Telecom
Why Zoho CRM is an Essential Tool For Businesses Aiming for Success- Ogundare

Zoho, a software company, providing solutions for various segments of products clients, has said that its flagship product, the Zoho CRM, is an essential product for businesses that are desirous of recording huge sales, scaling, and optimizing their business processes.

Kehinde Ogundare, Country Manager, Zoho Technologies Ltd with Africa Digital Enabler Award presented to Zoho at AfriTECH Awards 2022.
Mr. Kehinde Ogundare, Country Manager, Zoho Technologies Limited disclosed this last Wednesday while making a presentation at the Africa Tech Alliance Forum (AfriTECH 2.0) held at Oriental Hotel, Lagos.
CRM (Customer relationship management) is a technology application for managing all of a business organisation’s relationships and interactions with customers and potential customers.
Ogundare said that the Zoho CRM can be used in different ways, including using it as a customer relationship management tool that businesses can use to communicate, send email, receive email, do automation and all other things.
According to Ogundare, “You can also use a CRM as a data-based and repository hub if you activate it. A lot of businesses use one or two applications if you want to do your marketing, you want to do finance and all that.
“Our CRM will allow you to connect all these applications together and you Can also integrate with third party applications .”
He stated that Zoho CRM can also be used as a sales management pipeline, noting that salespeople are very key to any organisation as they are the backbone of any company, adding that for them to work well, you need somebody to tell you what you are doing, track your tractions, how many people you are engaging, activities he said Zoho CRM will allow you do.
“On our unified platform, which is Zoho One, it brings together all these applications for you to run your business.
“As of today, you don’t have to pay for them separately; you can just buy Zoho One, which will give you all the tools you need to run your entire organization with one subscription.
Zoho One is a bundle that gives you access to about 40+ products which come with Enterprise features.
These include; Sales, Marketing, Finance, Support and Human Resources management tools; most of these applications are synced together to ease your business processes.
“You want to connect your sales department, your online marketing platform like Facebook, Instagram; you will be able to connect that with your Sales department, then your finance team that will invoice the customer. What we are doing is that we are providing you the software that will bring everything together for you on the same platform,” Ogundare further explained.
The Zoho Country Manager further disclosed that for the marketing department of businesses, Zoho has a series of applications like the Zoho Campaign for email marketing or newsletter in addition to the Zoho SalesIQ for live chat application, Zoho Social for social media marketing.
In his words, “Sales IQ would give you the opportunity to actually engage your customers to be able to know where they are chatting from, the kind of OS they are using, their geo location. And these are data that are very essential and crucial for your business. It will allow you to make informed decisions.
“Take for instance, you are doing a lot of marketing activities in Lagos and you are not getting the traction in Lagos, however, in some other states where you don’t have marketing activities going on, the platform can provide you information that there are opportunities there you can go and explore.”
Ogundare said that Zoho has sets of collaborative applications that were built and developed for ease of business and specifically mentioned the Zoho Mail, which he described as one of Zoho’s best-selling products in Nigeria.
“Zoho Mail is a beautiful email for any organisation to have. I personally recommend it for organisations running any size of business. I encourage customers to sign up for Zoho Mail because it gives you some level of credibility.
“One good thing about Zoho Mail is that if you are an SME with less than 5 members in your team, you will get to use this product for free for life. The moment you scale up to 6, 7, 100, 1000 and above, that’s when we start billing you to pay. And you can get the Zoho Mail domain name easily from anywhere in the world.
“You can also use our invoicing application for free and get quality and brilliant service for the invoicing software. Zoho Invoice is an online invoicing software that helps you craft professional invoices, send payment reminders, keep track of expenses, log your work hours, and get paid faster. All these are for free,” Ogundare stated.
Zoho has more than 12,000 customers in Nigeria that are running their operations on Zoho applications, with over 500,000 customers using its products globally, on a daily basis.
Telecom
Airtel, Glo Restore Emergency Airtime Lending Services After FCCPC Suspension

Telecommunications subscribers across Nigeria have regained access to emergency airtime lending services as major operators, Airtel Nigeria and Globacom, restored the platforms following the suspension of the Digital, Electronic, Online or Non-Traditional Consumer Lending (DEON) Regulations 2025 by the Federal Competition and Consumer Protection Commission.

USSD
The restoration followed a Federal High Court order restraining the commission from enforcing the regulations pending the determination of a suit challenging its authority over telecom-based airtime lending services.
Confirming the development on Monday, Chairman of the Wireless Application Service Providers Association of Nigeria (WASPAN), Ayo Stuffman, said the services had resumed on both networks.
“As we speak, the services in question are already active on Airtel and Glo,” he said.
The return of the services is expected to provide relief to millions of subscribers who rely on emergency airtime advances for communication and small-scale business activities.
Industry estimates place the annual airtime lending market at more than N400 billion.
The FCCPC had earlier introduced the DEON Regulations 2025 to regulate airtime lending platforms, arguing that the services fall within the scope of digital consumer credit.
The commission said the move was aimed at protecting users against alleged abuses, including unfair lending practices and data privacy violations.
According to the FCCPC, it had received over 11,000 consumer complaints relating to digital lending operations.
However, stakeholders in the telecommunications sector opposed the regulations, maintaining that airtime advances are telecom value-added services and not conventional consumer loans.
The dispute intensified after Justice A. Allagoa of the Federal High Court in Lagos issued an order stopping the enforcement of the framework.
Reports also indicated that contempt proceedings were initiated against the Executive Vice Chairman of the FCCPC, Tunji Bello.
In a statement issued on Friday, FCCPC Director of Corporate Affairs, Ondaje Ijagwu, said the commission suspended implementation of the regulations in obedience to the court order.
“As a law-abiding institution, the commission, in deference and in obedience to the rule of law, hereby suspends the implementation and enforcement of the DEON Regulations 2025,” the statement said.
Despite the suspension, the commission indicated plans to challenge the ruling, stating that its legal team had been directed to contest both the court order and the competence of the suit.
Industry stakeholders said the development had restored temporary stability within the telecom sector but warned that uncertainty surrounding the regulatory framework could affect investor confidence and long-term sector growth.
Chairman of the Association of Licensed Telecommunications Operators of Nigeria (ALTON), Gbenga Adebayo, had earlier called for clearer regulatory boundaries and greater policy predictability within the industry.
Observers say the outcome of the court case will shape the future regulation of Nigeria’s growing digital credit and airtime lending ecosystem.
Telecom
Kaspersky Reveals NFC Relay Attacks on Smartphones Surged by 188% in 2026

According to Kaspersky telemetry, the number of NFC-based attacks on Android smartphones aimed at stealing victims’ funds have surged by 188% in the first four months of 2026, compared with the same period in 2025.

From January to April 2026, Kaspersky cybersecurity solutions blocked 35,600 attacks of different Android malware families that use NFC techniques, including SuperCard X, PhantomCard, NGate, as well as other malicious modifications of NFCGate tool, compared to over 12,300 attacks blocked during the first four months in 2025.
According to Kaspersky, users in Russia face NFC relay mobile threats more often, nevertheless Kaspersky experts note that users in other regions — especially in Latin America and Europe — also encounter NFC-based attacks. At the end of 2025, Kaspersky predicted an increase in the number of attacks on NFC payments in 2026.
At the moment, there are two main schemes of NFC-based attacks:
Direct NFC. Fraudsters contact victims via messaging apps and, under the guise of verifying users’ identity, trick them into downloading malware that is disguised, for example, as a financial application. Victims are then prompted to tap their bank card to an infected smartphone, as well as to enter the card PIN. As a result, the card data is handed over to the attackers.
Reverse NFC. Scammers send users a malicious application and, using social engineering techniques, persuade them to set this application as a primary contactless payment method on their compromised smartphones.
Such application generates an NFC signal that ATMs recognise as the scammers’ card. Victims are then persuaded to go to an ATM and deposit funds into a ‘secure account’ using their infected phone. In reality, the scammers receive the victims’ money.
“While previously attackers relied on ‘direct NFC’ scheme, now the ‘reverse NFC’ appears more common,” comments Sergey Golovanov, chief security expert at Kaspersky.
“The danger of a newer, more sophisticated scheme is that this type of fraud is harder to detect and fight against, because victims themselves transfer money to the attackers’ accounts and such transactions are hard to distinguish from legitimate ones.
“We do not rule out that NFC relay malware itself continues to evolve and geography of attacks will expand. That’s why this threat should be further closely monitored.”
“The first publicly reported attacks that used a modified legitimate NFC tool occurred in late 2023. Those attacks were primarily detected in Europe. Then users from Russia and other regions faced similar mobile malware attacks.
Later it became known that cybercriminals packaged NFC relay malware into malware-as-a-service (MaaS) offering, potentially simplifying access to malicious tools for other attackers. NFC relay campaigns demonstrate how threat actors adapt and reuse new methods to steal users’ funds,” added Dmitry Kalinin, cybersecurity expert at Kaspersky.
Telecom
NITDA Inaugurates Regulatory Sandbox Team to Drive Digital Innovation

National Information Technology Development Agency (NITDA) has intensified efforts to foster a more enabling environment for innovation by inaugurating a Technical Working Group (TWG) aimed at strengthening regulatory collaboration and advancing a coordinated sandbox framework for Nigeria’s digital economy.

Group photograph of the Director General of the National Information Technology Development Agency (NITDA), Kashifu Inuwa, CCIE, represented by the Acting Director of Regulation and Compliance, Barrister Emmanuel Edet, with the newly inaugurated members of the Technical Working Group (TWG) for the National Regulatory Sandbox, at the Agency’s Corporate Headquarters in Abuja.
Speaking at the inauguration, the Director General of NITDA, Kashifu Inuwa, represented by the Acting Director of Regulation and Compliance, Barrister Emmanuel Edet, emphasised the critical need for stronger cross-agency cooperation to address structural regulatory challenges that often hinder the pace of innovation.
Inuwa noted that members of the Technical Working Group were deliberately selected based on their strategic institutional roles and capacity to contribute practical solutions tailored to the evolving realities of Nigeria’s digital ecosystem.
He explained that while regulatory agencies have legitimate and clearly defined mandates, the increasing complexity of digital technologies requires greater institutional alignment and collaboration to ensure regulatory frameworks support, rather than constrain, innovation.
“As government institutions, our core responsibility is to provide solutions to the challenges faced by Nigerians. The issue is not a lack of commitment, but a structural one. Regulators often operate in silos while implementing their mandates, and in today’s digital environment, that model presents significant limitations,” he said.
The NITDA Director General observed that the rapid expansion of the digital economy continues to outpace conventional regulatory systems, creating gaps that can inadvertently delay or obstruct the deployment of innovative solutions capable of improving livelihoods and driving national development.
To address these challenges, he said the Agency is championing a multi-agency regulatory framework designed to bring regulators together, foster understanding of overlapping mandates, and collectively develop adaptive mechanisms that create room for innovation while maintaining effective oversight.
Central to this strategy, Inuwa explained, is the adoption of regulatory sandboxes—controlled environments where innovators can test emerging technologies and solutions under the supervision and guidance of relevant regulatory authorities.
“Our guiding principle is that we learn by doing. Through these sandboxes, regulators can contribute to building safe spaces where innovation can be nurtured, tested, and scaled for the benefit of Nigerians,” he added.
He further reassured stakeholders that the initiative is not intended to weaken or override any agency’s statutory powers, but rather to improve coordination and build a more responsive regulatory ecosystem capable of keeping pace with technological advancement.
According to him, stronger inter-agency collaboration is essential to ensuring that Nigeria remains competitive in the global digital economy and fully harnesses innovation as a driver of inclusive economic growth and national prosperity.
Inuwa expressed optimism that the Technical Working Group would serve as a strategic platform for shaping forward-looking regulatory solutions while advancing NITDA’s broader vision of repositioning the Agency as an ecosystem orchestrator committed to enabling digital transformation and sustainable national development.
Presenting an overview of the National Regulatory Sandbox, the National Coordinator of the Office for Nigerian Digital Innovation (ONDI), Victoria Fabunmi, said the initiative is designed to provide a structured, legal, and multi-agency framework that enables innovators to test emerging technologies under regulatory supervision before obtaining full market approval.
According to her, despite rapid advancements across sectors such as Artificial Intelligence, fintech, health technology, and blockchain, innovators continue to face significant challenges due to siloed regulations, fragmented approval processes, and the absence of coordinated mechanisms for testing new technologies.
Fabunmi noted that while Nigeria’s digital economy continues to witness remarkable growth, the lack of harmonised regulatory engagement has often delayed innovation and increased uncertainty for startups and technology-driven enterprises.
Describing the National Regulatory Sandbox as more than just a digital platform, she explained that it is fundamentally a governance and legal framework aimed at creating an enabling environment where innovation can thrive responsibly.
Unlike traditional sandbox models often associated primarily with financial services regulation, Fabunmi said Nigeria’s approach is intentionally sector-agnostic, allowing regulators from multiple sectors—including agriculture, digital health, mobility, clean energy, and digital public infrastructure—to collaborate in supporting innovative solutions.
Under the framework, startups and innovators will be able to engage multiple regulators simultaneously within a controlled testing environment, reducing bureaucratic bottlenecks and significantly shortening time-to-market for emerging solutions.
She added that the sandbox will also generate shared, evidence-based regulatory insights, enabling participating agencies to make informed decisions collectively and develop adaptive policies that support responsible innovation.
The inauguration of the Technical Working Group marks another significant step in NITDA’s efforts to build a more agile, collaborative, and innovation-friendly regulatory environment—one that aligns with Nigeria’s broader ambition of becoming a leading digital economy in Africa.
News2 days agoMoniepoint Group Commits to Boost Hands-on, Entrepreneurship in Three Nigerian Universities with ₦3B Innovation Hubs
E-Financial3 days agoTransfers Fail as Banks Suffer USSD Glitches
Telecom3 days agoNITDA Inaugurates Regulatory Sandbox Team to Drive Digital Innovation
E-Financial2 days agoNIBSS Blames System Glitch for Disappearance of N13.66Bn, Seeks Court Nod for Recovery
Telecom3 days agoMeet the 25 Media Professionals Chosen for MTN’s Elite Innovation Programme
General News3 days agoCourt Orders FG to Reveal Identity of Local Contractors in $460m Abuja CCTV Project
General News3 days agoNCAA Suspends Services to Air Peace, Others over Debts
E-Business2 days agoPope Calls for ‘Disarming’ of AI, Warns of “New Forms of Slavery”


















