E-Business
Verve, Zap, OthersTop 10 African Fin. Service Tech Products in 2009
The task of selecting top 10 technology driven products/services in financial service industry in Africa in 2009 is not an enviable one. In spite of the global financial recession, financial services industries in Africa have turned out several technology-driven innovative products/services. These products cut across all the financial sectors such as banking, insurance, capital markets and even pension schemes.
Top on the list of the criteria employed by the financialtechnology editorial team include innovations and transformational power. The products/services selected have proven to be innovative both in design and implementation. They also have transformational power to revolutionise the financial service sector in the continent. Having applied these criteria as vigorous as possible, the following products/services were selected: M-Pesa, Zap, Mobile Money, Verve, Kenyan Bourse Complaints SMS Service, Instant Life, Capitec Bank Paperless System, Mbao Pension Scheme, Trustco Life and Uganda Financial Sector Identification (FSI) system.
1. M-Pesa
Safaricom’s powered M-Pesa, the most successful M-Payment system in the world, has continued to go from strength to strength. Having survived Kenya’s government inquisition in January 2009, M-Pesa went international and opened a new platform for its 7.5 million subscribers to connect to the United Kingdom.
Safaricom also integrated the platform to ATM systems. As such, its customers can retrieve money through PesaPoint ATMs. More than 75 organisations, including manufacturers of retail goods are already hooked up to M-Pesa, allowing their customers to pay using what was initially launched as a money transfer platform targeting the unbanked. The roll call of M-pesa corporate users include educational, financial, health, hospitality, utility, insurance, airlines, NGOs, and media institutions.
Renaissance Capital, a Nairobi based investment bank, estimates that M-pesa service earned Safaricom Sh2.9 billion in the last financial year. In terms of access for both merchants and consumers, the mobile platform offers significant low costs and unrivalled convenience.
2. Zap
With the launch of Zain’s Zap into the M-Payment sector in Kenya and East Africa, competition took a new twist characterised by revolutionary products. Zain introduced a new concept, allowing its users to send and receive money via their bank accounts.
Zain launched Zap Distro, a web portal tool that enables dealers and large chains, which have other agents under their flagships, to manage their accounts. It also unveiled Zap Master to its transactional menu. The Zap Master eases cash administration process especially for SMEs. With these new offerings, Zain has deepened the M-Payment scheme in Africa.
3. Kenyan Bourse Complaints SMS Service
In 2009, investors at the Nairobi Stock Exchange (NSE) were able to lodge their complaints and queries on shares and transactions at their convenience. This follows the launch of the NSE Complaints Handling Unit (CHU) SMS service. This is an enhancement of the CHU website.
Peter Mwangi, NSE Chief Executive, says the new service will make the stock market more approachable for investors where they will get information on how the bourse operates or even raise issues they may have. Prior to CHU launch, investors shuttled between the NSE and market regulator, Capital Market Authority & Central Depository Settlement Corporation (CDSC) to raise concerns.
The new service is seen as an alternative to the web-based portal, bringing convenience to especially those in the rural areas without access to internet.
4. Instant Life
Instant Life is South Africa’s first direct insurer to function without the expense of an interactive call centre, using an automated administrative system.
The company claims to represent a sea of change in the way insurers do business. 100 years ago saw the emergence of the broker-driven insurance business; about 50 years later call centre technology changed the industry, while the online, low-cost system of Instant Life represents the kind of do-it-yourself change similar to that of buying airline tickets.
“The new generation of insurers will shift the focus from the old model of push-selling by a commissioned intermediary to life products that internet savvy and informed clients will want to buy,” says Jan Kotze, CEO of Instant Life. He says life cover could become more affordable including the 50% of South Africans who were underinsured by the life industry engaging directly with clients online and by shedding “its top-heavy layers”.
Instant Life started in August 2009, but was officially launched only in December 2009 because it needed time to refine its business models and technology. Nonetheless, according to Kotze, it had already received about 8000 applications from 40,000 hits.
5. Trustco Life
Trustco Mobile, a subsidiary of Namibia-based Trustco Group Holdings provides life cover for mobile phone users when they purchase airtime. It has set a target of signing up five million people on the continent in the next 10 months. Presently, the deal is exclusive to Cell One customers, in Namibia.
Trustco Life covers users lives for a maximum of R100 000, for as long as they buy airtime monthly from the mobile company. Quinton van Rooyen, group MD of the Trustco Group, says the system works through the cellular company’s network and, as long as consumers keep buying airtime, they are insured. Reminders are sent out via SMS when customers need to recharge.
He says the concept was tested for a year before being launched, and uptake was good. Namibia has 1.4 million cellphone users, of which 95% are on prepaid packages. The company will expand the offering beyond Namibia and is targeting five million users by financial year-end. Cell One has 250 000 prepaid customers, Van Rooyen says.
6. Mbao, Informal Pension Scheme
An informal pension scheme powered by M-Payment services, M-Pesa and Zap was launched in Kenya in the last quarter of 2009. It will require savings of at least Sh20 a day for informal sector players to earn a pension after their retirement.
With the individual contribution pension scheme called Mbao Pension Scheme, the informal sector player will be able to save and enjoy comfort at old age, like those in formal employment. The pension scheme, established by Kenya National Jua Kali Co-operative Society Limited, is targeting 8.5 million people involved in small and medium enterprises in the country.
This pension scheme will leverage on technology to attend to the expected volumes of small denominations in contribution. In this, members will contribute through money transfer services like Safaricom’s M-pesa and Zain’s Zap, and receive account updates through their handsets.
The national identification card number will be the member’s account number. Retirement Benefits Authority MD, Edward Odundo, says the company expects the scheme to be the largest in the country in a few years.
7. Capitec Paperless Banking System
Opening a bank account at any of the over 370 branches of Capitec Bank in South Africa is a piece of cake. They take customer’s fingerprints with a scanner and the contract states that Capitec uses this ID to authorise transactions. Within 45 minutes the customer is done. The account is opened and ready for transactions
Capitec Bank, the fastest growing retail bank in South Africa in 2009 pioneered a new biometric ID system to provide increased security for client transactions and lower banking fees. Riaan Stassen, Capitec Bank CEO says, “The sophisticated yet simple biometric device that we are implementing in our branches is an example of how we strive to use innovative technology to drive down costs while enhancing security and offering clients greater peace of mind. The biometric devices allow immediate verification and instant account access, in real-time, assuring clients that only they can transact on their account.”
The introduction of biometric ID by Capitec Bank is a local industry first. Using fingerprint and photographic recognition, the system is used in-branch when a client opens an account and any time they need to liaise with a consultant thereafter.
8. Financial Sector Identification (FSI)
To address the challenges of the absence of unique identifier in the implementation of its financial credit system, the Central Bank of Uganda (CBU) set up a Financial Sector Identification (FSI) system powered by Compuscan Limited.
CBU makes Compuscan the country sole credit bureau provider and makes it a regulatory requirement that all banks must supply loan applications and performance data; perform credit search at the point of facility review or new loan agreement. It also mandated all banks to issue financial cards to their borrowers to enable proper ID on credit bureau.
In 2009, all bank branches in Uganda have the software and hardware set up and enrollment also commenced. The financial cards are created for individuals, companies and authorised agents representing companies. To forestall possible impersonation, 10-finger digits are registered and four images of each digit are taken. The solution was developed to work both online and offline with direct hook up to the finger print database.
9. Verve
In 2009, Interswitch, Nigeria’s premier transactions switching and electronic payment company delivered the first locally branded EMV payment card in Africa. Christened Verve, the payment card generated a lot interest across the world because of its strategic impact on local e-payment transactions in Nigeria and its potential to become a leading regional payment card.
The security and EMV features in Verve chip & PIN card guarantees a higher level of security for payment transactions than magnetic stripe cards. Interswitch has also initiated eight other security initiatives. These are: MoneyGuard, which allows cardholders to send SMS from their phones to block their cards in case of an unusual, fraudulent activities; Fraud Watch, a portal and email for fraud reporting and information management; Fraud Guard, a fraud management and transaction security system; Fraud Insure, card fraud insurance; Fraud Team risk management team; Identity Guard, a token based strong authentication and Fraud Aware, cardholder awareness campaign.
10. Mobile Money
The MTN Group successful launched its Mobile Money Transfer (MMT) in Uganda and Ghana in 2009. It marked the beginning of a series of planned launches across its operations in Africa and Middle East.
MTN Mobile Money is a convenient, secure and affordable way for MTN subscribers to send money, buy airtime and pay bills using their cellphone. Whether users have an existing bank account or not, they can register for MTN MobileMoney as long as they are MTN subscribers. Those without MTN SIM cards or even a phone can still receive money from MTN MobileMoney users and send money through a network of agents in their country.
MTN has been piloting at the Group’s West and Central Africa (WECA) region operations (Cameroon, Ghana, Cote d’Ivoire and Nigeria) since October 2008. Five additional pilots were launched in Benin, Congo Brazzaville, Guinea Bissau, Guinea Conakry and Liberia in 2009. The pilots are aimed at waterproofing the systems and operational processes in preparation for the commercial launch. In each market, MTN has partnered with local banks to ensure that its MMT services are fully compliant with financial services regulations.
Discussions are currently on-going with relevant authorities in various countries to ensure that all regulatory requirements are met. MTN Mobile Money has the potential to become the largest banking services in Africa by the time the operations take off in all countries of its operations. MTN Mobile Money charges a smaller percentage compared to what other conventional service providers charge.
E-Business
Kaspersky Warns of Digital Medicine Risks on the Occasion of World Health Day

On World Health Day, Kaspersky warns of risks tied to the digitisation of healthcare and use of telemedicine. Recent incidents show that medical services can be breached, and as a result, medical records may be leaked and then traded on the dark web.

The operations of healthcare services can get disrupted. Another aspect is that healthcare platforms may share user data with third parties that handle it irresponsibly.
Telemedicine has moved from a convenience to a core part of healthcare delivery, but its security model has not kept pace with its adoption, and the risks are not theoretical. Recent incidents highlight how real these risks have become.
In 2023, it was disclosed that Cerebral, a major telehealth provider focused on mental health services, had been sharing sensitive patient data – including mental health assessments, intake information, and personal identifiers – with third-party platforms such as social media and advertising networks. Millions of users were affected over several years.
More broadly, incidents in 2025 illustrate a different but equally critical risk – large-scale disruption of digital healthcare infrastructure. The breach of the ManageMyHealth patient portal exposed sensitive medical records of more than 120,000 patients, while the attack on SimonMed Imaging compromised over a million records and led to ransomware demands. These cases show that both telemedicine platforms and the broader digital healthcare ecosystems are increasingly targeted by attackers.
In parallel, scam campaigns focusing on medical topics are evolving, inviting patients for check-ups or follow-up consultations. Often the domains of the alleged “medical services” websites were created just a few weeks ago, links to the social media accounts on their pages are not working, and the Terms of Use and Privacy Policy pages are absent.
At the same time, these pages request users’ personal information, including photos of documents and even photos of parts of the body that need medical attention. Such websites often try to convince users with branding, fake doctor profiles, and urgent calls to action.
Users risk submitting sensitive personal data that can be either sold on the dark web, be used for identity theft, or subsequently used in more sophisticated attacks in the future that are targeted specifically at them for further data extortion.
To safeguard sensitive data, use a reliable security solution with an AI-powered anti-phishing component which prevents clicking on malicious links.
“The digital healthcare experience is transforming access to care, but it is also expanding the attack surface in ways many users underestimate. Medical data is highly valuable and actively traded on the dark web, making patients a prime target for fraud and targeted phishing.
“At the same time, health-related scams exploit urgency and trust, using fake consultations or discounted offers to trick users into sharing sensitive information. Patients should approach digital healthcare with the same caution as financial services – verifying providers, avoiding unsolicited links, and understanding how their data is used. Security and privacy must become a core part of the digital healthcare experience,” comments Anna Larkina, Web Content and Privacy Analysis Expert at Kaspersky.
E-Business
Nigeria Cyberattacks: Stronger Collaboration as a Panacea

A series of recent cybersecurity incidents affecting financial institutions, government-linked platforms, and fintech operators is beginning to reveal a pattern that can no longer be ignored. What may have initially appeared as isolated breaches is now raising deeper concerns about a broader and possibly coordinated threat landscape targeting the country.

At the heart of this conversation is a critical shift in perspective. Cybersecurity incidents must no longer be viewed as problems belonging to individual organisations. They represent a national risk. The growing frequency and spread of these attacks suggest that no institution is immune, and more importantly, that those not yet affected cannot afford complacency. For organizations that have not experienced any disruption, this is not a moment for reassurance. The emerging pattern suggests it may only be a matter of time.
The growing concern follows a wave of alleged cyber incidents targeting organizations across banking, fintech, government, insurance, and education sectors, raising fears that sensitive data belonging to millions of users may be at risk.
At the centre of the unfolding situation are bank customers, fintech users, government workers, and students, whose personal and financial information could be exposed if the claims are substantiated. What initially appeared as isolated breaches is now being viewed as a potentially broader and more coordinated threat affecting Nigeria’s digital infrastructure.
Against this backdrop is a post by @TrendingEx on X (formerly Twitter), which claimed that more than 3TB of sensitive data linked to multiple Nigerian organizations had been published online. The post listed entities including Remita, Sterling Bank, Zenith Bank, the Oyo State Government, Leadway Assurance, GetBumpa, and Ahmadu Bello University, alongside more than 30 other companies.
Beyond these cases, the breadth of organizations named has raised deeper concerns about systemic exposure. The entities span financial services, public sector systems, insurance providers, fintech platforms, and academic institutions, suggesting that attackers may be probing shared weaknesses rather than targeting single organizations in isolation.
Cybersecurity incidents of this nature typically involve attackers exploiting technical vulnerabilities or misconfiguration to gain access, followed by the extraction of sensitive data. Such data is often used for extortion, fraud, or public leaks. In some cases, the scale of access may be overstated, but even limited breaches can have far-reaching consequences when systems are interconnected.
What makes the current situation particularly concerning is not just the incidents themselves, but their apparent timing and spread. The near-simultaneous emergence of cybersecurity concerns across banking, fintech, and public sector systems suggests a broader systemic vulnerability. From institutions such as Flutterwave to Fidelity Bank, past and recent incidents continue to illustrate that no segment of the ecosystem is insulated from risk.
Cybercriminal tactics in these scenarios often follow a familiar pattern. Attackers typically seek to gain initial access through technical vulnerabilities or misconfiguration. Once inside, they may attempt to extract sensitive data which is then used as leverage. In many cases, organizations are approached with demands, with the threat of public exposure if compliance is not met.
However, not all claims made by threat actors are accurate. In some instances, attackers exaggerate the scale of their access to increase pressure. A breach involving a limited number of records may be presented as a compromise affecting millions. This strategy is designed to create panic, attract attention, and force quicker responses from targeted organizations.
In response to rising cyber risks, the Central Bank of Nigeria has introduced a mandatory cybersecurity self-assessment for banks and financial institutions, signalling tighter regulatory scrutiny across the sector.
At the policy level, the Minister of Communications, Innovation and Digital Economy has also emphasized the importance of collaboration in strengthening national cyber resilience, highlighting the need for stronger coordination between government and the private sector.
Despite these developments, experts warn that the public narrative must be handled carefully. Focusing solely on individual organisations risks overlooking the broader issue of systemic vulnerability. More importantly, isolating affected institutions could discourage transparency and delay information sharing, both of which are critical in responding effectively to cyber threats.
The wider implication is that cybersecurity incidents can no longer be treated as isolated corporate challenges. As digital systems become increasingly interconnected, a breach in one organization can have ripple effects across multiple sectors, undermining trust in the broader digital economy.
For individuals, the risks are immediate and tangible. Data breaches can expose personal information, enabling identity theft, financial fraud, and targeted cyberattacks. This makes vigilance essential not just for institutions, but for everyday users who rely on digital platforms.
While the full extent of the alleged breaches remains unclear, the pattern of claims, their timing, and the range of organizations involved point to a critical moment for Nigeria’s cybersecurity landscape.
Whether these incidents are ultimately confirmed or not, they underscore a growing reality: in an interconnected digital environment, the security of one organization is closely tied to the security of all.
Gbolabo Awelewa, chief Business Officer, Esentry, said that industry-wide collaboration is critical. Cyberattacks targeting banks and payment platforms are becoming more coordinated and sophisticated, and no single organization can address them alone.
“Stronger collaboration between financial institutions, fintechs, regulators, and cybersecurity providers will enable faster threat intelligence sharing and a more unified response to emerging risks.
“At esentry, we see first-hand how proactive security measures make a significant difference. Organizations need continuous monitoring of their infrastructure, regular vulnerability assessments, stronger identity and access management, and real-time threat detection capabilities to identify and respond to attacks before they escalate.
“Beyond technology, institutions must also prioritize resilience; ensuring they can detect, respond to, and recover quickly from incidents.
“Ultimately, cybersecurity today is an ecosystem challenge, and organizations that combine strong security frameworks with industry collaboration will be better positioned to stay ahead of evolving threats,” he stated.
However, there is a growing concern that public discourse may be drifting in the wrong direction. Focusing on blame or singling out affected organisations risks undermining collective security. When institutions are publicly isolated, it may discourage transparency and delay critical information sharing, both of which are essential in responding to cyber threats effectively.
More importantly, a fragmented approach can embolden attackers. When threat actors perceive a lack of unity, they are more likely to expand their activities, targeting additional organizations and exploiting systemic weaknesses. This makes it imperative for stakeholders to adopt a unified stance.
The current moment calls for a shift from reaction to coordination. Regulators, private sector players, and cybersecurity professionals must work together to build a shared defence framework. This includes timely information sharing, joint incident response strategies, and consistent enforcement of security standards across the ecosystem.
For the public, the implications are equally significant. Data breaches are no longer abstract technical events. They carry real-world risks, including identity theft, financial fraud, and targeted social engineering attacks. As such, awareness and vigilance must extend beyond institutions to individual users who interact with digital platforms daily.
Ultimately, the message is clear. Nigeria’s cybersecurity challenges cannot be addressed in isolation. Whether the threat originates from within or outside the country, its impact is collective. Every breach, regardless of where it occurs, has the potential to weaken trust in the broader digital economy.
E-Business
CBN Slams Custodian Investment with N419m Fines over Rule Breaches

Custodian Investment Plc shelled out N419.13 million in penalties to the Central Bank of Nigeria (CBN) and other regulators for breaches in the 2025 financial year, up sharply from N19.17 million in 2024.

Custodian Investment
The company revealed this in its audited financial statements filed on the Nigerian Exchange (NGX).
CBN accounted for N391 million of the penalties, including a hefty N240 million fine for violating intraday liquidity facility (ILF) rules on a CBN bond trade.
The ILF allows banks to settle same-day transactions with repayment due by close of business.
Custodian also paid N76 million for Customer Due Diligence lapses and N75 million for ignoring internal audit fixes on a misclassified high-risk customer.
Smaller fines piled on, but the firm recovered the full N240 million ILF penalty from Sterling Bank Plc, the counterparty.
Despite the hit, profit before tax climbed to N77.35 billion, with fines under 1% of that figure.
After recovery, the net cost shrank below 1% of management expenses and profit.
Net income hit N91.32 billion, easily covering N21.1 billion in expenses including fines, fueled by surging investment income, fair value gains, interest growth and an insurance unit turnaround from loss to profit.
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