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We Leverage on ICT for Effective Delivery – Chikezie

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Ralph Chikezie, a renowned business administrator and logistician, is the managing director and chief executive officer of Union Express Limited, a Subsidiary of Union Registrars Limited, and a member of Union Bank Group Plc, one of the biggest financial organizations in Africa. He was the former vice president and chief executive officer of Central Logistics and Support Services Limited, with about 16 years experience in the courier industry. Chikezie, a member of Institute of Directors of Nigeria and an alumnus of Philips Business School, Stellamboch University, South Africa, has attended several training in logistics and supply chain management both in the United Kingdom and in Nigeria. In this interview with nkechi david-iwuchukwu, he talked about new innovations in Union Express and other industry issues.

Union Express and other players in the industry
Union Express is a unique player in the industry, based on the fact that we are Union Bank Group and we have a unique product to sell. The courier company is an assembly of professionals from different courier companies. It commenced operations on October 29, 2007, and is duly licensed by the Nigerian Postal Service to operate Courier Services locally and internationally. It is now that Union Express started because we have done several research and discovered what consumers want. We have introduced tracking system, and other special products like; industrial purchase services and bike hire services. In fact what we are planning to leverage on is Information and Communication Technology (ICT) to ensure we better our environment, that is why I said we have a unique product to sell.
Banks Interest in Courier
Banks interest in courier is a venture, it is like the banks interest in every other business. Courier operators in Nigeria are now striving to meet the standard of global courier operators. It is like every other business the banks feel they can venture into. It is a welcome development, about two or three have entered and I hope others will follow suit. We the old players appreciate the interest which the banks are showing because it will make the business lucrative, responsible and more corporate.
Unique Selling Point
Our unique selling point is the ICT we have embarked on. For example, right now mails are delivered on time and Proof of Delivery (POD) is issued immediately to the customer. In industrial support services, we help industries to move their raw materials. Also we leverage on the 386 branches of Union Bank to provide services to remote places. Presently, we are making arrangements with the embassies to assist them to issue visa to Nigerians in remote places. We are still researching and we believe that more innovations will be brought into the courier industry through Union Express. Also the courier company is well represented in over 13 state capitals of the federation from where we deliver to over 1,000 cities and towns in the country. 
We ensure that shipments are handled with operational excellence from the point of pick-up to the point of delivery. We also provide customers with tracking facilities to enable customers ascertain the position of their shipment at all times. However, the courier company specializes in the delivery of Capital Market Documents and General Courier Services, for example;  Annual General Meeting Reports, Extra-Ordinary General Meeting Notices, Public Offer Parcels, Share Certificates, Dividend Warrants and Rights Circulars. We also offer special benefits to customers like; Free Pick-ups Service, Monthly Credit, Special Discount on Volume, Proof of Delivery, Insurance of shipment in transit,  and Speedy Customs Clearance.
Professionalism in the Industry
Professionalism is the key in any industry and we believe it will be a very good tool to give the industry a corporate look. We are pleading with the government to bring the courier reform plan agenda on board. Right now there is no training school on logistics for operators in the courier industry but we have NCC organizing for operators in the ICT industry and Institute of Transport in Zaria, organizing for operators in the transport industry. Association of Nigeria Courier Operators( Anco) is planning to set up a training school, to train and also have a recruitment centre for various departments, from courier to clericals, customer service, marketers, and things like that. As a member of the association, I am hopeful that in the next one year, things will materialize and in our movement with government, the ministry of education and others, we will be able to become certified as soon as possible. Presently individually we are trying to train and re-train our staff in new developments in the courier industry. Also the Courier Regulatory Department (CRD) has a quarterly compulsory training for operators in the industry and it is a pre-requisite for renewing our license. However, some of us that can afford it travel abroad for advance training like that of last year was held in Germany and the one for this year will be held in Denmark. Very soon it will come to play once we have the Nigeria  Institute of Transport Technology (NITT) offering training in logistics for operators in the courier industry.
Financing the Industry
In Nigeria to finance any industry is difficult because of the credit position of banks. One of the challenges is finance because courier is capital intensive, however once an industry gets a corporate look finance will be easy. For now finance is a big challenge because of the cost of buying trucks, bikes and human capital. We have to keep to a standard by delivering mails on time and this involves a lot of money but we will soon overcome it once a corporate outlook is given to the industry.
Postal Service Commission
The postal service commission is a welcome development. We have gotten the first reading and  the first public hearing, for everybody in the industry including Nipost, they say it is a welcome development. We are pleading with the government to fast track their effort to bring the commission in place. To me courier and postal is everybody’s business, so we are all stakeholders. But for players, those who have taken it as their work should be considered to be among board members in the commission. The problem we have in delivering mails is the problem of numbering in some streets but when we have a commission there will be a department where complaints will be lodged. The Commission should look at having a data bank where information can be provided, so that whoever is delivering a letter can do it with ease.
Challenges Faced
The major challenge is finance, another is postal code and street addresses and training. Also a regulatory body that is independent is very important, all these are key factors that will make the courier industry a developed environment. Another challenge is that software developers are not looking into the industry but I believe that when the market is open, a lot of them will be interested in the industry because it is a big market. At a time we were looking at purchasing a software from Athens  in Greece but thank God we found one in Nigeria. If all these things are in place, the environment will become a better playing field for players in the industry.
 


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EFCC Arraigns 4 over Alleged $5.3m Fraud Scheme

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Economic and Financial Crimes Commission (EFCC) has arraigned four persons before the Federal High Court in Lagos over an alleged money laundering scheme involving $5.3 million.

EFCC Arraigns 4 over Alleged $5.3m Fraud Scheme

The defendants — Bamidele Ayodele Emmanuel, Abdullah Oriyomi, Garuba Fathiat Funmilayo and Gbenro Victor Ademola — were arraigned before Justice F. N. Ogazi of the Federal High Court sitting in Ikoyi on separate two-count charges bordering on money laundering.

According to the anti-graft agency, the alleged offence involved a total of $5,296,691 and contravenes the provisions of the Money Laundering (Prevention and Prohibition) Act, 2022.

One of the charges against Emmanuel alleged that between January 1 and 31, 2025, he retained $826,691 in a Wema Bank account, which he allegedly ought to have known formed part of the proceeds of unlawful activities.

The EFCC alleged that the act was contrary to Section 18 of the Money Laundering (Prevention and Prohibition) Act, 2022.

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All four defendants pleaded guilty when the charges were read to them.

Following their pleas, Bilkisu Buhari, prosecution counsel,  told the court that investigations showed the defendants admitted handing over their personal details to one Afeez Animashaun, who allegedly approached them at Mushin Market in Lagos, where they carried out their businesses.

According to the prosecution, the personal information was used to register several companies, including College Compass Eduguide Nigeria Limited, Hortifresh Solutions Nigeria Limited, Eduboost Innovation Nigeria Limited and Fixit Hardware and Tools Nigeria Limited.

The EFCC further alleged that corporate bank accounts were opened in the names of the companies and used to receive millions of dollars within January 2025.

Buhari told the court that the arrangement enabled the actual operators of the companies to remain anonymous while facilitating the movement of suspicious funds through Nigeria’s financial system.

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She urged the court to convict the defendants based on their guilty pleas and impose appropriate sentences.

Justice Ogazi ordered that the defendants be remanded in a correctional facility and adjourned the matter until August 4, 2026, for judgment.

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Oye, AERE Raises Alarm as 8m MSMEs Collapse in 18 Months

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Dele Oye, chairman, Alliance for Economic Research and Ethics (AERE), has raised the alarm that an estimated eight million micro, small and medium enterprises (MSMEs) shut down across Nigeria between January 2023 and June 2024, representing about 20 per cent of the country’s estimated 40 million SMEs.

Oye, AERE Raises Alarm as 8m MSMEs Collapse in 18 Months

Dele Oye, chairman, Alliance for Economic Research and Ethics

He also warned that the scale of the collapse exposes a deepening crisis in the sector, describing it as an existential threat to Nigeria’s economic foundation.

He disclosed the figures in a policy brief titled “The Gap: Nigeria’s Industrial Policy 2025 vs. The Lived Reality of SMEs.”

According to Oye, research consistently shows that as many as 95 per cent of Nigerian SMEs fail within their first five years of operation, highlighting the urgent need for policies that go beyond design to effective implementation.

Quoting Femi Egbesola, national president of the Association of Small Business Owners of Nigeria (ASBON), Oye described the situation as a humanitarian crisis.

“Many businesses simply cannot cope with the harsh economic environment. Owners are closing their shops, unable to meet loan obligations or manage skyrocketing operational costs. Several people have died under the pressure; others are in the hospital. It’s a humanitarian crisis,” Egbesola said.

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Oye identified three major factors driving SME failures: macroeconomic instability, limited access to affordable finance and soaring energy costs.

He, however, commended the Federal Government’s newly introduced Nigeria Industrial Policy 2025 (NIP2025), describing it as an ambitious framework designed to reposition the country’s manufacturing sector.

On the policy championed by the Federal Ministry of Industry Trade and Investment, Senator John Owan Enoh, minister of State for Industry, explained that it seeks to raise manufacturing’s contribution to Nigeria’s Gross Domestic Product (GDP) to 15 per cent by 2030 and 25 per cent by 2035, while boosting exports, creating jobs and positioning Nigeria as Africa’s leading industrial hub.

Oye noted that the policy rightly recognises MSMEs as central to achieving those objectives, pointing out that the sector contributes 46.32 per cent of Nigeria’s GDP and accounts for about 87.9 per cent of total employment.

He said the policy promises single-digit loans, industrial clusters, technology incubation centres, skills development programmes and fiscal incentives aimed at supporting businesses.

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Despite these commitments, Oye argued that there remains a wide gap between policy intentions and the realities confronting entrepreneurs.

“For millions of Nigerian entrepreneurs struggling to survive, the NIP2025 reads less like a practical roadmap and more like a distant promise,” he said.

According to him, inflation, which climbed to 33.4 per cent in July 2024, persistent naira depreciation and the removal of fuel subsidies have sharply increased production and transportation costs, forcing many SMEs to downsize their workforce by as much as 70 per cent.

He also lamented the limited access to affordable financing, noting that only between 15 and 20 per cent of SMEs have access to formal bank credit. Where loans are available, he said, lending rates now exceed 35 per cent, making borrowing unsustainable for most small businesses.

Energy shortages remain another major burden, with businesses enduring prolonged power outages and relying heavily on generators.

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Oye noted that diesel costs alone consume as much as 30 per cent of revenue for many SMEs.

He argued that previous industrial policies failed largely because of weak implementation rather than the absence of good ideas.

According to him, although government interventions have increased credit availability over the years, most SMEs use borrowed funds to cover operational expenses such as rent, inventory and energy costs instead of expanding production because of the difficult business environment.

To reverse the trend, Oye called on the Federal Government to declare an SME emergency and introduce targeted measures, including genuine single-digit interest loans, energy support for productive sectors and a moratorium on multiple taxation by state and local governments.

He also recommended loan products that align with SME cash flow cycles through longer repayment periods, revenue-based financing and appropriate grace periods.

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In addition, he urged the government to prioritise the development of SME industrial clusters by providing reliable electricity, water, roads and security in selected locations within one year.

Oye further called for greater transparency through the National Industrial Development Monitoring System (NIDMS), recommending quarterly publication of detailed data on SME financing, beneficiaries, sectors and employment outcomes.

While describing Senator Enoh’s advocacy for NIP2025 as commendable, Oye stressed that Nigeria’s entrepreneurs need effective implementation rather than another policy document.

He said the policy would only succeed if it delivers tangible benefits to business owners, including bakery operators struggling with rising costs, transport operators forced to cut jobs because of higher diesel prices and artisans fighting to keep their businesses afloat.

“The ambition is right, the execution must now match it.”

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MENXTT TECH NG Offers Affordable Dell Laptops with Flexible Payment Plans

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MENXTT TECH NG, a Lagos-based technology company, has launched an initiative to make quality Dell laptops more affordable for Nigerians through flexible payment plans and extended warranty support.

MENXTT TECH NG Offers Affordable Dell Laptops with Flexible Payment Plans

The company said the initiative was aimed at helping students, entrepreneurs, professionals and small businesses acquire reliable computing devices despite rising technology costs.

According to the company, customers can now purchase premium pre-owned Dell Latitude, Dell Precision and Dell Inspiron laptops at competitive prices, with selected models available under staggered payment arrangements.

The laptops, it said, are designed to meet the needs of users ranging from students and office workers to architects, engineers, software developers, graphic designers and video editors.

Speaking on the initiative, the Co-Founder of MENXTT TECH NG, Mr Anthony Emeka Nwosu, said access to quality technology should not be limited by financial constraints.

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“A laptop is no longer a luxury; it is an essential tool for education, business and career development.

“Unfortunately, many people are forced to settle for unreliable devices because of the high cost of new laptops.

“At MENXTT TECH NG, we want to bridge that gap by providing durable Dell business laptops at affordable prices, backed by a full one-year warranty and flexible payment plans.

“We want every student, entrepreneur, freelancer and business owner to have access to technology that helps them succeed,” he said.

Nwosu explained that every laptop undergoes comprehensive testing before delivery and comes with a one-year warranty, an original charger, a complimentary laptop bag, Windows 11 operating system and Microsoft Office Suite pre-installed.

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He added that the company, an authorised Bitdefender Antivirus reseller in Nigeria, also installs genuine Bitdefender security software on every system to protect customers against cyber threats.

According to him, customers requiring additional productivity tools can also have licensed Foxit PDF software installed on their devices.

Nwosu said the flexible payment option was introduced in response to prevailing economic realities, enabling customers to spread payments over an agreed period.

He noted that the arrangement would make it easier for students, startups and growing businesses to acquire quality computers without placing excessive pressure on their finances.

Beyond laptop sales, the company provides information technology consultancy, computer repairs, software licensing, cybersecurity solutions and digital transformation services to organisations across Nigeria.

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He reaffirmed the company’s commitment to supporting Nigeria’s digital economy by making dependable computing devices and enterprise technology solutions more accessible to individuals and businesses.

According to him, the initiative reflects MENXTT TECH NG’s vision of combining affordability, quality products and professional after-sales support to help more Nigerians participate in the country’s expanding digital ecosystem. (NAN)

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