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World Consumer Rights Day: QNET Reiterates Commitment to Consumer Rights Protection & Advocacy

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QNET, a renowned global entity in the lifestyle and wellness direct-selling sector, has reaffirmed its commitment to protection of consumer rights.

Mr. Biram Fall, QNET’s Regional General Manager (RGM

Mr. Biram Fall, QNET’s Regional General Manager (RGM)

Biram Fall, QNET’s Regional Manager for Sub-Saharan Africa, who was represented by Nana Quartey, QNET’s Senior Regional Legal Counsel for Sub Sahara Africa, reiterated this commitment while speaking at a consumer rights conference and exhibition held on Friday, at Eko Hotels and Suites, Victoria Island, Lagos.

The Conference organised by Lagos State Consumer Protection Agency (LASCOPA) in collaboration with QNET was in commemoration of this year’s world Consumer Rights Day and was Themed: “Fair And Responsible AI for Consumers.”

Speaking at the event, Mr.Fall reassured its customers of the company’s commitment in ensuring that their rights are protected as well as building and promoting culture of transparency.

According to him, “At QNET, we are deeply committed to protecting the rights of our customers and promoting a culture of transparency, integrity, and trust.

“Through initiatives such as educational campaigns and awareness programs, we strive to empower consumers with the information they need to navigate the marketplace confidently.

“We also recently launched two campaigns, the social awareness campaign and the Say No Campaign. These campaigns perfectly reflect QNET’s commitment to transparency, integrity, and consumer empowerment.

In order to ensure that their consumers rights are protected, Mr. Fall stated that they recently introduced and implemented a robust grievance redressal mechanism to help address customer concerns promptly and effectively.

“In response to the prevalence of fraud cases misusing our brand name, a comprehensive fraud-proofing strategy has been implemented to ensure our integrity.

“These include proactive steps, such as the Electronic Know Your Customer (eKYC) initiative wherein every promoter of our products must verify their identity in our system with a government issued ID.

“We also publish warnings and notices on our corporate website and blog to enhance security and disseminate crucial information.

“In addition to these, we have launched a dedicated Complaint Mechanism (via email and WhatsApp) that provides avenues for our customers and promoters to engage with us on matters that affect their rights.

“These collective efforts underscore our dedication to creating a secure business environment for our customers and at the same time, collaborate with the authorities in holding fraudsters accountable,” he added.

Speaking earlier, Gov. Babajide Sanwo-Olu, of Lagos State assured stakeholders that his administration would continue to create an enabling environment that promotes fair competition, protects consumer rights, and supports the development of small and medium-sized enterprises.

The governor said mutual understanding between consumers and producers underscored the symbiotic and interdependent relationship that existed between the two entities within any economy.

He, therefore, urged consumers and producers to foster an enduring partnership, rather than relationships that could impede sustainable growth and development in the economic value chain.

According to him, the call is necessary because it reflects a broader acknowledgment of the interconnectedness of economic actors and the need for harmonious interactions to address challenges, innovate, and adapt to changing market dynamics.

“Consumers and producers are not adversaries but rather partners in a complex economic ecosystem.

“While consumers rely on producers to supply goods and services, producers, in turn, depend on consumer demand to drive their businesses forward,” he said.

Mr Afolabi Solebo, General Manager LASCOPA, in his welcome address, said that developers and companies must prioritize ethical considerations in ensuring that AI benefits the society as a whole.

Solebo noted that responsible AI involved transparency and accountability,

According to him, consumers deserve to know how their data is being used and have the right to understand the decisions made by AI systems.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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WATRA says Telecommunications Sector Contributes 7% to Regional GDP

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Aliyu Aboki, Executive Secretary of the West African Telecommunications Regulatory Assembly (WATRA) said that telecommunications sector contributes 7 percent annually to Gross Domestic Products (GDP) of West African region. He stated this at a virtual media session to highlights activities of the regional regulatory body.

He said that the west African telecommunications sector is integral to the Africa market, valued at $63.17 billion in 2024, with over 400 million mobile subscribers.

“Mobile internet penetration rose from 51% in 2019 to 62% in 2023, driven by investments and infrastructure development”.

He stated that the digital economy in West Africa has been rapidly evolving, driven by increasing internet penetration, mobile connectivity, and a growing tech-savvy youth population.

According to him, “the digital economy contributes around $30billion annually to the region’s GDP, highlighting its significant impact on economic growth. The e-commerce sector is growing at 20% annually, driven by increased internet access and consumer adoption, innovations in Fintech and logistics which are addressing challenges such as payment systems and trust in online transactions.

He added that, West Africa’s vibrant startup ecosystem, with over 600 tech startups, attracted $1.5 billion in investments in 2023.

“Accelerators, incubators, and co-working spaces are crucial in supporting entrepreneurs. A tech-savvy youth population is driving digital adoption, enhancing the region’s digital transformation,” he said.

                                            WATRA’s Role

Aboki said WATRA supports the digital economy by promoting regulatory harmonization, facilitating infrastructure development and encouraging action across the telecommunications sector.

Giving WATRA’s role in the growth of telecommunications business across West African countries, Aboki said: “WATRA is not a regulator, but an association of regulators in the sub-region of West Africa, with a responsibility to improve telecoms service delivery in West Africa, through collaboration.

“WATRA’s role in all of these growth areas is that it supports and promotes regulatory harmonisation, facilitates infrastructure development and encourages development across the regulatory bodies in different West African countries. WATRA helps to bring speed of development in West Africa.”

He assured that WATRA will continue to focus on its service expansion pan and increase collaboration in order to extend connectivity to rural areas and under-developed areas in West Africa.

“We will collaborate with the International Telecommunications Union (ITU) to leverage technology that will advance development in West Africa. We will ensure that new entrants in satellite and space technologies, maximise the benefits to enhance the growth of telecoms business across West African countries, and as well promote cybersecurity and data protection among member states.

“As well ensure that countries with more advanced telecoms infrastructure, share their experiences and methodologies with countries that have less telecoms infrastructure. From time to time, we bring different regulators together to discuss issues that will enhance regulations in their regions.

“For instance, some countries do not have policies on co-location of telecoms infrastructure and WATRA was able to help build the capacities of some of the regulators in such a way that it will attract investors to invest in their telecoms infrastructure rollout.”

On what WATRA is doing to address roaming charges differentials across West Africa, the Executive Secretary explained that the roaming regulation was established in 2017, but it has not been fully implemented across regions for different reasons.

“Another challenge is the disparity in tariff charges. Some countries with large number of subscribers like Nigeria charge lower tariff rate, while countries with smaller number of subscribers charge higher tariff rate. What we need in West Africa is a uniform tariff rate for roaming charges. We are working towards bilateral agreement between countries to achieve it”, he stated.

Worried that data generated in West Africa, are still transmitted to internet hubs in Europe and America, before getting to its final destination in West Africa, Aboki  said WATRA had been advocating for Internet Exchange Point structure for West Africa, insisting that it will boost connectivity across West African countries, and also reduce cost of data in West Africa.

“WATRA is working towards improving the interconnectivity of infrastructure companies. Infrastructure companies should be able to interconnect within West Africa, instead of allowing our data to first travel to Europe before returning to West Africa. We need more of the West African data to be hosted in data centres located in West Africa and not in Europe in order to save cost. Our priority is to increase regional connectivity, reduce cost of data and enhance access to spectrum,” Aboki said.


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TECNO, UNICEF Join Forces to Revolutionize Digital Learning for Nigerian Children

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TECNO, a leading innovative technology brand, has partnered with the United Nations Children’s Fund (UNICEF) in Nigeria to support the implementation of the Nigeria Learning Passport, a digital learning platform.

Too many children remain out of school today, and many more are not learning. In Nigeria, the challenges in the field of education are particularly acute.

To improve the quality of education for children and adolescents, the Federal Ministry of Education and UNICEF launched the innovative Nigeria Learning Passport programme in 2022. This initiative forms part of UNICEF’s broader global educational strategy, the Learning Passport, established in 2018.

The platform provides curriculum-aligned materials in local languages through online and offline delivery, allowing children to access digital learning resources at any time, wherever they are.

This ensures that quality education is available and accessible to all. The platform covers a full range of educational content, from foundational learning to skills development, and provides educators professional training.

The programme has expanded to 19 states nationwide, ranking second among all participating countries with approximately 888,000 registered users.

TECNO is working with UNICEF to support expanding and deepening the Nigeria Learning Passport. The partnership will further strengthen content development, purchase and maintenance of technical equipment, and professional training for educators.

In 2024, UNICEF plans to expand the Nigeria Learning Passport to include offline content for 50,000 children in remote and low-income areas, further reducing the education gap and improving the quality of education.

“We are pleased to partner with TECNO to enhance the reach and impact of the Nigeria Learning Passport,” said Cristian Munduate, UNICEF Country Representative in Nigeria.

“This collaboration will allow us to provide more children, especially those in remote and underserved areas, with the quality education they deserve.

“Digital learning is a powerful tool for bridging educational gaps and ensuring that every child has the opportunity to learn and thrive. With TECNO’s support, we are one step closer to making education accessible to all children in Nigeria, empowering them to build a brighter future.”

Jack Guo, General Manager of TECNO, added, “As part of its Corporate Social Responsibility endeavours, TECNO keeps giving back to the communities where our business is present. Investing in education is an effective strategy for breaking the inter-generational transmission of poverty and contributing to social and economic development. Africa has the world’s youngest population structure, and the progress of African children is the world’s progress.

“Through the Learning Passport programme, we hope to help young people in Nigeria access sufficient education and development opportunities, becoming a strong engine for economic growth and social progress in Africa and even the world.”

By the end of 2023, the Learning Passport programme had expanded to 38 countries worldwide, with 6.02 million registered users and more than 13,000 courses.

In 2020, the Learning Passport was recognised as one of the 50 Most Influential Projects by The Project Management Institute, and in 2021, TIME named the programme one of the best 100 inventions of the year.


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Recovery Costs for Ransomware Attacks on 2 Critical Infrastructures Quadruples to $3m in 1 Year – Sophos Survey Finds

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Sophos, a global leader of innovative security solutions for defeating cyberattacks, today released a sector survey report, “The State of Ransomware in Critical Infrastructure 2024,” which revealed that the median recovery costs for two critical infrastructure sectors, Energy and Water, quadrupled to $3 million over the past year.

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This is four times higher than the global cross-sector median. In addition, 49% of ransomware attacks against these two critical infrastructure sectors started with an exploited vulnerability.

Data for the State of Ransomware in Critical Infrastructure 2024 report comes from 275 respondents at energy, oil and gas, and utilities organizations, which fall under the Energy and Water sectors of CISA’s 16 defined critical infrastructure sectors.

The results for this sector survey report are part of a broader, vendor-agnostic survey of 5,000 cybersecurity/IT leaders conducted between January and February 2024 across 14 countries and 15 industry sectors.

“Criminals focus where they can cause the most pain and disruption so the public will demand quick resolutions, and they hope, ransom payments to restore services more quickly.

“This makes utilities prime targets for ransomware attacks. Because of the essential functions they provide, modern society demands they recover quickly and with minimal disruption,” said Chester Wisniewski, global Field CTO.

“Unfortunately, public utilities are not only attractive targets but vulnerable to attacks on many fronts, including the requirement for high availability and safety, as well as an engineering mindset focused on physical security.

“There’s a preponderance of older technologies configured to enable remote management without modern security controls like encryption and multifactor authentication. Like hospitals and schools these utilities are frequently operating with minimal staffing and without the IT staffing required to stay on top of patching, the latest security vulnerabilities and the monitoring required for early detection and response.”

On top of growing recovery costs, the median ransom payment for organizations in these two sectors jumped to more than $2.5 million in 2024—$500,0000 higher than the global cross-sector median.

The Energy and Water sectors also reported the second highest rate of ransomware attacks. Overall, 67% of the organizations in these sectors reported being hit by ransomware in 2024, in comparison to the global, cross-sector average of 59%.

Other findings from the report include:

·       The energy and water sectors reported increasingly longer recovery times. Only 20% of organizations hit by ransomware were able to recover within a week or less in 2024, compared to 41% in 2023 and 50% in 2022. Fifty-five percent took more than a month to recover, up from 36% in 2023. In comparison, across all sectors, only 35% of companies took more than a month to recover

·       These two critical infrastructure sectors reported the highest rate of backup compromise (79%) and the third highest rate of successful encryption (80%) when compared to the other industries surveyed

“This once again shows that paying ransom payments almost always works against our best interests. An increasing number (61%) paid the ransom as part of their recovery, yet the amount time it took to recover was extended.

“Not only do these high rates and amounts of ransoms encourage more attacks on the sector, but they are not achieving the claimed goal of shorter recovery times,” said Wisniewski.

“These utilities must recognize they are being targeted and take proactive action to monitor their exposure of remote access and network devices for vulnerabilities and ensure they have 24/7 monitoring and response capabilities to minimize outages and shorten recovery times.

“Incident response plans should be planned in advance, the same as for fires, floods, hurricanes and earthquakes, and be rehearsed on a regular schedule.”


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