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Why Nigerian Businesses Must leverage RCS as the Next Big Digital Channel – Infobip Regional Manager

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L-R: Martin Effiong, Senior Operator Partnership Manager, West Africa, at Infobip, Olatayo Ladipo-Ajai, regional manager at Infobip Nigeria and Isaac Akanni during a media roundtable organized by Infobip Nigeria at the Federal Palace Hotel, Victoria Island, Lagos.
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Olatayo Ladipo-Ajai, regional manager at Infobip Nigeria, has urged Nigerians, particularly business entities, such as banks, telcos and other businesses to harness the benefits posed by the Rich Communication Services (RCS) to improve their customer experience and reach more customers.

L-R: Martin Effiong, Senior Operator Partnership Manager, West Africa, at Infobip, Olatayo Ladipo-Ajai, regional manager at Infobip Nigeria and Isaac Akanni during a media roundtable organized by Infobip Nigeria at the Federal Palace Hotel, Victoria Island, Lagos.

Rich Communication Service Message is a mobile messaging protocol that can deliver a more interactive mobile text messaging experience than traditional plain-text SMS messages.

Ladipo-Ajai stated this during a media roundtable organized by Infobip Nigeria at the Federal Palace Hotel, Victoria Island, Lagos.

He noted that Conversational messaging, in the form of RCS will enable businesses and brands to communicate more effectively while reaching out, attracting and converting potential customers.

According to him, “RCS is an evolution of SMS, which integrates features from various chat apps into one platform.

“The platform allows the exchange of group chats, PDFs, video, audio and high-resolution images, as well as read receipts and real-time viewing, providing more value than traditional SMS.

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“One of its key benefits is that RCS sits on top of the SMS platform, which means it has the same reach and is thus also native on most smartphones”.

Earlier, Martin Effiong, Senior Operator Partnership Manager, West Africa, at Infobip, said RCS’s rich media capabilities can provide a foothold for MNOs not only in business communication space but also in the P2P market where OTT players currently dominate.

He explained that RCS provides a solution for MNOs to compete with OTT players and claw back some of the revenue they have been missing out on in both the P2P and the lucrative Application-To-Person (A2P) messaging space.

He further described RCS as a rich media capable communication protocol that is an evolution of SMS as a native messaging channel.

“With RCS, mobile operators are able to provide their subscribers, as well as enterprises, with a messaging system that has the capability of sharing and receiving content such as images or videos without the need to download a separate messaging app.

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“With many enterprise-focused features such as chatbots or carousels (content slideshows), brands are able to provide a convenient customer engagement channel for various use cases, ranging from tech support to purchases, as part of the conversational commerce paradigm,” he said.

Similarly, Isaac Akanni, speaking on “Boosting profitability and enhancing deeper customer engagement with conversational banking”, said that RCS is integral to conversational banking which can be seen as an upgraded version of SMS, complete with the rich features of a chat app.

According to him, “the Rich features include images, videos, and audio files that can be seen in RCS messages and that provide a more engaging and personalised experience for customers.

“It also offers a wide range of features that can improve Customer experience (CX), including interactive functionality that enables customers to make bill payments or balance enquiries, while providing privacy and security through end-to-end encryption.

“The main value of incorporating an RCS channel is that it yields better customer engagement, increases trust and builds long-term customer relationships.

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“By sending RCS messages, banks can ensure that customers gain higher visibility of their brand, while also presenting new offers and campaigns in a more effective way, such as information about loans, changing interest rates or new credit cards.

“Banks can also use RCS to send notifications or useful reminders about card activations or payment instructions.

“While RCS is new to the local market, the opportunities it presents are huge and use cases will grow exponentially as the channel gains traction.

“Conversational banking should ultimately provide a seamless flow of conversation to ensure positive CX and manage a host of complex transactions that will lead to a deeply rooted engagement that translates into a long-term relationship between a bank and its customers”.

 

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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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SERAP Asks Tinubu to Probe Alleged N6.79Bn Missing Police Funds, Firearms

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Socio-Economic Rights and Accountability Project (SERAP) has called on President Bola Tinubu to direct, Lateef Fagbemi (SAN), attorney general of the federation and minister of Justice; Olatunji Rilwan Disu, inspector-general of Police, and relevant anti-corruption agencies to investigate allegations that more than ₦6.79 billion in public funds were missing, diverted or misapplied within the Nigeria Police Force and the Federal Ministry of Police Affairs.

SERAP Asks Tinubu to Probe Alleged N6.79Bn Missing Police Funds, Firearms

The allegations are contained in the Auditor-General of the Federation’s 2022 Annual Report, published on September 9, 2025.

In a letter dated August 1, 2026, and signed by Kolawole Oluwadare, deputy director, SERAP,  the organisation urged the government to ensure that anyone implicated in the report is prosecuted and that all missing public funds, firearms and ammunition are recovered.

“Anyone suspected to be responsible—including contractors, companies and public officials implicated in the report—should be promptly prosecuted, while all missing public funds, firearms and ammunition should be fully recovered, secured and properly accounted for.”

SERAP described the Auditor-General’s findings as a serious breach of public trust.

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“The Auditor-General’s findings suggest a grave betrayal of the public trust and raise serious concerns about corruption and the management of public funds, police exhibits, firearms and ammunition.”

The organisation also expressed concern over allegations involving missing firearms, unauthorised use and release of police exhibits, and poor storage of weapons.

“The report also raises serious concerns over missing firearms and ammunition, the unauthorised use and release of police exhibits, failures to properly account for exhibits, and the insecure storage of firearms, creating significant risks to public safety and national security.”

According to SERAP, the alleged diversion of funds meant for policing and the reported irregularities have weakened the operational effectiveness of the Nigeria Police Force.

“The diversion of funds meant for policing, abandoned security projects, missing firearms and ammunition, and the misuse of police exhibits undermine the operational effectiveness of the Nigeria Police Force, weaken public confidence and may contribute to Nigeria’s worsening insecurity.”

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The organisation said the Auditor-General’s report documented several alleged financial irregularities, including payments for projects that were never executed, abandoned contracts, inflated contract costs, irregular procurement, unretired cash advances, unsettled insurance claims and payments for services allegedly not rendered.

“The report documented numerous alleged financial irregularities within the Nigeria Police Force and the Federal Ministry of Police Affairs, including payments for projects that were never executed, abandoned contracts, inflated contract costs, and irregular procurement.”

“The report also documented unretired cash advances, unsettled insurance claims, payments for services allegedly not rendered, and other suspected diversion and misapplication of public funds amounting to over ₦6.79 billion.”SERAP further cited allegations of missing firearms and ammunition, failures to properly account for recovered weapons and exhibits, and insecure storage of firearms.

“The allegations also include missing firearms and ammunition, the unauthorised use and release of police exhibits, failures to properly account for recovered firearms and other exhibits, and the insecure storage of firearms, posing serious risks to public safety and national security.”

The organisation gave the Federal Government seven days to act on its demands, warning that it would pursue legal action if no response is received.

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“We would be grateful if the recommended measures are taken within seven days of the receipt and/or publication of this letter. If we have not heard from you by then, SERAP shall consider appropriate legal action to compel your government to comply with our request in the public interest.”

SERAP also argued that the allegations, if left unaddressed, would violate constitutional provisions requiring the government to combat corruption and safeguard the welfare and security of Nigerians.

Among the specific findings cited from the Auditor-General’s report were allegations of payments for abandoned and unexecuted police projects worth hundreds of millions of naira, inflated contract values, unretired cash advances, irregular procurement processes, unsettled insurance claims exceeding ₦681 million, over ₦1 billion in uncleared insurance policy liabilities, missing firearms and ammunition, unauthorised release of police exhibits, and contracts allegedly awarded without due diligence by the Federal Ministry of Police Affairs.

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Dare Tackles Onaiyekan over Criticism of Tinubu, Says Economic is Working

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Sunday Dare, special adviser to the President on Media and Public Communication, has faulted the criticism directed at President Bola Tinubu and his economic policies by John Cardinal Onaiyekan, Archbishop Emeritus  and the Catholic Bishops’ Conference of Nigeria (CBCN).

Dare Tackles Onaiyekan over Criticism of Tinubu, Says Economic is Working

Sunday Dare, special adviser to the President on Media and Public Communication,

During an interview with Arise TV, Onaiyekan, who had led Catholic Bishops on a visit to the President, revealed details of their discussion.

“When the nation is bleeding, you cannot expect a polite meeting with the Head of State. We told him the economy is not helping our poor people; he told us the economy is doing fine. Frankly speaking, he told us quite clearly that he did not agree with us,” Onaiyekan said.

He added, “We didn’t expect him to agree with us. We have done our duty, we have delivered our message, and we have a feeling that somehow, along the line, somebody will show him a few of the things we said.”

Reacting, Dare stated that while Onaiyekan and his cohort choose the easy path of populist lamentation, the facts of President Tinubu’s administration reveal a relentless, methodical restoration of the Nigerian state. He said that by courageously removing the petrol subsidy and unifying the foreign exchange windows within his first days in office, President Tinubu ended decades of economic illusion.

“State and local governments now receive record-breaking monthly allocations from the Federation Account Allocation Committee (FAAC), enabling governors—including those in the Catholic heartlands—to pay salaries, fund local infrastructure, and service pensions promptly. The debt service-to-revenue ratio has been dramatically slashed to under 65%, pulling Nigeria back from the edge of default and restoring international credit rating confidence, he said..

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According to Dare, the administration did not merely reform numbers; it invested in human dignity. He noted that through the landmark establishment of the Nigerian Education Loan Fund (NELFUND), millions of indigent students across tertiary institutions now access interest-free loans for tuition and stipends. “Academic calendar stability has been restored, ending the agony of prolonged university strikes that once paralysed national development,” he said.

The presidential spokesperson revealed that to counter global inflation and local supply shocks, the Tinubu administration deployed emergency agricultural interventions that involve direct distribution of hundreds of thousands of metric tons of grains and fertilisers to smallholder farmers nationwide, the multi-billion naira investments in dry-season farming, mechanisation hubs, and irrigation infrastructure aimed at achieving permanent food self-sufficiency.

He said to understand the weight of President Tinubu’s achievements, one must first measure the abyss Nigeria faced on the eve of his inauguration. He recalled that in May 2023, the Nigerian nation was hovering on the precipice of total economic collapse and structural paralysis.

“The unsustainable petrol subsidy regime was draining trillion-naira holes into the national treasury monthly, enriching a parasitic cabal of smugglers and middlemen while starving sub-national governments of basic infrastructure funding. A fraudulent multi-tiered foreign exchange system had turned the Central Bank of Nigeria into an arbitrage engine, crippling legitimate manufacturing, scaring off foreign direct investment, and burning through scarce external reserves.

“The nation’s debt service-to-revenue ratio had spiralled to an unsustainable 97 per cent, meaning Nigeria was literally borrowing money to pay interest on past loans while operational governance ran on fiscal fumes. This was the broken, bleeding nation handed over to President Tinubu. It required bold surgery, not diplomatic sedation. Yet, when the President applied the sharp scalpel of structural reform, armchair critics and political opponents decried the incision while ignoring the terminal tumour it removed,” he said.

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Lenacapavir, HIV Injectable Drug Offers Pregnant, Lactating Mothers 100 Percent Protection – Study

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Lenacapavir, injectable HIV prevention drug, has been found to provide 100 percent protection against HIV infection among pregnant and breastfeeding women using it as pre-exposure prophylaxis (PrEP).

Lenacapavir, HIV Injectable Drug Offers Pregnant, Lactating Mothers 100 Percent Protection - Study

This is according to sub-study of the landmark clinical trial evaluating the safety and efficacy of the twice-yearly injectable HIV prevention drug.

The Phase 3 PURPOSE 1 trial results, published in the Lancet Medical Journal last week and presented at the ongoing 2026 International AIDS Conference Rio de Janeiro, Brazil, show the injection to be safe for use in pregnancy.

While Lenacapavir was previously studied and demonstrated high efficacy and safety as PrEP in cisgender women, its use during pregnancy and lactation, when women are disproportionately vulnerable to HIV acquisition, was not described in the initial studies that formed the World Health Organisation’s global recommendation for the drug.

Now, in the latest study, Dr Flavia Matovu Kiweewa, a senior Research Scientist at MUJHU, said they checked for drug traces in breast milk and exposure to an unborn baby and found drug exposure levels across all trimesters and postpartum were comparable to non-pregnant participants, confirming no dose adjustments are needed for this group.

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Among 5345 women enrolled between Sept 28, 2021, and Sept 15, 2023, 487 participants, 184 allocated to Lenacapavir and 303  allocated to oral PrEP, had one or more pregnancies, resulting in 509 total pregnancies with 512 pregnancy outcomes, including three sets of twins.

While the study involved women aged between 16 and 26 years in both South Africa and Uganda, 80 percent of all the pregnancies recorded were in Uganda. Results show Lenacapavir was present in breast milk, but exposure in breastfed infants was minimal. Drug concentrations were measured in the blood of the mothers, breast milk, and breastfed infants’ blood.

Kiweewa said thatthese results are a breakthrough as pregnant and postpartum women face elevated vulnerability of HIV acquisition, yet historically they have been excluded from early prevention trials, leading to years-long evidence gaps.

The study compared twice-yearly Lenacapavir with daily oral PrEP in women who were not pregnant at enrollment.

But, unlike previous studies, women who got pregnant while participating in the study were, for the first time, left on their allocated study drug.

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Now, because of the new findings, Kiweewa said at one of their study sites in Mityana District Hospital, they have decided to dedicate seventy percent of their drug supplies to women.

 

 

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