees. Riaan Stassen, Capitec Bank CEO says, “The sophisticated yet simple biometric device that we are implementing in our branches is an example of how we strive to use innovative technology to drive down costs while enhancing security and offering clients greater peace of mind. The biometric devices allow immediate verification and instant account access, in real-time, assuring clients that only they can transact on their account.”
The introduction of biometric ID by Capitec Bank is a local industry first. Using fingerprint and photographic recognition, the system is used in-branch when a client opens an account and any time they need to liaise with a consultant thereafter.
8. Financial Sector Identification (FSI)
To address the challenges of the absence of unique identifier in the implementation of its financial credit system, the Central Bank of Uganda (CBU) set up a Financial Sector Identification (FSI) system powered by Compuscan Limited.
CBU makes Compuscan the country sole credit bureau provider and makes it a regulatory requirement that all banks must supply loan applications and performance data; perform credit search at the point of facility review or new loan agreement. It also mandated all banks to issue financial cards to their borrowers to enable proper ID on credit bureau.
In 2009, all bank branches in Uganda have the software and hardware set up and enrollment also commenced.  The financial cards are created for individuals, companies and authorised agents representing companies. To forestall possible impersonation, 10-finger digits are registered and four images of each digit are taken. The solution was developed to work both online and offline with direct hook up to the finger print database.
9.    Verve
In 2009, Interswitch, Nigeria’s premier transactions switching and electronic payment company delivered the first locally branded EMV payment card in Africa. Christened Verve, the payment card generated a lot interest across the world because of its strategic impact on local e-payment transactions in Nigeria and its potential to become a leading regional payment card.
The security and EMV features in Verve chip & PIN card guarantees a higher level of security for payment transactions than magnetic stripe cards. Interswitch has also initiated eight other security initiatives. These are: MoneyGuard, which allows cardholders to send SMS from their phones to block their cards in case of an unusual, fraudulent activities; Fraud Watch, a portal and email for fraud reporting and information management; Fraud Guard, a fraud management and transaction security system; Fraud Insure, card fraud insurance; Fraud Team risk management team; Identity Guard, a token based strong authentication and Fraud Aware, cardholder awareness campaign.
10. Mobile Money
The MTN Group successful launched its Mobile Money Transfer (MMT) in Uganda and Ghana in 2009. It marked the beginning of a series of planned launches across its operations in Africa and Middle East.
MTN Mobile Money is a convenient, secure and affordable way for MTN subscribers to send money, buy airtime and pay bills using their cellphone. Whether users have an existing bank account or not, they can register for MTN MobileMoney as long as they are MTN subscribers. Those without MTN SIM cards or even a phone can still receive money from MTN MobileMoney users and send money through a network of agents in their country.
MTN has been piloting at the Group’s West and Central Africa (WECA) region operations (Cameroon, Ghana, Cote d’Ivoire and Nigeria) since October 2008. Five additional pilots were launched in Benin, Congo Brazzaville, Guinea Bissau, Guinea Conakry and Liberia in 2009. The pilots are aimed at waterproofing the systems and operational processes in preparation for the commercial launch. In each market, MTN has partnered with local banks to ensure that its MMT services are fully compliant with financial services regulations.
Discussions are currently on-going with relevant authorities in various countries to ensure that all regulatory requirements are met. MTN Mobile Money has the potential to become the largest banking services in Africa by the time the operations take off in all countries of its operations. MTN Mobile Money charges a smaller percentage compared to what other conventional service providers charge.


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NESREA, ACMTI, Others Launch Carbon Utilisation Initiative in Nigeria

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The National Environmental Standards and Regulations Enforcement Agency (NESREA), in collaboration with the Africa Carbon Management Technology & Innovation (ACMTI) and the Clean Energy Ministerial Carbon Capture, Utilisation and Storage Initiative (CEM-CCUS), has launched a Carbon Capture, Utilisation and Storage (CCUS) Initiative Platform in Nigeria.

Speaking at the launch in Port Harcourt, Rivers State, Prof. Innocent Barikor, the Director-General of NESREA, described the project as a major milestone in Nigeria’s journey toward environmental sustainability, climate resilience, and industrial transformation.

Barikor explained that the CCUS solution provides an economically viable pathway for industrial decarbonisation by enabling the capture, storage, and utilisation of carbon in sectors such as beverage production, cement manufacturing, chemicals and fuels, enhanced oil recovery, and agriculture.

“We need to reduce carbon in the atmosphere to acceptable levels. Its utilisation offers opportunities to capture and store carbon and deploy it for industrial purposes. We are building a circular economy—turning environmental challenges into economic opportunities in line with regulatory provisions,” he said.

He noted that the CCUS Platform is a collaborative ecosystem designed to bring together key stakeholders, including government institutions, industry leaders, academia, technology developers, development partners, and investors.

Also speaking, the Vice-Chancellor of the University of Port Harcourt, Prof. Owunari Georgewill, commended NESREA for the initiative, describing it as a practical mechanism for coordination, innovation, and action toward Nigeria’s 2035 climate targets and broader energy transition goals.

He added that the university is well-positioned to host the CCUS initiative, noting that its Energy Technology Institute has developed credible expertise in energy transition-related fields critical to the success of CCUS in Nigeria.

On his part, the Coordinator of ACMTI and Facilitator of the Carbon Technology Innovation Platform (CTIP), Dr. Richard Victor Osu, said the vision is to position Nigeria as a regional leader in carbon management technologies while contributing meaningfully to Africa’s climate commitments and global decarbonisation efforts.

Osu explained that Port Harcourt was selected due to its potential as a CCUS hub, adding that the platform will focus on advancing research and innovation, building technical capacity, promoting public-private partnerships, attracting investment, and fostering collaboration with international research and technology partners.

Juho Lipponen of the CEM-CCUS Initiative assured that the organisation would support Nigeria in prioritising CCUS in clean energy discussions, strengthening carbon management deployment programmes, boosting partnerships, facilitating financing solutions, and promoting positive narratives around carbon utilisation.

The event attracted participants from the United States, France, Brazil, Canada, the United Arab Emirates, and the United Kingdom, who shared insights on the initiative.

Also in attendance were representatives of the National Oil Spill Detection and Response Agency (NOSDRA), the National Council on Climate Change (NCCC), the Nigeria Upstream Petroleum Regulatory Commission (NUPRC), the Rivers State Ministry of Environment, as well as private sector stakeholders and development partners.


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Nigeria Demands Cloud Sovereignty to Anchor Africa’s Digital Independence

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Kashifu Inuwa, the Director General of the National Information Technology Development Agency, has issued a decisive mandate for African nations to establish domestic cloud infrastructure and data sovereignty or risk permanent digital subservience.

Speaking during a high-level strategic session at the GITEX Africa 2026 summit in Morocco, Inuwa argued that the continent must move beyond being a passive consumer of foreign technology to becoming a primary architect of its own digital ecosystem.

He warned that the current state of continental fragmentation leaves Africa vulnerable to external disruptions and prevents the realization of a truly integrated digital economy.

Inuwa characterised the modern global landscape as an environment defined by high-velocity data processing and pervasive intelligent systems, noting that digital integration is now a non-negotiable prerequisite for national survival.

He grounded this technical reality in a striking analogy, describing the cloud as the fundamental life-support system of the modern world. “In today’s reality, digital is no longer optional; it is a way of life,” Inuwa stated. “And the cloud is the oxygen that sustains that life.

The question we must ask ourselves is: who controls that oxygen?”

The push for cloud sovereignty represents a move toward localised data residency and autonomous computational power. Inuwa stressed that without regional data centers and unified regulatory frameworks, African nations remain subject to the policy shifts and geopolitical priorities of overseas providers.

He advocated for a shift from fragmented, siloed efforts toward a federated regional approach that pools resources and expertise to build a robust, self-sustaining African cloud. This transition is essential for ensuring that the massive datasets generated by African users are utilized to train local artificial intelligence models and catalyse internal economic growth rather than being exported for external profit.

The NITDA boss expressed concern over Africa’s limited share of global digital infrastructure, noting that while the continent accounts for between 15 to 19 percent of the world’s population, it holds only about 0.6 percent of global data centre and computing capacity.

He described the imbalance as a structural disadvantage that exposes African countries to risks around data security, economic dependency, and limited participation in the global innovation ecosystem.

“This is not just a technology gap, it is a sovereignty gap,” Inuwa stated. “We are generating data, but we are not in control of how and where that data is stored, processed, or monetised.”

He warned that over reliance on foreign owned cloud platforms could have long term implications for national security, economic competitiveness, and policy autonomy, especially as data becomes a critical resource in the global economy.

Despite these challenges, Inuwa highlighted Africa’s immense potential, pointing to its youthful population, expanding internet penetration, and fast growing startup ecosystem as key drivers of digital growth.

He said the continent is uniquely positioned to leapfrog legacy systems and build modern, scalable infrastructure that can support innovation across sectors.

However, he stressed that achieving this vision would require coordinated action among African governments, private sector players, and regional institutions.

“There is no single country in Africa that can do this alone,” he said. “We must collaborate, integrate our efforts, and build shared infrastructure that benefits the entire continent.”

Central to his recommendation is the creation of a “cloud of clouds” a federated cloud ecosystem that connects multiple national and regional cloud platforms into a unified, interoperable network.

Such a system, he explained, would allow countries to maintain control over their data while benefiting from shared standards, scalability, and cross-border collaboration.

Inuwa pointed to Europe’s Gaia-X as a useful reference model, noting that while Africa’s context is different, the principle of building a trusted and interconnected cloud ecosystem remains relevant.

He emphasised that cloud sovereignty should not be misunderstood as protectionism or digital isolation, but rather as the capacity for self determination in the digital age.

“Sovereignty is about having the ability to make our own choices, to define our own standards, and to build systems that reflect our values and priorities,” he said.

Inuwa further noted that developing indigenous cloud capacity could unlock significant economic opportunities, including job creation, local innovation, improved digital services, and increased investor confidence.

It could also strengthen Africa’s position in emerging technologies such as artificial intelligence, big data analytics, and the Internet of Things, all of which depend heavily on robust cloud infrastructure.

The DG concluded by emphasising that the quest for digital sovereignty is not merely a technical objective but a strategic imperative for long-term stability. He asserted that for Africa to achieve meaningful autonomy in an increasingly digitised world, it must secure its own computational foundations.

By establishing indigenous control over data processing and storage, the continent can insulate its critical national infrastructure from external volatility while ensuring that its digital future is determined by its own policies and priorities. The message was clear: Africa must harmonise its infrastructure and localise its computational assets now or face an era of unprecedented digital marginalisation.

As global competition in the digital space intensifies, Africa’s ability to act collectively and strategically will determine whether it emerges as a major digital powerhouse or remains on the periphery of the digital revolution.


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As Nigerians Struggle to Save, Mutual Benefits Highlights Power of Structured Financial Planning

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A growing number of Nigerians are struggling to build sustainable savings habits, leaving many without a financial safety net in times of need. Insights from the PiggyVest Savings Report 2025 reveal a concerning trend of declining savings culture among Nigerians. A significant segment of the population either does not prioritise saving or lacks the discipline to maintain consistent savings, with many unable to cater for emergencies or achieve meaningful financial satisfaction.

As Nigerians Struggle to Save, Mutual Benefits Highlights Power of Structured Financial Planning

Mutual Benefits

Released in March 2026, the report which sampled over 20,000 respondents in rural and urban areas across all six geopolitical regions in Nigeria, highlights key gaps in financial behaviour. Highlighted issues revolve particularly around emergency preparedness and long-term financial planning, underscoring the urgent need for more structured and accessible savings solutions.

With rising living costs and economic pressures, many Nigerians are increasingly focused on meeting immediate needs, often at the expense of saving for the future. As a result, emergency funds remain inadequate or non-existent for a large proportion of households.

This reality has far-reaching implications, not only for individual financial stability but also for broader economic resilience. Without a financial buffer, unexpected events such as medical emergencies, job loss or business disruptions can quickly escalate into crises.

Financial experts note that the challenge is not just about earning more income, but about adopting disciplined and structured approaches to saving.

Unlike informal or ad-hoc savings methods, structured financial products combine consistency, growth and protection, ensuring that individuals are better equipped to navigate uncertainties.

This is where solutions like Mutual Benefits Assurance’s savings and investment offerings play a critical role.

A leading player in Nigeria’s insurance industry, Mutual Benefits’ savings and investment products are designed to help individuals and families build financial discipline while enjoying the added advantage of protection.

Products such as the Individual Savings and Protection Plan (ISPP), Children Education Plan (CEP) and Mutual Investment Plan (MIP) help customers build disciplined savings, earn competitive returns through compounded interest and benefit from life insurance coverage, providing an added layer of security.  Similarly, the Personal Pension and Investment Plan (PPIP) provides financial support in the event of job loss, whether voluntary or involuntary, while also serving as a valuable tool to supplement retirement income. In the event of death, designated beneficiaries receive the entitled benefits.

By combining savings with protection, these solutions address two critical gaps identified in the report: lack of emergency funds and low financial confidence.

Structured savings plans not only encourage financial discipline but also provide reassurance that funds will be available when needed. In contrast to informal savings methods, they offer a more reliable pathway to achieving both short-term and long-term financial goals.

For many Nigerians, this represents a much-needed shift from reactive financial habits to proactive financial planning.

As Nigeria continues to navigate economic uncertainty, the importance of financial preparedness cannot be overstated. Encouraging a culture of saving supported by structured, accessible financial products will be key to improving financial well-being across the population.

Mutual Benefits remains committed to empowering Nigerians with solutions that promote financial security, resilience and peace of mind. By making savings simpler, more rewarding and more secure, the company continues to support individuals and businesses in building a more stable financial future.


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