General News
Why Nigerian Businesses Must leverage RCS as the Next Big Digital Channel – Infobip Regional Manager

Olatayo Ladipo-Ajai, regional manager at Infobip Nigeria, has urged Nigerians, particularly business entities, such as banks, telcos and other businesses to harness the benefits posed by the Rich Communication Services (RCS) to improve their customer experience and reach more customers.

L-R: Martin Effiong, Senior Operator Partnership Manager, West Africa, at Infobip, Olatayo Ladipo-Ajai, regional manager at Infobip Nigeria and Isaac Akanni during a media roundtable organized by Infobip Nigeria at the Federal Palace Hotel, Victoria Island, Lagos.
Rich Communication Service Message is a mobile messaging protocol that can deliver a more interactive mobile text messaging experience than traditional plain-text SMS messages.
Ladipo-Ajai stated this during a media roundtable organized by Infobip Nigeria at the Federal Palace Hotel, Victoria Island, Lagos.
He noted that Conversational messaging, in the form of RCS will enable businesses and brands to communicate more effectively while reaching out, attracting and converting potential customers.
According to him, “RCS is an evolution of SMS, which integrates features from various chat apps into one platform.
“The platform allows the exchange of group chats, PDFs, video, audio and high-resolution images, as well as read receipts and real-time viewing, providing more value than traditional SMS.
“One of its key benefits is that RCS sits on top of the SMS platform, which means it has the same reach and is thus also native on most smartphones”.
Earlier, Martin Effiong, Senior Operator Partnership Manager, West Africa, at Infobip, said RCS’s rich media capabilities can provide a foothold for MNOs not only in business communication space but also in the P2P market where OTT players currently dominate.
He explained that RCS provides a solution for MNOs to compete with OTT players and claw back some of the revenue they have been missing out on in both the P2P and the lucrative Application-To-Person (A2P) messaging space.
He further described RCS as a rich media capable communication protocol that is an evolution of SMS as a native messaging channel.
“With RCS, mobile operators are able to provide their subscribers, as well as enterprises, with a messaging system that has the capability of sharing and receiving content such as images or videos without the need to download a separate messaging app.
“With many enterprise-focused features such as chatbots or carousels (content slideshows), brands are able to provide a convenient customer engagement channel for various use cases, ranging from tech support to purchases, as part of the conversational commerce paradigm,” he said.
Similarly, Isaac Akanni, speaking on “Boosting profitability and enhancing deeper customer engagement with conversational banking”, said that RCS is integral to conversational banking which can be seen as an upgraded version of SMS, complete with the rich features of a chat app.
According to him, “the Rich features include images, videos, and audio files that can be seen in RCS messages and that provide a more engaging and personalised experience for customers.
“It also offers a wide range of features that can improve Customer experience (CX), including interactive functionality that enables customers to make bill payments or balance enquiries, while providing privacy and security through end-to-end encryption.
“The main value of incorporating an RCS channel is that it yields better customer engagement, increases trust and builds long-term customer relationships.
“By sending RCS messages, banks can ensure that customers gain higher visibility of their brand, while also presenting new offers and campaigns in a more effective way, such as information about loans, changing interest rates or new credit cards.
“Banks can also use RCS to send notifications or useful reminders about card activations or payment instructions.
“While RCS is new to the local market, the opportunities it presents are huge and use cases will grow exponentially as the channel gains traction.
“Conversational banking should ultimately provide a seamless flow of conversation to ensure positive CX and manage a host of complex transactions that will lead to a deeply rooted engagement that translates into a long-term relationship between a bank and its customers”.
General News
SERAP Sues CCB over Electoral Act, New Tax law

Socio-Economic Rights and Accountability Project (SERAP) has filed a lawsuit against the Code of Conduct Bureau (CCB) over its failure to investigate an alleged abuse of office in the National Assembly regarding the amendments to the Electoral Act and tax reform laws.

“Public officers hold their offices in trust for the people and must not deploy official power for personal or sectional advantage,” SERAP said in a statement on Sunday.
In the suit marked FHC/ABJ/CS/634/2026, SERAP is seeking an order of mandamus to compel the CCB to immediately probe lawmakers and executive officials involved in the processes.
SERAP specifically wants the CCB to investigate claims that critical provisions on electronic transmission of election results were secretly removed from the Electoral Act Amendment Bill, as well as alleged discrepancies between the tax reform bills passed by the National Assembly and the versions signed into law.
The group is also asking the CCB to refer any public officers found guilty of violating the Code of Conduct to the Code of Conduct Tribunal for prosecution.
No date has been fixed for the hearing.
The statement reads, “We’re also seeking an order of mandamus to direct and compel @CCBNigeria to probe the allegations that certain lawmakers and officers of the executive branch unlawfully altered some aspects of the tax reform bills, which resulted in differences between the tax laws passed by lawmakers and the gazetted copy available to the public.”
SERAP emphasised that granting the reliefs sought would help address critical concerns relating to conflict of interest, abuse of office, non-disclosure of interests, and reinforce adherence to due process.
The group added that, “It would serve to curb the erosion of the Code of Conduct for Public Officers in the exercise of legislative powers.”
“Where lawmaking is shaped by abuse of office and conflict of interest, it ceases to be a legitimate exercise of constitutional and fiduciary responsibility and becomes a legal and ethical infraction prohibited under the Code of Conduct for Public Officers,” the statement concluded.
General News
Tinubu Approves N3.3 Trillion Payment Plan to Boost Power Supply

President Bola Tinubu has approved a N3.3 trillion payment plan aimed at settling long-standing debts in Nigeria’s power sector, in a move expected to improve electricity supply and restore investor confidence.

The development was disclosed in a statement issued on Sunday by Bayo Onanuga, special adviser to the President on Information and Strategy.
According to the statement, the approval followed a final review of legacy debts accumulated under the Presidential Power Sector Financial Reforms Programme over 10 years, spanning February 2015 to March 2025.
“Following verification, ₦3.3 trillion has been agreed as a full and final settlement, ensuring a fair and transparent resolution,” the statement partly read.
The government noted that implementation of the repayment plan has already commenced, with 15 power generation companies signing settlement agreements valued at ₦2.3 trillion.
It added that the Federal Government had so far raised ₦501 billion to fund the initiative, out of which ₦223 billion had already been disbursed, while further payments are ongoing.
Explaining the significance of the programme, Olu Arowolo-Verheijen, special adviser on Energy to the President, said the initiative goes beyond debt clearance.
“This programme is not just about settling legacy debts. It is about restoring confidence across the power sector, ensuring gas suppliers are paid, power plants can keep running, and the system begins to work more reliably,” she said.
She added that the plan formed part of the sector reforms, including improved metering and the introduction of service-based tariffs.
“It is part of a broader set of reforms already underway, including better metering and service-based tariffs that link what you pay to the quality of electricity you receive.
“The government is also prioritising power supply to businesses, industries, and small enterprises because reliable electricity is critical to creating jobs, supporting livelihoods, and growing the economy.
“The goal is simple: more reliable power for homes, stronger support for businesses, and a system that works better for all Nigerians,” she added.
The presidency stated that the settlement of the debts was expected to enhance liquidity across the power value chain, leading to more stable electricity generation and improved service delivery.
President Tinubu also commended stakeholders for their roles in resolving the long-standing issues and confirmed that the next phase of the programme, known as Series II, will commence within the current quarter.
Nigeria’s fragile power supply has been marked by frequent grid collapses, low generation levels, and persistent outages affecting homes and businesses.
A 2024 report by Africa Trade Barometer disclosed that Nigeria loses an estimated $26 billion yearly to power failures.
It said businesses spend about $22 billion annually on off-grid fuel to offset the impact of power shortages. This further pushes operational costs.
“Economic losses arising from Nigeria’s electricity shortages are estimated to be USD 26 billion annually, without accounting for spending on fuel for off-grid generators, which is estimated to be a further USD 22 billion,” the report by Standard Bank said.
“In Nigeria, surveyed businesses must contend with a national grid that frequently collapses as it fails to meet a daily peak demand which is nearly four times its generation capacity,” it added.
General News
Union Bank Looted: How Former Directors Gambled with Billions and Nearly Destroyed a National Bank

The former directors and owners of Union Bank did not just fail, they engineered a financial disaster. They manipulated reports, hid massive losses, diverted foreign loans and treated depositors’ money like a private wallet.

Union Bank
Investigators uncovered billions of dollars in misconduct. These directors buried over ₦250 billion in losses, piled a $300 million foreign loan onto the bank without protection and then forced Union Bank to carry the burden. They even used the bank’s own funds to buy its shares, an outrageous betrayal of trust.
It didn’t stop there. Over $100 million was pulled out improperly, leaving the bank exposed and struggling. Loans meant for customers were secretly diverted into shady transactions. False reports were sent to lenders. The system was deliberately deceived.
This was not incompetence. It was exploitation.
By 2025, their actions had created nearly ₦400 billion in losses and over ₦147 billion in unpaid charges. The bank was on the edge.
The Central Bank of Nigeria (CBN) stepped in just in time. Without that intervention, Union Bank could have collapsed, dragging others down with it.
Now, the bank is stabilising. But let’s be clear: this recovery is happening in spite of those former directors, not because of them.
They didn’t build value. They destroyed it.
And Nigerians deserve to never forget who was responsible.
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